Horrible service and rude employees, ignoring me while I waited to pickup my medication. Also, they have stopped notifying me when a prescription is ready. I will never have a prescription sent to this or any other CVS location. read more

The gentleman who works at the CVS pharmacy who name was unclear and helped us on Saturday, September 6th at around 12:00 pm is extremely unprofessional. He would rather get into shouting matches, not help the customer and be passive aggressive. It is an absolute shame at the amount of displeasure we had to deal with trying to fix an error that they made, is ridiculously. If you want or expect any level of professionalism and or decency this is not the place to go. Avoid at all costs. read more

If you need a photo, go somewhere else. Came to pick up my photo order for 3 posters and they were printed on the wrong paper. Then the man said it'd only be 5-10 minutes for them to be re-printed on the correct paper. I figured I had time so I waited. He then told me the machine went into a self cleaning mode and would only take a few minutes. I've been here for almost an hour and a half still waiting for the 3rd poster to finish printing. I offered to come back tomorrow and he insisted they were almost finished. That was 30 minutes ago. I would leave but I've already put too much time into this. Never ever again. I'd rather drive a half hour farther just so I don't have to worry about this again. If I could rate a 0 I would! read more

I had 2 prescriptions sent on Wednesday. I received a call my RX was ready (It was within minutes of it being sent). I go to pick them up and am told only 1 is ready they need to approve the other with my insurance. It is under $20 so I tell them I'll just pay for it. I am then told they don't have it and it will be in by Friday. I get an automated phone call Friday RX is ready. I go, nope not there, it will now be Monday. When I leave, I get an automated call saying my RX is being ordered. Did they not order it previously? Monday comes and goes and not a word. I call Tuesday and according to the automated system both are ready. I go, they can't even find me or my RX's in the system. REALLY? The above was frustrating but the major issue was the attitude. The first person I spoke with on Wednesday was flat out rude! The 2nd girl was nice. The third time the girl at the pick-up again so rude. Just said go to drop off. At drop off the guy who helped me was polite but no emotion to him. It was almost like he is so used to having to deal with issues that he doesn't care one way or the other. I had my RX's sent to Costco - Trip out filled approved by insurance in under an hour. Crazy how when employees are happy where they are the transactions are easy. read more

good manners, understaffed, a little too warm/needs better air conditioning, other than that they've got things squared away for the most part. read more

This place is terrible and always has been From most of my experiences (Although the last time that I came in because I got hit by a car and wanted to know if they had footage from the accident and the guy manager was pretty awesome). I had sent my prescription here so I kinda had to go. When I get there there's not even one cart in the return and I decide not to hunt the whole parking lot. I was looking at the gift section and had a few fun unique gifts picked out for my kids (probably about seventy or so worth) and I went up to the front to check prices since they had not ANY of them labeled in the whole aisle. So I find out prices and I'm off to the side letting get help the next person while checking prices online. I go to put one of them back and switch for a second of one of the gifts, and the manager won't leave me alone about where to put the things I haven't scanned yet when I haven't even gotten to scanning my things and wasn't going to do self checkout anyways. She's standing next to me as I'm still checking online. So as I go to switch out the item so I don't give the employee more work, she grabs the item from me and gets an attitude. I know we are in a high theft area and I knew when I walked in with my backpack/purse combo that I'd have an issue with that an my reusable bags since there are homeless in the area. It's happened before but when I simple carry my bag on my arm it magically DOESNT happen. So I'm being profiled as homeless or a thief and she's starting to upset me and make me very uncomfortable so I ask for a manager (yes, sorry kids I pulled a karen move) to which she responds she is the manager and pulls her shirt showing her name tag "Cynthia Jordan" and with all the attitude says "THERE YOU GO RIGHT THERE THATS ME IM THE MANAGER" and she says I need to leave with my stuff and I'm telling her she is profiling and it's not okay for a customer service worker to act like this. She had no idea what was going on and that I had been talking about these items with the worker and was waiting on the other person to finish their transaction and she had no interest in being wrong or knowing that there was more to the story than her preconceived biases. This situation has only happened one other time and it was also when my bag was on my shoulders. It's crazy how just having a backpack can get you labeled and profiled, considering north park, hillcrest, etc this never happens! I want to add, that the store outside is absolutely disgusting and full of trash. No carts are brought in from the parking lot, and it takes 10+ minutes just to get someone to the checkout counter. read more

