How can anyone rate this place below a 5 star? I have been coming here for years and I always love this place. My only problem I have with it is that I always spend more money than I am planning on spending. My warnings about Costco (in General) is that there are certain brands that may be discontinued in the future. That is a bummer when it happens, but it is just part of Costco. Also, the meat and produce needed to be eaten pretty quickly or it may start to spoil. That is a bit of a problem when you get 5 pounds of grapes! But if I ever get home and realize that I bought something that has a problem, I have always been able to return it with little to no problem. I also appreciate how Costo treats their employees. They treat them well and the employees in turn treat me well! read more

I have never been treated so rude at a Costco before, definitely reflects leadership.

My mom wanted some soup that a neighbor gave her. It was the best soup ever!! And so I told her only Costco sold it. Not only did we get prime Parking. But the soup was on sale. Perfect day. Mahalo and thanks. From both of us. read more

Costco - Best parking for Dec 6th. And great day for a Costco run. - Department Stores Near Me - Sand City, California

Costco in Sand City is great--lots of selection, good deals, and the staff here is nice. read more

Costco - Department Stores Near Me - Sand City, California

Bought 1 package of Artisan Roll on Saturday just to find out there is mold growing through out. read more

Costco - I guess I should be more careful with checking and choosing my items on my visits. - Department Stores Near Me - Sand City, California

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We were staying in the Monterey area and found out that there was a Costco about a mile away from the hotel. I enjoying checking Costco when traveling to different cities to see if the store cares products unique to the area. There was ample parking and the store was good sized and was not busy for a late Friday morning. Nice selection of wine and spirts but did not find any unique items here. Happy to have been able to check out another Costco. read more

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I went by today on Friday 03/27/26 and it appeared to all meat and fish has their expiration date for tomorrow 03/28/26 also sushi...I guess that Friday is a bad day. Then looking for oil and they were moved to the opposite side that I never see them there since I started shopping in the 1990. It appeared that they are having less and less cashier and as today, no-one to get a box and put the stuff in it...now you have to do it yourself, get the box, and move all the stuff yourself. Now is the time to take couple years out of Costco...and use local outlet instead. read more

Costco Tires service personnel at the counter very unprofessional and unpleasant. 08/20/2026.

The doctor is great, but the rest of the service is horrible. They no longer work with VSP, and while they take some credit cards, they don't take Master's, like any sane place in the world. They're too good to greet people personally; you have to check in by scanning a QR code and wait for someone the shriek your name. Then they take TEN DAYS to replace two lenses on a pair of glasses. Then they don't even respect you enough to give you your glasses, but they send you to some locker on the other side of the store to - you guessed it - scan another QR code to open it and pick up your glasses. Talking to customers and maybe even being polite is too mundane for these creeps, so this was the last time I tried to work with that craphole. read more

Costco is closed on Easter folks even though their hours are they're open they are closed lame two stars Costco adjust your hours. You got hundreds of people trying to pull in and get gas. You got a bottleneck of people trying to read more

Came to this Costco mostly to get gas and kill some time inside. Ended up buying a hoodie for $15 and some food court foods. The newish turkey sandwich for $7 is interesting but definitely not worth it. This location was reasonably crowded as well but nothing out of the norm for a Costco. read more

Costco - Turkey sandwich - Department Stores Near Me - Sand City, California

Wait! What's going on? This isn't Black Friday it's normal Wednesday, right? People lined up to get in the store that won't open for 30 minutes. I don't know for sure but maybe it's time to buy more Costco stock. I am here too, sadly, thinking the store would open at 9:00- they decided to change the hours and didn't tell anyone. Nobody is complaining. In fact it's Social,Hour - people yakking it up. Waiting. I think I'm in a different Galaxy Heading here for a quick pick up of the usual paper products, waters, etc. Only I'm not early. Haha. Once inside I'm reminded why people shop here. Quality name brand products. Very low cost and a tremendous no questions asked return policy. I decided to peruse the wine department and again was blown away -- anything from very good low cost selections to high end choices you might not expect. Like $300 a bottle stuff. Nice to have choices. I won't go into all the choices just to say every-time I go to the store the inventory changes. It's really the fun thing about the place. And it keeps people coming back.with prices up everywhere on everything it's refreshing to see Costco keeping its low pricing objective in tact. Go, you won't be disappointed. read more

