I have been coming here for years and absolutely love the staff, unique items in the store, speediness of service and small town hospitality. The only thing negative I would have to say is that they should not have large dogs (service animals or not) roaming around freely. Especially because there are a lot of people who are scared of dogs, myself included. I know that they will gladly remove the dogs and put them inside behind the counter, but I think that it's kind of inappropriate. read more

Avoid any compounds produced by this pharmacy. They are not safe. We had an incident where my wife used a hormone medication from this pharmacy, and she got a fungal infection. Our doctor warned us not to get our compounded medication from this place. They cut corners, and from the results, we can say that they are endangering people's lives. You have been warned. Stay away read more

This place is so unprofessional specifically Molly she kept rushing me off the phone and did not care to hear the urgency of filling my husband's medication (they have been filling this specific medication for years) instead she went on to say I'm the only one here and I'm busy!! When I called back later to see if PA went through and prescription is ready but huge surprise I was informed that they are no longer going to fill the prescription because I was rude and condescending to her! Wow this was a joke and they have zero compassion to my husband needing his medication. The most concerning part is it's a holiday week and now my husband has to wait a whole week with his medication because the Drs office is not open to transfer it to another pharmacy because Sherman's refused to transfer nor fill it! Poor customer service and no regards to my husband needing his medication! I guess for Molly lying about how I treated her was her solution to not taking responsibility for lacking at her job and having ZERO compassion or understanding of customer needs! read more

Sherman's Apothecary Pharmacy is literally the utopia of pharmacies! The shop is light, clean and orderly and the staff are friendly and professional. I had an appointment with Mindy today to discuss women's health. Not only did she listen attentively, she was empathetic and compassionate. I believe with the utmost certainty that I am on the right path, via Mindy and Sherman's Apothecary Pharmacy to better health. Oh and if you're lucky, Remington and Bentley may be working on the day that you visit. read more

Sherman's Apothecary Pharmacy - Mascots Bentley and Remington hard at work. - Drugstores Near Me - Salinas, California

Upset this (Saturday) called to inquire if my prescription that was called in yesterday after noon was ready for pick up... was told that the pharmacy no longer carries that medicine (Soma) why I have no idea something I've been taking off and on for many years... now I'm unable to get in touch with a doctor to find or have them send it to a new pharmacy until Monday- so again the patient goes without the necessary medications that were ordered by the doctor..... and I don't care about the patient attitude really pissed me off read more

Wonderful to have a true compounding pharmacy so close to Monterey Bay. Leave yourself a couple of days as turn around seems to be 48 hours. Happy to return and appreciate their customer service and services all around! read more

My wife and I truly appreciate the aware compassionate and proffesional staff at Sherman's Apothacary pharmacy. Having an educated and caring pharmacists and staff who care for the person as a patient. Is an unusual plus as a patron of Sherman's. . For the more complicated patients gratefully taking the extra time. Making SURE there are no medication interactions or concerns for listed allergies of medications that I am allergic to is ALWAYS in their concern and ours!! We really appreciate EVERYONE at Sherman's caring the way medical professionals should!! read more

Kiki is so sweet and friendly i just love her and definitely think she is a awesome person at work and out. We talk when I'm there and I appreciate the personal interaction while I'm waiting I do believe Ariel has completely changed my mind regarding this industry - she's been helpful and sweet she has been able to help in ways I can't even explain . I appreciate what she's done for me and I'll never forget her help. All the staff are complete stars. Sarah is sooo sweet and just love how out of her way she will go to make your day better! She is the a pitta me of understanding and her willingness to go out of the way to help is really in need of some recognition so here I am letting her know that it is not unnoticed Other than that the other girls are absolutely amazing and friendly smart and helpful. A family owned and operated business is always nice to frequent the fact that the owners of this pharmacy are also the head pharmacist make it very for filling to patron there establishment I do believe when it comes to healthcare the little things matter and when you have ongoing issues that need medication it's nice to know that you have local people that care I've been to CVS and Walgreens and other places I understand that I'm younger and in this industry some people judge you for being at the pharmacy so much which I definitely felt at those big box pharmacies here I am very comfortable I appreciate it and I will keep local to the area read more

Single handedly the best pharmacy around. There are usually 2 pharmacists on shift (I think I've seen 3 before), MANY techs on shift (big chain pharmacies seem to have only 2). If you drop your Rx off, they can have it often ready in less than 15 minutes while other places take HOURS (I've had mine filled in less than 10 minutes)! Even during lunch break there's always a pharmacist there while places like CVS and Walmart seem to rarely have 1 on duty and will not dispense medication to the customer because there has to be a pharmacist present). Oh, and if you go on Thursdays their 2 friendly mascot dogs greet the customers. read more