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I have always had nothing but great service. MaryAnn always went above and beyond to help myself and family. Always with a smile. read more

If you actually want your prescription do not have it sent here. My doctor sent my prescription here on Wednesday morning I called at 6pm to find out they did not have the medication. No one called me. The person on the phone then told me they could order it and it could be in on Friday. I called today Friday afternoon to be told no they do not have the medication. Again no information was given to me about any of it. So if you have a condition that requires medication do not depend on this pharmacy to fill it. This pharmacy will continue to push it off until you die at home waiting for the Medication. And not care. Or tell you any information about it being delayed or let your doctor know that the medication can not be filled. read more

Very old beach of CVS. I went to the pharmacy and their customer service is so irritating and pushy. I came to take the vaccine and they tried to force my brother to take Covid vaccine and the flu vaccine. She asked him " did you take Covid vaccine? Did you take the flu vaccine? When and why not now?" Why the f is that anyone's business! The lady at the pharmacy kept pushing and asking him when he is going to take it when he only accompanied me and I was the one talking and requesting the vaccine. Literally no manners and horrible attitude! read more

Absolute garbage! Alarm going off the whole time 21 minutes in line for one customer. Please please please go out of business! You would think someone might be shopping there that's sick and I don't know want medicine asap? read more

Absolute worst customer service of my life! My son is super sick, I scheduled online with customer service for a flu and COVID test. The person who spoke to me in the pharmacy got a huge attitude with me and told me to circle around while they call the nurse. While I am a nurse practitioner, I understand machines going down, BUT there needs to be a better process. They told me they can't send me to a cvs with a working system. They won't let me swab him now and work on the system later. The worker asked me to keep circling until they figure it out. I have waited 34 minutes now. read more

Worst pharmacy ever I don't recommend it to anyone and the store looks so old inside and outside and dirty

My friend came in today and was helped by Fereba. When asked to check her insurance, she did and told her she couldn't take it which she knew wasn't the case. My friend asked her to speak to the primary insurance holder, Fereba refused to help and dismissed my friend. If she would have properly done her job, she would have known that her insurance was taken. It's frustrating when you're trying to get important medication and you're doing your due diligence only for someone to not care enough to help. read more

Smelly and dirty. This store is gross. There is a ton of stuff under the shelves yuck. The associates couldn't care less about customers, I walked within a foot of an associate that never acknowledged my presence. Ever hear of the 10 foot 10 second rule? In a pinch I use this pharmacy because it's close to me, I wouldn't buy anything in the store though. There are other pharmacies close enough and will be my choice in the future. read more

Anna was the most helpful and kind person I've ever had help me at any CVS in my entire life. I know it sounds dramatic but she was wonderful and very thoughtful. Thank you again read more

I don't know who hired sally arabo but she is actually a disgrace to CVS. I have never met someone so rude and unhelpful more then her. She needs to learn respect and customer service because she is clearly lacking in that area. I have been coming to cvs for years and I have never met anyone as unhelpful As her. She doesn't put in any effort to help customers if there is an issue with the prescription or even explain it properly to people she is extremely rude. They must of had been desperate to hire her, she makes me not even want to go to cvs to pick up a prescription anymore. Her coworkers also were saying that they can't stand her rude attitude. Upper management needs to be notified of her. read more

If I could give a zero I would! Avoid this place at all cost, it's the worst pharmacy I've ever been to. The staff all tell you different things, and give you attitude if you ask why you were told a different answer the day before. I dropped off my prescriptions 24/48 hours in advance to give them and for the last 4 times they have not been ready. It's terrible to have to be late to work monthly because you have to pick-up your prescriptions! Knowing you did everything on your end to prevent this unnecessary inconvenience. I've given them multiple opportunities to follow through with what was promised, unfortunately they can't get it together. read more

THIS IS FOR ALL CVS STORES CVS says that they deliver. It's Not True, they will stick your meds in the mail but some meds aren't allowed to be Sent In The Mail. CVS DOESN'T DELIVER! read more

