This is my go-to Sephora because they carry all the high-end makeup brands I love and wear,…read moreespecially my favorite Gucci lipsticks. The staff is always helpful, and I can usually find exactly what I'm looking for. That said, the store is always crowded. On weekends, it can be overwhelming trying to move around with the amount of people inside, especially when groups of teens are hanging out and testing everything. It's a tight space for the volume of shoppers they get, and it can feel a bit claustrophobic at times. On top of that, the constant mix of fragrances being sprayed can give me a headache, so I've learned to avoid peak hours. I usually stop by mid-day during the week or later in the evening when things calm down a bit. It's Sephora, so the crowds are expected, but this location would really benefit from a little more breathing room. Still, it's my favorite spot for my go-to beauty staples, just not on a Saturday afternoon. The staff always ask if I need help, and most times I don't, but they're always around to assist.

With all the associates standing around, you would think that one person would be able to provide…read moresome type of assistance but I just I don't look the part and was overlooked as other shoppers who didn't need help or request help were approached. I was looking around trying to catch someone's attention as I was looking for something in particular, when Susan approached me asking if she could help. Now Susan had Gucci name tag on so I don't think that she's the typical sales person. However Susan went above and beyond to make sure that I was helped. Even when I was checking out, I wasn't greeted (rather ill take who is next), I wasn't asked if I found everything I was looking for, I wasn't asked if I would like to use my beauty points, and when I was leaving I decided to make sure I let Susan I appreciated her not just seeing me, but taking the time to help me. Even when looking for her, I passed by numerous associates and not one asked could they help. I had to finally ask one if they could help me find Susan to which she pointed "there she is". Also with all the people standing around (even at the front door, three of them are having a photo session) you would think that the store would be cleaner. However I guess they are too busy for that. I won't be returning here. Customer Service gets ZERO stars and I'll gladly go spend my money where I am welcome. 7/13/25 3:19pm

Great customer service! Amazing just as we expect from a store like this in Southlake Texas ! The…read morelady helps us to pick a great gift , this products are top stuff and the customer service makes it even better!

Amazing staff that went above and beyond to help me. They are super knowledgeable and have…read moreproducts you don't find anywhere else. Found some nice things for me and a couple gifts!

They are professional and are excellent at what they do. My hair looks beautiful and healthy a few…read moreweeks after my service. I would definitely recommend them.

Really great experience here! The stylist took the time to listen to exactly what I wanted and did…read morean amazing job with my hair. The atmosphere is friendly and welcoming, and I left feeling super happy with the results.

Love my local Ulta!! Super friendly and helpful-staff…read more They carry a great assortment of high end as well and affordable beauty brands which is great. Having worked for the high end brands in my career you understand the value of good quality brand like E.L.F. for matte blush spending $8 vs. $45 plus, it's a no brainer to spend less on certain beauty items and then more on face creams that you love. I had a great interaction with a sweet girl on Thursday 4/29/26 at 10:50am, did not catch her name but we engaged in a conversation about the blush I bought and how we liked the brand. Ulta you have a great employee here. Anyways I will be back!

