I had an outstanding experience at this Verizon store thanks to Varun and Arjun…read more Varun handled most of my visit, and his attention to detail was exceptional. He walked through every part of my account, made sure all of our data transferred smoothly, and helped optimize a plan that fits my family perfectly. What impressed me most was his integrity. He never rushed, never pushed anything unnecessary, and made sure every choice truly served our needs. It's rare to find someone who combines technical expertise with genuine care, but Varun absolutely delivered. Arjun was also fantastic--friendly, knowledgeable, and supportive throughout the process. Together, they made what could have been a stressful upgrade feel easy and seamless. If you want a team that's patient, honest, and committed to getting things right, this is the Verizon store to visit. Highly recommend.

Horrible experience. Waited for 45 minutes just to trade my phone in. DO NOT GO TO THIS STORE,…read moreliterally any other Verizon store is better than this one. The workers here do not give a fuck about service.

Business shout out for great customer service, knowledge of equipment and overall experience…read more If you need any computer, tablets, phone and even Nintendo switch help... please support Experimax. Took two of my sons Nintendo switch's yesterday for major issues and Bob took the time and was extremely knowledgeable on problem solving the issues. God sent to this mom of a 15 year old son. Lol. Check them out if you need help!!!

I had malware on my computer that I picked up from a cookie. Within five minutes the technician…read moredetermined what the issue was fixed it and I was on my way. He didn't even charge me. Amazing customer service and I will definitely bring my computer here anytime I have issues.

Took my laptop to u break it in Gainesville, Virginia and they were so patient and expertly helped…read morefix my laptop right while I was there. Would recommend them highly. Have used their services a couple of times and always been more than satisfied.

One of the BEST customer service experiences I've had in forever! Was in the store April 14 around…read morenoon. Wish I had gotten the name of the guy that helped me because he deserves a shout out. I brought my iPad in to see if it could be fixed (it couldn't) after my little girl had dropped it. He was so knowledgeable & friendly! I hope we don't break anything else but I know we will lol! At least now I know where to bring them.

I did business with this store back in Novemver and honestly didnt have any issues--until I log…read moreinto my Verizon app and see I owe 325$ for a "new line" on my account. I went there for an upgrade on two iPhones and traded in both phones and somehow the employee added a new line with a CALIFORNIA number. Dude, I live in Virginia, how are you going to add stuff to my bill that I didnt even ask for? Ive never written a review on a business in my life, but genuinely dont understand this place and their sketchy business. Even after calling Verizon customer service, the lady on the phone was sketched out and advised me to go speak to this gentleman in person to find out what he was doing. Anyway, dont recommend this place, go to a real Verizon not this place under Russell Cellular.

Amazing service!!! I went here for better review and service for new information on switching…read morecarriers and rates for plans. Christian Demarco (5 stars employee ) assisted me in all my questions and concerns. I wasn't even expecting this but I got my plan activated and new iphone in my color choice. even better yet... got my new iPhone delivered, set up and working (Calls, text, apps) etc..the next day!!!! He even double check that once all up and running if anything was missing, needed to update or fix and checking to make sure no issues with new phone or cellular connection!! Hands down, great place and glad I switch back to this carrier. Also, want best service and understanding go here!!

They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!

If you need tech repair, TopTech is the place to go. Craig (the Eldest Geek) has been extremely…read morehelpful and his confidence in his abilities is comforting during a stressful time! While I was on a trip, my camera SD card corrupted and I lost many precious memories. After calling many different places, TopTech was the best option to help me out and retrieve the data from the corrupted SD card. I cannot wait to see the pictures and truly appreciate this team!

Brought my phone here, on a Monday afternoon, after seeing that my screen on my Google Pixel 6 Pro…read morewas separating, while inside my case. I called first to ask if they were open and available - They were. I had never heard of this store before. Upon arrival I was quickly seen and discussed the issues with the employee there. The employee stated that they did not have the Pixel 6 Pro batteries in stock at that location but that I could travel ~40 minutes to one of their other locations and get the service done there or I could wait and have one of their regional staff managers bring a battery another day, or have them order a battery. Since they offered the service, and it's built into their price, I opted to have them transfer the battery from the secondary location, figuring it would be faster than ordering one... I left with my phone and waited a few days. The receipt stated that I'd be notified by 06/11. So on the morning of 06/12 I contacted the store to inquire if the parts had come in. The employee stated that the parts were in-store and that they had called an left a voicemail (and gave me the time of the VM call) on my phone, but I never received it. No worries! I'm sure they did leave me one. I'm just happy to finally be able to get it fixed. Not stressing over a day! Upon arrival they stated that they were going to put my phone into a repair mode and that they wouldn't be able to access any of my data while it was in that mode, and to enter and exit that mode they'd need my PIN (which they DO NOT write down or keep in any way). Very happy to see that their customers' personal data, in their phone is secure, and that curious eyes wouldn't be looking through it (not that I think they would!) Nice to see they care to educate and re-assure their customer base. They also use GENUINE and not aftermarket parts for Google and Samsung, unlike other shops. The only gripe I had was the price -- but then again, who doesn't whine over an expensive bill?! ...$150+ for a battery replacement seems a bit much. But, I do understand that they need to pay for 2 staff members every day, insurance, rent for the space, and parts... But, at least maybe give first-time customers a 10-30% discount to keep them coming back, maybe..? Another shop told me they'd do the battery replacement for $80. But again.. who doesn't want best price? It's crazy to me that it's failing so soon, when I've always kept it in a case, only dropped it twice, and always take care with it. I ordered the phone in April 2022, from Google, for just over $1,050! I am happy with the service I got, and hopefully this will be the only time I'll have to make such a heavy investment into a phone that's not even 4 years old to me yet... Great job on the work, uBreakiFix. Hopefully I'm good for another 3-4 years, at least!

Quoted a ridiculous rate for a minor fix. Just a loose button, wanted to replace entire frame.read more

Simply amazing! They were fast and proficient and I am very happy that my insurance company chose…read morethis company to repair my phone. Thank you!

A big shout out to CPR in Manassas Va 20111 for the good job Muhammad and Mijhail did on my iPhone…read more15 on Saturday morning 3/26/2025 at 10:00am. They were courteous and provide accurate time to pickup my repaired phone. Thank you!

Want to sing Chad's praises. He was so knowledgeable, kind and VERY patient. He took care of me…read moregetting a new phone and also helping me get my mom a new phone as well. ALL while dealing with texts coming in every second from my mom with new questions. LOL He was proficient in everything and paid close attention to detail with everything I needed and answered all my questions with accuracy. Even after taking care of me that day, he was great by helping me the next time I came in completely prepared for my visit which cut the time in half. (so grateful for this as I went in straight from a long days work) He is awesome. I have told others and will continue to tell them to go see Chad if they need anything from Verizon. Excellent choice of a consultant/salesman for Verizon!

would give 0 if I could customer service was very bad they told us one thing then we came back for…read morethat service and said it was able to be done, they started yelling at us saying "it's just a screen protector" then started talking about how the manager got fired and got fired because he was not doing what he was supposed to do which don't think you are aloud to explain why a worker got fired to customers so overall would never go here again and don't listen to them when they say they will do something because they won't