Bought a Pumie pumice stone here for $3.98 and I later saw the same product at Home Depot across the parking lot for $1.98 so I brought it back in to return. "Vanessa" clerked both transactions. I told her it was half that price at HD and she refunded me $1.64, which was half of $3 plus tax, not half of $4 plus tax. It should have been l$2.18. When I noted the obvious discrepancy, saying the difference was actually over $2, Vanessa told me that I was being rude. I told her no one was being rude, but I could do basic math, and 4÷2 was two. She said "You needed to stop talking now!" I told her I didn't and wouldn't, and she said "I will not help you then!"and she called up an associate, Alejandro, who refunded me the correct amount. read more

The worst customer service ever, rude staff. When I finally got to the cashier, he was turned around bsing with a co worker, ok cool. But when I asked if they had dehydrated eggs, he acted like I was interrupting them & rudely said "oh, hi how are you? I'm good thanks". And then proceeded to patronize me. Then, the lady who was ringing us up didn't realize I only had one item, when I said "oh it's just this" she was extremely rude & said "well why didn't you say anything?" Umm, I did. She rang up 2 items that weren't mine and acted like the world ended. After I walked out she continued talking about me to the next person in line. Definitely won't be back. Hopefully management can re train their employees to be a little more courteous. read more

If excellent customer service and consistently low prices are your priority, you might want to compare it to alternatives in your area.

Food price - it's whole but worth it Service - amazing, staffs are very helpful & in great spirits Ambiance- ok it's cold. It's a mini warehouse We recommend this location. read more

Conveniently located to our hotel. First young Latino make employee wasn't helpful nor friendly. Didn't take the time to help me find what I needed. He just kept saying, "I dunno where it is. It's somewhere in the store). The next young Latino make was super helpful and helped me. Cashier was pleasant. read more

Smart & Final Extra! - a car parked in front of a fast food restaurant - Grocery Near Me - Seaside, California

I used to be a fan, but as time goes by, I'm less and less impressed with the store. Some good deals can be had, but it's obvious that they don't care a lot about customer safety or health. The chain has been sued by the state over potentially high lead content in their store brand of candied ginger, yet they still carry it. (Yes--I pointed this out to store management, who assured me they'd take it off the shelves--yet they didn't.) During my last visit, the conveyor belt at the checkout had puddles of what looked like milk and gawd knows what else, and rather than clean it up, the checker (first initial "J") dragged my purchases through the liquid. Watch out for cross-contamination here, folks. read more

Prices are average. I think they are A step down from Costco as they offer discounts for bulk purchases.

I just got home from the store where I bought cottage cheese. I was about to serve me some and found it is moldy I checked the expiration date and it expired two weeks ago. This is gross and disgusting. I called the store and Andrew said the only thing he can do is for me to drive back from Pacific Grove so that I can get my money back. This is not acceptable and disgusting read more

Smart & Final Extra! - Moldy cottage cheese I bought an hour ago, it was expired two weeks ago. This is disgusting. - Grocery Near Me - Seaside, California

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This is like GroceOut ( Grocery Outlet) meets Safeway. It isn't as big as Safeway, but bigger than GroceOut. And the selections are better than GroceOut and cheaper than Safeway. I kind of like this place. My Sister likes this place. My Mom likes this place. It doesn't seem as crowded as those places, either. It has all the things you have come to expect from Smart and Final (like a variety of anti-sustainable but cheap plain paper, plastic, or styrofoam cups and plates), but has more Produce and some other things than your average Smart and Final. So if your just Dumb and Starting, you could go get GroceOut. Or you can take the Safeway. OR, this is a good place to start your grocery shopping, and perhaps, in time, it will become, your Smart and Final. read more

Honestly a pretty great place to get bulk goods, especially if you like good deals on meat. Not all the prices are necessarily super-cheap to the extent that you might find on sale at Grocery Outlet, but Smart and Final consistently has good prices on most goods. You're probably not going to find a lot of higher-end brand names here (though they do have some solid options like the Clover brand milk), but that's fine because you can pay $3.50 for an oversized jumbo bag of tortilla chips and $5 for a whole jug of salsa instead. The fresh fruits and veggies aren't the best quality or price, but the bulk and canned options make up for that. It's a good place to load up if you don't have a Costco membership. The store does seem a bit understaffed and thus the workers are a bit more harried than they might be otherwise, but most of the cashiers have been great. The parking lot is strewn with shopping carts, but it's not nearly as tight a fit as, say, the Trader Joe's lots. Do be aware that there is a gentleman who likes to stand unmasked outside the front doors and blow smoke in your face as you walk out. read more

