Buyer beware! Service is awful. There are real problems occurring here. Although we requested…read morerefills via their number and prescription name our prescriptions were repeatedly wrong. They would not call our doctor for refills but would "without our request" fill prescriptions that had refills and include them in our bag although we specifically stated over the phone 3x I could not take a particular script because it was contraindicated with what I must take. The pharmacist promised to refund $110 rectifying what they did THEN he failed to do so. Additionally their creams clicked out over a month never have the same amount in them or the same consistency. This is the most expensive compounding pharmacy in northwest DFW with the lowest ratings from individual consumers. Go where you are treated honorably and the products are consistent.

My poor kitty was very sick with thyroid problems, but as she got better, she got stronger, and I…read morecould no longer get the pill in her. The vet's office called in a compounded topical medication, but Chewy would take days, and the other area pharmacies that compound said it'd be a couple days as well. When I called here, the very nice pharmacist told me he could get it for me by the end of the day. He actually called early to tell me it was ready, and I could start medicating my sick kitty that same day. Wonderful! The whole place was so nice and caring. I 100% will come back!

We had to rent a wheel chair asap. Affordable, friendly service. If I ever need any medical…read moreequipment in the future, I know where to go.

Always amazing service and they still have that small town feel. Been trading with them since 2001…read morewhen we moved in the area. Could imagine going anywhere else.

They told me my package was in or at mail box I have a letter from the post office saying it was…read morenot delivered. I haven't received any information about the antibiotic for my acne yet .. do not shop with them

I cannot recommend this pharmacy enough! They are affordable, fast, helpful, and friendly! The…read morecustomer service was absolutely amazing. The staff called me as soon as my prescription was ready and even offered to ship my meds free of charge. I was prescribed a weight loss injection recently and was told by my doctor that long prairie pharmacy had the most affordable price and he was absolutely right - it was so much cheaper than any other pharmacy! If you are looking for affordable medications and good customer service - this is the pharmacy for you!!!

Incredibly rude staff. Lied to about prescriptions that were going to be ready after calling to…read moreconfirm then showing up to get it to be told Oops, we messed up, we dont have it and wait 3 days. THE RUDEST STAFF EVER. EVERY SINGLE TIME.

As a military family who has lived in numerous locations around the world, we have had extensive…read moreexperience with pharmacies in a variety of settings. Unfortunately, our recent experience with Justin Family Pharmacy was among the most disappointing we've encountered. Following a visit to the emergency room, our son's prescription was sent to Justin Family Pharmacy. Before proceeding, he contacted the pharmacy to confirm they were in-network with TRICARE, and the staff confirmed they were. However, when asked to provide insurance information, the technician requested details such as the RxBIN number. As a military family, we only have a military ID, which typically suffices for prescriptions and does not include an RxBIN. Rather than assisting by looking up the necessary information using our sponsor's Social Security number--a standard procedure--or contacting TRICARE directly, the technician instead advised us to call CVS or Walgreens to have the prescription transferred. When I asked for clarification, he plainly stated that he did not want our business. I was shocked by the dismissive and unprofessional manner in which we were treated. In all our years of dealing with pharmacies both in the U.S. and abroad, we have never experienced such rudeness or unwillingness to assist. This was not only frustrating but disheartening, especially given the high level of respect and care military families are accustomed to receiving in healthcare settings. I hope this feedback encourages a review of service practices at this location. No patient--military or civilian--should be treated with such disregard.

I was running late today and I called the store. Randy was willing to wait a few minutes after…read moreclosing to get me my prescription I needed. Hands down the best pharmacy around. Randy and his team are super helpful and I recommend this pharmacy to everyone.

Everyone here goes above and beyond. Local business. Great all around! Everything you need in one…read morestop. Rx, guns and decor.

I have recently begun acquiring a prescription from Community located on Teasley Ln in Denton, and…read moreeach time I go to pick it up, the staff is exceptionally professional and friendly. When my prescription is ready, I receive a text message notifying me to pick it up, and even if I do not receive a text, and call, they are consistently very polite. I have visited other pharmacies where the clerks seldom engage in conversation; however, Community ensures that they communicate with me every single time.

