Just some medical supply has been extremely helpful when I've needed them. They're also very nice…read morepeople. I only wish they were open on the weekends, but I realize they have their limitations.

We drove from Bethesda up to Gaithersburg on the suggestion of our home PT provider. I came in with…read moremy elderly mother and the salesperson was extremely patient, pleasant and helpful. We were able to get the appropriate mobility device and she handled all the Medicare and insurance paperwork. We will definitely come back as the need arises.

I knew I was going in for oral surgery the next day, so I stopped in for ice packs that can be…read moreapplied to your face. They were really helpful and the person who worked there came around the counter to help me locate them. He also gave me his opinion on which one to use. Prices are reasonable and they have all manner of health supplies. They are also stocked with ice cream and snacks in the rear of the store. I am really happy I found them and I am sure to return for more medical products. The ice packs worked perfectly. Thank you Rockville Medical Supplies.

I just got a new can from Rockville medical supplies. They're great. I highly recommend them.read more

I was transitioning a parent to Maryland from another state. I needed immediate help and Tim was…read moregreat helping me get the things I needed for my parent. He help make the overwhelming move a lot easier Thank you very much for all of your help! P.Price

I bought an EZ FOLD AND GO Black Walnut Walker from LAWSON MEDICAL at 431 North Frederick Avenue…read moreGaithersburg 20877 on 09/28/2019 for $179.95. I also bought a Quad Cane Peeble Green for $54.95. I came home and found out that Walmart, Amazon and FSA store sell the same product for $129.00. Bed Bath and Beyond for $149.00 and you will get a coupon for one-time purchase (20 % off). YOU WILL PAY $120.00 and free shipping. I called the store on 09/30/2019 morning and spoke with the manager. I mentioned that your prices are way too high and I would like to return the product. The product has not been used and is in its original condition. The store Managers response was that their refund policy is to give a store credit only and I had signed a document before making the purchase that I agree to the refund policy. Upon telling the store manager that I will review the business and let potential customers know about your pricing and return policy, the store manager stated that, should I do that it will be a misinformation to their potential customers. Customer reading the review are free to validate the pricing of the product at the businesses I mentioned earlier IN MY REVIEW. Please be advised that the document that the store manager will ask you to sign before you make the purchase is to agree to the return policy of exchange and store credit only. HAVING A CUSTOMER SIGN A DOCUMENT TO AGREE TO A REFUND POLICY OF EXCHANGE AND STORE CREDIT ONLY, PRIOR TO MAKING A PURCHASE IS A BAD BUSINESS PRACTICE. CUSTOMERS REVIEW RETURN POLICIES. Refund policies encourage customers to commit to a purchase AND SHOULD COVER FOR greatest customer satisfaction. If you stand by your product and pride yourself on a stellar customer service experience you must have a policy where a customer should be able to get a refund on a product for any reason, should the product be UNUSED and in its ORIGINAL CONDITION. If a customer is not satisfied with their original purchase for any reason, handling the return professionally will ensure continued customer patronage and loyalty. HAVING A POLICY OF EXCHANGES AND STORE CREDIT ONLY ENSURES THAT CUSTOMERS MAKE SUBSEQUENT PURCHASE FROM LAWSON MEDICAL ONLY. PLEASE GIVE A SERIOUS THOUGHT TO YOUR RETURN POLICY. PLEASE PUT YOURSELF IN YOUR CUSTOMER'S SHOE. PLEASE HELP UNDERSTAND WHY A POLICY OF EXCHANGES AND STORE CREDIT ONLY AND WHY NOT A FULL REFUND IF THE PRODUCT IS UNUSED AND IN ITS ORIGINAL CONDITION.

I had a very concerning experience with the delivery driver who initially came to set up my bed. He…read morearrived smelling strongly of marijuana, to the point that it filled my entire home. His clothing was also unprofessional. I informed him that I am highly allergic to marijuana exposure (throat tightening, facial and eye burning), and he confirmed he had smoked before entering my home. Because of this, I asked him to leave for health and safety reasons. He did apologize. I want to be clear that the company itself handled my complaint extremely well. They were apologetic, took the situation seriously, credited my delivery, and promptly sent a second technician who was clean, professional, and respectful. This review reflects a poor hiring or screening decision--not the company's response, which was excellent. I appreciate how quickly they corrected the situation. Furthermore, the hospital bed served its purposes and was delivered within 2 days of ordering.