Kim is down right awful. With the county's mask requirement order, she told me to take off my mask and I refused. I told her I'd be taking my items weather she charges me for them or not. As I left the store she continued to talk sh!t to her coworker about how she hates people like me just loud enough so I could hear her from outside. Get rid of Kim. read more

What a horrible shopping experience I had. There were 7 people in one line. This store has no idea what customer service is. Floors were filthy, no one was wearing a name tag. They wouldn't let me use the bathroom. There were a lot of spaces on the shelf. I usually shop somewhere else but was close to this store "what a disappointment". There was someone named Fernando with a major attitude problem. He was screaming at an Asian employee What a disgrace. It's 2021 not 1955 and we are not in Mississippi. I won't be back to this shit hole. read more

If they weren't the cheapest in the area, I doubt I'd come back as often as I do. As a long time customer, I saw the store before the remodel and expansion. I don't know how they did it...... but they made a Bigger store feel More Cramped. The registers are so close together, the lines feeding into and exiting from the area are Always a blood clot of people. Those people have to stand where they are to go through the check out. and the employees have to walk down the "aisle" where people are now self-bagging groceries. It doesn't help that the cooler with bagged ice is right there Along with seasonal /promotional Impulse-buy displays. I bet if someone actually Measured, Smart & Final would FAIL AT ADA COMPLIANCE. Wheelchairs must be a nightmare in this place. The aisles near the Bins of loose grains and the baking products would likely also FAIL ADA COMPLIANCE STANDARDS. The carts don't seem to be very well maintained. Rickety, squeaky wheels. The produce department is a joke given the area we live in. This is the Salad Bowl of California. I have given up on ever buying fresh garlic or carrots from Smart & Final. Once when I mentioned this to the man working in the produce department, his response was completely forgettable- his attitude was not. It felt like my comment was the biggest annoyance of his day. He could not care less. Thankfully, I don't think he lasted very long. There are a couple of the female employees who do seem to Care Very Much about the job they do. I really should find out their names and Compliment them to management. They help make it tolerable when the lines get too long.... It is still not fun to be headed with a cart full of groceries down the freezer aisle and the CENTER is FULL of Pallets of Product. The aisles are so narrow 75% of the time I shop at S&F, there is NOT Enough Room for Two Carts ! Once, this caused a fight between my S.O. and I ! !! Seriously, overcrowded aisles and other customers were trying to get by- instead of moving 10 ft further to grab a bag of frozen spinach, we had to Back Our Cart Up -full reverse walking because there was ZERO way to turn the cart around...... we had go down the soda aisle to come Back Around the corner. If you're confused by my description, I'm not surprised. It is frustrating to see the product you want, and with out a Go-Go-Gadget-Arm, you've got to circle back around. Instead of 3 steps forward, go 50 steps . And the cart is highly likely to be full. Because the store design funnels you through the path they want. You end up in the freezer area at the end. Makes sense that all the cold stuff isn't what you grab first. I do appreciate the thought they put into the store design in that respect. Less time for melting is Good. I just wish they didn't clutter up all the walk ways with pallets and stacks of products. It takes away from the overall shopping experience.... read more

LOVE THIS SMART N FINAL/ New Store on Mooney Blvd is a brand new store which is much bigger than the other store downtown- You walk in to the left you'll have the produce and vegetables area- Large selection of groceries - I love that they have a large variety of wines Check out is always quick here with very friendly service read more

I'm not really sure why they list a time for delivery since it really doesn't seem to matter The charge is $9.99 for delivery They list a series of times to get the delivery will seem to be irrelevant The last few times I have tried to get delivery they have been anywhere from 4 to 5 hours later than the time requested Their support is less than satisfactory Well I like smart and final I believe they could do a much better job using someone other than instacart to deliver their groceries read more

I've shopped on and off here for years. Yesterday I went to get some things after a visit to Home Depot. Great prices, well stocked store, beautiful vegetables. Everything was neat and orderly. Employees were super helpful and nice. They actually smiled at people. Amazing! But what really impressed me was the bathroom. I took a picture. It smelled clean. It was extremely clean. Everything fully stocked from toilet seat covers, toilet paper, soap etc. No trash on the floor and the waste bin had things it but it was clean too. Fantabulous!! I will shop here more often. I think the employees and managers should be very proud if their work. read more

Smart & Final Extra! - Cleanest bathroom Ive ever been in. Everything stocked, trash bin had been emptied. Amazing! - Grocery Near Me - Seaside, California

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The managers are very unprofessional & they also took my review down. I wrote a long paragraph but, I guess Fernando or any of the garbage managers there are offended, I called them garbage. They fired all the good & hard working employees, then act like their treatment towards others is normal & okay, when they constantly put employees down. This place absolutely sucks & they will continue to have a now hiring sign up because they continue to have terrible management issues. If this gets taken down, I won't be surprised. My last review scared the manager & made the district manager come in. Fernando likes to fake in front of them but, ask the employees how's the treatment there is. read more

