Today I had a very trying experience getting my wife's prescription refilled at CVS. The issue was that the doctor sent the prescription to Tucson where my wife was last week and because of flight schedules and other things she didn't get it there. So we had it transferred to our CVS here in Carlsbad and that's where the drama started. CVS has a new system or you can't call and just talk to someone you have to leave a message and they will call you back brand new system. so thanks to two superstar employees Nadia and Hassan who took an incredible amount of time and dedication of what they do to make this work today. I cannot say enough good things about this Pharmacy today and how they took care of a problem that wasn't theirs. All I can say from my wife and I is thank you you went above and beyond. read more

CVS Pharmacy - The lost prescription..... - Drugstores Near Me - Carlsbad, California

If you want pharmacy staff that keep you waiting, treat you poorly, and don't communicate with one another, this is the place for you. I pretty much never leave negative reviews, but be warned, this place is awful. Save yourself the headache (and some money) and send your prescriptions to express scripts. I found I'm spending about 30% less and no more nasty pharmacists and pharmacy techs. read more

This is perhaps the worst pharmacy in North County. The lines are consistently long, and pharmacists seem exhausted. The phone rings endlessly without answers. We waited in line for 20 minutes, and just as we were about to reach the counter, we were told it was closing time and to return tomorrow. We have since transferred all our prescriptions to Vons pharmacy, which offers much better service. read more

I am a health care provider. I called an antibiotic for an ear infection. the virtual assistance told me the medication will not be ready for another 32 hours. Totally unacceptable. read more

CVS in general sucks. This store just sucks harder. Every single time a physician sends in a prescription, I'm told they "never received it." Somehow the problem is always on the doctor's end; never theirs. Of course, you can never solve any problem by phone because their Artificial Stupidity system gatekeeps the valuable time of their minimum-wage employees. Online? That's for serious businesses. Stop wasting your time and go to another pharmacy - preferably not a CVS. read more

This CVS Pharmacy is beyond frustrating. Every single time my doctor sends in a prescription, I'm told they "never received it." Somehow the problem is always on the doctor's end-never theirs. After multiple confirmations from my physician's office that it was sent, CVS still claims they don't have it. It's a constant back-and-forth that wastes everyone's time. Meanwhile, I'm left without necessary medication, chasing down answers between the pharmacy and my doctor like it's my full-time job. Phones go unanswered, holds are endless, and when you finally speak to someone, there's zero ownership or urgency. At this point it feels like incompetence or disorganization is the norm. For a pharmacy, that's unacceptable. I've lost confidence in their ability to manage something as basic. and critical, as receiving a prescription. Transferring out immediately. read more

Stopped off for some drinks. There was a lady returning stuff taking a while. There was a guy at another register that was looking at us. I asked him are you opening he said no. I just looked at him. Then a minute later I guess he felt guilty and opened up. Then he had a bad attitude. He needs to change professions. Customer service is not his field. read more

The staff are good and courteous promptly responding to queries. They keep correct timings and don't waste the time of customers

Forget about reaching an actual pharmacist . You are put into a phone tree that will never connect you with anyone. In my case, instead of contacting my doctor about my medication, they kept sending ME texts as if I was the doctor office. My Dr. never received a call from CVS to correct the prescription . Until businesses catch on that people are tired of never ending voice trees that go nowhere, they will continue to get bad review and ultimately less business . I am moving my family to a local pharmacy that caters to customer service. read more

If it was possible to give a Zero Star rating for anything, this would be the place. By far the most incompetent, rude, inept staff you'll find anywhere. Not a single ounce of customer service or patient care in anyone. If I were in healthcare I would be embarrassed to be associated with this facility nor should any healthcare practitioner, subject their patients to the abysmal joke of a pharmacy at this CVS. read more

Again, computers not working this morning, standing in line waiting for over 15 minutes and then told to come back because system is down. Happens too often at this location. Staff is rude and laughs about it. I just phoned to ask if pharmacy computers are working and I get an AI operator, who cannot answer if the pharmacy is now operating. Not good. My last pick up at this facility, moving to another provider. read more

