The worst customer service ever. very rude and unprofessional. I've been going to this store for many years.
I wasn't pleased at all with this vist. First of all, no greeting, no eye contact. I asked if they have a specific color, the associate said in a rude tone " this what we have".
I grabbed 2 caps, waited to be called to the desk to pay. I was asked to provide my email address, paid with credit card. I asked for the receipt, and was told by the same impolite person that the receipt is sent to my email, which I still did not receive.
I asked if I can get a hard copy instead in case of a return, the associate said " why would you return it". this not a question to ask a customer. I said to the associate that this attitude is not a good customer service, and they need to do better than that. then I asked to verify the email where the receipt went, because I was sure that the associate misspelled it. The answer was that he sent it 5 times, and nothing can be done. I asked to return my purchase. I was told to go to another store for the return because I'm not welcomed at "his store" and he went and brought a security guy. Chris who served me said that he's the store manager and the area manager. I asked for the area manager name and phone number, he gave me this phone number: 571-299-3338 and he started laughing and said he will be the one answering the phone and taking my complaint. I did not use any profanity language at any time during my visit at this store.
Apparently the associate needs a lot of training or possibly being replaced by someone who actually cares about the business and the customers. this review is just a beginning. I'll reach out to the corporate and The CEO's of the company. this is not acceptable.
I'll do everything in my power to get my complaint to the right people.
just wondering why there are so many bad reviews about this store. read more