It used to be my favorite grocery store. Since the remodel it is terrible. They are understaffed(2 lanes for a ton of people) the lines to check out are ridiculous. Before they changed I would have given it 4-5 but with the changes about a 1-2 read more

The store is great. BUT.....I called them to ask for a specific item. I was put on hold for a long time. Finally my phone got transferred to another person and that person said that the item is in the store. I asked him again if he was 100% sure. (Because it is a rare product to find in a regular store) He answered with a very arrogant way "Yes, I am sure, I purchased the items, so I know we have it" Guess what!!! It is a wrong item!!!! Went there for NOTHING!!!!! Thanks for being a jerk! nice customer service! read more

They are now selling fresh produce at the front of the store, very interesting. The prices are right. Check them out.

This place was so so, so, so packed I couldn't believe it. We only came in for a few packs of beer and the whole ordeal took nearly 20 minutes. read more

I have been shopping at this smart and final for years. Items I need are sometimes not stocked yet but ask a friendly store employee, just don't ask Erica, mean and stressed out, and they will locate it for you promptly. read more

The worst experience we have ever had in a grocery store. Dirty, no items we needed, long lines at the pay out, and RUDE service. Why even hire unhappy people who did not care about their jobs. This place sucks. You have been warned! read more

This one is about the check-out portion for its repeatedly chaotic, frustrating, and rude interactions; but, more importantly, this is for the management, if not the higher/corporate level of management actually. A typical shopping experience goes like this: You get there for their competitive prices, especially in the produce section. You are ready to check out and of course either a. there are not enough opening lanes, or b. the cashiers don't seem to be trained adequately. Maria used to the the best cashier, who was accurate and polite, but probably left. Many are not trained or could be rude. A couple of years ago, a taller manager-looking female was always there and eager to help. Apparently she, and a couple of helpful and pleasant others, may have left as well. Lately, things continue to go down hill. One cashier (or sometimes stocker) Nick continues to mumble to himself and comment on customers' shopping and totals; another person, when asked to refund the price difference, just couldn't get it right. A brief recap to be fair regarding the second scenario: customer over-charged $4 for scanning the non-sale price labelled of $11 even though the package price is "you pay $7" as total; the customer was erroneously refunded $3 because, according to the cashier's logic, the package said "you save $3 so I gave you $3 back." Took me the customer twice to approach the cashier's to get my correct refund total of $4. You never get a "sorry." This is unfortunately typical, meaning you need to be frantically check your receipt before you leave the store. Each time I need to go there, I will have convince myself if I have the extra time and energy to deal with this kind of things. Nick needs to be retrained, counseled, or replaced; the second cashier, whose logic is correct, but screwed by your store's computer system. My point is simple; please, please train your employees or give them time to learn before going live, especially for a high-traffic setup without a service counter like your seaside store. I so wanted to give this store 5 stars for its efforts in offering competitive pricing groceries. read more

Super busy and only one register was open. Not a bad selection but some isles are disheveled.

Visited this location today, March 24, 2020 at 7:30pm and all I have to say Kim is the rudest employee ever! I have never ever seen an associate be so rude towards her own colleagues, very rude towards customers. Her attitude shouldn't be like that, specially on the crisis the world is facing at this very moment. read more

i was in smart n final 5/7 when the girl going shopping for a customer felt she had the right to jump the line she said she was shopping for smart n final she was shopping for a person not wanting to do it them self. So why she felt she should jump the line,like she said a line around the building which i had been wait in . really! glad the employee did the right thing and made her wait what if everyone came saying that people would be pushed to the back of the line all day long. MY time is just as valuable hers.... And the employee was not rude but stating the facts... why do people feel so entitled. read more

Don't use their delivery service. Their customer support phone number doesn't work and there appears to be serious issues with their website. read more

Finally getting used to the new layout and all the new employees. Some of them have really helped me out and sometimes turn their right cheek when they see me climbing the shelves to grab something or a case of napkins 10 feet above my head. The staff is very patient even though their customer are not. How do I know? I'm in here at least 3 times a week and I see some crazies in line and the staff just suck it up and smile. I just smile at them and wink. read more

I have never been into Smart & Final prior to a few days ago. Wow! I am blown away. They have so much miscellaneous stuff. I love cleaning and I love cleaning product and this place was a treasure trove of industrial grade and industrial only cleaning products. Do you know that they make Windex with vinegar? it takes just a few swipes to clean your windows and mirrors with this stuff. I didn't have much time, but I will be back to peruse the aisles. Don't be tricked by their Sriacha though. It was not the same as the brand with the green lid. read more