I hate when my prescriptions get sent to this location. They are so slow and there is always a huge wait. Staff is not nice, more annoyed by your existence than anything. Should not have to wait an hour for a Rx they called me and told me was ready to be picked up. read more

worst customer service My daughter super sick, i was there before they close in 5 minutes and they say we are closed, but there still 5 minutes. I was there only to pick up!!! So it's super easy and quick, but the lady who spoke to me, she talked to me more than 5 minutes teaching me to not be late. Excuse me, I had work just like you and I wasn't late because I was there before closing and that's true I was only 5 minutes before closing but still 5 minutes count. I think, if she helped me instead of talking, she probably could give me the medication.. Such a bad customer service, they don't think of people lives.. read more

I want to say thanks to Dr. Nour that made sure that I didn't leave without my medication which I needed ASAP due to the torn fibula I had sustained. read more

This is the WORST place to go if you need an RX filled. They have messed up the last 10 I have gone to pick up. They ALWAYS try to charge full price when they have my Wife's insurance on file. They make me wait a good 15 minutes every single time so they can change the RX to reflect our insurance. I'd have to guess they are trying to rip people off. beware!!!! read more

CVS has been going downhill in the past year . This is yet another location where it's run at night by people who are not trained at all to deal with humans . We had a cart full of grocery's and the cashier did Not want to ring us up and forced us to use a self checkout kiosk . Needless to say the grocery's did not fit on the tiny shelf of the kiosk and they started to fall on the floor . We begged another employee to help us and he walked away fast . If I were manager they would all be replaced by morning . There are plenty of hard working students and adults who need employment . Don't you think you need a better interview process , If you have one at all ? read more

You would think due to covid that they would hire more people to work the pharmacy drive thru. Nope, expect to wait about an hour to pick up your medication. When I showed up there were still 6 cars ahead of us. Don't have a drive thru if you aren't going to be efficient. read more

It I could give this store a minus 0 I would. The pharmacy staff is incredibly rude and could care less about customers. When I asked to speak to a pharmacist she actually called me a liar then hung up. I wasn't being rude to her, just letting her know how I was treated. All prescriptions being transferred out of this awful pharmacy today! Apparently I'm not the only one who feels this way based on the other 1 star reviews. read more

Came for flu shot. Pharmacy personnel are great. But one of the other EMPLOYEES was walking around and pulling his face mask down, exposing his nose and mouth, every time he talked to people. That obviously defeats the entire purpose of wearing a mask in the first place. read more

This was your average run of the mill CVS. Nothing special to report. There was not an over abundance of employees ready to help my friend find what he was looking for. It looked like they did try to keep the store clean. On some items they had the store brand cheaper than the name brands. On some items you could get a name brand on sale cheaper than the store brand. Let the buyer beware. read more

This is the fuckin worst cvs that i went to. They have a self service cashier but you cant even use it when you buy liquor.. and they only have 1 cash register.. if there's somebody tryna return stuff and they cant figure out what to do goodluck. You have to wait for a good 30-45 mins. Yup you heard that right.., its so ridiculous.. read more

It's ok. They had some of my meds but weird vibe here like your not welcome. Dont know what it is.

I like this pharmacy because its close to home and the drive thru... Otherwise its the worst farm techs and who knows what intern or not trained well assistant will help you and act as if they know something. The kaldian young binho is rude unknowagable. The drive thru is the only good thing and one gentleman that speaks good English and is very personable. I like to call him Mr. Speedy happy, other then that forget it. read more

What is with CVS stores in general, does all of their pharmacies just suck? Granted the only reason I'm giving this location an extra star compared to the CVS on Chase & Avocado- is because they treat you like a person and don't judge you on your prescriptions. I had a horrific nightmare happen at the other location, the 2 Arabic pharm.techs decided they wanted to make fun of the fact that I'm on a certain prescription(no I'm not a dirty girl or on anything scary), they called me some really harsh things in Farsi. So when I turned back and retaliated at them , it shut them up fast. Yes, growing up in East County you too can learn other languages, and when your step father was always in in Iran, trust me you learn alot more than just the bad words.. But back to this location, its pretty much in the heart of the valley , filled with crackheads, weirdos, and people trying to constantly re fill their xanax prescriptions and pay for it with food stamps card. So no wonder there is always such a long ass line . The poor techs have to deal with everything and then some. But for the most part if you drive thru the drive thru , you are handled with care and with someone who is courteous and nice. Id say there are about 3 nice people that work back in the pharmacy other than the pharmacist himself. But it must be the location to put them in such shitty moods day in and day out. Sucks, but don't take it out on someone somewhat normal like me! Props to the little gay man with the curly q mustache, hes always uber nice. If you aren't gay, sorry , you just seem it , and there ain't nothin wrong with that! CVS is always gonna be an interesting joint, especially this one. Note to you: Don't sit on any of the chairs , or sit at the high blood pressure machine, Ive seen people puke, pee and poop themselves in all of those chairs. Just walk around til your name is called . Good luck and feel better! read more

