I ordered shoes from aesics on line for the first time and I was so....disappointed. The shoes came with broken box. I called the customer service and told me that I can return the shoes in all aesics store. I told her that the nearest store is the outlet mall. She told me it's ok to go there. She told me they will accept it. She even suggested that she will send me the return sticker in case they will not accept it. I went to the store and pick Up the same shoes. When I'm about to pay, they told me that I have to pay the shoes that I choose for a return and leave the defect shoes. According to the store manager, Dillan he will have to get an approval code from Aesic. I will get an answer between 3-5 days. I called today after 2 weeks and talk to the manager and still he will try to get approval. I'm leaving the country in two days. This shoes supposed to be a present for my mom. Anyway, I was so upset cause I'm been buying aesics because I worked in the hospital and I was satisfied. I guess this is a big lesson not buy on line. read more