I really wish this Safeway would reconsider how they handle checkout in the early mornings. I sometimes shop here around 6:00-6:30 a.m. before work, and it's frustrating how quickly a long line can form with only one cashier open while self-checkout is still closed. What makes it worse is that even when the line is clearly getting backed up, it can take 10-15 minutes before another employee is called up to help. At that point, several customers are already standing around waiting. A lot of people are working much earlier schedules these days, and you can tell many of the customers shopping at that hour are grabbing breakfast, lunch, drinks, or other things on their way to work. People shopping that early are usually trying to get in and out quickly. If there are enough customers consistently shopping at that hour to create a line, Safeway should either have additional cashiers scheduled so 2-3 lanes can be opened when needed, or simply allow self-checkout to open as early as 6 a.m. It would make such a big difference for early-morning customers. read more

Gayle and were in town with 2 of our grandkids. These darling girls are finicky eaters, while liking and hating different things. For the most part, going to most any restaurant was a waste of time and money. A better choice was to let them shop and choose at Safeway and then bring it all back to the Hotel. Our choices weren't all that nutritious over all, but it did reduce the drama and later cries of "I'm Starving"! My most pleasant surprise here was that my old California land line number was still linked to the Safeway Loyalty program. Past that, the combination of an unfamiliar store, and so many choices made this Safeway trip a fairly lengthy one. And later back at the Hotel, all was well. read more

Traci was super; she helped me Bc I'm in a wheelchair and in 71. However, the store lacked enough cashiers ( my three friends all said there was a 15 minutes wait -- at 11:15 Thursday 3 September disgra read more

What an abysmal dump. You want to buy some spring rolls, and there are no takeout boxes anywhere, and the lazy scum don't even bother to bring some more. Need something from the "deli"? You'll wait 10 minutes for anyone to even notice you. You get to the registers, and there are two endless lines - one for the few working self-checkout kiosks, one for the express line, and EIGHT unmanned registers. 95% of the carts have broken or stuck wheels, and the list goes on and on. Lucky in Sand City, just a couple of miles north, is a VASTLY better store, with much better selections and service. Just avoid this Safeway cesspool however you can. read more

This afternoon I went to Safeway to buy COQ 10, a Naturemade over the counter pharmaceutical. The bottle was priced at $61.95. I look on my phone and saw Amazon offering the exact same product for $32.95 and it will be delivered tomorrow morning. DO NOT BUY SAFEWAY MERCHANDISE WITHOUT FIRST CHECKING AMAZON. THERE IS NO OTHER WORD FOR IT.... RIP-OFF!!!! read more

There were only two checkout lines open, but plenty of employees standing around. The older man at the checkout with the mustache was very unfriendly and took away from creating a welcoming environment. Definitely mismanaged. read more

Terrible experience-it started with the rudest check out person ever, no hello, no good morning- not one word. And, no help bagging, no bagger to begin with, and even when I stopped bagging to do the payment, he just dropped the last 2 items beside my bag- didn't put them inside. No eye contact, no 'have a good day'---RUDE! Zero customer service- he should be retrained on customer service or maybe just fired. When I tried to report my negative experience to the manager (the first time in my life I've ever done that), I called 3 times and got nowhere, on hold with call prompts. I'm not angry just sad that people could hate their jobs that much. Pathetic man, pathetic store for how it is being managed. It is the epitome of poor management all the way around. read more

Placed an order on the app. Food was hot and ready for pickup. Employees were very friendly and engaging. Quiet at the moment with plenty of seating. read more

I ordered groceries to be delivered. I received what I ordered, but on one item got no substitute as I'd asked for. Kind of annoying but no hugie. However - I was left a full bag full of someone else's groceries. At first I left it on the porch, but eventually TRIED to contact Safeway and report it. The website makes it damn near impossible and the only contact you're given is AI. When they transfer you to a human, it's not in the US. Biiiig help. Yes, I know I'll get to keep the food, and I got *my* order, but what about the person who is missing an entire bag of multiple items? Safeway doesn't seem to care about their experience at all, or the experience of their regular customers. Yes, DoorDash delivers the groceries - but Safeway CHOOSES to use DD drivers. Be aware that if you order grocery delivery from here, there's no accountability from Safeway and no way to report it to DD, you're just SOOL. I might have to switch to Walmart delivery. Also, every.single.bag had broken/ripped/useless handles because the contents were too heavt for the bags. Everything had to be carried into the house from the bottom! read more

