I wanted to share feedback from my recent visit to your store on Saturday, October 25, at…read moreapproximately 5:35 p.m. I typically use this location to return Amazon packages and have always gone to the designated area in the back of the store. During this visit, however, I was directed to the front instead. When I arrived at the front, the signage pointed toward Customer Service, so I waited there for a short while. I noticed several employees performing various tasks, including two at the registers. After waiting, I asked one of the cashiers for clarification. A female associate informed me that all Amazon returns now go through the main line. I mentioned that the signage was somewhat misleading, as it still indicated Customer Service, but her response was curt--she suggested I "take it up with Corporate" and explained they had several call-outs that day. While I understand staffing challenges can occur, I was taken aback by the tone and lack of professionalism in the response. I wanted to bring this to your attention so the situation could be reviewed, as it may reflect an opportunity for better communication and customer service training. Thank you for your attention to this matter. Sincerely, [Your Name]

So this review is for the company itself. When they first…read moreopened we were at the opening in Vacaville California. The clothes were quality and fashion spot on. Especially for the Vera Wang collection. Through the years as with many, many companies, quality ran through the gauntlet. It is no more! Plastic shoes, thin, scratchy materials. Sometimes if I go I can find a quality item, but I have to hunt and dig, like my big heavy Madden Girl coat for winter. I love it. The big stopper for me was getting a phone call yesterday from a thick, thick accent from I believe the Philippines. The man was asking for me and insisted to speak to me, which I had told him several times it was me and asked what this was about. Then he gives me information that I had to think and decipher that I had a balance on my card. yes, I know. I was on vacation out of the country for 10 days. Payment due in 8th. I have never, ever received a call from Kohl's! EVER! I do always pay in full within a week or 2. Nope this time I was late. I told him I thought it was a scam and he started to say You want to pay now? I say No. He raises his voice and insists several times, You pay bill! With that I hung up thinking, yes it was a scam. I git on the website & found yes I was late by 5 days! 5 days!!!! His amount was correct. So now, I paid and canceled my account! Kohl's you outsourced your company and the standards I used to purchase a whole lot of products through the years! Good bye- Good riddance!! There are still quality stores with quality clothes that the staff still cares and attends to the clientele. You may not care now but enough people will. Many stores have gone belly up, and you are at risk having others in other countries have our private information access and to have them make aggressive threatening phone calls to great clients, well sucks for you CEO!

I purchased a holiday dress online for pickup in your store close to me. I went today and didn't…read moreknow what your store clerk needed in order to bring me my purchase. She said something; I didn't hear her, and she rudely said "name". She brought out the item, asked if I wanted to try on, to which I replied "yes". The dress was in a size small. When I came out to the front of the store to ask her opinion, she confirmed the dress was too large on top. She did go to the rack and pulled out a medium, and when I said I had tried on the small, she said "we don't have any extra small". No offer to get from another store, which is fine, I stated I would look around. I didn't find anything for a party to my liking, and let her know I'd like to return the item. She replied that it "would be easier just to cancel the order". I asked if I would receive anything in store to confirm that, and she said "no, I don't have paperwork here and you'll see a credit". I was a little uneasy to leave without proof of a transaction, so I stayed to check my email and did in fact receive a cancellation notice. I left her know, she acknowledged with no further conversation. This woman was tall and skinny with reddish blonde hair with a British or some other sort of accent. I believe I have encountered her before at the store. Not a great look for a company shutting down stores. The best store was at Fairfax Corner, which you closed.

Ooooo…read more.. I love this place! Their clothes are so pretty and most of their materials are very nice. Can we please discuss their decorations for a second! Ugh... Love at first site!!!! I want this store to be my closet! I was their fitting rooms to be my get away place to just relax and feel fab! The staff were very nice and welcomed me as soon as I walked in. If you're looking for cheap then this is NOT the store for you. They are very pricey but again you're paying for good quality! I'm giving them 4 stars because I didn't find anything today ;)

Customer Service was excellent! Betsy was a wonderful help. Store was clean and organized as well.read more

Wonderful selection of clothes and personable manager and staff. Clothes are a great value for the…read moremoney.