First, if you are expecting a huge department store that just happens to have a pharmacy, head down the street to CVS. And, by the way, there's a reason CVS has 2 or less stars... But, if you want a pharmacy that fills your medicine, gets you in and out, and provides personal service, go here. It's local, family owned, and it's basically a pharmacy. That's it. No cards, no games, no beach balls. They will send you email or text when your medicine is ready. Always friendly. The only drawback would be that they are closed on Sunday's (it's family owned, duh!) but never had a problem with that... read more

Sherman's Apothecary Pharmacy - Drugstores Near Me - Salinas, California

Ive been filing my prescriptions here for several years, everyone is always very nice, the parking lot tends to get full & i sometimes cant get a parking spot, but i still prefer a small pharmacy, give Shermans a try read more

I live out of town and often have to manage the care of my father remotely. I am dependent on a capable and competent Pharmacy who will help manage my father's medications and get them delivered to the home where he resides. A&O was really good but when they went out of business they suddenly, without warning, transferred everything to CVS. What a nightmare (on hold for 40 minutes to sort out an issue is not optimal). Then I found Sherman's!!! What a pleasure to work with them. All of the associates are kind and knowledgeable. They have been so efficient and helpful. Thank you! read more

I absolutely love this neighborhood pharmacy! Who knew you could love a pharmacy?! Well after going to CVS for years I found that there really is something better! MUCH BETTER! I honestly can't believe I went to CVS all those years. Courteous staff who are knowledgeable and care about you, your time, insurance, and health. Fast prescription fills. Affordable drugs. I had to get a couple orders and pay without insurance due to the ins companies error and was shocked at how affordable they were. It really feels like a hometown pharmacy which does make a difference. Honestly if I had to pay a little more to come here I would. The other nearby options are so horrible they make this place look like heaven! Ohh and if you've got a kiddo they'll offer a lollipop for visiting :) read more

Horrible pharmacy!!!! I use to be a fan but after several times of not refilling the correct medication for my son I've had it! I don't understand how both his pediatrician and specialist see his medicine is updated and has refills but the pharmacy don't see that!!! So frustrating not able to pick up breathing medication. I'm done with this business I am moving my family out of there! read more

Loved this pharmacy at first. Called wensday for a medication refill for my baby and was told insurance wouldnt cover until saturday so I could pick up then if i didnt want to pay out of pocket, which is fine because i had enough until then. I go in on saturday and was told "sorry the girl who compounds medication was off friday so its not ready" like what???? On monday i get a message from LAura, saying they are making the medication but I was supposed to call 48 hours in advance, so they are making an exception. Ok I guess i must be confused because wensday morning is when I called in the refill! Then I find this lovely letter in my pescription bag. Apparently Im not the only one upset because there was also an upset lady there because her medication wasnt made either! Its been twice that my Heart Baby goes without meds because people who work here dont do their job. Very bad pharmacy that doesnt care about patients who depend on medication. Dont go here!!!! read more

Sherman's Apothecary Pharmacy - Drugstores Near Me - Salinas, California

Thank you universe for local small pharmacies! I'm so done with large chain corporate pharmacies, I hope everyone catches on to pharmacy like this one. Took 10 minutes to get my script filled and it's my first time here! Friendly staff, clean, cute pharmacy, and easy parking too. I highly recommend using this place! They take almost every insurance too, even Central Coast Alliance for Health aka medi-cal. read more

I love the personalized service I get at Sherman's! I've been a customer for many years, and couldn't be happier with the quality of the care that I receive at this small, friendly,neighborhood pharmacy. read more

So a pharmacy is just a pharmacy .. This I know, but Shermans is different. They take the time to actually get to know you by name ... you don't believe me right.... After my 3rd visit they remembered my name & started getting my perscriptions before I was up in line. Their wait time to fill a prescription is the fastest I have ever seen... They'll say 15 min, but after 5-10 min you'll get a text saying its done, so don't go far it'll be quick! read more

Love this pharmacy and the staff!! They are so amazing and personable they remember their customers and treat everyone with respect ... definitely 5 stars read more

Excellent local, family owned pharmacy. We started going here when Star Pharmacy closed, and I have been extremely pleased with the service and the turn around time for filling our prescriptions. Jeff and his team are extremely friendly and I've never had to wait longer than 15 minutes after dropping off a script. Great place, convenient parking, quick service, friendly staff. What more can you ask for? read more