When you need something in a rush and don't want to deal with long lines, CVS is always the spot to visit. This location is clean and easy to get in and out of. I needed something to soothe my sore throat and cough. Ended up with Vicks VapoCool Severe! A few minutes after buying my goods, I already felt 100% better! I'll be back soon. read more

CVS Pharmacy - This works! - Drugstores Near Me - Carlsbad, California

Most everything! Always homeless by the front door and also using their bathroom and asking for money $1.15 to be exact! Gross! Horrible lines snake through the aisle from each window woman had a dog she was rocking in an actual baby buggy- customers complained but they did not ask her to leave, gross.A gentleman carrying a baby waited in the big line , finally gets to the front-was getting pain meds for his wife who just had surgery, their reply- we don't have any!! Who ever heard of that. Customers were yelling at the the pharmacy ! they kept telling everyone to call the phone line but that's what I did the day before and it didn't work. I will never go there again! I miss Rite Aid! After this experience I will never go back!$$! read more

Their recording asks too many unnecessary questions, it becomes a bit confusing and overwhelming for the elderly, their recording used to be much easier read more

This pharmacy is horrible, the pharmacist/ manager is extremely unprofessional and rude to customers, she's made a lady cry the other day. Their drive thru is closed during business hours most of the time. I need to switch it to a different pharmacy. read more

ANY OTHER PHARMACY WORST pharmacy ever. Waiting for 40 minutes at 2 pm on a MONDAY! They text you and say it's ready but guess what? It's NOT READY! Wait an hour and come back and they have no clue who you are... this place should be shut down. If there's this many issues customers can see imagine what's going on behind closed doors. Hours are 9 am to 7pm for your convenience which is not convenient for anyone working 9-5 and creates loooong lines. read more

CVS Pharmacy - Do you like waiting hours to be forgotten about? This is the WORST place EVER!!! - Drugstores Near Me - Carlsbad, California

Why is the prescription drive-up frequently not working? Understaffed? Technology? It's on and off but happens a lot. I've been a customer for @7 months and I 've seen it closed for pickup at least 8 times. Staff nice, store nice but FIX IT! read more

Never thought I would have a favorite pharmacy but it turns out I do!! I love coming in to this CVS pharmacy!!! they always greet me with such warmth and always have a treat for me at the counter! I will always get happy for a trip to the pharmacy when it is to this CVS! best service and best people!! read more

CVS Pharmacy - top notch service - Drugstores Near Me - Carlsbad, California

So this is the "Alice In Wonderland CVS" because it's tucked aways in the northeast corner of this large shopping center in Bressi Ranch. I seriously never even knew it was here and finding its location is like falling down a rabbit hole. On weekdays there's always plenty of parking in this huge lot however on weekends it can get pretty busy since there's a Sprouts and a few restaurants in the same center. I've never seen this CVS really busy and it still seems likes it's still brand new. Everything inside is super clean and the employees have always been friendly with great service. The Pharmacy here is first rate and the staff is very attentive, efficient, and cordial. The Pharmacist at this CVS gives the BEST shots! They are truly pain free and precise. She totally knows her stuff and also has great people skills to put you at ease. Today I got both my Flu shot in one arm and my Covid BIVAL in the other and, you know what? There was no blood on the bandaids afterwards. She knew the perfect spot on my deltoids to target! She jolly well could be teaching a phlebotomy class. When I got my other booster here six months ago it was the same story. I've had some shots where I've bled out like a f'ling stuck pig and had black and blue marks on my arm. Yeesh! So when you go through the looking glass and come here for your vaccines know this- #1 The cell phone reception in this shopping center is totally dismal and there is no wifi. You'll save a lot of time and frustration by checking-in directly at the pharmacy rather than sitting in your car and trying to check-in on your phone! #2 The BEST time to come here is before 10 am on a weekday. There's seldom a line at the Pharmacy during that time period and everyone is chill. #3 They don't give you a lollipop after your shots but that shouldn't be a deal breaker. I mean, can you tell that I like getting shots? For, as the Cheshire Cat says, "Now I growl when I'm pleased, and wag my tail when I'm angry. Therefore I'm mad." read more

