Everyone are nice and help as needed. The Pharmacy is great and remind me of my medicines so I…read moreremember to pick them up.

My usual pharmacy did not have my prescription and would need to order it. The CVS app offered a…read moresearch to see if a different CVS had it in stock. It was easy to use the search and had various filtering capabilities. I found this CVS as the nearest location, so I transferred the prescription with a touch of a button. Not long after, i received a notification that my script was being filled. That was fast! A little later I received notice that it was ready, but I didn't have availability to drive out at ththat time. Next day I went out, but it was during rush hour traffic. If you go at this time, make sure to bring your patience. Easy parking in a separate lot off to the side. I walked in and was addressed immediately- great customer service! all went quickly. Staff was efficient and friendly.

Was unable to get my migraine prescription filled at another CVS for several months so switched…read morehere hoping they get higher fill priority. The lady at drive-thru followed up with the pharmacist and Dr to get me what I needed. Turned out there wasn't a shortage but no availability of the prescription requirements as written. Now I have it and am so grateful to her!

They work with you! They tell me ahead of time if script is pricey or not!!!! I love all of the…read morepeople who work there!

Buyer beware! Service is awful. There are real problems occurring here. Although we requested…read morerefills via their number and prescription name our prescriptions were repeatedly wrong. They would not call our doctor for refills but would "without our request" fill prescriptions that had refills and include them in our bag although we specifically stated over the phone 3x I could not take a particular script because it was contraindicated with what I must take. The pharmacist promised to refund $110 rectifying what they did THEN he failed to do so. Additionally their creams clicked out over a month never have the same amount in them or the same consistency. This is the most expensive compounding pharmacy in northwest DFW with the lowest ratings from individual consumers. Go where you are treated honorably and the products are consistent.

My poor kitty was very sick with thyroid problems, but as she got better, she got stronger, and I…read morecould no longer get the pill in her. The vet's office called in a compounded topical medication, but Chewy would take days, and the other area pharmacies that compound said it'd be a couple days as well. When I called here, the very nice pharmacist told me he could get it for me by the end of the day. He actually called early to tell me it was ready, and I could start medicating my sick kitty that same day. Wonderful! The whole place was so nice and caring. I 100% will come back!

I visited CVS to purchase sunscreen and unfortunately had a very disappointing customer service…read moreexperience. During my visit, a group of employees spent nearly 10 minutes openly complaining about working conditions and job stress within earshot of customers. Once they realized customers could hear the conversation, they moved it to a back aisle, leaving the self-checkout area unattended. When I needed assistance because a coupon would not scan properly, I had to search the store for help. The employee who eventually assisted me, Taylor (Shift Supervisor), appeared frustrated at having to step away from the conversation to help a customer. Her interaction came across as rude, dismissive, and unprofessional. While everyone can have stressful days, customers should still be treated with courtesy and respect. What concerned me most was hearing repeated comments about being unable to handle the stress of the position due to her age and workload. Leadership roles in customer service require professionalism, patience, communication, and the ability to remain composed while assisting customers. Based on this interaction, I believe additional customer service training and leadership development would be beneficial before continuing in a supervisory role. I truly hope management focuses on reinforcing professional communication, customer engagement, and consistent service standards. Employees who are overwhelmed or visibly distressed should be supported appropriately to ensure both staff well-being and a positive customer experience.

Could I please give zero stars! If I wrote all the details of how many times I have had issues at…read morethis and other CVS locations it would look like a book. Sadly my insurance company has a contract with this poorly run company. I feel like most of the issues are probably corporate but sometimes it is hard to tell. Most recently, I got an email from CVS saying they could not fill a 3 month prescription of my diabetes meds and they would text when it was received. They knew 90 days out I would be needing it filled. But I was patient. 10 days later with no updates, I stopped by the pharmacy they said they were still out. It was on back order, I asked if I could get the generic (BTW I get the name brand free and must pay for the generic), they said no CVS in our area had that either. They said they would let me know when it came in. Fast forward another week. I drop by the drive through this time to pick up something else. However, I also inquire about my diabetes medicine again. Same story everyone is out of everything, she checked a 30 mile radius. I told her I would take the generic I would take whatever even though I would be out of pocket. She then started doing more checking and wen radio silent for 5-10 min. Line of cars backed up behind me and I feel bad for the ones I am making wait for my issue. asuddenly the tech comes to the widow with the name brand bottle in her hand. They had it ALL ALONG! FFS! I am very thankfull that the tech followed up and actually checked the broken system. Most of the time when I have personal interactions with the pharmacist or pharm techs the interaction seems positive. However, the sheer number of issues I have had over the last 10 years with this and other locations is enormous. If I wasn't tied to them through my insurance I would leave. If CVS was an airline there would be a plane going down somewhere every week.

I had a prescription to pick up today and wanted to get it picked up before work and make it into…read morethe office on time. Things couldn't have run more smoothly. The girl who helped me came right up and said hello and didn't dawdle around. She smiled and thanked me for my business. Easy peasy and I made it to work with a few minutes to spare.

Horrible service, if you can even call it that. Was hung up on by pharmacy staff after being…read moretransferred/on hold 3 times. If you threaten to report them or call the store manager they become suddenly halfway helpful. Pharmacy can't separate discount cards, insurance or communicate/rectify their internal failures with both. Your insurance, prescriber or discount card will always be the reason why your prescription isn't filled when it should be. If you manage to get through to someone with actual skill, they still cannot fill your medication because CVS doesn't allow them to keep the supply on hand (due to the cost of one single dose) and you'll have to wait several days for it to arrive. Don't depend on this chain for lifesaving or life-altering medication. They'll treat you like a number, not a person.

Brand new CVS! They have everything one could want in a Drugstore/Pharmacy! They have self…read morecheckout kioss, attended checkout counter, photo processing, drive thru parmacy, and full shelves!! If they would add gas, lottery tix and hotdogs, I'd almost live here!

I was hobbling. I had to get some medicine. I asked the Manager if a female Associate could help…read moreme. The Manager called Someone over and this Young Woman went above and beyond to help me. Everyone in this particular CVS, including the Pharmacist and Pharmacy Staff, went above sand beyond to help me. I am so grateful! Thank You Everyone for Your Time!

Robbie was great!! I needed a prescription pretty fast. She helped me get it!! Thank you Robbie!…read moreYou were great!

I get an automated call saying I need to pick up my prescription or they will cancel it…read more Immediately drive to this Walgreens to find a sign saying pharmacy is closed. No indication of when it will reopen, but says to visit a nearby Walgreens. Called phone number that called me initially and recording says no one can talk to me since they are on break. You can do better.