I was thrilled when they changed location. Jeff and Mindy have always been friendly & helpful. Ecstatic to learn my insurance plan 'allows' my choice of pharmacy. CVS is a nightmare, unprofessional, unsmiling, and one pharmacist is the absolute worst, arrogant, patronizing person I have had the displeasure to deal. CVS Pharmacies everywhere are similar. All the information on th ratings are true. Even those who had a less than pleasant experience. It happens. People have 'bad' days. However, unprofessionalism & rudeness to any customer is unacceptable. This may be a friendly, neighborhood, family-owned pharmacy, yet it is a BUSINESS. Every business, including owners, need to be trained in how to deal with the public. They have the right to decline your business just as you have the right to expect the best service, treated with respect, or take your business elsewhere. Statiscally, one dissatisfied customer will tell ten people. Businesses lose potential customers every day, unaware. It is beyond comprehension why owners want to continue to employ people about whom customers complain, or they see & hear them in action, mistreating customers. Actually, there is way too much of that conduct becoming the 'norm'. I have a pharmacy, a doctor's office, a phone company and a credit card only bank, I dread. I now tell the pharmacist, "I'll wait for the other one, thank you. You & I do not work well together." The receptionist at doctor's office, I say basically the same or " I'm waiting for Sue". The others, "Hi! What's your name? Spell, please. Your employee number? Thanks. My name is ABC. I am very upset & angry. Do you care to help me or would you prefer to escalate my call?" If they pleasantly help and resolve my issue, I always thank them. Then I ask if there is a survey I can complete, or may I write to your supervisor about your stellar assistance? The bank? Your name, please spell, employee #? I do not like your bank and I am upset. Do you feel you probably may help & resolve this issue, or need you place your supervisor on my call? Plus, I want to be off this call within 30mins or less. And by the way, you have my permission to record our conversation. It has always been my experience that it lights a fire! They thank me for being honest, a number of them I can get to joke or laugh. Sherman's really is nice, clean, friendly, happy & relaxed, address by name, and I will not be surprised if they have to move to a larger location and better parking. And, people, use your cell phone and record or video your unpleasant visit. You Tube? And write a letter to owners about their rude employees. I gave a 4 star rating, having reduced from 5, when I read about Mindy stepping in with Jeff. So many other ways that could have been professionally handled. That was inexcusable even if you were being difficult. I'm so sorry you had to experience that. Be a good, compromising, happy customer. Life is too short! read more

Jeff and Mindy are simply the best. My family has been coming to this pharmacy as long as we can remember and can't imagine anyone else helping us the way they do. We truly appreciate the customer service the whole staff has provided for us. They are always so friendly and have everything prepared right when I walk up to the counter. We have called minutes before closing in the past and they make sure we are taken care of! Can't get that anywhere else! If you want professional, attentive, and stellar customer service, this is your pharmacy! read more

This guys are great. Clean, well staffed, and you don't have to wait for an hour like the chain pharmacies. Staffed by the best parts of the old Sherwood pharmacy. read more

This is by far the best pharmacy I have ever used! The people treat you like family and you never have to wait more than a few minutes which is unheard of at any other pharmacy in our area! I stopped using the 24 hour pharmacy because they always take at least an hour or more, no matter what time you bring in a prescription. I have been using Sherman's for a few years now and absolutely love them! read more

I've been here a couple of times now and have yet to have a bad experience. I used to go to CVS for Rx's when I used to live in the area, but since I'm just in town temporarily after living away for the last ten years, their quality of customer service has definetly tanked. Seeing how Sherman's is literally right next door to Doctors on Duty, it's a huge no brainer not to try them out. I'm SO glad I did! I've waited no more than five minutes each time I've had to come in for something, so that says a lot considering most places take anywhere from 20-40 minutes. I lived in Europe for four years and Shermans is almost a carbon copy of how they have their pharmacys set up, which is excellent! If you're debating on having an Rx filled here, just do it. Very friendly staff, quick customer service and the other items they offer are reasonably priced! read more

I had to come here three times in one day for multiple prescriptions for my dad getting released from the hospital, and on top of that I called a million times with a million questions. Everyone who works here is very friendly and no one acted annoyed by me in any way and totally hassle free. I will be moving my own prescriptions here as well read more