If I could give this CVS zero stars I would. I shopped here ONE TIME to pick up hair dye on my way home and one of the employees that I'm assuming must be the manager (Old heavy set woman with blonde/silver hair) was so unbelievably rude and disrespectful to me. I went to self checkout to pay for my two boxes of hair dye and this woman could not get there fast enough to stand in front of me and press all the buttons for me?! Literally pushed her way past me at the checkout kiosk and forcibly started pressing the start scanning... I said "Oh I'm alright thanks!" And she just stood in my space glaring at me while I scanned the boxes and started to pay. She then pushed past me again to press the debit/credit card button for me without asking and before I even pulled out any sort of payment to which I just blatantly said "I got it." She scoffed and backed up, but still hovered riiight next to me. I don't know if she thought I was stealing or something but I didn't even have a purse or any kind of bag on me?? It was just a horrible experience. Also, the carpet was DISGUSTINGLY dirty. read more

Very mediocre experience. The store is not very clean. Came here to grab a few items and I also picking up some medication. The whole experience was meh. The store was not very clean at all, staff was not very helpful either. Had to wait quite a while for them to refill my prescription. The line also moved very slowly. Be prepared to wait a while. read more

I recently had vaccinations at CVS at Bressi Ranch. It was an excellent choice because the person administering the shots was both kind and capable. Alan Mindell Local Carlsbad Resident read more

I strongly advise against getting your prescription filled at this location. I've never had an issue using the drive-up window before, but suddenly, they denied my prescription, even though my insurance and job haven't changed. The staff member at the window seemed clueless, unhelpful, and unfriendly. Save yourself the trouble and go elsewhere for your prescriptions! read more

Bottom Line: A large CVS When I lived in this area I always wished there was a CVS in the neighborhood. At last, residents of Bressi Ranch and Rancho Carrillo have a brand new drug store and pharmacy just down the street! This new CVS is bright, clean, well organized and large. Or at least it feels larger to me than other CVS Pharmacy but perhaps its just very wide. CVS is great for prescriptions, over the counter drugs, first aid products, etc. but they sell plenty of other stuff too. I could spend a lot of time in here looking at cards, nail polish, dry shampoo, snacks, and such. They even have a healthy grab-and-go refrigerator case at the front of the store. I've been in a few times and the staff has always been pleasant. This CVS is located in the new "The Square at Bressi Ranch" shopping center. I did not possibly think this area could get anymore congested but I was wrong. At least the added congestion come with the convenience of a local drug store. read more

CVS Pharmacy - Follow the black carpet tiles to the Pharmacy in the back of the store. - Drugstores Near Me - Carlsbad, California

Once again, this CVS Pharmacy in Bressi Ranch could not fill a time critical prescription requested by my doctors. Time critical prescriptions are not "elective." They are mandatory requirements to address urgent medical conditions. Had this been the first time this CVS Pharmacy could not support prescription requests for time critical medications, perhaps I could understand the delay, but this is a repeated situation with this pharmacy. Days or even weeks transpire while waiting for a prescription to be filled. In one case, they flat out could not order the medication prescribed by my physician. What is even worse than being out of stock on critical medications is the total lack of customer service, a willingness to work with the patient, and a lack of compassion for the patient/customer. The lack of professionalism, abruptness, and discourtesy is appalling. We have shifted all prescription needs to Walgreens Community Pharmacy in La Jolla. They offer same day delivery, have never been out of stock, and are very customer service oriented. The CVS staff can take lessons from Walgreens. read more

This CVS saved my butt when I needed to stop off the highway for some eye drops on the way back into LA. It's an easy off-highway location, clean parking lot and store, and well organized store. read more

