Four days ago I asked for a refill for a prescription I have refilled more than forty times in eleven years. But they were out of stock and their computer promised to let me know when they had it. No result yet. read more

No way to get to a live person. Only robotic questions and incorrect replies. Idiotic.

I was the next person in line at the pharmacy to pick up a prescription. Roberta directed me to go to the cash register next to her and told me to put in my info, even though there was not one there to help me. Then she called the person behind me in line to her register and started helping him. I was incredulous so I asked, "excuse me, I was next in line, why are you helping this person and not me?" Her reply was that someone would soon be with me. I told her that what she did was rude and wrong, that I was not invisible and she just kept repeating the same words. She would not even look me in the eye. I just changed my pharmacy to Walgreens. I am done with the rudeness of the CVS pharmacy in Concord. read more

I love this pharmacy and the staff there. Over the last year or so, I have been a frequent customer and Adina, Karen, Michael, Erik, Donna, and Christian have been very helpful, knowledgeable, courteous, and kind. CVS's phone system is not optimal and I don't like not being able to speak directly with someone in the pharmacy when I call. The in-person service is excellent, including vaccinations. read more

I've been a customer at CVS in Concord, MA for many years. On the plus side, the staff, particularly the pharmacy staff, are very experienced and provide excellent service. And, the store has a pretty good selection of personal products (Shampoo, shaving needs, toothpaste, sunglasses, etc.). But, sadly, the negatives are many... First, the store is seriously understaffed. Even cashiers can be hard to find, let alone anyone to help you navigate the products in their aisles. Second, the pharmacy has become nearly impossible to get a hold of via phone. It seems that CVS corporate keeps on adding layers of menu selections and automated responses in their phone system to discourage you from actually talking with a human being. The automated responses have yet to be helpful to me, and certainly no effort is made to make your experience less frustrating! The CVS website is even worse. Finally, when I get a prescription there, I do not want to have to jump through all sorts of hoops to get it - such as being pressured into going with automated prescription deliveries by mail, or having to answer a cascade of irrelevant questions I've answered many times before. Therefore, I recently dumped CVS and switched to a locally owned pharmacy. I actually get to talk to a human when I call - on the first try. The store is well staffed. I don't have to deal with a blizzard of stupid questions when running my charge card through the machine. And, even the prescription prices seem to be lower (at least they are after the insurance adjustment). Goodbye CVS. Nice knowin' ya. read more

I gave the pharmacy an honest zero rating zero stars, poor Customer Service lack of compassion and care. Suggest anyone who can move their pharmacy business somewhere else. read more

Had the Wall Street Journal. Even set one aside for me after I called. read more

CVS Pharmacy - CVS - logo - Drugstores Near Me - Concord, Massachusetts

The CVS in Concord, MA is like almost every other CVS: they have the standard products, a pharmacy, give out vaccinations, etc. The pharmacists are generally very good. The clerks are fine, too. People are complaining for no reason here - you are going to a retail pharmacy, not booking a room at the Ritz Carlton. read more

the staff seem uninterested and bored. When no customers need attention, instead of straightening shelves, they play on their phones. The register line situation needs help. People line up sideways or down the aisle and others get angry and confused. Juan leads well when he is there but when he is not chaos starts. No one can answer questions we asked. Also the long haired guy in the pharmacy acts brisk and rude to us older citizens as well as youngsters. Who needs him there? Maynard and Acton much better read more

Pharmacists are just so rude. At times they get very confused and I, as a non pharmacist, have to explain things about my recurring prescription. read more

What ever happened to customer service at CVS seems like a complete inconvenience for every cvs employee nowadays to check u out.. am I missing something? Is everyone suppose to use the self checkout? guy that works here was rude AF checking me out today, I get if ur having a bad day or whatever but two or three rude comments in a matter of 30 seconds checking out.. is just unacceptable. The acton location is no better rude employees there also.. CVS employees have sh** the bed LATELY if u ask me.. maybe it's the pandemic, maybe other customers are rude, maybe there only making 14$ an hour so why not be rude.. not sure?? but I'm done with CVS in concord and acton.. only place I haven't had a rude employee yet is the Maynard CVS, this company needs new employees or to be trained on being polite and courteous to guests, absolute joke lately since the pandemic started!! read more

their automated phone system has changed - for the worse! After 6 different attempts to reach a pharmacist over a span of 30 minutes, and even after speaking with two front-counter clerks, I STILL could not get through to the pharmacy. read more