So I have been here a few time and must say that we were very pleased to find an "old fashioned" type of service, however, it is what a business does when something goes wrong that defines whether or not they truly have "service". My medical plan picks up the first $1500 fully, and after that I pay. We needed medicine and didn't know the cost of it until a month after when we received our bill. In just a month they had gone through almost $1,000 of our $1,500 for just 3 medications! When I stopped in to ask them about this, his response was, "Don't worry about this, because your insurance picks up the full cost." I responded with 2 questions, "Is there a general form of the medicines" (answer yes) and then "why weren't we informed because we assumed we would have been given the generic" to which he responded "your insurance covered it all so I didn't think it mattered". The problem here is that you assumed my insurance would pay so you wanted to make more money on the full price drugs. Once I explained my plan I was told that he was sorry, but "How am I supposed to know how all the insurance plans work?" I agree, but your job is to either find out or ask questions to the customer to make sure they are getting what they need. He was unwilling to contact the medicine company to try and see if something could be done, or to do anything himself. It wasn't until I told him that I would share my experience in detail to many people that he decided to do something about it...at which point his wife had the nerve to come over and call me a bully and tell me off. Since when is "sharing my bad experience" being a bully? And why is it that a customer has to get upset and start to make those sorts of statements before you are actually going to do something to help us out? Why couldn't you have just done the right thing and stated that you would try do something in the first place? The atmosphere is very friendly, however, when it comes down to actually wanting to help the customers, I don't believe that they care much about the customers. I think it's one of those places that as long as things are going well, they are great to go to...but once something goes wrong or they don't do what they should, they are not willing to do anything to help you out. THAT, in my opinion, is what really makes a business a good business. That is why I gave them a 1 star, because I don't believe that they have the customer's best interest in mind. If they did, the response wouldn't have been, "Don't worry, your insurance covers everything". Try not to make money by taking advantage of your unsuspecting customers please. read more

High tech medicine, old fashion service

We have been using Sherman's for the last year. Love the compounding for hormones and love the personal service. We Stopped in yesterday to pickup prescriptions, one was missing (not called in by the Drs. office) they got right on the phone while I waited and got it taken care of. Top notch service. read more

Always get courteous, personal service here. I love the selection of vitamins and preventive care items. I appreciate the text alerts when my prescription is ready. The whole staff is very knowledgeable and helpful. Keep up the good work! read more

I love Sherman's Pharmacy, WAY better than CVS. I've been filling my prescriptions here for a few months and always receive very fast and friendly service. They always have my medications in stock and I never wait more than 15min for my prescriptions. Dave and his team are very friendly and helpful. read more

The level of customer service and consistency provided here is unparalleled, they have set the bar VERY high up!

I have been going to Sherman's since they opened. I have never been disappointed! Friendly, personal service is the standard; they even call you by name. They are professional, helpful, and the pharmacists never, ever seem put out by questions, no matter how many you have. The owners, Jeff and Mindy, have established a business that is so much more than a business. They truly care about their customers and consistently offer their very best. read more

They said that they would have my father's medication by yesterday at 4:30-5. Stopped by right when they opened today and said it would still be another hour until I can pick it up. Why? If you said it was ready yesterday?? I'd go to another pharmacy if possible but they are the only one in the area that make the medicine he needs (I drove 45 minutes to come pick this up) and now I have to wait another hour. read more

I only recently started coming to Shermans due to a recommendation by my mother who is a long time customer of theirs. I had a small hiccup in the beginning that was frustrating not only for me, but for the pharmacy staff and my doctors office. Despite this issue, the owner went ABOVE and beyond to ensure the issue was resolved to my satisfaction, which most places will not do. Now when I go in I hear a chorus of "HEY KAYLA" from almost every employee. I only feel terrible that I haven't memorized all of their names because they are all so darn nice!!!!! I barely open the door and they are pulling my meds off the rack because they all recognize me. It's not cold and corporate feeling like other pharmacies. They are smaller so sometimes if it is a rare medication you will have to wait a day but the customer service that comes a long with it makes the wait worthwhile. Thank you girls and guy for always making me feel so welcome! read more

Customer Service of old times, with the newest technology. The fact I get a text msg when my rx is ready saves me so much time and make it much easier dragging my toddler around. They have become family and answer all my questions, big or small. Truly the BEST in town! read more

Best pharmacy in town. Service is great and they have the friendliest and most efficient staff. Most times I just call my prescription in and they take care of the rest. They even text you when it's ready so you don't have to wait around. read more

Without a doubt the very best pharmacy I have ever dealt with. I am a customer but I also manage a physician's office and phone in prescriptions as part of my duties. Sherman's has the best service from both perspectives. They answer their phone, they fill prescriptions quickly, the wait time for pick up is minuscule, they recognize me when I go in. I deal with all pharmacies throughout the region and I wish all our patients would use Sherman's! read more