I went into the store Saturday, January 18 and spent about $900 on weightlifting equipment…read moreincluding one major item which needed to be shipped to my house namely a Nike squat rack. I received notification from Dick's Sporting Goods and also FedEx that it had arrived at my house today however what I found was simply too posts which make up part of the unit but that was all. So in other words I received something that was totally unusable and didn't compromise the majority of the parts that were supposed to arrive constituting the whole unit. I'm including two pictures attached here. One is an actual picture of what the unit is on the website and the other is what arrived at my house. I called the online store location since that is where it ultimately came from and they didn't know what they were doing and it took me forever to get them to understand what the problem was even though it's a very simple scenario and they told me that I would either have to repack everything and let FedEx pick it back up and wait for a new order to come in or I could wait for them to contact the manufacturer and see how long it would take them to replace whatever pieces are missing. I got no idea of how long either option would take. So I spent time repackaging everything for a future FedEx pick up. I called the Woodbridge Dick's Sporting Goods store to give feedback to the store because they are the ones that I paid for this and they are the ones to put the order in and I have to say that I didn't get any empathy at all. I'm sure that I wasn't in a good mood when I spoke to them but they weren't at all helpful or nice about it. They weren't rude either. All I can say is, after spending a little bit less than 1000 bucks, I really thought I would get better service and results than this. I'm hopeful that UPS does come and pick up what they sent and then brings me a new box that contains all the parts so that I can actually have what I paid for. I don't know how long that'll take no idea but hopeful. I would advise anybody to be very careful shopping there to make sure that things are done properly.

I was visiting the store to make a return/exchange. Upon entering, I attempted to walk to the…read moreregister to tell the employee (Shams) that I would like to make a return. Instead of a polite greeting, she rudely said, "you have to get in line." I was confused and she repeated it with the same tone. I didn't mind getting in line, however there was only a woman entering the line from the other way. Nonetheless, my only reason for entering that way was to announce I was returning something because I lost my receipt. When It was our turn, Shams looked at the shoes I was returning and asked if they had been worn. They had not. I actually purchased 2 of the same shoes, just different sizes, and kept the other one. I said they hadn't been worn. She replied, "no one is gonna buy these" with an attitude. I said, "excuse me?" Still with an attitude, she said, "nothing." At the end of the transaction, I asked for her name and she said (again with an attitude), "Shams, why?" I told her so that I can leave a review of her service. I have shopped at Dicks several times and have never been met with such a nasty attitude, especially upon entering the store. I hope Shams can be coached or refreshed and on what customer service should look like, because what I experienced was below standard.

Horrible experience, I bought shoes for my mother then I found a better deal on the same day and I…read morewent to return it and they told me that you cannot return due the policy.. the manager told me if I was going to take care of her family if they fired her.. only I can tell SCAMMERS

Horrible store. An employee named "TY" was not helping customers in need but was kicking people out…read moreof the store.

I found these folks while trying to help my mom get her anniversary gift for my dad (one adult…read moreapron, and a matching children's apron for my niece) personalized. Before going in I felt a little embarrassed about asking them to embroider just two small things, but the people who helped me made me feel anything but embarrassed; they offered excellent suggestions and were just as attentive to detail and to me as I imagine they'd be for a whole sports team. I also assured them that while the anniversary was the next day, the last minuteness was totally my fault, and they absolutely didn't have to rush it just to make up for my procrastination. But! Not only did they finish the job in time -- they finished it the same day I came in, and gave me a courtesy call to let me know I could pick the aprons up. The aprons turned out fantastic, and my dad immediately put his on and couldn't wait to give the other one to his grandkid. I highly recommend these folks for their attention to detail, patience, kindness, efficiency, professionalism, and quality of work!

Thank you for adding last minute touches to my stole! They quickly and efficiently leveled up my…read morebeautiful accessory for my graduation. !! Thank you so much

Great selection of clothing and shoes. We were warmly welcomed by the staff. They educated us on…read morethe different types of shoes, running, walking, lifestyle, etc, We tried on several pairs, and found a very comfortable pair at a great sale price. We will definitely return.

Went to NB outlet store and was greeted by and helped by a very nice young man…read more He new the stock and found the 608 crosstrainers I was looking for. I wish more stores had employees like him.

5/24/21 I visited another Underarmour store yesterday;…read morehowever that store had some better choices of The Rock's merchandise. The items here for The Rock weren't as good. The material didn't feel as good as the shirt I found at Montgomery Mall. Still the guy I spoke the was cool, there wasn't anything I needed at the time. The lines weren't long, but the contact between clientele and associates at the checkout stations looked like the beginning of the Coronavirus days. I am glad this store is still taking the proper precautions.

I don't get the bad review for this place. Maybe this bad review was just because they were newly…read moreopened. I do agree with the comment about outlet malls, though. I usually avoid them because the merchandise is either crappy or the same prices you find in the regular stores. I have only been to this store one time but the selection was excellent and I found some great deals. And cheaper than Sports Authority! The staff was friendly, outgoing, and very helpful. That gives them an extra star.

12/9/23 Few things at this store caught my eye, but the…read morethrow blankets did catch my eye. I was imagining camping and using one of these blankets Then the idea of using one of these blankets at home came to mind. I am pretty sure I might come back for one of these purple blankets provided they are still here next week. One can hope. Still the vibe in this store wasn't bad. We did get immediate help when we asked about a sweater. The fitting rooms looked pretty clean, but there were no chairs to sit in. Aside from that, everything else was fine. I might just come back here after Christmas and grab one of those large throw blankets if they are still they are still there. I know what I said earlier, but after Christmas seems more plausible. We will see.

I do pretty well with deals here but prefer the store in Oxon Hill as I think the prices are better…read morethere, although the store is smaller. I will note that I purchased Columbia socks and was shocked at how quickly they wore out, even though they were not in high rotation. I saw holes in 6 months! I have other brands that are still going strong after years of wear. Maybe skip the socks!

The store was well laid out and clean. The staff greeted us upon entry. We found a few hats to…read morepurchase. We confirmed the price with the staff while we were looking at the hats. When we got to the register none of the prices from the shelves were correct. They apologized and acknowledged the error at the register. Clear pricing is a minimum, and the prices were not clear. The store had a good selection of the local Washington Teams, aswell as the Yankees, and Dodgers.

Just came into buy a hat, as I was checking out I asked a simple question about the 20% off. And…read moreinstead of her setting me up with there premium she laughed and mocked me. Very poor customer service. I haven't bought a hat from lids in yrs due to a bad experience with them, I see things haven't changed. This was my last try. :/