We ordered and paid for a delivery of groceries that never arrived. The store or driver texted us that there was a delay. We have a copy of that and the bill. So I spoke with customer service about the problem and was promised theykd get back to me. A week later, no response. So today I made 5 attempts to speak with anybody, and never got through. Shame on the management of that store, and let this serve as a warning to potential shoppers. read more

Safeway is the worst! Everything is expensive (and yes I know prices are up everywhere), but if your prices are higher give better customer service! I only go here cuz it's convenient to my apartment but I need to not be so lazy and drive the 10 min to lucky. Or even grocery outlet. Today I was there and after spending a bunch of money went to ask for a roll of quarters at customer service. Of course no one was there. So I asked the checker, told them what I needed, and they said "yes hang on she's just in the bathroom". lol! So ok I wait and wait and literally 10 min later the lady starts walking my way. Taking her sweet ass time. She saw me standing there but just slowly made her way over. If a guest is waiting for me at I work I hustle to them. But they again I actually appreciate the people who keep me in a job. Then she tells me they no longer give quarters out cuz it "shorts their bank". Ugh! I just waited 12 minutes and this happens. Tell your employees that you no longer offer quarters if this is the case. Last time I was there myself and this little old lady literally almost got mowed down by a thief running out the door with his hands full of items he didn't pay for. An employee was standing there sweeping and said "hey!" to the thief who kept on running. I get that they don't chase the bad guys, and I understand why but two employees saw this happen and didn't even ask the 85 year old lady if she was ok! She was scared but ok. I feel like Safeway basically treats the thief's with more respect than their customers who keep them in business! Do better Safeway! Show your customers you appreciate them. Put a smile on your face as well! read more

Worst Safeway on the Peninsula. Produce area wet in the morning. hard to find plastic produce bags, few check-out lines (sometimes only one) checkers feel overwhelmed (I have chatted with two), nearly all shopping carts have malfunctioning wheels. and many food items have missing price tags. I have to believe it is the manager because other Safeway stores in the area (especially Crossroads in Carmel) are much, much better. read more

Nice store with a lot of great workers. They help very very much. Whenever I have an issue trying to find something they will walk around with me throughout the store to try and find it for me. Prices are overall very good. Very respectable overall good store. They usually have what you need. Would recommend coming here read more

Safeway - Grocery Near Me - Del Rey Oaks, California

Why does this store smell like sewage when you walk in? I dont know, but it does. The store layout is not intuitive so you waste a lot of time looking for what you need. The staff is either rude, annoying, or they act drugged out - take your pick depending on your interaction. I watched two people on the same trip get chewed out by staff. The store was NOT busy and one gentleman was chewed out for having "too many items" enter into the express lane (did I mention the store was pretty dead, Sunday fall afternoon=football), the Second Gentleman was chewed out for wanting to use self check out for more than 15 items. The Safeway I frequent in my own community does not care how many items you have in your cart, which I prefer. Over all, this store is a last resort when we are visiting the area, which we do monthly. read more

I'm just saying this because it happened twice. I wouldn't advise anyone to eat sushi at Safeway canyon del Rey. I got food poisoning twice. Thank god my boyfriend did want it. read more

Not sure why so many low reviews. Safeway always is my favorite in CA except for when there is a Trader Joe's close by. Great beer, wine, and liquor selections and snacks from bakery and hot food counter. Always easy to stock up fridge for a week. read more

Safeway - Grocery Near Me - Del Rey Oaks, California

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This Safeway has a much better selection of frozen fish, imported cheeses and vegetables than any other that I have visited. Overall, the store was in better condition than other Safeways. Service was standard. Ambiance better than average. read more

I shop at Safeway a lot and one of my favorite checkers there is Lerry. He's been there for years knows me by name. He's one of the nicest and friendliest checkers there. He's one of the reasons I look forward to shopping at Safeway. Thanks, Lerry read more

This continues to be the worst grocery store in the area. They never have enough checkers. This morning at 8 am the self checkout was closed and they had one register open with at least a dozen people in line. Checker seemed oblivious, moving slow and not calling for backup. I decided I did not, in fact, need the item I intended to purchase. They simply do not care about their customers. And what's with the notes at the registers suggesting you give them glowing reviews? You have to actually TRY. Get your shit together Safeway. read more

