Screw Yelpers for giving such negative reviews to CVS.These yelpers actually think their negative reviews are going to dissuade people from shopping at CVS. I am sorry your singular negative experience has compelled you to slander one of the holy triumvirate (Chipotle and Panera) of Gaithersburg Town Square This CVS is always busy. Being busy is no reason to downgrade a place. In fact, it reflects the popularity of the business. My CVS experience was stocked. I walked in. I got what I needed. I purchased it. I left... a typical experience of customers. No problems = 5 stars. read more

I have called Customer Service multiple times FOR YEARS regarding the employees out of uniform wearing casual street clothes and NO name badges - the problem is never corrected because CVS Corp does not care about their customers and THEY HAVE LOST ME AS A PAYING CUSTOMER FOREVER - goodbye cvs you failed me read more

The store is dirty and poorly organized, crowded and poorly maintained. Staff is rude and lazy - or possibly not lazy, possibly just so severely understaffed that they don't have time to do anything even resembling customer service. This is the most convenient pharmacy for us, but I routinely go to one further away simply because this one just sucks so badly. read more

I placed an order online and received notification from my credit card company that the charge went through and got a notification from CVS that the order was ready for pick-up. I then went to the store and they said even though it was ready I couldn't pick it up as they have to scan the bag and their system was down. They told me i could use the app to cancel order, as I needed the item and went to purchase elsewhere, but there's not an option to do that. Only a phone number to call that takes you through a number of different automated messages that don't respond to input, and then a series of representatives , the latest who is unpleasant and has put me on a long hold (twice so far) as they try to unsucessfully reach the store. It shouldn't be this difficult CVS! Please get it together (you've been going downhill for a while now unfortunately). read more

Plenty of available parking here. No actual cashiers. Just two employees at self checkout. The machines were barely working. What kind of place is this?! Still had to get an employee to assist. It's fairly clean, but I definitely don't see myself going back. It's in a nice area but sorry! read more

Recently tried to order on-line for my son to pick up in a different city. CVS made the on-line ordering process a little complex, but not overly difficult. Biggest problem was the search field didn't search for the item requested, just brought up dozens of miscellaneous products. My requested item was midway through the second page...the only one with the exact search name I entered. I tried to give feedback, but the printed link did not work. Finally, after all that the purchase was submitted and soon after was cancelled. A second attempt resulted in the same cancellation. CVS explanation? "It didn't look exactly right to us." And some folks still wonder why CVS is in serious financial condition and closing stores. read more

Why these people that works at the back of the Pharmacy. (consultation area, where one picks up the medicine) why they behave so rude? like we're goin to ask for free medicines or stuff. or like if we're going to ask them to get some money from them. I don't know, there should be a manager in control of that. And if there is one, that person is failing at that. read more

The absolute worst pharmacy in the area. I urge everyone to stay away from here. They keep screwing up prescriptions, missing where they stocked them, and almost never answering the phone. Absolutely ridiculous. read more

I have been a customer of this particular CVS location and have to confront one snafu after another. PRICING errors ($282!! My price was 35, but they are evidently NOT into the details. It's impossible to navigate the webpage - worse trying to contact them by phone - CURT and ABRUPT when you finally get someone on the phone. NOT INTO PROBLEM SOLVING, and quick to get off the call. They almost just hang up - no courtesy - no smiles. read more

The pharmacist Ngoc Tran is extremely rude and unprofessional. She questioned the integrity of my prescriptions because I have a physician who is out of state in my hometown. Her tone and delivery the entire conversation was condescending to say the least. She rudely and very inappropriately said well one of these was from 2 weeks ago, We'll have to put it in again. I responded "thank you". She hung up on me. I called her back to let her know her behavior was rude, unprofessional, and inappropriate. She tried to defect accountability and finger point saying I had an attitude with her. No Ms. Ngoc, I answered your questions matter of factly. You handled yourself very poorly and very unprofessionally. I finally told her to stop the gaslighting, there is no excuse for her behavior at all. I then go to the pharmacy. Oddly, when the cashier was helping me, she told the cashier to bring her my medications. Ms. Tran, hiding behind a mask, then proceeded to open both of the bottles and look at them while she was dealing with another customer. What exactly were you looking for and why would you do that? Don't go here for prescriptions. Other pharmacies I've been to are respectful. read more

I am in shock that this CVS has a poor rating. I am VERY particular about my meds and other purchases. Honestly, I'm a pain. But THIS CVS is the best store I have ever dealt with online or in person. The pharmacy has been so patient with me as I just retired and my insurance was not quiet right. The cashiers (pharmacy techs) take two and three customers at a time using all three of their registers. The manager just gave me a picture plus my money back that I thought was just so so. The other staff members walk me to the item I am asking about and then ask me if there is anything else they can help me with. ALL staff have smiles and they are always busy has h***. I had no intention of leaving a review until I just went to order a picture again and I saw their rating. You need to make this your place for pharmacy business. Tom read more