Costco - People waiting for Costco to open - Department Stores Near Me - Sand City, California

Fruits and veggies are superior to all the other stores. The associate manning the food court (short hair) is fantastic - no name badge, but doing it all. Cashier we had was unpleasant, rushed and seemed bothered we were there. read more

Costco - Department Stores Near Me - Sand City, California

Costco Pharmacy have been improving recently in customer service and timeliness. Great experience with Jannet's pleasant and professional mannerisms. On task and sharp. Thank you. read more

The optometrist there, Dr. Le, is the best! And the ladies at the optician department are great too. Very sweet and helpful, and the prices are reasonable. The hearing aid center is another story. When I first went to make an appointment no one was there, even though it was during office hours. When I returned after my eye exam, a woman was listening to phone messages, then proceeded to call someone, completely ignoring me standing there. She is black, middle aged, with glasses. (I was told later her name is Vonda.) I was so exasperated that I asked a girl in the pharmacy if she could PLEASE make an appointment for me. She rudely said "NO!" I guess they don't want my business! I'll go to Valley Hearing Center instead. Edited to add: After my unfortunate experience with Vonda, I decided to do some shopping. When the cashier rang my nearly $300 order up, he charged me for only one laundry detergent instead of two. I got to the door and the mumbly guy looking over my receipt pointed that out. (I could hardly understand him. Speak up, dude!) Anyway, he made me go to customer service, where there was a huge line. Now I was really pissed. I yelled at the girl behind the counter who got her boss, Ally. Ally was very nice, took my credit card payment for the detergent, and I was finally on my way. Between the eye exam, glasses and my cart items I had dropped almost $900 in that place. Customer service has really gone downhill since the early days of Costco. Seems like the pandemic affected most people's social skills. read more

So I went to Costco in Sand City because I needed paper towels and left with a 14-pound wheel of Parmesan cheese and a kayak. I live in an apartment. On the second floor. I don't even know how to spell kayak. Costco is not a store--it's a test of willpower wrapped in a warehouse. It's like if Amazon was a theme park... run by a guy who just got divorced and says things like, "You'll thank me when you're older." I tried one of those little food samples and then circled back in a fake mustache to get another. The lady didn't buy it, but she respected the hustle. Also, I saw a man buying 400 AA batteries. I don't know what he's planning, but I respect him and I fear him. Let's talk about the food court. $1.50 for a hot dog and a drink. That's less than a bottle of water at the airport and approximately the same cost as my dignity. I ate two. Maybe three. I blacked out for a bit in front of the churros. They had bulk pants. BULK. PANTS. I didn't know what to do with that information, so I bought some and now I wear cargo shorts emotionally. The lighting inside is so bright, I had a flashback to 7th grade math class and briefly questioned every decision I've ever made. But then I found a crate of Pop-Tarts the size of a Smart car and all was forgiven. Anyway, five stars. Would I go back? Absolutely. Should I be allowed to go back unsupervised? Probably not. Costco: come for the savings, stay because you're too full from samples to move. read more

Costco has always been our go to but I'm finding myself less happy with them lately. They took away our chocolate muffins tried all the new ones and we no longer buy muffins from Costco. They stopped carrying peppered salami and block pepper jack cheese. I have Tried to get help at the jewelry counter several times and end up leaving with no help. They need a button for customers to push for assistance at the jewelry counter. Also, staff don't seem to be as nice, happy, or friendly. They seem to be checked out these days. read more

This review is for the food court. Amazing prices. I mean $1.50 for a hotdog and a soda?! You can't beat that price. My visit was on 8/19/2023 and they have STRAWBERRY ICE CREAM!!!! Sooo yummy. Just try it. My only complaint about the food court is the lack of organization. On the side of the food court there are several self serve tablets to order as well as the option to order when you are checking out with your cashier. I don't think that should allow ordering at the actual pick up counters, it holds up the line and I can tell the employees are frustrated, however, they still allow it. Also, please print the calories in smaller print... no one needs to know their pizza is 710 calories *** just joking*** read more

Costco - Strawberry ice cream - Department Stores Near Me - Sand City, California

