If u can avoid the pharmacy here do at all cost they take over 30-45 mins to get ppls prescriptions. There's always 2-4 ppl working but only one person checking ppl out. It's absolutely ridiculous read more

The pharmacy is backward, slow and unreliable. I ordered my refills , scheduled delivery and waited hours past the promise time and it never showed . When I looked it up again hours later it said " cancelled " so I waited for vital medication that never showed up . And nevermind about only getting robots to answer cause that's what you'll get . Update : spoke to a human I. The pharmacy and they are even worse than the robots . They can't understand why a customer who is expecting a delivery of vital heart medication should be notified that nobody was coming to deliver as promised. Completely awful. read more

I have repeatedly had negative experiences with this pharmacy when filling mental-health-related prescriptions. When attempting to refill my own medication, staff members were consistently dismissive and told me they did not have it in stock, did not know when it would become available, and could not help determine whether another CVS location had it. Other CVS locations have previously assisted me with the same medication. I eventually transferred the prescription to a CVS approximately 40 minutes away. More recently, my son's physician prescribed medication after a thorough evaluation and after our family had tried other interventions, including occupational therapy and play therapy. Following a successful initial trial, we attempted to fill a different form of the medication at this location. During that interaction, the pharmacist went beyond explaining risks or potential side effects and told me that we should not give our son the prescribed medication because of his age. Medication counseling and information about risks would have been appropriate and welcome. However, unsolicited criticism of a treatment decision made by our family and our son's medical team was not. We chose not to fill the prescription there. Based on these repeated experiences, I do not feel comfortable using this pharmacy for mental-health-related medications. read more

Absolutely the Worst Pharmacy. The staff is rude and borderline incompetent. Management just blames Corporate Policy, and was yelled to call their number if I didn't like what they were doing. They don't honor prices and blame everything on corporate. i was told to leave the store and some jerk (man) said he was escorting me out, his act were heading towards physical altercation. NEVER WILL GO THERE AGAIN FOR ANYTHING! They stand there and talk t each other while customers weight, and act like you're doing them a favor by being there. I'm Not disgruntled, just Totally Fed Up!! read more

Calling this pharmacy on behalf of an elderly parent is absolutely asinine! This service could not be worse. I appreciate having an agent on the line who is driven by questions and artificial intelligence, I understand that. However, there needs to be an alternative. Having zero options to do anything but leave a message and wait an hour for someone to return your call, once again, is utterly unacceptable and ridiculous. Please do something to improve this! read more

The pharmacist is rude and disrespectful this is my first and last time using this pharmacy!!

If you can find any place else (Brookshires or Renshaw) to take your prescriptions, I would highly recommend it. Several times the pharmacist has put the wrong number of pills in our prescriptions... very often shorting us, tremendously. However, they have no problem over charging, or making you come back and charging you for a "refill" even though they never filled the first prescription correctly. They always place generic, even when the prescription clearly states NO GENERIC. The people are rude, and they are doing everything they can to make the system automated... but then you have to have a cashier for cough medicine. 1 STAR, and under read more

You will stand in line or sit in your car a minimum of 30 minutes. It takes hours to get your prescription filled. Understaffed and unhappy employees. I'm going to find another pharmacy if possible read more

Pharmacy times a horrible- no one can answer the phone after two attempts to get a hold of someone. First time I was hung up on and the second call coming up on 13 minutes and no answer. I wanted to ask a question since I had surgery today and already attempted to pick up my prescription, would like to send my husband but I'm mad as hell that being in pain going to have to drive back there which is a 25 minute drive both ways read more

0 stars. Pharmacists are rude and incompetent. I've been getting my prescription for 30 years and I have never been told I can't get it filled 3 days early and today specifically I requested it 3 whole days early because of ice and snow coming at 6am tomorrow morning and lasting for who knows how long. I have been going here for the last year because I moved and I have been trying to give them the benefit of the doubt. I have to go up there every single month and not one time have I left that place in a good mood. After today I will never use this pharmacy ever again. I would rather drive an additional 35 minutes out of my way and go to Walgreens. read more