Poor customer service. My father; who has been sick; called to check to see if his medications were ready and he was told they were ready and the person hung up on him. So glad I do not use CVS for my prescription services. You would think that the pharmacy staff would have the decency to be nice to people, sick or otherwise! so sad!! read more

Store is always closed although it states that it is 24/7. No staff present or proper signs as to why they are closed or if they will reopen . Store closes between 10-30 to 11pm now read more

Pharmacy run by people who think they have the authority to overrule doctors and Hospitals. We have been running around trying to get my father home from a rehab center for a broken hip. No big deal, just lots of little things to think about to make a place safe and useful. In the midst of the errands someone sends prescriptions over to CVS and I am assigned to go pick them up. One of them is for 6 Warfarin pills. It was basically the rehab place sending a small supply in case we had lost rack of his exiting pills over the past few weeks. Get to the CVS and it is not ready, not only that but the gatekeeper tells they won't fill it. I ask if there is a question about the Dr.'s approval? No, it is that in their records she feels he has a sufficient supply and does not need these. WTF, a clerk at a pharmacy counter suddenly with zero information and context has more authority than a rehab center and Dr.s on a patients medical needs? He normally pays $3.17 for 90 of these little pills. She wound up saying if I paid full retail, I could get the 6 pills. $12 later I left with the pills. Since when did the flipping clerk at the register get the power and authority to deny patients their prescriptions? Run from this place, sadly it serves a lot of old people at Asbury. read more

I always manage to forget something when I am on a trip - so finding a decent drug store is always - Ding, Ding, Ding! BONUS SITUATION! I stopped in this evening for a few essentials, plus picked up dessert - a diet Dr. Pepper, and several bottles of water. The place was pretty busy for a Sunday evening, if somewhat cluttered looking. read more

CVS Pharmacy - Drugstores Near Me - Gaithersburg, Maryland

SO RUDE. I was told it would be 15min to fill my script. 10 MINUTES LATER she says my FULL NAME over the INTERCOM to go back to the pharmacy. There was an issue with my insurance but I had already called WEEKS prior and the CVS on upper rock worked it out and I've had scripts filled since then. Incredibly lazy and rude ppl here. I normally don't go there for this reason but Upper Rock was closed. I used to work in the pharmacy at CVS and it was very frustrating when she talked over me constantly as if I didn't understand anything. CVS has finally started to allow consistent break times between 1:30-2:00p, but this lady clearly needs more help. read more

I will NEVER go to this location again. What bunch of incompetent boobs. I went on a Monday to the Minute Clinic here, which transmitted 2 scrips and handed me a 3rd signed one I'd have to give at intake. The lady said 15-20 minutes, and they weren't crazy busy. I'm sick as a dog and coughing up a lung, but busy myself w email, Facebook, etc. Feels like it's taking a while...what, an HOUR? I get in line to ask. The one person in front of me, it takes at least 5 minutes to check out a few items. Routine, no price checks, and just picking up a scrip they dropped off yesterday. Problem w their scrip. Five more minutes later its finally my turn. The lady is apologetic and nice, and digs around for my scrips. Nothing. Asks one of the 3 pharmacists, and the mad scramble to START filling them begins. She returns and rings them up. As I leave, I double check, and find one missing. Scrambles again...nothing...asks for the copies from Minute Clinic. She says I needed to hand the signed one in...say I did...asks why it was handed back to me...umm, how would I know? Scrambles to fill that one, for robitussin w codeine. Rings me up...says oh you used to live in Chicago...umm, no...shows me the bag w my info. Nope, not my info...name was close, address is halfway across the country. So these clowns are filling narcotics scrips incorrectly too?? I finally left 1 hr, 25 mins after leaving the intake desk. Never. Again. 1 star...because zero isn't an option. read more

We moved to Gaithersburg in December 2022. This CVS was walking distance from our condo so we thought we'd try it. The pharmacy workers there are very rude and we did not go back there after two tries. We found another pharmacy nearby and it is a very nice and organized place to do business. read more

The store has become a joke and a rip off! It seems like they have doubled their prices on basically everything. I just wanted to buy vitamins which are nine dollars at giant grocery store and at CVS they are $28.49! Same exact bottle same size. I seethis in many of their products. Do not shop at this rip off establishment. Plus they have no customer service and many of the stores are filthy dirty and disorganized. They will not see a dollar Of my money at any time read more

Highly recommend finding another pharmacy for your needs. Very disorganized and terrible communication.

