I been buying shoes from DSW for years and just recently I bought a pair of blue Nike for my 6…read moreyears old boy, he wear it only once and the shoes made the back of his feet red and was hurting him, the shoes has no dirt no scratch or anything I took the shoes with the box papers and receipt to exchange it. And they didn't do it for me explaining the return policy, saying things that is not mentioned in receipt as return policy. When I asked why what you are saying is not in the receipt, I was told it is in the website. I was disappointed and will never go back as a customer.

I have been a dsw customer for years! That being said, I have seen the decline in quality. I used…read moreto be able to purchase leather and top quality shoes for a decent price. I purchased designer products as well. Now, well there is so much plastic and 2nd quality items I can no longer buy online. I have to go into the store check the items quality, stitching, materials and try on several pairs if it will fit since sizes do not mean the sizing anymore. Such variations is a bit frustrating. Especially since prices are not great discounts anymore. Sometimes running to Tory Burch outlet is a better deal than the plastic knock offs K&k in dsw. But for a fix I can grab a berk or a cork Jessica in a pinch. Love ya, just wishing for the old days or getting 5-10 shoes delivered & they all fit

I came to this store hoping to find a quality shoe that could support long hours at work. Mission…read moreaccomplished! They have a nice selection of shoes from sneakers, to sandals, all the way to orthotics. They have a large range of sizes and measured my feet to ensure I had the right size. The shoes are pricey, but you get what you pay for. Trust me, it's worth it! Spend the money! The service unfortunately left something to be desired. It took a long time to even be greeted by the salesperson. When the gentlemen did help, there was a major difference in how I was serviced versus the previous client. I felt like my presence was annoying despite knowing exactly what I wanted. When you plan on spending $200 on shoes, service matters. The overall goal was accomplished, I received a quality shoe. I can't say I left with the warm and fuzzies, but maybe it was an off day.

We stopped by to try on some shoes. The service was great and the salesman was knowledgeable about…read morewho was best suited for any foot situation. Several pair we had interest in were not available in the size we needed. We were able to get a pair of HARTJES BREEZE 2 ROMERs.

Great store. Great prices. I need to come here more often. A lot of clearance and my new hiking…read moreshoes were under $70.

While out and about in Manassas today - I encountered the Famous Footwear store in Parkridge…read moreCenter. Rolling the dice, I went in hoping I might find something that fit me. After finding several pairs of shoes I was interested in - I saw there were none out on the shelves in my size - so I asked for help. A young man came over to help me - I told him which three pairs I was interested in - 11.5 Wide. So he says to me: 10.5 Wide - right? No. I reiterate I want 11.5 Wide. He goes in the back and comes out with a pair in 10.5 Wide for one style, and 11.5 Wide in another. No - please - listen to me! I'm not sure what this kid's problem was, but he tells me no more shoes in that size. I try on the one that he did bring out in 11.5 Wide - Bingo! They fit and are comfortable! So I find another pair I want them to check on - this time I am not interacting with Einstein, I find a pleasant young lady named Kelly to help me. She checks - and no - nothing is available. So she then rings me up. Not sure if I would go back here unless the selection in sizes gets better.

Although I've spent hours on the DSW website to get an idea of what I'm looking for and to…read moreunderstand the price ranges, I still feel quite overwhelmed at a DSW store. Great selection, but man it can be a lot! Typically I walk in, go through all the rows and come out with nothing. Or I spend a lot of time on the website and purchase nothing. But I had gift cards to burn and it was the end of the year with 50% already reduced items. And I needed shoes! I actually did really well. I went for comfort this time and purchased two pairs of Clark's and another comfy Euro dress shoe. Service was really good. The salespeople working and tidying up, each asked if I was finding everything ok, or they told me about the 50% off clearance sale. Nice store, organized, and the people working there actually spoke to their customers! I will return.