I love their stuff I get tons of stuff here: gum, makeup, cameras, shampoo, whatever. I like that u can get inexpensive makeup here unlike sephora but cvs's still has great quality. I also like that cvs has lots of different brands (like maybelline, clinique, NYC makeup, or trident gum, for example), whereas sephora only has one brand: the sephora brand. I just love CVS. The staff are always friendly and helpful. This is a great place I always find myself in. read more

I always get the sweetest woman at the front cash register - she brightens my day! There's also a very diligent pharmacist assistant who has always provided fantastic customer service. I don't remember his name but he wears glasses. read more

This CVS went above and beyond to help us secure a prescription while visiting relatives here in the area! Thanks so much for your help in avoiding a nightmare while on vacation! read more

I've found clerks in the CVS store to be aways helpful and courteous, and the pharmacists, when I've been able to speak to them, competent and helpful. But the phone service has become completely dysfunctional. When I need to talk to someone in the pharmacy, I'm told to go online or use the app. I do, and both have been of late completely dysfunctional. Try to call direct, they don't want to talk to you. Can't get a person to talk to you. Will put you on hold forever. While damaging your ears with their repeated messaging chatter. Pre-recordings have been starting with "we're experiencing system difficulties" but "we'll be with you momentarily." The first is true; the second is but a lie. And I think they've been saying they have "system difficulties" for about a year or two now. You'd think if they know they have them, they'd fix them. Most recently, they've erred by deleting a month's worth of prescription Eliquis that I need to take. So they're not refilling it, and I can't even talk to them about it. Also, went into their store to either get both a flu shot and vaccine booster, or make an appointment to get one. Couldn't do either in store. Was told to go online, but had started here, and that didn't work, as I told them at the time. A dysfunctional circus, a Catch 22. Wonder what's happening at their management level? Who's running the shop now? Right now they have highly automated dysfunctionality, programmed to self repeat. Or so it seems. Now I have "system difficulties" with them! read more

I give these folks five stars for being well stocked, having a quick pharmacy, and staying open until 10 pm in an otherwise very dead corner of the Boston area. read more

Dear Jeff Bezos, please disrupt the pharmacy industry. If there was ever an industry that provides shabby and poor customer service it's this one. Frankly Express Scripts isnt all that much better than CVS. At one point today I had a CVS pharmacist online, a person from Express Scripts and Blue Cross Blue Shield. Finally, the person from Blue Cross Blue Shield said to the pharmacist from CVS why don't you Just give her a vacation prescription? That phone call sucked up about an hour of my time today. Then, when I got to CVS two hours later, the prescription was not filled. Nobody cared, and the pharm tech look bored and impatient. So, please just disrupt this business. All of America will thank you read more

My doctor wrote two Rx one for 20 tablets plus 6 refills one for 90 tabs 6 refills of a different med. When I go to pick it up the lady hands me a bottle for 20 tabs and 5 refills. I point out the discrepancy and say this script is for 6 refills, then they proceed to tell me that they feel 6 is too many refills, and the most they will give me is 5. "But that is not enough medicine." I tell them. The doctor wrote it for 6 refills so I would have enough medicine. Well, sorry, they say, the most they will do is five refills at a time. Then they hand me the other script for 90 tabs and 6 refills, and I point it out that this one has six refills even though you just said the most you would give me is 5 refills. Then they have a little pow wow and then proceed to tell me than when I run out early, to just call my doctor and have him reauthorize another refill! Um, hello?!? He DID authorize another refill that's why he wrote SIX refills on the prescription! I am being scammed, and I have a strong suspicion that because the medicine in question is a controlled substance medication I think the behind the counter crew are playing fast and loose with the recordkeeping in order to score some pills. Avoid this place at all costs. Poor customer service & shady business practices. read more

good pharmacy, but DO NOT get passport pictures from them - they are not well trained, and our passports got rejected pictures were too blurry, causing unfortunate delays. read more