Safeway - Very long line, one register open. - Grocery Near Me - Del Rey Oaks, California

Idk who I talked to, but she sped my delivery order up when I called and asked and I love her sm for this. Super fast, and great customer service from her, 10/10 read more

So I am currently homeless due to a car accident that was not my fault. Long story short I lost my place and am homeless sleeping outside. I was sleeping right by Safeway one night trying to stay warm..it was pretty cold so I decided to use the restroom to put on more clothes to stay warm. I was in there pretty late, not sure what time it was but the employees came in and told me that they were closing. 2 guys oddly enough...and they didnt just ask me to leave..they sort of acted like they were the police or something and they were like "hurding" me with there arms out of of the store like I was cattle or something...??? Like I was going to make a run for it or something??? IDK??? It was honestly bizarre! Anyways after I was escorted out about a half hour later I realized that my phone was missing!!! I had just gotten that phone sadly after the last one was stolen. I only had it for about 5 days. Honestly I was so mortified and kind of freaked out by the force these guys had that I didn't want to go back and ask them if I could go back in to see if my phone was there so I asked my male friend if he would please go for me. He returned and said that it wasn't there but that's where I had it last. I decided to go talk to someone about it and check the restroom myself when the store reopened. At about 7 or 8am I went back in to the bathroom and did NOT see it there...on my way out i was going to talk to the manager or customer service desk. I decided to get ready because I had an interview for a job and I didn't want to look like I slept outside. I was brushing my teeth, washing my face, putting on makeup and doing my hair quickly when i had someone who said that they worked there and say that her manager told her to tell me that I had to leave. I said why? I made sure to be nice to every customer that came in..I wished them a happy day and told them to enjoy the sunshine outside because it was a really nice day. Every customer I spoke to was really nice honestly.. So I'm not sure what I did. I then asked if I could speak to the manager about the issue because I was really confused why I had to leave. I then had some lady who was the manager there, she was a dark skinned lady, come through the door and start yelling at me. Her voice was completely raised and she was telling me that I needed to leave now and that she had a customer come up and ask what my situation was, if I was homeless or not? I said did she want me to leave..?? Because it didn't sound like it? She was quite aggressive honestly and I was shocked! I explained what I was doing, that I was homeless trying to get a job so I was trying to get ready! I had no where else to get ready and that I was trying to hurry as fast as I possibly could. She then said I could go to the library and apply for a job for Safeway that she was doing interviews that Wednesday and I said oh ok thank you, i will! I honestly was so shocked that I was being kicked out but offered a job. I was walking out and was going to ask about my phone because she was at customer service but I them had security come up to me and say that I was asked to leave.. That I am not allowed there ever again and if he sees me there that he would call the police. I really don't know what I did I immediately started crying and walked out of the store completely embarrassed and distraught with the interaction I had with the so called "leaders" that were in charge of the establishment. I'm appalled at the leadership that the manager had, showing her fellow employees (people that looked up to her because she was the manager) basically how to treat a customer. She should lead by example and never yell at any customers and definitely not show other employees that behavior like it's ok to treat someone like that. I honestly have been a manager at a few different places and I would have never acted like that!!! Honestly I think she should be fired for her Actions and I would have done a way better job if you ask me. Hopefully she gets on the right medication and truly works on her customer service skills because that really was not how I wanted to start my day!!! read more

THIS IS THE ABSOLUTE WORST STORE - DO NOT RECOMMEND this location BAKERY DEPARTMENT is horrible - how are you going to have a book full of decorations for cakes that they pose to do and then state they do NOT do those types of decorations on cakes or do NOT do customized decorations - waited in line for someone to assist me for over 20 minutes I even had to call the store while standing inside the store so they can locate the bakery staff what a joke - I ordered a half sheet cake and they made a quarter sheet cake and all I got was a "sorry" when I went to pick it up with their chicken scratch decoration writing that a toddler would have done better with and not even offering the difference on for the amount I paid and the cake they mistakenly made - what business does that - TERRIBLE ESTABLISHMENT GO SOME PLACE ELSE read more