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Here to echo the remarks of how rude the employees here are these days. Basically give me the impression that they hate me for being a customer. Don't even try to help me out or explain anything and one guy even put his hands on my shoulders and physically moved me rather than just ask me to step aside. Giving three stars because the deals are still decent but man, if I can come here and avoid any employee interaction that's the best way to shop. read more

Costco is a wonderful business that has most things I need. The many organic items I use are always available--fresh and tasty. But, it's not just food. Costco buyers have everything from phones to beds to kitchen items to clothings and more. Clean always. cheerful staff. I get things set up for a party and Costco delivers! There's now gas available but no diesel. Some Costcos do carry diesel so check online if you're traveling and want to save some bucks. read more

I went to the tire store on the side of the main store hoping to get full service for buying the battery but turns out they only sell batteries to be carried out. That's fine and not a problem, since it's literally their business model that they cannot change. Ordered the battery anyways expecting the battery was the issue for my own car not able to start the last 2 days without a jump. Asked if I could borrow any tools to change myself and they didn't have any. Only that I could go get some inside Costco itself and buy some tools. For a place with tools on the inside and no service from the store, please at least have some tools on loan for other's convenience. Again perhaps it's liability they were worried about. No matter. I drove to o'reilly's after and got tools and changed the battery out myself. When asked the cashier whether they have a cart to wheel out the battery as I came in with a baby in a stroller, he told me to go get a cart. I had hoped that he would help me with wheeling it out to the car with me but it was perhaps too much for him. I ended up getting a cart, put the battery in. Looked at the stroller and the cart and myself, took the stroller apart and put my car seat and stroller into the cart and wheeled it out myself. I was actually proud of my genius solution! Still upbeat and on my way. Decided that I didn't want to carry the core battery in the car for the rest of my new year trip from sacramento to LA and back, I brought back the battery to the store for core refund. The other cashier was friendly but said, "do me a favor and put the battery on the cart on the side." I thought ok this is self service ALL THE WAY HUH?" But guess what, I'm not a baby, sure I'll do it. As I try to lift the battery up from the shopping cart with my finger tips, I heard a SNAP! And my middle finger gave way! I was in shock but I quickly gathered myself and used my pointing finger and got the battery onto the cart it was supposed to go on to. I noticed some battery pick up tool on the cart but had no explanations, and I didn't want to misuse it and drop the battery onto my toes or anything. Got my $15 cash from the cashiers and a numb middle finger... My Middle finger has been numb since the incident and it's 2 days later. I drove through the crazy rain through this trip thinking whether my career is on the line from this incident. Surely hoped they would have at least told me how to use the battery pick up clamp or even just do it themselves! I already wheeled it in with the shopping cart that was their official answer for wheeling batteries in and out of the store. On the bonus, their gas station is 2 blocks away and very confusing to get to. For a non local, I wasted another 20 minutes trying to find it while still in shock over my numb finger... I'm probably more livid because of my injury but come on! do your job and pick up the core yourself! Not going to be Mr nice guy here and get myself hurt next time. read more

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I will start this missive about my journey trying to submit a home owners claim with a short statement. "DON'T DO IT". Over a course of three days and six calls to Costco I encountered a large knowlege deficit among the customer service. It took me seven customer service calls and no one knew how to contact someone to process my claim. So I went to the top and called Seattle. I talked to a customer relations manager and resolved my issues. She was able to find me in the computer system, confirm that I did have home owners insurance and promised communication with an adjuster. My claim was simple, and not much money but for what I pay I knew I could recover some funds toward the repair. One problem is the insurance company Costco uses has changed their name three times in the last five years. This makes it difficult to find information on the internet, couple that with Costco reps. lack of knowledge and it's a cluster. My policy renews in September and at this time I will probably move on to another company. In summary I'm frustrated and generally pissed. "DONT DO IT". It's not worth the aggravation. The only positive response I got was from the call to Seattle. I received a follow call to see if the info was helpful and re stated the adjuster contact info. I think a lot of the difficulty I encountered was because Costco uses third party adjusters in Wisconsin. "Buy the ticket, take the ride" read more