The pharmacists are less than enthused with walk up customers. Rudeness and attitude are less than friendly customer service. I was told I'd be called as soon as my prescription was transferred to this CVS. I have yet to hear anything 2 days later and now I'm on the phone, on hold for someone to pick up the phone to ask these questions. My daughter NEEDS these meds. There's a on hold message to use the app, which is great, but the app is difficult/confusing to use. EDIT: I literally just got off the phone with them. She asked my info, I have it to her. Waited on hold. She came back saying the weren't ready and it would be a couple hours. I asked another question and she replied "$hit". I'm over this and haven't even got my first script from this place. read more

After speaking to 3 different people and receiving a text message telling me the date I could get my prescription the pharmacist literally yelled at me on the phone. They waited til the last minute on THANKGIVING to tell me they're refusing to fill my medication. I have NEVER EVER been spoken to that way. The pharmacist wouldn't even allow me to speak. He yelled over me. All I wanted to know was why they lied to me for a week telling me they would fill my prescription. So shameful. Horrid behavior. They shouldn't be allowed to speak to customers that way. I've been in tears. How could CVS allow this behavior? Clearly I'm not the only one with issues from this CVS. read more

Terrible service. Medications are never ready when they say it will be ready. Overall disappointed. It's sad when the Walmart pharmacy is better than CVS. read more

Let's start with CVS, Aetna and Caremark are a total racket. This particular CVS is the worst. It's poorly run and the staff is incompetent and rude. They get stuck on stupid more often than being helpful on any level. Most recent experience is for two prescriptions and I'm being asked to pay $55 for both. When I ask about insurance I get we filed it and this is the cost. I persist because I know they are covered since I got the same scripts the week before and it was $10. Then I get well we applied a discount card for you so that means insurance didn't cover it. It's at this point that I realize what the issue is. The script this week are under my married name and the old ones are under my maiden name. I ask nicely if they can get the info off the other account. Seriously I get a blank stare then a ummm and finally well I need the member ID and bin off of the card. Just so happens that neither of us happen to have the card . Well can you look it up on my husbands account then no we need the card. At this point it gets terse and the less than helpful pharmacist gets involved. He starts to look up the info using a drivers license but then starts spouting bullsh*t about yelling at the clerk. I didn't yell at the clerk but I'm dang sure yelling at you now. The retail store manager comes over and is whispering with pharmacist at the counter. I gotta get up and get in on that. After all this they give me one script but instance won't cover the other without prior authorization and it's a new policy that we can't give it to you if insurance doesn't cover it. The dude was being an obstruction just to make a point. I got on the phone with the doctors office and had the script moved to Walmart. They were so much more helpful and we had it filled less than an hour later. read more

Literally the worst pharmacy I've ever dealt with. Always a problem with something. The pharmacist has questioned me multiple times about medication my doctor prescribed me, trying to not give me what I needed. I have an issue every single time I get a prescription here. Unfortunately it's the cheapest on good rx but I guess that's why read more

These people are the rudest people I have ever dealt with in a professional setting. Trying to find adhd meds for my kids and they will not help you locate it at another cvs. Other CVS pharmacies are very helpful but avoid this one. The first time, somebody could have been having a bad day, second time, blow it off but it's literally every time. There was an elderly lady in tears outside because they were so rude to her. Absolutely awful place......... read more

Worst pharmacy experience ever, and it was repeated times! They take 4 to 6 hours to get a prescription ready and then if they're out of the prescription, they don't even notify you which leaves some people in a bind for pain, relief or any other medicines. Save your gas time and travel and go somewhere else you'll be glad you did! Horrible experience! read more

This is the worst pharmacy ever called to get an amount of how much a prescription was gonna be gave the date of birth five different times the last time I said I did raise my voice a little bit to be heard, and they got nasty with me and said I didn't need to yell but yeah, every time they asked me the date of birthday turnaround was talking to somebody else then they told me it was going to be an hour when I called earlier that morning and was told it was gonna be another 20 minutes, but while on the phone after raising my voice, she said you don't need to yell at me or I'm not going to help you I intern said so I guess I have to play nice nice even if I'm unhappy with service and she hung up basically if you don't kiss their butt, they'll make your prescription take longer or hang up on you because you're basically at the mercy. I will definitely go elsewhere. read more