I am a fan of Blanca! She has the best customer service. We went in there early in the morning to buy some vitamin water. On the shelf we noticed some vitamin waters were $0.89 and one was $0.69(dragonfruit). The case for 12 was $11.99 so doing the math, the dragonfruit flavor was the best deal. When we checked out, it was ringing $0.89. We told Blanca it was a different price. The store manager was near by sweeping the floor and said we were wrong and asked if we know what "select varieties" mean. We were said we did. Blanco went to the shelf and saw and took the price tag for the dragonfruit vitamin water, it was indeed the right prices as we stated. The manager was telling her to just give it to us. I do not understand why he was talking when she had it taken care of and saw with her own eyes the tag. He kept on sweeping and went on that we did not know what we are talking about. Blanca apologized for the mixup. She was nice and under pressure ( she was answering phone calls in between customers at the cashier). I would shop here again but if I have any questions I would search for Blanca rather than the manager on the floor. read more

I go there for a few items but not every week. They have their niche. I don't like it that they spray their vegetables with water to keep them fresh because then they will rot faster. I don't know why they set it up that way when they remodeled. I do like their alfa alfa sprouts. Sometimes I get mushrooms, chick peas some party stuff, kitchen tools etc, just items that I don't need on a regular basis and that are hard to find in other stores at that quality. read more

After three straight weeks of Target not being able to stock anything in their grocery, I decided to give Smart and Final a try. I am glad I did. I spent about the same amount of money as I would with Target. But, I found a greater selection, and it was a shorter drive for me. Checkout was prompt and courteous. I will give it another try next week, and hopefully Smart and Final will become my stock up location. read more

Store Manger Joe is a very friendly and courteous individual that helped me with my needs he is the reason I shop here ,he knows where all the products are in the store .Thanks Smart and final for having him as an employee in a clean and organized establishment. read more

Called this morning because I needed a large quantity of an item for work. The man who answered the phone said they had it in stock. When I asked if they had the specific amount I needed, his reply was "well we just got a truck today so the shelf is full." When I again told him I needed a very large quantity and asked him to make sure they had it, he put me on hold and then transferred my call to someone else. This time, a woman answered and assured me they had it, even in my large quantity. So I drive from Castroville to make my purchase, and guess what? Nowhere near the amount I needed stocked on the floor. So I ask for assistance, and I really regret not getting a name, because I recognized the voice and it was the same woman I spoke to on the phone! She then tells me that they're expecting my item delivered today at 1pm. I had called at 7am. And then she informs me that even with the delivery, it's not going to be the amount that I had asked for. I doubt management reads these reviews, because the majority of them are negative and have been for months now. This review could have been avoided if proper customer service had been given over the phone. Don't say that you have something in stock and then act surprised and apologetic when I'm upset because you don't. And furthermore, don't try to blame it on the shipment being late when you knew right away that you weren't even receiving the quantity requested. The shipping manifest tells you what you're receiving and the quantity before the truck even arrives. read more

Nice remodel, but for the pass months been rushed out. Disappointed with the customer service. The employees were not always this way. No greeting, not even a hello. I have to put my own groceries in my bag and cart. read more

Wow its been awhile since I got this answer to a question: "I don't work in this section." And she walks off. So much for customer service. Maybe it would have been nice to offer and find the answer out by asking a manager. So Rude !! read more

I'd say a little above average. Pretty clean and a good selection of products. Prices might be a bit high but of well.

I went to smart and final on May 25, 2020 around 5:30pm, I accidentally walked in without a mask, I didn't notice until I seen another person with a mask, then another person without a mask. So I thought to myself maybe it's okay, no one told him anything yet? I hurried through the store to grab what I need then I proceeded to get in line at the same time as the man without a mask who was directly in front of me. We both passed Kim as Kim ignored the older white man with no mask directly in front of her, Kim seemed to have only noticed me black woman with no mask, she proceeded to follow me and watch me hostilely repeating that I needed a mask while the white man with no mask right in front of me was peacefully being serviced, she came all the way over to tell the cashier not to service anyone without a mask but still not harassing the white man with no mask in front of me or ever telling him a word. This woman probably need to get her eyes check and start distributing her misplaced anger elsewhere, and if she's going to be the mask police....hopefully she can give everyone the same energy because it felt a little racist to me seeing as there was an unmasked white man 6 Feet away from me who wasn't being harassed by a worker....or maybe it's just a coincidence she attacked me like that, which I'm sure everyone would want to believe more.....I'll leave that there have a good day. read more

Really like the new store, no problems or weird stuff like the old one. Looks like a real supermarket, and they have fresh produce, like real fresh, prices are good. read more