This cvs is horrible. First, I'd like to start off by saying this is the SECOND time this exact issue has happened to me. The first time I was told time and time again to go back to the store the next day to get my order, and it was never ready nor did the employees try to help me with this issue. Just "come back tomorrow." My second complaint is that the CVS photo customer service phone line was basically unreachable, and I had to be transferred time and time again to different customer service representatives for AN HOUR, only to end up with someone being rude enough to me that I gave up. So, I am sending this email for my second recurrence of this problem. I ordered my mounted photo panel for pickup on Sept 24 to CVS #01490, 546 N FREDERICK AVE, GAITHERSBURG, MD20877. I received the email notifying me my order was ready on the SAME day, Sept 24. I went to pick it up today, Sept 26, at 12:30 pm. I would like to reiterate that this is the SECOND time I have come to pick up photos that I've been notified are ready and they are not anywhere to be found in the store. When I ask about them, I am told by the workers that the "system doesn't work" with no offer to help, refund me or print the photo panel for me again. I also received no explanation why I received a ready notification in the first place. All I got was a shrug and not even so much as an apology for my missing photo panel, just as I did the first time. This was supposed to be a birthday gift and now, once again, I do not have the gift for my sister. And, I cannot even call the CVS help line because as I said before, no one is willing to help or compensate me whatsoever, but instead transfer me from person to person. read more

This CVS is definitely old. Not the best and the lines are always line. I feel like every time I come in here there are some weird old drunk men ranting and raving about something. I don't know where they come from. This CVS is open 24 hours a day but not sure I'd want to be here late in the wee hours. This pharmacy is a LITTLE faster than the Montgomery Village one but not by much. Still pretty terrible. Unfortunately, I usually have to choose between the two for medicine refills. This one does not have a drive through though. read more

Took my son to CVS clinic for a sports Physical. Easy online appointment scheduling and appointment was available on the same day. Upon arrival I checked in at kiosk and waited a few additional minutes for practitioner. There is a screen on wall that shows what place you're in line and how long til your they are ready to see you. Practitioner was very attentive, answered all our questions and eagerly completed all forms I brought on for the visit. She was very funny but thorough in her examination. Will definitely recommend these services. read more

If I could zero stars I would.. The pharmacist, her last name is Tran, first name NGOC, was extremely rude. The wait times compared to any other pharmacy are outrageous. They only have one cashier working with 10 plus customers waiting in line. And this is my third time coming back thinking lines would be shorter, my mistake. I finally got my prescription, then realized they charged me an extra $32.00... then when I went to get my money back, they had me wait in the line, another 40 mins, just to get my refund back that was their fault in the first place. Sincerely, Annoyed read more

I wish I could write a review with zero stars. The staff is unprofessional, unhelpful and creates health problems by denying prescriptions. The corporation is also monopolistic and has gobbled up local family pharmacies that provided much better service. Honestly the state of Maryland should conduct an investigation into abuse by this company. read more

This is the worst CVS pharmacy I think I've ever been to and yet I keep coming back because it's the pharmacy that serves my location. It's seems like the don't care because it's in a lower income area, and that's pretty unfair. The store, especially pharmacy area, is dirty. Trash on the floor constantly, dust everywhere. The pharmacy staff is generally incompetent. Nearly every time I fill a script they run it without insurance and then make me wait while they redo it. I've been at the pharmacy when they do it to other people. My only guess for why they do this is that they are trying to have prescriptions done by the promised time so they fill them without processing insurance so that the patient gets an alert that it is done in time. The pharmacist is a disaster. On various occasions I have heard her loudly yelling to patients from behind the counter about their medications (last time she talked about a poor woman's Valtrex). This month, after they again messed up my RX and I had to wait in my car while they fixed it, I came back into the pharmacy to hear that the pharmacist HAD A PATIENT ON SPEAKER PHONE. When she got off the call, she said to the cashier, "That was First Name Last Name calling about his pain medicine again," and then she complained about the guy. Absolutely no regard for patient privacy or HIPPA. read more

This pharmacy is slow AF. They always seem to lose my prescriptions and you have to wait an eternity for to pick up an order, even when it's been called I'm ahead of time. Pharmacist literally hadn't moved from his one spot since I got here 45 mins ago. read more

The pharmacy is incompetent. If I could give zero stars I would. The only reason I went here was because it was close to my house, but never again. read more

Run by a bunch of yahoos. If you're not going to work, don't have a job! Placed online order for photos for a funeral. They were supposed to be ready in an hour. Took two days and still weren't ready for pickup even after I received an email saying the order was processed. We had to sort through a stack of prints ourselves. I have never encountered such a lazy and incompetent crew of staff anywhere. A true disappointment in humanity. read more