Safeway - Grocery Near Me - Del Rey Oaks, California

I am regrettably leaving 1 star due to one of the worst experiences at a Safeway I have ever had. Safeway does NOT sell kombucha. I spent a lot of time looking but there was only juice. When I decided to get a juice instead, I thought it would be the next best thing, but this my worst mistake. "Evolution Fresh Organic Green Devotion" is one of the GROSSEST things I have ever tasted in my life. As soon as I took a sip I deeply regretted my purchase, I cannot hold a straight face when I drink this. My friend tried it and said "It tastes like sour piss". I spent over $5 on this drink (that was mostly water) and it was so bad I am afraid to even return to this Safeway location. Besides the juice issue, none of the ready made meals at the front of the store were vegan. None of the microwaveable soups were vegan either... I was looking for some microwaveable bean burritos but I couldn't find any that were dairy free. As a traveler I was unable to cook and ended up skipping dinner because there was nothing I could buy that wasn't ready made + vegan. Please carry more plant based options . Safeway-- please refund me for this juice and I will change my review. Until then, BUYER BEWARE, "Evolution Fresh" is DISGUSTING!!! read more

Safeway - Grocery Near Me - Del Rey Oaks, California

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Came by here the other morning to grab some flowers for a friend. There was an amazing assortment of options and I found the perfect bouquet. They have a huge flower department read more

This Safeway always seems short staffed. On a Saturday I was trying to check out at 11am and all they had open was the quick check lane. There must have been 10 plus people in line and no open registers. Who is managing this store?? Who ever it is needs to properly schedule employees. The prices are through the roof so it can't be because they are broke. read more

I experienced an issue with an online order not being delivered. Safeway called and left a message about redelivery and I have spent the last 20 minutes trying to reach someone to request delivery. Why leave a call back number when no one will pickup. Chat bot is useless.... Very frustrated! read more

This is a pretty good Safeway in terms of size and the staff are pretty friendly, however it definitely has some issues. Despite being relatively huge for a Safeway store, the lack of variety when it comes to products is very noticeable. They also don't tend to have some seasonal items you would expect such as matzoh. And then there's the pricing. I know California prices are a joke at this point but close to $7 for two butterfinger bars and a drink is outrageous. read more

Safeway - Grocery Near Me - Del Rey Oaks, California

First it took me waiting good 5 minutes for anyone from the deli to come out the help me, then the deli staff had no idea what dark meat was. Took me like 5 times to explain I want dark meat only and trying to point out what pieces were dark meat, Then it's 6:15 and only 2 cashiers working with long lines. Customer needed help at customer service no one around to help asked my cashier for help he responded my line is too long. What happened to customer service? CEOs are lining their pockets no providing good staffing to take care of their customers. read more

Nice clean store with a convenient dedicated parking lot. I often drive pass it on the way in and out of Downtown so today I decided to shop here. Still don't buy all my groceries at Safeway because some items are priced higher than I would like. A membership is a must otherwise your bill can tally twice as much. You can sign up online. read more

Safeway - a bottle of beer on a table - Grocery Near Me - Del Rey Oaks, California

This is my first time ever making a yelp review. I feel like I had to do it to warn others. Do not do Safeway delivery with this Safeway. I ordered for a delivery in the morning, and it was supposed to be delivered between 5 and 9 PM. They had many hours to prepare. Around 9PM I was told that my delivery was delayed. I stayed awake until midnight to see if they would deliver it. Turns out they delivered it at five in the morning the next day, so like groceries were sitting outside my door for hours. Absolutely ridiculous. There was no customer service or anyone to call or help. Very disappointing. read more

Customer Service at the customer service desk is nonexistent, no one answers the phone and it just loops back to the menu and the cashiers are already overworked. You keep raising prices while the services decline. It's not just the tariffs, it's mostly the greed. Do better! read more

This is a wonderful grocery store, with fabulous staff. The first and last pages of the weekly flyer have the best deals, plus $5 Fridays. Of course, I have the I-phone app and always preview to make lists. Now, you need to pre-check for any discount offers. I learned in a college marketing course: the store brand products have the same ingredients, but usually cost less; the top and bottom shelves cost less rent for products, so usually less expensive; eye level products cost more and those appealing to ego ( supremacy brands). Buyer beware, set your ego aside and do not grocery shop hungry. Your wallet will appreciate the savings! Enjoy! read more