Tremendous service! I had two recent on-line purchases that were refunded to me at the register. No…read moreissue, no problem. And I had another pair to exchange from almost a year ago and the manager came over and handled the transaction. No issue, no problem. She also gave me an extra 15% off coupon to use for an in-store purchase. I've already bought (3) new pair since the return. All fit great with no need of return. I love the rewards program, the birthday dollars, the free shipping, the clearance items, the ease of use with the on-line app, the sizes and colors, the prompt service, etc. But I keep coming back because I know they'll always work with me when I make a purchase and change my mind. Thanks! David Q

Brenden, the store manager was super nice and knowledgeable. He helped me pick out shoes that…read moresupported a high arch that worked on trails and paths. We had to order the color I wanted and when the Hoka's were delivered they were slightly damaged. Brenden helped with an immediate reorder. Highly recommend shopping there.... Bonus is .. it's local.

We visited the running store after we were recommended by a trainer. Mary was outstanding. She…read moregreeted us and informed us about the process from start to finish. i highly recommend to anyone needing a great quality running shoe and/or insert. We will definitely return for our next pair of shoes!

Good and nice shoes beautiful, expensive and cool sneakers. I got Jordan four lightning from their…read morei like to Paid 400.

From the owner: Buy - Sell - Trade Authencity Check…read more Shoes & Apparel We Bring Trades To Lower Price!!

Love this store, great customer service! I really appreciate the store manager Constance. Employees…read moreare very helpful, so many recommendations.

I rather go here because they have always had something ive wanted the employees want to help you…read moreout and make you happy and the prices and shoe variety are awsome !!!

Outstanding customer service from Caterina and Cathy! They are both so personable and…read moreknowledgeable. I went into the store with a pair of work shoes that were causing me feet and knee pain. After analyzing my feet, both walking and running, Caterina found the perfect insoles for the shoes that would help to provide a pain free experience. Thank you so much!

FABULOUS service! My sister and I were tended to by David. David understood the assignment of what…read moremy sister was looking for. She didn't even know exactly what she wanted, but when she described the style of the shoe she wanted, and how she wanted them to feel, David provided.

I'm an online shopper, I avoid going to the mall especially on weekends and holidays. But when I…read moreneed some me time and a much needed retail therapy I go to Nordstrom Rack. This location is less than a mile from my house, very convenient and has plenty of parking available even on weekends. Even though this is not my fav Nordstrom Rack, (San Marcos, Ca. location has better shoe selection) I found my best deals here by far. Im super petite and tiny everywhere. I wear either a size 00, 0, XXS or XS depending on brand and fit in a size 4 or 4.5 shoes. Being tiny, it's hard to shop for clothes that fits me perfect outside of kids section. I find that I either pay full retail price or get really lucky with highly discounted odd size shoes or clothing regardless of the store I go to. So when I need a wardrobe update, I'll spend hours at NR and comb through the racks carefully if I want to find really high end brand name pieces for super low prices. Last time I went looking for a dress to wear to my brothers wedding in July, I found a super pretty floral dress for NOTHING!!! Original price was 172 on sale for 20 and I had a 40 dollar note sitting in my rewards account, so I paid zero for it... score!!! I've also gotten a blouse for a penny lol... say wha??? How is that even possible? Best deals to date: - Stuart Weiztman riding boots: paid 10.00 original price was 410.00 - Stuart Weiztman kitten heels suepump: paid 17.00 original price 199.00 - Ted Baker pink cocktail dress: 99.72 original price 1695.00 Above are just my fav buys, I've gotten really awesome finds and some of my fav treasured pieces at this store. Brands I love that I often find in this location are Stella McCarthy, SW Nudistsong (I have 4 pairs of different colors), Theory, Ted Baker, Bailey 44, lots and lots of Splendid, Via Spiga, Reformation and Badgley and Mischka shoes. Go in the morning during a weekday when everything is put away neatly. It's easier to comb through the racks when all's in order.

Checkout lines are always really long and the ventilation inside is poor. If you have trouble with…read moreallergies and asthma, you may want to really consider shopping at a different location. I was there to return a Nordstrom item and it took me well over 30+ minutes waiting in line. That was on a weekday afternoon too that wasn't during the holiday season. Can't say I love it. The rest of the store has ok selection of items. It has the lighting of Ross and the atmosphere too. Couldn't find anything I wanted to exchange my item with.