Do yourself a favor and find a new pharmacy in Wise County/ Decatur. This place is the absolute worst. We've waited a week for a single Rx to be filled (Flonase... it's not like they even had to count out my pills). If you call and manage to get the voice recognition system to work and you get connected to talk to someone they're always rude. When you get off the phone you're left feeling like you just wasted your own time. The lines are outrageous just to find out your stuff isn't ready. I sympathize for the poor techs that work the register. I get it they are short staffed but they can't use that excuse forever. Two things to consider. They (CVS) either has horrible pay and benefits or Management and the Pharmacist are mis-treating their employees. It's not a sign of the times. read more

I swear you can't call the pharmacy and not be in hold less then ten minutes don't matter what day or what time it is then when they answer they act mad because they have to look you up in the system , wow Decatur needs a wallgreens This place is horrible!!!!!!! Another call long wait the automated thing is retarded then tries to connect you anyway 10/1/18 at 8:30 pm I'm over it read more

CVS sucks in general but this one is more sucky overall. Never have enough help and they never can find the scripts. They are squirrly with what they charge, one month insurance, also CVS, covers the next month it won't pay. Agree that Decatur needs a Walgreens desperately read more

A powder formulation was NOT reconstituted and there was no counsel provided. They were confused and overwhelmed and there did not seem to be any leadership. They did fill the prescription quickly and were friendly, although seemed to be arguing amongst themselves. There is a safety concern here. read more

Called on 12/19/9 to have rx's filled and never got a call after updating phone number with them. January 6 rolls around and I had to call yet again and they still didn't have my stuff ready or even trransfered over. I go on 1/7/20 and they still didn't have everything thing ready and had nothing but excuses. Not to mention they never updated my number and they never called to let me know. This place is a nightmare. How are these people in business? In ordeR to get ur RX be sure to request it a month before u need it or it won't t get done. This place is a joke read more

I called Friday and today and both times been on hold for an hour each time without being spoken too... I am just trying too find out if my meds are ready for pick up because I never got a text confirmin.... Can someone just answer the phone or is no one there read more

This pharmacy sucks. They promise to have prescriptions ready by a certain but NEVER have them ready. They don't know their customers but name or by sight. The only thing that they are concerned about is that almighty insurance dollar & nothing else. read more

Worst Customer Service Ever... The only reason there is one star marked is because it won't let you give zero (or less). On Sunday afternoon, 3/17, I had taken my wife to the urgent care clinic in Decatur for an eye injury. The acute condition was causing severe pain and required immediate treatment. After a very good experience at that location, I took her prescriptions to this CVS. I entered the store around 5:50 pm and proceeded directly to the pharmacy area, where I stood at the drop off counter for several minutes while the pharmacist, who clearly saw me, stood talking with the techs and toying with a canister of disinfectant wipes. Finally, after several minutes, she approached the counter and in a voice intent to display that she was clearly put out, she stated, "What do you do need?" Even though I was taken aback by this ever-so-pleasant greeting, I proceeded to extend the two prescriptions (one for an antibiotic and the other a mild pain medication) and my insurance card across the counter to her. She snatched them from my hand and stated, without even looking at them, "It will be tomorrow before you can get these!" My response was that my wife had a corneal abrasion, we have just come from the urgent care up the street, and she is in pain, needing these meds tonight. In a far less than caring tone, this woman proceeded to tell me that she was closing in three minutes and I would not be getting them filled tonight. I was clearly exasperated! I asked if there was another pharmacy that stayed open later, to which she replied that I could try Azle or Denton. She then shoved the prescriptions and card back across to me and turned away. As she clearly indicated, she had 3 more minutes (and several more had she addressed me when I first approached the counter - clearly in her line of sight) and inasmuch, she had plenty of time to fill the prescription. 3 minutes is not "closed". I do not say this as a matter of opinion, rather as a statement of fact! I worked all through high school and college as a pharmacy technician in retail pharmacies. I never once behaved in such a manner or witnessed such rude behavior from any of the pharmacist (or others for that matter) who worked in the stores in which I was employed. A good tech can enter the patient information, insurance, and prescription information in a matter of minutes. Many times we filled over 300 prescriptions in an 8 hour shift with just the pharmacist, myself and one other tech (the same staffing model I observed in this pharmacy). All she needed to do was get a bottle of eye drops and count 20 pills. Many times we had customers in need come to the door just as we were closing, lights off and locking up, and we went back in and filled them. In one location, we were the pharmacy across the street from the very busy county hospital and we closed at midnight. More times than I can count we would have people come in at 3 minutes to midnight (or after). We never turned one of them away. This pharmacist is a disgrace to her profession!! In order to get the prescriptions filled, I had to drive from Decatur to Lake Worth (42 miles and approximately 1 hour). The 24 hour Walgreens, while pleasant, was short-staffed and I did not get the prescriptions and the first dose to my wife until 10:45 pm that evening. She was in complete discomfort and suffering needlessly because of the plump, blonde, female pharmacist working that Sunday evening. If you encounter her, I'd just turn and leave!! To say that I am disgusted with CVS is an understatement! I have had poor customer services experiences from clerks in CVS stores around the nation (as well as other retail establishments), but have brushed each off, not taking to Yelp or any other platform to express my grief, however, this is inexcusable. Not only will I never enter this CVS again, I will do my best to avoid all of their stores nationwide and am telling everyone, on every platform I can find. I have also called the pharmacy manager for this location and expressed my grief (not that I expect it will do any good) and I have blasted it out on social media. An e-mail has been forwarded to CVS corporate with my complaint and I will be informing my insurance company and most likely, the BBB and the State Board of Pharmacy (if they have a complaint mechanism for such). read more