CVS Germantown, Middletown Rd and 355 has gone from sugar to sh...t. It was once professional and handled customers RX efficiently. Now it takes several days to get an RX filled. Sooner or later this inefficiency will result in death and a big lawsuit. I'm looking for a pharmacy other than CVS for greater efficiency. They're blaming bad service on being short staffed. I think it's due to poor management. read more

This review is for the pharmacy- The lines are always extremely long and it doesn't appear to be very clean. They continuously are slow and seem frustrated with helping customers so I don't always get the information needed. Also for some reason, every once in awhile they fill a an old prescription that I no longer take. I only come here for insurance reasons but the hassle is very overwhelming. I can tell that the turnaround rate is quick because I rarely often have the same technician helping me. read more

Out of all of the CVS stores in the immediate Rockville/Gaithersburg area, this one is ALWAYS out of stock on EVERYTHING. Sale items, non-sale items, long pharmacy lines, etc... Amazing how the locations on Rockville Pike (both Pike Plaza and across from Congressional) both have pleasant employees and ALWAYS have what you need? One time, the cashier rung something up wrong and my wife was trying to get it corrected and the manager on duty made up some lame excuse why it couldn't be done. Fine, she asked for a refund..... HUFF PUFF, the lousy attitude from that manager because she had to actually do some work and do a refund? read more

The CVS on Montgomery Village is the most ratchet pharmacy imaginable The carpet is filthy, with trash on the floors The Pharmacy staff are overworked crowded stressed looking a bit short tempered and abrupt. I wonder how many medication errors are made in that environment? I went there on Wed evening to pick up my medicine. The line to pick up medication was 20 people deep . Of course when I got to the counter it wasn't there and they asked me to go to the drop off counter that was about eight people deep. Can you imagine ? After having me stand in one line for over 20 minutes then asking me to stand in another line as if I were at the MVA? This place would shame a third world pharmacy. My oppressive insurance company is in bed with Caremark forcing me to get my medication from CVS. I left called my doctor and asked him to call my medication into the Giant . I drove over there picked up my medication in about 30 min and went home That is service read more

If I could give zero stars I would. The workers time and time again prove themselves incompetent, especially when it comes to photo order/pickup. Countless times I have come to pick up photos that I've been notified are ready and they are not anywhere to be found in the store. Then I am told the "system doesn't work" with no offer to help, refund me or print the photo for me again. And no explanation why I received a ready notification. The employees here have also managed to mess up my rewards and points when I try to redeem them. I have lost so much time trying to get the incompetent people here to help me but I am so over this CVS. read more

The staff in the pharmacy are not helpful. There was this Indian guy wearing a white coat by the Consultation counter who totally ignored me when I asked for a quick question as to where to check in for the vaccination. Unbelievable!!! read more

This CVS is the worst. I go here on a regular for prescription and it's always an issue. From my auto fill not being ready to them calling me saying a prescription is ready, I say I will be in two days and arrive in two days but it is not there before the time they typically place the prescription back. I have not had nice pharmacy staff, they even got an attitude with me on the phone one day for a prescription that was not ready for auto fill when I came in and called back before driving to wait in the long line. The front register staff has been friendly. But you have a long line there too, they just need to work faster. read more

This is possibly the worst pharmacy in the world. NO KIDDING. Everyone that work there looks like they hate their lives, which says something about the work culture there. I've experience management and pharmacists arguing in front of me, while I'm getting my prescription. Can you believe that? They say my meds are refilled and when I go, it hasn't. They can't find my meds EVERYTIME I go. How many times does this have to happen for them to realize to "check in the fridge." I wish I can switch but it's the only 24 hour pharmacy close to me. Don't say I didn't give you guys a heads up... read more

I used this pharmacy for several years and had so many issues. Prescriptions filled incorrectly, being told my prescription was ready when it wasn't, incredibly long waits in line, and misinformation from staff. I dealt with local and regional managers who frequently wouldn't even follow up. One had to go in at 10pm and manually back out a prescription that the pharmacy submitted a claim for but never filled!! These managers would always admit there was an issue but could never seem to fix it. So, after all that, I finally took my business to the local Rite Aid and have had a much better experience. Despite the lure of being 24 hours, this place just isn't worth the hassle. read more

It's a CVS! It's open all the time...it's pretty well stocked, and a quite large CVS. It's not the cleanest one I've been in, and they've had a leaky ceiling when I've been in there..but..it serves a purpose. I also had official photos taken (for a visa) and they were accepted. Sometimes you'll pay $10 (or $12, I guess), and the photo will be rejected, but the person taking mine was competent enough. No problems here, but I'm not gonna run back until I need to. read more

This review is for the Minute Clinic. At 1:30 pm on a Saturday, you would expect not just one doctor available, given the volume of patients waitin' and ailin'. I gave up and went to a different facility. read more