I did business with this store back in Novemver and honestly didnt have any issues--until I log…read moreinto my Verizon app and see I owe 325$ for a "new line" on my account. I went there for an upgrade on two iPhones and traded in both phones and somehow the employee added a new line with a CALIFORNIA number. Dude, I live in Virginia, how are you going to add stuff to my bill that I didnt even ask for? Ive never written a review on a business in my life, but genuinely dont understand this place and their sketchy business. Even after calling Verizon customer service, the lady on the phone was sketched out and advised me to go speak to this gentleman in person to find out what he was doing. Anyway, dont recommend this place, go to a real Verizon not this place under Russell Cellular.

Amazing service!!! I went here for better review and service for new information on switching…read morecarriers and rates for plans. Christian Demarco (5 stars employee ) assisted me in all my questions and concerns. I wasn't even expecting this but I got my plan activated and new iphone in my color choice. even better yet... got my new iPhone delivered, set up and working (Calls, text, apps) etc..the next day!!!! He even double check that once all up and running if anything was missing, needed to update or fix and checking to make sure no issues with new phone or cellular connection!! Hands down, great place and glad I switch back to this carrier. Also, want best service and understanding go here!!

Dropped an iPhone off to get the screen replaced. Took less than 2 hours and looks and works…read moreflawlessly! Friendly and knowledgeable people here. Highly recommend!

Took my laptop to u break it in Gainesville, Virginia and they were so patient and expertly helped…read morefix my laptop right while I was there. Would recommend them highly. Have used their services a couple of times and always been more than satisfied.

I recently switched over to Xfinity from Verizon. The local store made it relatively seamless. I…read morevisited the store - reviewed my options, and selected my TV package and internet options, and got my service installation appointment scheduled. The technician that came out to install my service was professional and efficient. #XfinityStore

Dang-a-lings run the store. CaTV and internet is a secondary service the store manages.read more

I needed an iPhone with a service plan - so after doing some research on service plans - I opted to…read morego with T-Mobile. What I did not understand - is the service plans listed on the T-Mobile web site - are not necessarily available in the physical stores. I had stopped in to this store earlier in the day - and talked to one of the sales people. I shared that I had a brand new iPhone in the box - and that I had looked over the plans on the web site - and had questions about a couple of the plans before I selected one. In this case - the Magenta Over 55 plans are not available via the stores. I told the sales person I needed to run home, grab the iPhone and the service plans print outs - and that I would come back and purchase a plan. So the sales person should've told me at that point - that some of the plans listed on the web site - were not available to purchase in the physical stores. I came back about 30 minutes later with my stuff - and the guy proceeds to tell me the plan I wanted - is not available through them. I responded that that information would have been useful when I was visited earlier. So I went home and purchased the service plan I wanted and provisioned the iPhone from home. Thanks for wasting my time local T-Mobile Store... #TMobile

T-Mobile has the worst customer service. Reps lie about bill adjustments, leave me on hold for 40+…read moreminutes, and ghost rather than being upfront. Then when I called back someone said transferred me to a supervisor but transferred me to a none existing line. Save your self time and stress. Avoid T-mobile. Btw This is on line customer service not in the store.

Worst customer service ever. You call and they "hang up." Call back 1 minute later, and then don't…read moreanswer. Call back again, no answer. Totally ridiculous. My favorite today was when I walked up to the store at 2:15 pm, there's a sign that says, "we will be back at 2:10pm." Look in the window and see a staff member rushing through the back door hoping I wouldn't see him/her. So I knock and nothing...

My experience with Virgilio was excellent! The customer service was amazing! He was really helpful…read morewith setting up my new phone. He was also very nice and respectful the whole time!

I had an outstanding experience at this Verizon store thanks to Varun and Arjun…read more Varun handled most of my visit, and his attention to detail was exceptional. He walked through every part of my account, made sure all of our data transferred smoothly, and helped optimize a plan that fits my family perfectly. What impressed me most was his integrity. He never rushed, never pushed anything unnecessary, and made sure every choice truly served our needs. It's rare to find someone who combines technical expertise with genuine care, but Varun absolutely delivered. Arjun was also fantastic--friendly, knowledgeable, and supportive throughout the process. Together, they made what could have been a stressful upgrade feel easy and seamless. If you want a team that's patient, honest, and committed to getting things right, this is the Verizon store to visit. Highly recommend.

Horrible experience. Waited for 45 minutes just to trade my phone in. DO NOT GO TO THIS STORE,…read moreliterally any other Verizon store is better than this one. The workers here do not give a fuck about service.

Whoever the younger male employee is that worked today 5/13/2026 at 6pm, was very unprofessional…read moreand was not helpful at all. I went in to troubleshoot a network issue, and he made several faces that were very dismissive (as if he were bothering him). Mind you, no one else was in the store.

Avoid The get over…read moreis real Avoid The employees cut you off. The employees are clearly only interested in making numbers. Why is the music so loud and why are there so many of you hovering at the counter like it's free before 9 at the spot? Avoid this location

I went back to BestBuy again. The incomplete manager gal that I had to deal with earlier was gone…read more(thank goodness!). There was a young guy at the customer service counter, who was softspoken and not a manager. He took care of my return swiftly and professionally. Respect to the people who respect their jobs.

"I'm very disappointed with my experience at Best Buy. Before I enrolled in the membership, I was…read moretold that screen protector replacement service would be free as part of the membership. I came in to replace my screen protector, but I was charged $7.99 anyway. On top of that, the employee spoke to me in a very rude and disrespectful way. I expected the service I was promised when I signed up, along with better customer service."

Batteries Plus does not stand behind their products. Batteries less than one year old died and they…read moresaid they would not replace the battery, this is AFTER the employee said that the batteries are back in spec... What a LIE! I have purchased dozens of batteries from Batteries Plus and have never had to bring a battery back for warranty but now I know they don't stand behind their product. It's a shame how one store can ruin it for ALL Batteries Plus stores. Back to Interstate Batteries , Walmart and Advance Auto to purchase batteries for my business!

I want to personally thank Sean (or Shawn?) for outstanding customer service. Both in speaking to…read morehim on the phone and on-site, he was exceptional. When it was clear they didn't have the FOB onsite, he ensured that one was available at another location (Chantilly) and could be installed the same day and let me know about a promotion available for key fobs. (In my case it was for a PRIUS. The Chantilly location was also great). It was just Sean's demeanor and competence that impressed me most. Hats off to him and his fortunate employer.