First let me say the store part is fine and well run. This is strictly about the pharmacy. Where to…read morebegin. Well let's start with HIPPA violations. I called because I had an order in limbo AGAIN. This literally happens every month. The gentleman who picked up went over my prescriptions by name and all without verifying who I was. When I asked a question that required him to go into the system he finally verified me. I'm guessing that's because the system won't let them in without answers to the verification questions. The thing is, I didn't need to know anything about my prescriptions other than where they were. He didn't listen to what I initially asked which led to the HIPPA issues. When he finally listened we were able to find the delivery order was just like I said it was but nobody in the pharmacy had processed it. Again this happens every single month. I only go to Walgreens because my benefit plan switched from Kroger to Walgreens. It has been an absolute disaster. The people I've encountered in the pharmacy have been rude in some cases, liars in some cases and inept in all cases. They need to clean house and start over. I'm going to switch to a different location that's out of my way to see if it's this location or a systemic issue within Walgreens. And the App is absolute trash. Worst app in their industry by far.

Really need to have more pharmacists. Waited 35 minutes past my appointment time for vaccine…read more Pharmacy was very busy only 1 pharmacist on. From what I heard they were at least 45 minutes behind filling medications too. Pharmacy staff were fine for being under a lot of pressure.

Grabbed some cough medicine while in town on vaca. I am definitely a fan of the sales that CVS has…read more The medicine we got was buy one, get one 1/2 off. While there, we also grabbed a 24-pack of water for $2.99. Store seemed clean, fairly well stocked. Employees were friendly. Was in and out relatively quick.

I decided to try CVS one more time much to my disappointment. Customer Service either don't speak…read moreEnglish or understand it so there can be no communication between patron and customer. The person in the photo department was incredibly rude and actually asked me what my problem was. The CVS on Irving Blvd targets a particular ethnicity and are biased. I will not return.

This is an amazing pharmacy! They are compounding our medicine the right way, no short cuts, the…read morebest quality control ever! Met with Jim, he shows me all the new services that will be available in their new address. Beautiful new facility thinking of how to make us healthier and teach the new generation how to do quality products and services! Bravo Jim and team for all you do for your clients and our community!

Update: Received a call from the pharmacy manager and he was very quick to address this issue and…read morestated he was taking steps to make sure it's not a reoccurring problem. Had prescription delivered to my home and the inside of the package where my prescription is, reeks of cigarette smoke. I'm very sensitive to this smell and causes me strong allergies.

This place is terrible. There understaff . There always busy. Instead of hiring more people. They…read moremake it difficult just to talk to someone over the phone. It run down.

I honestly don't know how this location is still open. It's run down, service is non existent and…read morenot well stocked at all. It's very chaotic and I stopped going to this location

This not first time once again I was told by staff to come back after an hour to pickup my medicine…read morebut I went after 2:30 yes two hours and thirty minutes!!! Guess what ???? The staff she said it's not ready come back after 45 minutes !!!! I told her I have so many things to do ... Why your coworker told me to come after an hour but I gave extra 1:30 minutes she didn't say sorry she said we are busy come back I will give it to you promise !!! Please I can't switch to CVS I just recently switched from CVS to Walgreen but they all same like my electric provider !!!???? It is what it is .... !!! ???

Pharmacist, Shrard (not sure of spelling), is rude, condescending, talks over people, and if on the…read morephone, will hang up on you. He doesn't listen, offers no suggestions to help a person, and will not call a doctor to verify or help with a situation. The other pharmacists are fine but this person needs training in several areas. The worst case scenario is he should be let go. I am not the only one with this complaint. Other patients, doctors, nurses have heard of him and have had issues. We changed pharmacies because of this. One bad apple has ruined Walgreens for us. We will not go back to this one specifically.

I forgot my insulin pen at home while visiting Grapevine for the weekend. The pharmacist kindly…read morehelped me fill an emergency prescription over the phone. Before I could get agitated about forgetting my meds, she took care of my situation. Thanks!

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

Found what I needed quickly and at a good sale price. My only problem is the coupon machine was…read moredown and I couldn't get my CVS coupons. Fortunately, after I checked out, I did receive a few CVS coupons

One of the worst customer service by the techs today. The goodrx coupon was cheaper than the…read moreso-called CVS discount but i was charged the $36 higher price.

Brand new CVS! They have everything one could want in a Drugstore/Pharmacy! They have self…read morecheckout kioss, attended checkout counter, photo processing, drive thru parmacy, and full shelves!! If they would add gas, lottery tix and hotdogs, I'd almost live here!

I was hobbling. I had to get some medicine. I asked the Manager if a female Associate could help…read moreme. The Manager called Someone over and this Young Woman went above and beyond to help me. Everyone in this particular CVS, including the Pharmacist and Pharmacy Staff, went above sand beyond to help me. I am so grateful! Thank You Everyone for Your Time!

Overall a good experience here with Walgreens today!…read more Came here to buy a birthday card and gift card and a Tide To Go Stain Remover and they had all three and they were easy to find! I was greeted and welcomed by Hannah when I walked in and then my cashier was Grace who was very nice and professional. It was an easy come in, find what I needed and get out, so I was appreciative of that!

All I could say is that I've never met a manager with so much professionalism, customer service…read moreskills, patience and kindness as Pam. When I say she goes above and beyond, I mean she reaches for the moon! My mother-in-law had a question about the price of a product she had purchased and she tried to find the answers to her concerns. She also kept asking customers if they needed help. I'll definitely be back to this Walgreens.

The pharmacists and technicians are consistently great to work with and helpful when I have…read morequestions. They stay on top of refills and contacting doctors when needed. Monica and Selena in particular have worked this location for many years and make customers feel cared for and at ease. What a blessing to have them as part of my care team!

Selena and Monica are the nicest and kind pharmacists. They are always busy yet eager to help and…read more 2 patient souis. Thank you!:)