Friendly professional staff, clean & neat well-placed selection of summer items made today's…read moreshopping much more enjoyable and efficient. Item I wanted sold out online but this store had it so I drove out here in my Z4 top down on this beautiful weather--So glad I did! Everything 50% off also applied to this beautiful Herringbone classic blazer(usually $189), khaki shorts ($49) and sail blue cotton v-neck shirt($34), well worth for its quality, classic, casual & clean look! Located in the Gateway Promenade in Gainesville-suburb of NoVa-an outdoor shops include Athleta, wine shops, Muse paintbar, a couple of restaurant and bars along with other foods you typically find in suburbs. A great option for shopping or eating out.

5/19/21 When in Gainesville a few days ago, I was given the…read moreprivilege of seeing this store. I must say, the place was very clean and organized from what I saw. I saw a bottle of hand sanitizer and a box of masks for arriving clients who don't have or need a new mask. I looked a round and did not see clothing I liked immediately. I saw clothing that was not my style whatsoever at first. As I progressed through the store, I saw two type of shirts I liked very much. However, when I felt the fabrics of the two different half button down shirts, I like the second choice of shirts hanging on hooks. These shirt sleeve shirts were wonderful, but I did not wish to spent $48.99 on them. One color did get my attention more than the others, because I have seen guys walking around in this very light pinkish color. The color I believe it was called Red Sand White Stone or something close to that effect. The lady who helped me out had a nice sense of humor and the other staff member who might have been a manager appeared to be a Baltimore Ravens Fan by her comment on the shirt I was wearing. Should I return to this store, I might buy one of these shirts I liked. We will have to see.

Huge Ross. And things are laid out pretty well. Of courses sizes are all mixed up, but thats…read moresometimes the customers. There was an alarm going off and not sure why no one was turning it off. The only reason I put 4 instead of 5, the lady working the fitting room. Not friendly at all and not sure if she even spoke English. I had a lot of stuff. She said only 6 items. I ended up walking to a mirror in an aisle and trying them on over my clothes. No one said anything. She just was not pleasant.

It works. Am glad to have white socks again. This store is fairly organized. Also I like that it's…read morenot super busy. You do save money here, but unlike their other locations, they have more than one cashier. That can be a deciding factor. Good employees here. Selection could be better. Stores like this, tend to be limited for tall guys. I was disappointed not to find athletic pants. Sure there were a couple, but none liked at all. If in the area again, will see if this is improved. Parking is a breeze. They do have some deals in shoes

The staff were very helpful and friendly. They answered any questions I had and offered to help…read morewith sizing, trying different styles, etc. I had a very pleasant experience.

5/17/21 Came by to see what kind of items would make my wife…read moreand me happy later on down the road. I was happy to learn that husbands can now come to these shops and find out what their partner's sizes are with just a phone of the cell phone their partner used. This especially helps for the clueless husbands. I found what my wife likes, but did not see many of the style she liked. The more adventurous items are something she will not wear. Still, the lady who helped me out was informative and helpful. The ite.s I have on hold might or might not work. I will know in day or two if we end up coming back here to get them.

I am visiting from Ohio & have Never walked into a Chico's when I haven't been greeted & Welcomed…read morein. Very Rude, sales girl was eating behind counter

I walked into Chicos this afternoon and the 2 workers were conversing with each other. They never…read moreonce spoke to me or even looked at me. This is not typical of the Chicos I have shopped at previously. I will not return to the one in Gainesville, VA.

My daughter took me to Francesca's just before Chistmas 2023. I loved it! I've been twice, since…read more Clothes are really cute however, not always in my size. They do have a website for ordering online so that can be helpful. Their jewelry has been on sale each time I visited. Today was no different. The entire store was 50% off and they have a small clearance section. I picked out some great Christmas gifts and gift cards. Everyone will be happy. Give this place a try. Take your time, look around.

This is typically not a store I shop at but felt like going in yesterday. I have a service dog (SD)…read moreand we entered the store and were immediately made to be the center of attention by the employees. The older brown hair lady (wearing crocs) went crazy over my dog. She claimed she also had a SD (not with her at the shop which was interesting). She then proceeded to come from behind the counter to then talk baby-talk to my SD distracting her. If you have a true SD, then you know not to distract other SD's from doing their job. I won't go in there again with my pup. I later found out that the employee is actually the manager.