BEWARE!!!! CVS -2877 on Lawyers Rd. ZERO stars. We have been getting our RX from CVS since 1999 and they get a lot of our $$$$. Today, I pulled ALL of our prescriptions from CVS. Several serious things have happened. About 6 months ago, I picked up my meds, went to place in my pill box and noticed the pills didn't look the same. CVS gave me the incorrect prescription.... they gave me Susan's high dose sleeping prescription. I looked at the bag, it had my name on it...the bottle had Susan???? Yes, I had Susan's name, address, and doctors' information. (I don't know Susan) HMMMMM. I returned the next day and told them the situation and they commented "Oh yeah, we do make mistakes" WHAT THE HELL? REALLY??? If my husband filled my pill box. I would have fallen asleep driving to work. I take my thyroid meds every morning. They refilled my prescription as fast as they could. You know this Puerto Rican girl was tell everyone in line to check their medicine and what happened to me.
A few months later....CVS strikes again, picked up my husband's diabetic meds and went to fill his pill box. Opened the Metformin bottle and noticed different size of pills. HMMM. REALLY? This couldn't happen again???? oh yes it did. The bag has my husband's name and the bottle. They added 15 pills of Xanax. I called CVS and they said I needed to bring the bottle back to them and they would refill with correct pills. No sense of urgency or concern. They refilled and handed me the bag. No apology was given. WOW!!!!
So, it does come in threes...that's what they say. CVS strikes again, on Monday, 8/8 my husband picked up his NovoLog (insulin) and 4 boxes of needles (for insulin) Our insulin coupon has 30-supply for $25.00 and 90-day supply for $75.00. They charged us $75.00 for 30-day supply and $160.00 for 4 boxes of needles. The total of this transaction should have been $70 ish. They should have told him about $160.00 for needles, they didn't, he assumed he had other meds that needed to be filled. I took the insulin and needles back on Monday night, they would not take the needles back (in the same bag they gave us and stapled, we didn't open). and Valerie in her rude smart a$$ mouth. We charged you the correct amount and I showed her the same coupon they have on fill. I said, this is a 30-day supply that we got today. Valerie said no we gave you 90-day supply. Valerie doesn't know how to read; she looked at it and said I would need to call our insurance company and we couldn't return the needles. If she had looked in her system and the box...it was for 30-days. I would need to talk to her manager to come back Tuesday. I returned on Tuesday; Brittney didn't work Tuesday. I went back on Wednesday, got my refund for over charged insulin ($50.00). Brittney (manager and very rude) would not refund me the $160.00 for needles. She said if we brought them back the same day, she would have given the refund. WE DID!!! and they said no. So, the bag sits at my house for 2 hours they would refund...but 2 days they would not refund. WE DIDN'T OPEN THE BROWN STAPLED BAG!!!! Looking online I can purchase the same box for $14.99 a box.
BEWARE!!! STAY AWAY FROM CVS!!!! read more