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    Safeway Pharmacy

    3.5 (2 reviews)
    Open • 9:00 am - 1:00 pm, 1:45 PM - 8:00 PM

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    4 years ago

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    4 years ago

    Love the pharmacist she is very nice, however there always seems to be a big line and the wait can be long. Also closed for lunch.

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    CVS Pharmacy

    CVS Pharmacy

    2.4(88 reviews)
    5.8 mi
    •$$

    Over the years we have had mixed issues with this pharmacy. But today was a big day. First of all…read moremy husband went in to get his monthly prescription refilled. He started at the pickup desk who told him there were no prescriptions to pick up. So they sent him over to the "consult" counter where a young Asian woman in a white jacket was working. She was not very interested in doing more than the absolute least amount. Told him - no, no prescriptions. And in fact told him there were no prescriptions with any refills. When questioned she told him that the prescription must have been sent to a different store - excuse me??? No, it wasn't. So, she then basically told him to take it up with his doctor. When he got in the car I said, nope, this isnt right. And so we went back in. Started with the "new and improved" check in on the monitor and that person said, no, no prescriptions. And sent us over to stand in line at the Drop Off Counter where Isaiah was working. He gave a little more information, and said that actually the insurance company refused to refill it because it was "too early". Again he asked if it could ave been picked up somewhere else because the pickup date was over 2 weeks away. BUT instead of just sending us away, he stepped away and spoke with Tysin. Tysin came over and found basically the same information Isaiah had given us. But he instructed Isaiah to call the insurance company and ask where and when the prescription had been refilled since we last picked it up at the end of July. And to ask them that since it had not been refilled at this store, could the reverse the refusal and allow them to dispense it. We went to sit down while Isaiah was on the phone with the automated menu......Not even 10 minutes later he called us back, and said that the insurance company admitted it must have been a "glitch in their system" and that they reversed the refusal. And so CVS was able to dispense the refill just a few minutes later. The young Asian woman needs some retraining in customer service, and Isaiah and Tysin should be the ones to show her how it is done! Thank you, Isaiah and Tysin. You showed what customer service really means.

    Easily the worst store in and around Monterey; everyone is completely clueless and irresponsible…read more They haven't been able to order my toothpaste refill in OVER A MONTH. I'm done with these morons; Walgreens, here I come.

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    Safeway Pharmacy

    Safeway Pharmacy

    3.0(22 reviews)
    5.7 mi
    •$$

    I want to take a moment to recognize Mayra and Jeff at the Safeway Pharmacy in Del Rey Oaks for the…read moreexceptional service they provide every single time. They are always professional, friendly, patient, and genuinely willing to help. I actually try to go to the pharmacy when I know Mayra and Jeff are working, because I know I can trust them to help me. If they can't solve a problem right away, they don't simply say there is nothing they can do. They take the time to look into it, find answers, and work toward a solution that benefits the customer. That kind of dedication and customer service makes a huge difference. They make you feel like you are more than just another customer waiting at the pharmacy. They listen, explain things clearly, and make sure you leave knowing that they did everything possible to help. I was so impressed and grateful for the service they consistently provide that I specifically asked for the manager's phone number because I wanted to make sure this feedback reached the right person. I truly hope Safeway recognizes how valuable Mayra and Jeff are and does everything possible to keep them together as a team. In my experience, they are two of the best people this pharmacy has. Employees like them are the reason customers come back and feel confident choosing this pharmacy. Thank you, Mayra and Jeff, for always going above and beyond. Your professionalism, kindness, and commitment to helping your customers are noticed and very much appreciated.

    I suspect that they often provide less than the number of pills that are supposed to be in an…read moreorder. Fairly recently, I watched as a pharmacist filled a prescription for me. He just estimated the amount of pills he put in the container; he didn't use any device to insure the correct number of pills. When I asked him, he said he was "just eyeballing it"; he said he had the experience to know he was filling my order correctly. He was friendly and on the positive side, all of the staff there I've delt with are pleasant and try to be helpful.

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    Safeway Pharmacy - pharmacy - Updated October 2026

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