This location has a sort of funky layout compared to most newer Costco's. One of the odd things is that the gas station is located across the road from the actual store. The store itself feels smaller than other Costco's in the Bay Area. Because of this, you do not find certain items in as much of a variety, such as furniture or outdoor "toys" like kayaks, beach chairs, etc... which is sort of odd if you think about it because this location is less than a mile from the beach. During the colder season, you'll find a small selection of holiday decorations, and gift baskets, but - again - options are more limited than other stores. For your staple items like eggs, meats, baked goods, this location consistently has those items in stock, but the eggs and dairy are located inside of a walk-in cooler, hidden in the back of the store. Tip: See photo for reference! read more

Costco - Eggs and dairy located in an odd location - Department Stores Near Me - Sand City, California

Very nice and helpful staff to assist folks. Frequent product turnover so purchase when you see it.

Really disappointed with our experience at Costco today. Went in to get some clothes and some olive oil. We went through the normal register where an employee scans everything for you. We got some food, got my wife on our membership then headed to the exit. This is were the exit employee basically accused us of stealing the olive oil. I literally told her that the clerk scanned it and it should be on there, she would not listen and proceeds to yell out some verbiage making it seem as if we were trying to steal this item. We were so embarrassed they my wife just put the oil back at the return counter. We then tried to leave and the employee again asked for our receipt so she could put her little line on it. We walked out and I looked at the receipt and the first item on the receipt is the olive oil. I immediately go back inside and tell her it's right her, at this point I'm upset of her attitude and made sure the other employee were aware of this by stating can I have the oil back that I was accused of stealing and left. Why does Costco allow their employees to do this? It ruined our weekend. Copy of receipt attached so hopefully management can train these people better. read more

Costco - The first item scanned is the Kirkland extra olive oil. - Department Stores Near Me - Sand City, California

I would like to commend that Jason on the checkout, Samuel in customer service and Lena is the reason why I will always do business with Costco. They are very professional and they make you feel very welcome. I will always do business and highly recommend your business. All 3 are truly an asset, Mahalo and keep the Aloha spirit alive. George Keokishawaiianbarbeque@yahoo.com read more

I have truly never encountered such bad employees anywhere. The male employee at self checkout lifted toilet paper out of my car (that i had already scanned) and asked if i had scanned it which he could clearly see on the screen. he then SHOVED it back into the cart into my 4 month old babies face! Then I go to leave and the man at the door proceeded to yell at a woman who came in a few minutes before 10 (non-executive member shopping hours) just to use the bathroom. She was begging to use the bathroom and he made her go back outside and proceeded to yell at her in front of me and my child. What has happened to humanity? read more

Amazing prices. Great Customer service. Executive members get special perks and rebates. read more

So sad that our Seaside Costco has horrible employees . Joanna Reyes is rude, unfriendly. She has no carisma and does not have any type of customer service. Costco please do better, for employees like these is the reason people stop shopping there. read more

No matter how busy, they manage to get u out fast. Plus, they are always well stocked

Roast chicken craving set in; so, off I go to Costco for a $5 big bird. The French onion soup is delicious, but I could not locate any today. Avoided all the fabulous bakery temptations. Did get salad and a few other goods, but escaped with out endangering my bank account. Adore this shop and live dangerously close by. Fortunately, when the parking lot is too full (most of the time); my willpower keeps me driving right on through and straight home. lol! read more

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Rude pharmacist, at the counter. Told her the counter was sticky as a side note and she said "I don't know" I said it's sticky my sweatshirt stuck to it. And she said, do you need something? As I started talking, she said "this window". I said I didn't know which window I should go too. Because she seemed like she was in the middle of both windows. "The window I'm at" she replied. What a terrible person. I just left. read more

Costco is a store we shop frequently. I think most people do! Most of the time, you can't beat their prices or their return policy. I've seen people return baked muffins with half gone! And they still take them back as long as you have a receipt or it's on your credit card. It's a one stop shop for the whole family! From diapers to prescriptions, they almost have it all and that's why Costco is so popular. We also use their travel site which gives great bargains for vacation packages. Using the Citibank credit card pays you back enough at the end of the year for that bonus check that ultimately pays for your membership! LOVE Costco!!! read more