I cannot express enough gratitude for the outstanding service we received from Medical House,…read moreAndrew, and Darrius. My partner and I frequently visit the northern Virginia Falls Church area about once or twice a month. During our recent stay, his motorized scooter stopped working, and we found ourselves in a tough situation. Being far from home, it was imperative for him to maintain mobility, especially since we needed to have the scooter serviced. Unfortunately, it was impossible to have it serviced after 6 PM because the necessary part wasn't readily available and had to be ordered. When I called Medical House, Darrius answered and went above and beyond to assist us. He remained on the phone after closing hours to explain everything clearly regarding the rental of a motorized wheelchair scooter. Thanks to his help, we were able to work it out and pick up the motorized wheelchair we rented for a month at a very reasonable price. What truly sets Medical House apart is the genuine care they demonstrate. There was absolutely no pressure to make a purchase; it felt clear that they are dedicated to helping people rather than just making a sale. As a small business, their commitment to customer service is commendable, and I'm thrilled to support them. My partner is a disabled veteran, and it means a lot to find a business that truly understands and caters to our needs. Thank you once again, Andrew and Darrius! I sincerely hope Medical House continues to thrive for many years to come.

I receive my CPAP equipment from Roberts every 3 months for years and never have a problemread more

More like zero stars. No customer service. Was given the wrong part for my cpap mask. Impossible to…read morereach a live person. Whole experience left me in tears last time I tried calling. Do yourself a favor and look for a company that hires operators and receptionists.

This place is the Mecca of medical supplies, and if you are unfortunate enough to face an upcoming…read moresurgery or debilitating physical condition, the Medical Supply Super Store will help you develop a solid game plan. Because let's face it, when you're ill, cool tools and gadgets make everything better. They've got everything you could ever need or want . From walkers to hospital beds, you are bound to find that one item that will make your life that much easier. Of course, everyone has their favorite, but for myself, I'm torn between the extended grabber and the elevated toilet seat. The reason for why the grabber is a post surgery healthcare favorite goes without saying--who does want snag pesky out of reach items--but the elevated toilet seat is a gem beyond price. For jus $39.95 you can turn the average toilet into a royal throne of comfort and distinction. So this Medical Supply Super Store item took a miserable, Grinch bathroom experience and turned it into a comfortable Winnie the Pooh win! That's right right, Piglet, tell Christopher Robbin that we've got this. So when you're looking for top notch medical supplies, The Medical Supply Store is great place to start your journey to recovery.

Staff was nice. Store was stocked and payment was easy. Got several things that I tried at first to…read morego to Walgreens and CVS. Will go back.

I have never here and they did not have what I needed. Always provides helpful advice…read more When my father needed something that was essential for his care. They stayed open after their regular business hours for me to get what was needed. With that gesture, they won me over totally. I don't look anywhere else!

on November 11th 2022 me and my husband went looking for inogen G5 with double battery. Our lucky…read moreday they had one for us. The service was so good . Young girl that waiting on us on Saturday was so very well knowledgeable and patient. As I looked around I can tell they was well stocked with supplies for medical.I'm sure we will be back. Thanks for good service. Diane Richards

My son broke a piece of his nebulizer on a Sunday morning, and I am so grateful JK Medical Supplies…read moreis open on Sundays. The proprietor had the equipment we needed and was very nice to talk to. Thank you!

The gentleman who helped us was patient and kind and explained everything. The prices were fair…read moreand they had a "showroom" that held many options to be able to check out possibilities. His belief is simple: we don't work with healthy people, we work with the sick and hurt and older people and we need to accommodate them. Opened 7 days a week and easy to get to. Purchased a transport wheelchair that had to be light enough for my mother to be able to put it in the car. Absolutely got it right!

Amy and Jess helped me find everything I need for upcoming joint replacement surgery. They…read morepatiently answered many questions and gave me a lot of useful information. They have great product knowledge and showed me how I can adapt equipment to work for me. They also adjusted the walker and cane for my height. They informed and guided me without any hard-sell. Excellent service

My mom turns 72 on Monday. I stopped here thinking I could get her something useful rather than the…read moresame ol boring clothes, food and gift cards. It was good I stopped in. I found a great back pillow that includes a hot/cold pack you can slip into the pocket of the pillow. Perfect! I gave it to her today. She loved it. Next gift will be the bedside rail to assist in getting up from the lying position while also assisting her in standing until she's stable enough to take a step. These things are needed as you age and I was glad to come in from curiosty and find these useful items. They also have walkers,wheelchairs, medical braces for feet,elbows,knees and hands. Rising chairs and so many other things in this little store.

I have called Customer Service multiple times FOR YEARS regarding the employees out of uniform…read morewearing casual street clothes and NO name badges - the problem is never corrected because CVS Corp does not care about their customers and THEY HAVE LOST ME AS A PAYING CUSTOMER FOREVER - goodbye cvs you failed me

The store is dirty and poorly organized, crowded and poorly maintained. Staff is rude and lazy - or…read morepossibly not lazy, possibly just so severely understaffed that they don't have time to do anything even resembling customer service. This is the most convenient pharmacy for us, but I routinely go to one further away simply because this one just sucks so badly.