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    Simple Comforts

    3.8 (5 reviews)
    Closed 9:30 am - 6:00 pm
    Updated 2 weeks ago

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    Lincare

    Lincare

    (2 reviews)

    I am sad I have to vent here but I have a sliver of hope that others will take this review…read moreseriously and will run from Lincare , I have been in customer service position for 14 years, different employers, small and large businesses. I have trained numerous C.S. personell, So must note the employee are OK trying to provide service to customers , yet not having a defenetive phone que system plus exteremely lengthy hold time , 45mins, to 82 mins. was my experiences, gets customers on the edge. Then they pass you on to another facility ( remote location) you then start from scratch. This has been going on for two month. I got my prescription early Nov. they got my insurance approval Mid Nov. They recieved the machine, early December , they noted we will call you in 48 hours to schedule fitting and pick up for the CPAP. today is Dec 20 th . I am on hold. Supervisor ( Kelly) tells me this is their normal practice and I should be happy that I have a machine,( I don't though) they have been paid god knows how much and I am on hold. I hope this helps you and all the best !

    Approximately one year ago, I needed to get a CPAP machine based on the results of a sleep study…read morethat I had conducted. I received 2 referrals to companies so that I could get fitted for a mask and paired up with the right machine. One of the companies was located in Alexandria and the other was Lincare in Warrenton, VA. I talked with both companies on the phone, and immediately, started to feel comfortable with this location of Lincare. I set up an appointment so I could go through the process of getting my CPAP machine and mask. When I arrived for my appointment, I was paired up with their resperatory therapist. She provided demonstrations of many of the available masks and machines. My one-on-one appointment lasted over an hour. However, I was very comfortable with the patience provided me to ensure I had the right equipment and felt comfortable with using it, adjusting it, etc. I later learned from a neighbor, who's brother-in-law went to the "other place" in Alexandria for his mask and machine. He was set up with an appointment - and there were about 40 other people in the same appointment. Getting fitted for a CPAP mask and machine is not something I'd like to do on a mass scale. I can really appreciate the one-on-one appointments that Lincare offers. Very professional!!!

    Medical House Supply Group - Power Wheelchairchair and Power Mobility Scooters

    Medical House Supply Group

    (45 reviews)

    $$$

    I had a very concerning experience with the delivery driver who initially came to set up my bed. He…read morearrived smelling strongly of marijuana, to the point that it filled my entire home. His clothing was also unprofessional. I informed him that I am highly allergic to marijuana exposure (throat tightening, facial and eye burning), and he confirmed he had smoked before entering my home. Because of this, I asked him to leave for health and safety reasons. He did apologize. I want to be clear that the company itself handled my complaint extremely well. They were apologetic, took the situation seriously, credited my delivery, and promptly sent a second technician who was clean, professional, and respectful. This review reflects a poor hiring or screening decision--not the company's response, which was excellent. I appreciate how quickly they corrected the situation. Furthermore, the hospital bed served its purposes and was delivered within 2 days of ordering.

    I cannot express enough gratitude for the outstanding service we received from Medical House,…read moreAndrew, and Darrius. My partner and I frequently visit the northern Virginia Falls Church area about once or twice a month. During our recent stay, his motorized scooter stopped working, and we found ourselves in a tough situation. Being far from home, it was imperative for him to maintain mobility, especially since we needed to have the scooter serviced. Unfortunately, it was impossible to have it serviced after 6 PM because the necessary part wasn't readily available and had to be ordered. When I called Medical House, Darrius answered and went above and beyond to assist us. He remained on the phone after closing hours to explain everything clearly regarding the rental of a motorized wheelchair scooter. Thanks to his help, we were able to work it out and pick up the motorized wheelchair we rented for a month at a very reasonable price. What truly sets Medical House apart is the genuine care they demonstrate. There was absolutely no pressure to make a purchase; it felt clear that they are dedicated to helping people rather than just making a sale. As a small business, their commitment to customer service is commendable, and I'm thrilled to support them. My partner is a disabled veteran, and it means a lot to find a business that truly understands and caters to our needs. Thank you once again, Andrew and Darrius! I sincerely hope Medical House continues to thrive for many years to come.