I like this Costco. They usually have good deals. And the self check outs are usually open right away. The only thing that does get annoying is them trying to upsell membership. Basically unless you're spending over 500 a month it's not worth it. They hold the cash back rather than where Sam's and BJs give it back to you to use anytime. They also only offer it on the primary card. So if your SO shops and isn't the primary on the account you do t get the cash back. Sam's does it for all. But the store is great and the staff other than upselling are good people. The other plus side is the fuel is the cheapest around including if you can buy on base. read more

I've always had good experiences at this Costco. It is very similar to most other Costco stores throughout California. There is a gas station but it's across the street. The reason it is across the street is because the city would not let them place it any closer to the store. The gas station is often crowded but there are a lot of pumps so the line moves fast. The pharmacy here stocks a lot of medications but sometimes it can be a bit difficult getting them to work with your insurance company. Overall, I enjoy going to this Costco. read more

Costco - Costco Dog! - Department Stores Near Me - Sand City, California

Last night were in there shopping.. Couple things were out of stock no big deal. We go to check out and happen to get in Donna C's line. I've worked retail I could tell she wasn't crazy about being there even with the face mask I could see it. We walk up and I say "hello how's it going" in a rather cheerful tone because I know how she feels. No response from her. Welp ok whatever. "Your membership needs renewing" she says.. oh okay I didn't know! She adds it rings everything up and hands me the receipt. Before we walk away another customer is next and happens to be white.. her attitude totally changed and greeted them how any of your customers should be greeted. I was going to make a comment but I bit my tongue and just walked away. I can't find anywhere to leave a comment on employee performance but at least try to pretend and just say hello at least when a customer politely acknowledges you. read more

This is a review for the tire center at this Costco. The tire center service here is terrible, particularly the manager and the front desk. Manager's name is Jose, and front desk is Ruben. Both are incredibly condescending and rude when working with customers. Went in the first time to get my tires rotated, Ruben was rude, repeating things to me when I didn't hear it well as if I was stupid. I thought that was a fluke, everyone has bad days right? Second time around, was even worse. Came in to replace my tire, was promised that the tire rotation for all wheels were included since I purchased a new Costco tire. Ruben and the manager Jose starts arguing with me over it. After spending $300 here on a new tire, these Costco employees are arguing with me over $30 (tire rotation fee) that was originally promised to be included. Not what I expect from Costco. Take your business to America's Tire whose service is impeccable. read more

Overall Costco is pretty good and I shop there all the time, I'd say that in recent months the food court at this location has gone way downhill with crazy long wait times even when it's not busy. Nobody answers the phone when you call to order a pizza, so ordering ahead isn't an option. Haven't historically had the best overall experience at the tire center at this location either, mainly because I feel like I catch attitude at the desk every time I go in there, but I'll still keep shopping at Costco I'm sure. read more

I'm a huge fan of Costco®, and this is probably my least favorite Costco® I've even been to. Here's a quickie good, bad and ugly: The Good -Large parking lot that wasn't very busy despite it being a holiday (Black Friday™) weekend. -Tire center, optical, Rx, photo & hearing aids. -They did have all three (chicken, beef, veggie) of the Better than Bouillon® stock bases. The Bad -No gas -Poor selection of local gift card deals; the only good one was a $80-for-$100 to Phil's Fish Market™. I was really hoping for an Monterey Bay Aquarium GC but I guess that was being very hopeful. Regardless, the selection still sucked. -It just felt very tiny in general; even smaller than the Almaden Valley Costco®. The Ugly -Food court had very little seating and felt very cramped. -Customer service was well below Costco® standards. Usually employees are fairly nice but the ones I dealt with here just seemed grumpy AF. Overall, it's still a costco with good deals on stuff but, lucky for me, it's not my neighborhood Costco®. read more

Costco - Found it! Better than Bouillion organic vegetable base ($6.39/16oz) I bought three... =) - Department Stores Near Me - Sand City, California

Oh, man. I love Costco. This is our local store and it does not disappoint. I guess this is considered a "medium" sized store. It's still huge. I come here because their meat department is excellent. I also found a toto washlet today which I immediately purchased. Looking forward to having a squeaky clean butt by this afternoon! Thank you Costco. read more

Costco - Toto washlet. Oh, hello gorgeous. - Department Stores Near Me - Sand City, California

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