Hey CVS. Thought you should be aware. I scheduled a Covid test a week and a half in advance, for texts the same day of my appointment reminding me to come to it...only to get for a closed drive-thru, go inside and be told that ALL the techs are sick with the VERY thing we are getting tested for, and that they won't do any testing for a while. When I asked them why we weren't notified, we were simply told that we would be notified once the system notified us...after we had already showed up for our appointment!?
We were also given a number to reschedule the appointment, which we dialed, went through the processes, only for the automated system to tell us they can't reschedule over the phone, but could schedule a new appointment. So we pressed THAT prompt, and were informed that they don't actually do scheduling over the phone!
So, at this point, I am very upset and called corporate, asking kindly to speak with a supervisor. I was transferred by a very helpful customer service rep...to a number that was disconnected!!
The only reason we were getting tested was so my wife could go back to her college classes. We were informed by the school that if we do not promptly show tests results, there would be disciplinary action. So, if disciplinary action is taken before our next Covid test (assuming CVS doesn't cancel and then not tell us again), please be prepared to be held accountable in a monetary fashion for the classes we might have to be reimbursed for. read more