They told me my package was in or at mail box I have a letter from the post office saying it was…read morenot delivered. I haven't received any information about the antibiotic for my acne yet .. do not shop with them

I cannot recommend this pharmacy enough! They are affordable, fast, helpful, and friendly! The…read morecustomer service was absolutely amazing. The staff called me as soon as my prescription was ready and even offered to ship my meds free of charge. I was prescribed a weight loss injection recently and was told by my doctor that long prairie pharmacy had the most affordable price and he was absolutely right - it was so much cheaper than any other pharmacy! If you are looking for affordable medications and good customer service - this is the pharmacy for you!!!

Best Drug store we've ever used. I will not select any…read moreMedicare Part D or Medicare Advantage plan that doesn't have them in-network or as a preferred drug store. It's family owned, and the same people have served as us for the last 8 years. They know us and we know them. They have a drive-thru window, and offer many services (even pet meds). They will also assist you in finding the best part D plans for the drugs you use. If you live in Grapevine you really need to check them out. The big chains just can't provide this type of personal service.

Been using Grapevine Drug since 2010 and it has always been a great experience! I now live in…read moreDallas and drive back to Grapevine for all my rx needs. They are awesome. Friendly , knowledgeable and always willing to help with any issues ....you won't be disappointed!

Incredibly rude staff. Lied to about prescriptions that were going to be ready after calling to…read moreconfirm then showing up to get it to be told Oops, we messed up, we dont have it and wait 3 days. THE RUDEST STAFF EVER. EVERY SINGLE TIME.

As a military family who has lived in numerous locations around the world, we have had extensive…read moreexperience with pharmacies in a variety of settings. Unfortunately, our recent experience with Justin Family Pharmacy was among the most disappointing we've encountered. Following a visit to the emergency room, our son's prescription was sent to Justin Family Pharmacy. Before proceeding, he contacted the pharmacy to confirm they were in-network with TRICARE, and the staff confirmed they were. However, when asked to provide insurance information, the technician requested details such as the RxBIN number. As a military family, we only have a military ID, which typically suffices for prescriptions and does not include an RxBIN. Rather than assisting by looking up the necessary information using our sponsor's Social Security number--a standard procedure--or contacting TRICARE directly, the technician instead advised us to call CVS or Walgreens to have the prescription transferred. When I asked for clarification, he plainly stated that he did not want our business. I was shocked by the dismissive and unprofessional manner in which we were treated. In all our years of dealing with pharmacies both in the U.S. and abroad, we have never experienced such rudeness or unwillingness to assist. This was not only frustrating but disheartening, especially given the high level of respect and care military families are accustomed to receiving in healthcare settings. I hope this feedback encourages a review of service practices at this location. No patient--military or civilian--should be treated with such disregard.

The staff go above and beyond in customer service. They really care about customers.read more

Browns Pharmacy has been our family's Pharmacy for almost a decade; Chris, Erika, Linda, Ann,…read moreBrittney, Jacob, Adrianna (and I could go on) and the whole crew up there are knowledgeable, which is obviously important, but they truly get to know you and who you are. I know I have driven them crazy at times and they still are so kind and caring. Paul and Jesse deliver meds and are prompt and trustworthy. I can't imagine another Pharmacy as our "Family Pharmacy"; Browns is tried and true.

This is the worst, most incompetent, belabored and arcanely functioning pharmacy I have ever…read moreencountered. As one who works in drug research, has a B.S. in biochemistry, an MPH and knows full well FDA protocols and regulatory standards, I can tell you the head pharmacist, Dennis, operates his business like it's the 1950s. The only reason I came to this pharmacy in the first place was because the particular molecule I needed compounded was out of stock throughout the greater DFW metroplex - another very telling indication of just how inadequate their business model is. If you're the only pharmacy out of, say 25, that has a drug, I'd gather things aren't going so swimmingly. In addition to the aforementioned shortcomings, this pharmacy - unlike any other I've known - doesn't offer a courier nor a shipping service. So, if you live in Downtown Dallas, you'll need to drive 30mi to and from the pharmacy to fulfill your order each time. Equally as fun - because of the head pharmacist's rules and relevant paranoia - if you have a month's supply, you'll be expected to come in TWICE within that month to pick up your script. Super convenient, right?! Oh, and another one of my favorite aspects was the rigidity in which this pharmacist felt it necessary to adhere to arbitrary, make-believe chemical standards. I'm not going to bore you with the minutia but suffice to say, if you know anything about chemistry (acidulants, antimicrobial properties, stability, salts, etc) this guy is doing way too much for too simple a process. "You know you don't HAVE to use saline sol'n, right? You can just use water - the molecule has HCl already in it". He says "Well, per FDA regulations we have to comply to a set of stability standards". I followed with, "oh so then I guess every OTHER pharmacy in the metroplex is just doing it 'wrong'? Are they all going to get 'busted'?! Did you discover some novel chem properties that the rest of the world doesn't know about?". Golly, maybe he'll avoid fines and criminal drug charges AND win the Nobel Prize too. The final kicker though is when Dennis tells me further, they can no longer fill my script because it's in a particular drug class as another medicine I take. Which again is false and an entirely ridiculous statement. Drug classes: opioids, benzodiazepines, dissociatives, amphetamines, anticonvulsants, PPIs, SSRIs, etc. They are all different and - unless you got your PharmD degree in 1985 - not equal and very often non-competitive. Especially when considering dosage and frequency at which these particular meds are filled. But I don't take Dennis for a big picture kind of guy anyhow. The moral of the story, unless it's the last pharmacy on earth, please PLEASE do yourself a favor by avoiding this dinosaur and support one of the many other great, reasonably priced, convenient, practical, and current pharmacies being operated in TX. And even if they're in Tyler and you're in Ft. Worth, they can probably ship your meds right to your front door.

I recently transferred to this location because the Community Pharmacy on Justin Road closed. What…read morea nightmare! Although my husband and I have made it our policy to shop locally owned businesses whenever possible, in this case we will be making an exception and will switch to either CVS or Walgreens.

The staff is exceptionally wonderful. Very professional and personal. They are prompt and it's a…read moregreat place to get your meds. A whole lot better than Some other pharmacies in town.

The service at this pharmacy is fantastic. Rick and Brent are always so helpful and friendly.read more

The pharmacist was super helpful. I came in here to find medication for my four-year-old, who was…read moreexperiencing a cough and a fever and was given some suggestions and ultimately left with 2 medications and less than 10$. This is be the place I shop for medicines from now one. Very clean and well stocked on over the counter meds.

For no additional charge they synchronized my medicines so that I only need to refill one day a…read moremonth for EVERYTHING, AND they put my separate daily doses into packets so I just open one in the morning and one at night, no more struggling with multiple bottles or with the pill organizer! Additionally, they called and went over all my meds and possible side effects with me and sent me a printout of what we discussed. I am very pleased with the quality of their customer service.

Providing basic customer service. Refills not timely. Pharmacist offensive when I questioned how to…read moreuse a medication

After explaining my situation regarding my 3 year old and how much pain it was for her to use the…read morerestroom they made sure to get the medication that normally takes a day to MAKE that night for her. She is doing SO much better due to this kindness in a lot shorter period of time. Thank you so much!