    JK Medical Supplies - Educating the educators conference by Aquity  Mr Mark

    JK Medical Supplies

    (13 reviews)

    The gentleman who helped us was patient and kind and explained everything. The prices were fair…read moreand they had a "showroom" that held many options to be able to check out possibilities. His belief is simple: we don't work with healthy people, we work with the sick and hurt and older people and we need to accommodate them. Opened 7 days a week and easy to get to. Purchased a transport wheelchair that had to be light enough for my mother to be able to put it in the car. Absolutely got it right!

    I was very satisfied with my experience renting a mobility scooter from JK Medical Supplies. I…read morerecommend them if you are looking for such a rental in the extended D.C. area. I rented mine directly from the shop on Edsall Rd., but if you plan ahead, they will deliver the scooter to you and they offer a 24/7 service to help with issues that arise. I did not have any issues, so I cannot directly confirm how that works. My family decided at the last minute that one of our adults would be better off with a mobility scooter because her health issues make any walking tour a strain. The first place I called did not answer and wanted me to leave a message. I didn't have time to wait around for a callback, so I kept trying. I feel so lucky that the second call I made was to JK Medical Supplies! They were so helpful and so nice and knowledgeable. They even gave us ideas about activities in the area that we could do. The scooter they rented to us is a Vive 3-wheel. They made sure that it was the right size for our needs and gave us a demo of how to operate and transport the scooter. The scooter was in excellent condition and it worked well for us. In addition to concrete scootering, we took it on a day hike trail in the Shenandoah Valley. We checked with the visitor center for scooter-friendly hikes. The trails there are smooth enough, but we had to turn around when we got to the uneven rocky area with the obvious horse (ahem) trail. As far as the scooter itself, I would say the 3-wheel is excellent for touring in D.C. and flat, civilized areas, but if you want more adventure with the rocks and the horses, you'll definitely want to ask them for a more rugged 4-wheel with higher clearance and more lateral stability. I spent some time talking to them about their business and they claim that they are often called by a hotel concierge to remedy a delivery issue from less reliable rental companies (I thought about that company that didn't even answer the phone). They sound very dedicated to customer service. I did not need anything above and beyond, like middle-of-the-night service or delivery, but I did see firsthand how customer-friendly they are. It is very hard to find good customer service, but JK Medical shines in that regard. They also claim to personally research each product the sell/rent. They have a lot more than scooters. Our family member had a big smile on her face and laughed at being able to leave the rest of us in the dust, for once. It was a big contrast to what we usually deal with: a grumpy, droopy, sad face. Thank you JK Medical for making our visit to Virginia and D.C. a lot less strenuous and a lot more fun for our family!

    Zask Medical Supply

    Zask Medical Supply

    (33 reviews)

    I highly recommend Zask medical supply located in Alexandria, Virginia. They have the most highly…read morereliable products and outstanding customer service. Tony and the team make themselves available any time to assist customers in product selection, product use and navigation of relevant APPs. The Zask Medical team are also highly experienced in many of the subtle nuances that are important for deciding between different medical supply products. That are particularly experienced and the use and nuances of CPAPs For new CPAP owners Tony and his team take the time to provide detailed instruction and subtle nuances about operation that you don't ordinarily find in the manuals and even on the online information on YouTube. For experienced CPAP users Zask is also quite amazing. They take the time , if you ask, to help you in navigating the various Apps related to various medical products. This is above and beyond what you would get from most retailers. In addition, the ZASK team are very good about supply product service. ......And not just products that they sell. I was having trouble with a resmed travel CPAP that I purchased a couple of years ago from another retailer and Tony was kind enough to help me fix a problem without any charge-- just as a courtesy for being a customer. I can't say enough good things about Zask !!!

    Friendly, efficient staff with a wide inventory of products. I rented a knee scooter at a better…read moreprice than others in the area.

    Simple Comforts - medicalsupplies - Updated May 2026

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