I visited this Ulta today and was extremely disappointed by one employee's customer service…read more My sister had gifted me a few items that she purchased during the employee sale, and I came in hoping to do an even exchange. Karen was amazing and genuinely tried to help, but unfortunately the system would not allow the exchange because of how the items were originally purchased. I completely understood that, and I know rules are rules. I was perfectly fine with that outcome. The reason this experience became so disappointing was because one of the lead cashiers, who I believe was named Molly (I apologize if I have the wrong name), was incredibly rude and spoke to me in a condescending manner. The moment it was explained that the items couldn't be exchanged because they were purchased with an employee discount, I was ready to take my items and leave. I understood the policy and wasn't arguing or asking for an exception. Instead, Molly continued explaining the policy over and over in a way that made me feel like I wasn't understanding what had already been explained. I wasn't being difficult--I simply accepted the answer. There was no reason to continue talking down to me or make me feel embarrassed. A few minutes later, I decided to go back into the store because I still wanted the products. Since the exchange wasn't possible, I was just going to purchase the items myself. At that point, Molly explained that I couldn't purchase the items using my sister's employee discount because she wasn't there. That was confusing and honestly frustrating because I had never asked to use my sister's employee discount. I completely understood that the discount was only valid for the employee. I was simply trying to purchase the items at the regular price. That interaction made me feel like she assumed I didn't understand something that had already been explained. I respected the store's policy from the beginning, accepted that the exchange wasn't possible, and was simply trying to purchase the products like any other customer. Instead, I left feeling embarrassed and disrespected. I do want to recognize Karen because she was kind, patient, and genuinely tried to help me. She handled the situation professionally and with empathy. Unfortunately, Molly's attitude completely overshadowed what could have been a positive experience. I understand that every store has policies, and I never expected anyone to break them for me. My issue has never been with the policy--it was with the way I was treated. Customers deserve to be spoken to with respect, even when the answer is no.

Girls were super friendly and asked if I needed help the moment I walked in welcoming and got what…read moreI was looking for!

Chloe was very helpful in helping me find the right products to color my hair. She was very…read moreknowledgeable about the brands and helped me find exactly what I needed.

Always friendly & helpful with finding what I am looking for. Have been shopping here for years..read more

Pretty sure people who shop here is for pure necessity because it's the only one in the area,…read morebecause the lady at the register,front desk/ helper, whatever you want to call it is NOT welcoming at all, it's confusing how she can be the sweetest and meanest at the same time with a hint of sarcasm.. is she the owner? Can someone remind her she's customer service. Thanks.

I had entered into Sally's with a list from their website so my experience didn't take as long as…read moreit normally does HA! I normally have no clue what the bottles/packaging looks like so I'm moseying around the aisles wasting time. The website is a great tool to browse beforehand. I found what I needed quickly with the exception of one product, to which the associate helped me find. I also had a question about the detangler I wanted for my kiddo and she answered it knowledgeable. She even gave me some pro tips on the hair color I chose. Thanks for your help, so glad to find everything in stock! I really didn't want to wait for shipping.

Great place to buy DIY beauty products. Waxing, Manicures, Hair Color...I can always count on Sally…read moreBeauty to have what I need when it comes to at home grooming stuff. The staff for the most part are helpful, but could be a little more engaging. I like the fact that you can pull right up to the store go in and your out really quick. They also have frequent buyers club that is worth he money as it offers cheaper prices and discounts on products.

The store was clean and I was able to find what I was looking for, hence two stars. There were…read morethree associates in the store, all looking at their phones, and no offer to help. Apparently if you aren't wearing the right thing, you are not worth their time. at least there was a tester, so I can order online.

The products in here are are so great, its just unfortunate that the customer service is…read morepretentious and rude. I would recommend buying the product online so the companies get money directly. This store is not worth spending your hard earned money at. They are not welcoming or willing to be helpful. Very disappointed in my experience here.

They have everything I need for hair and nail care and the young people working here are very nice…read more Located next to target.

Since I work In this are, I thought that I would see if they had the oil and black dip that I…read morecouldn't find at my local store. When I showed the lady that worked there a picture of what I needed, she laughed at me and told me that they don't sell the oil there anymore and pointed to another section. And saids you may find something over there. Then walks off to ask the next set of people that come in. Do not laugh at your customers. It was rude. I left without buying anything and will not be back.

Was unable to get my migraine prescription filled at another CVS for several months so switched…read morehere hoping they get higher fill priority. The lady at drive-thru followed up with the pharmacist and Dr to get me what I needed. Turned out there wasn't a shortage but no availability of the prescription requirements as written. Now I have it and am so grateful to her!

They work with you! They tell me ahead of time if script is pricey or not!!!! I love all of the…read morepeople who work there!