I called and the pharmacist said there were two calls ahead of me. I waited forever, so I thought they forgot about me so I called back and no response. Finally they said two calls were ahead of me again. I got mad so I hung up. Then I called back (I'm not one to give up easy as you can tell) and they said the said thing a third time so I put the phone on speaker with the loud music blaring while I fixed my breakfast while carrying the phone all around with me (I really need a headset for this place). A good hour now has gone by and right when somebody came to the phone I got disconnected. Errrgh That does it, I'm not calling back tonight. Good luck if you can ever get through to this place. ***This is edited to say that we spent an hour and a half waiting for medicines. They kept saying they were doing it and they weren't. And they kept saying they'd let us know and they didn't. Finally after the 8th time of asking what the hold up was a blond woman said "Well we'd be glad if all these phone calls weren't coming in and taken care of" and I said "I'd gladly do it...I've always thought you needed an employee just to stand there by the phone all day long." Sheesh. And they weren't even on the phones, just ignoring the ringing. No excuse. We will not be coming to this CVS anymore. We have had it! read more

I am so over this CVS. On my way to another one. They ran out of my RX and it's not the first time. they usually run out & you think they would order enough but this time they don't even have the form to order them. they are rude to boot. will be switching to Walgreens very, very soon. read more

Went inside solely to pick up my prescription. The female associate with long black hair was very professional as it was very busy at the drive through and with a line of customers behind me. Greeted me, smiled and thanked me for my visit. read more

I am thinking take my son an I meshine some where esle. Their hours sucks. An their few people work there r rude an don't now costumer service at all read more

If I could give zero I would..! Pharmacy staff are just clueless about whats going on.. I been waiting for my medicine for a week now.. different excuses every time I go there to pick it up.. I need it as soon as possible but who is there to understand ..! read more

The pharmacy department was awesome. Dropped off my daughters prescription and surprisingly it was ready in less than 10min. The pharmacist was amazing, she explained the dosage and all precautions in regards to taking the medicine. read more

I have had nothing but trouble from this pharmacy. I called in 5 (FIVE) prescriptions on 10/22/2015 for refills. I called and was told they were ready. I went in at the drive thru. and waited in line 28 minutes (there were 2 cars ahead of me), I got up to the window and was told "I'll be right with you" I waited 11 minutes and fineally I was told that only 1 prescription was ready. I told the man at the window that I had called in and was told my prescriptions were ready. He replied "I don't know anything about that". I got my 1 prescription and left. I might add I live 13 miles away now I will have to go back again. I might also add that while I was waiting in line I saw several people get in line then leave after waiting a substantual amount of time. read more

These people are idiots! I have surgery tomorrow and my prescription that was efiled by my Dr 7/30 is STILL NOT READY my first dose was supposed to be taken at 4pm. I stopped by numerous times in the last 5 days and called a couple times they supposedly ordered but did not get it in. I cannot stand this pharmacy! read more

This one star is for CVS Pharmacy not the store itself. I went there an hour before their closing time to drop a simple prescription for a coughing med the doctor had just giving me. There was only one client standing next to the pharmacy. When I gave the prescription to the employee there, he asked me if I want to pick it up today and I replied yes because I was very sick and I needed the meds right the way. The employee there then told me that HE DOES NOT HAVE TIME TO PROCESS THIS TODAY, THEY ARE BUSY NOW AND I HAVE TO COME TO PICK UP MY MED TOMORROW IF I WANTED TO. First he made that decision without even discussing that with the pharmacist who was standing few feet from him. He said he does not have time to process the prescription when they had an hour before closing and I only saw one costumer standing on the pick up line, which means that they had processed his prescription already. Later the pharmacist came to ask what is going on and the employee told her that they have no time to process my prescription and she did not even bother to lock on my prescription and just agreed with the employee, which makes me wonder who make decisions in this pharmacy? Later I went to Walgreen Pharmacy cross the street from them and they process my prescription in less than 5 minutes. read more

CVS Pharmacy - Drugstores Near Me - El Cajon, California