Little customer concern or accuracy in the pharmacy. Took more than 10 days to get a REFILL. Entered the refill over their automated system which told me it would be ready the following day. It wasn't and was told by the store it would be ready later that day. TEN days later I've gotten the REFILL. When I complained about the automatic system I was told I need to call customer support. Rather than the employee in front of me handle my complaint I was told to call an 800 number. read more

Pharmacy service is not friendly. I wouldn't say rude but I definitely feel like I'm a bother to them...And I'm a very friendly person. I don't need to chit chat about the weather but when I have to do business with someone I smile and be pleasant. I just would like for them to smile back and when I say thank you, It would be nice to see a smile and hear "you're welcome." -You know, like my business was appreciated; not a nuisance. read more

Excellent and fast service. I will never stand in line an hour at a super store again. Friendly and helpful staff who fully answer my questions. read more

I am currently active duty military, so I travel alot and have been to quite a few CVS around the country. It's my go to place for vitamins and for my dogs medication. I came to my home town to surprise my mom for her birthday and unfortunately, I caught a bit of a cold. My Mom and I walked into the store, the employees were very friendly, everything was very organized as usual. The problem came when I went into the restroom...this is a small-town, so it's never extremely busy. I have NEVER seen a female bathroom at a pharmacy that disgusting. It looked like it hadnt been fully cleaned since they've been opened. Not sanitary at all...if I wasnt already sick, I would be after going in there. read more

Been trying to reach them by phone off and on for 45 minutes, they never pick up, it's always, they are assisting other customers someone will be with you shortly. And that loud music/noise will drive you crazy!! Answer your phone!! read more

Pharmacist is rude and service is slow. Too bad because I generally like CVS. Great selection of non pharmacy items.

I can't believe that there are not more negative reviews on this place! I have been to cvs twice and both times were a horrible experience. No one greets you or even bothers to speak to you. I stood at the counter waiting for someone at the checkout for 5 minutes and when the guy finally did come he treated me like I was an annoyance rather than a paying customer. I couldn't even call the manager to complain because no one would answer the freaking phone!!!! To top it all off my card was demagnetized when I paid for my things so had to make a special trip to the bank for a new one!! I am so beyond irate and will never step foot into this worthless establishment ever again. I would advise you to do the same. You have been warned!!! read more

The pharmacy customer service is horrible! I have to get prescriptions filled several times a month and it seems like everytime I call or go in I am a bother to the staff. The staff has changed several times since I have been going to pick up my prescriptions but unfortunately the attitude has not. I recently changed to WalMart and I know they get busy but the customer service has been great so far. I will never go to CVS again if I can help it!! read more

Definitely not customer friendly and you constantly need to watch and make sure that they applied your insurance. But if you want to use your insurance you have to use it. read more