Beware! Poor Customer service. There are no signs up and the staff does not make you aware of…read morethe policy prior to a purchase, but there is a NO RETURN policy printed at the bottom of your receipt that they rely on to protect themselves from the sale of a faulty merchandise or purchase error. Although this may be legally sufficient to cover their a**s, it lacks integrity, transparency and honesty. When I was talking to the staff person during my merchandise selection and said I wasn't sure the merchandise was what I needed, I may need to check, that would have been an opportune time for the sales person to say, "Well, all sales are final so you may want to make sure first". Or at least have a clearly visible sign at the register stating all sales are final. No, it's in small print at the bottom of your receipt with no notification until you try to bring it in for a return. Not returning here, in any meaning of the word. Shysters.

This is the worst, most incompetent, belabored and arcanely functioning pharmacy I have ever…read moreencountered. As one who works in drug research, has a B.S. in biochemistry, an MPH and knows full well FDA protocols and regulatory standards, I can tell you the head pharmacist, Dennis, operates his business like it's the 1950s. The only reason I came to this pharmacy in the first place was because the particular molecule I needed compounded was out of stock throughout the greater DFW metroplex - another very telling indication of just how inadequate their business model is. If you're the only pharmacy out of, say 25, that has a drug, I'd gather things aren't going so swimmingly. In addition to the aforementioned shortcomings, this pharmacy - unlike any other I've known - doesn't offer a courier nor a shipping service. So, if you live in Downtown Dallas, you'll need to drive 30mi to and from the pharmacy to fulfill your order each time. Equally as fun - because of the head pharmacist's rules and relevant paranoia - if you have a month's supply, you'll be expected to come in TWICE within that month to pick up your script. Super convenient, right?! Oh, and another one of my favorite aspects was the rigidity in which this pharmacist felt it necessary to adhere to arbitrary, make-believe chemical standards. I'm not going to bore you with the minutia but suffice to say, if you know anything about chemistry (acidulants, antimicrobial properties, stability, salts, etc) this guy is doing way too much for too simple a process. "You know you don't HAVE to use saline sol'n, right? You can just use water - the molecule has HCl already in it". He says "Well, per FDA regulations we have to comply to a set of stability standards". I followed with, "oh so then I guess every OTHER pharmacy in the metroplex is just doing it 'wrong'? Are they all going to get 'busted'?! Did you discover some novel chem properties that the rest of the world doesn't know about?". Golly, maybe he'll avoid fines and criminal drug charges AND win the Nobel Prize too. The final kicker though is when Dennis tells me further, they can no longer fill my script because it's in a particular drug class as another medicine I take. Which again is false and an entirely ridiculous statement. Drug classes: opioids, benzodiazepines, dissociatives, amphetamines, anticonvulsants, PPIs, SSRIs, etc. They are all different and - unless you got your PharmD degree in 1985 - not equal and very often non-competitive. Especially when considering dosage and frequency at which these particular meds are filled. But I don't take Dennis for a big picture kind of guy anyhow. The moral of the story, unless it's the last pharmacy on earth, please PLEASE do yourself a favor by avoiding this dinosaur and support one of the many other great, reasonably priced, convenient, practical, and current pharmacies being operated in TX. And even if they're in Tyler and you're in Ft. Worth, they can probably ship your meds right to your front door.

I recently transferred to this location because the Community Pharmacy on Justin Road closed. What…read morea nightmare! Although my husband and I have made it our policy to shop locally owned businesses whenever possible, in this case we will be making an exception and will switch to either CVS or Walgreens.

So now to communicate non-urgent issues with the pharmacy they make you use an app. RXlocal. That's…read moreall fine and good assuming they have the correct number on file for you. They clearly don't (didn't at the time) have my cell phone number, but they do have my wife's....bummer. It was an easy fix, just had to get someone to pick up the phone and change/correct it to my cell #. In my opinion, too many issues can be left out over a text message or an app. It's much better talking warm body to warm body.

So thankful for S and J! My family and I moved our prescriptions over to them a couple of years ago…read moreand we have been so happy with the staff and pharmacy itself! They are very quick, always happy to answer any questions or help when needed. The other day my insurance wasn't covering my inhaler, they went above and beyond and found an inhaler that the insurance would cover. Thank you S and J!