Trying to call this store is a NIGHTMARE. I ordered a delivery last night, it didn't come. I tried to call the store. Spent 10 mins on hold, sent to the Floral dept, and one other person before getting to someone to reschedule the delivery. It's now the new time and it's not here. I try to call again. I get bounced around and end up at the deli. The nice man tells me he can't transfer me and to call back. WHAT IS WRONG WITH YOUR PHONES? Why ask me to select a department where there are no humans to answer the phone? Why send me to the floral dept when I clearly stated my grocery delivery didn't arrive? Why send me to the deli dept. when I stated I'm calling about a grocery delivery? I'm over it. I am going to go there in person to get my groceries if they don't arrive tonight. I hope someone sees this and does something about their phones. This isn't the first time this has happened to me. I drove over there once before when I couldn't get a person on the phone. This is not acceptable. read more

As noted before this Safeway seems pretty well stocked given Covid. I have to correct that mistake. It seems well stocked because a significant amount of inventory is expired. Not expired yesterday I mean expired last year. The store remains clean probably all those staff have nothing to do since they don't have to clear out the shelves. read more

This Del Ray Oaks Safeway gave me the Wish version of the Spider-Man cake they advertise. read more

Safeway - Cake - Grocery Near Me - Del Rey Oaks, California

This is a ridiculously ghetto and dysfunctional Safeway for such a relatively small city. Absolutely terrible customer service and incompetent staff with the exception of a handful of young clerks and shelf stockers. Some of these clerks will just flat out refuse to bag your items and clearly despise you for even being in the store. Most employees have a completely passive aggressive attitude towards customers asking simple questions. Just about every time I go to check out there is a massive line and no help. I always see this one clerk with no teeth flat out mean mug several customers checking out with him being completely rude to the elderly, not even making an attempt to be efficient, quick, or friendly. Some times Ill be shopping here and the employees are just yelling at each other from across the store like there in the hood saying "ayo whats good, damn son, aww shit I thought you were off". Having long conversations from across the store just yelling in front of perplexed customers trying to shop. This old black guy that works there just hound dogs every attractive woman who walks by while he's working, it's honestly hilarious. Just about every shopping cart is on its last leg and you can hear about 4 or 5 of these carts clanking around the store at any given time, which is probably why the staff here seems regularly miserable. This store has 1competent elderly women with bad hearing who works in the deli where the avg wait time for hot food is about 10 mins during lunchtime and they have this Dave brubeck jazz song that plays in the area on a loop 24/7 it's enough to drive you insane for just a few mins. Some of there shelves will be empty for days for common household items and some of the most essential vegetables will be completely empty and good lick trying to find a bag for your vegetables. The store is plagued with hobos smoking weed and crack right out front on the lunch tables or milling about through the store stinking up the place. The only parts of the store that appear to run smoothly are the Butcher, floral, and pharmacy. The worst Safeway in the Monterey area by far read more

This Safeway never has enough staff at their deli counter, sandwich station, etc. between 12:00-2:30. I have never been able to run in and get a sandwich or get deli service. Today I walked in and 4 people were standing there at the counter. One elderly lady was working and I asked her is anyone working with you and she said no she was alone. Poor thing. I asked a lady with children is anyone helping you? The lady with children said no, they havent even acknowledged me. I told her I was going to complain but there was no one around and I was in a hurry. Its like this all the time. I am tired of it. Poor management. They need staff behind the counters at lunch and dinner times. read more

This Safeway smells like they are deep frying chicken wings without a fan. It's horrible because you go in there and you just smell like deep-fried food the whole time you're shopping which is a huge turn off. I don't think I can ever go back in here. This area, Monterey County has literally the worst grocery stores I think, almost in the entire state of California, this store smells Whole Foods is as big as a shoebox. I mean everything around here is just terrible. They really need to appeal to the people that live here which they're totally lacking overall not just at Safeway just in general. read more

Thank you the patient professional and helpful Manager Michelle. My mom needs time to think things through, loses things, gets confused. Michelle was patient and wanted to help. read more

HUGE thank you to Jose in the bakery who went above and beyond to kindly make us a fresh fruit tart when the display was out of the large size we wanted! Jose, you are the best and we are so grateful for kind people like you! read more

Safeway - Grocery Near Me - Del Rey Oaks, California