I echo the sentiment of Cris C's review. These are recurring problems, and no one at the pharmacy takes responsibility or cares to solve the problem. How can they run out of prescriptions and not inform the customer, especially if it's a time sensitive prescription like antibiotics? How can they offer you to call your doctor on your behalf and forget and then turn around and blame you? It's a joke for a company that says their purpose is "We listen, show empathy and deliver innovative solutions that serve people's unique needs and earn their loyalty." In reality, they don't listen. They don't show empathy. They don't deliver solutions. They don't deserve our loyalty. read more

So I had a prescription sent there prescribed by my doctor for 60 pills. They, cvs, never notified me about this prescription, even when I went there to pick up others prescribed at the same time. So I called my Dr and they said it had been sent to CVS. So I went back, waited in their usual long line and when I got to the counter they had nothing in their system, so they said. I told them that my dr had prescribed it. So had to go to a different line and they looked up my info and stated that insurance will only cover for 56 pills. Well why not call me, why didnt the 1st person have the info, and then they asked if I wanted the 56 for 8 bucks or the 60 pills for over 100? Really i dont care, it is a precrisptuon i NEED! Why not inform me that my meds were there to begin with? Then there is a refill, but they do not have it in their system, surprise! Then no one answers the phone there, all automated. Why not one star? Well although unorganized and inept they are kind enough and the store is well organized, clean, and other staff have been very friendly, so kudos to them. They just need to be better organized in the pharmacy and let the client know if there are insurance issues, and that otherwise the prescription is there. Quite inconvenienced. read more

Worst service ever. Pharmacy is filthy and loses prescriptions. Disorganized rude and just a mess. My insurance requires a to use CVS and this is one of the few with a drive through. I am transferring everything to the Rancho Santa Fe, which is an additional 10-15 minutes for Is to drive. Caitlin the pharmacy manager seems to enjoy pissing off patients. She should be embarrassed, if she actually cared. Go to El Camino or RSF. STAY AWAY. TERRIBLE MANAGEMENT. read more

The worst customer service ever. I would never go here. Staff is so rude. It makes no sense to make an appointment and then the store gets it deleted so they cannot help. Never go here if you expect to be treated professionally. read more

Incompetent staff and drive thru is always closed. Even during advertised hours they seem to do what they want and close earlier than hours posted. Prescriptions are never ready even after getting text alerts my doctor called multiple times and I still was unable to get my medications filled the pharmacist is rude and unknowledgeable and unwilling to help. I really hope they get bought out by Walgreens I really hate CVS Pharmacies and the same incompetent careless staff is at every other CVS as well. read more

This pharmacy is an absolute joke! I have a sick kid at home. I rushed here to get his medication because he's in pain. I went through the drive-through 1:25pm and this lazy bitch told me to come back in 10 minutes so that she could complete putting his insurance information in which is linked to his brother, so it shouldn't take more than one minute ....but she was too lazy to get it done and asked me to come back in 10 minutes so I came back 10 minutes later and they were closed for lunch so I'm sitting here in front of this effing drive-through window waiting for her to finish stuffing her face. I swear to God ......I would never come back here again if it wasn't so conveniently located in my neighborhood in Bressi Ranch. Every single time I come here there's a problem with this pharmacy so if you can go somewhere else, I would recommend you do so. read more

The worst Pharmacy I've unfortunately had to use. Sent me notifications that the prescription would be ready by 1pm, it's almost 7pm, and I can't get a hold of anyone at the Pharmacy. Steer clear, much better options. read more

I needed to stop off at a CVS and found this location nearby where we were spending the evening. Cashiers and employees are friendly and helpful. I needed help looking for a certain item and I was assisted with no problem. Cashier was friendly and patient with us since I had my toddlers with me. The store is clean and well stocked. I would come back here when in the area and needing to do some quick shopping for essentials. read more

The lack of customer service is astounding. This is on a Monday morning. I am first in line with nobody in the drive up pharmacy. Caitlin, was exceptionally rude and inconsiderate. These are peoples meds! Get it right! read more

CVS Pharmacy - Cvs pharmacy. I'm number 1 in line. 30 mins later - Drugstores Near Me - Carlsbad, California

I really enjoyed the snacks, the medicine worked and was very helpful and when I broke my arm the sling was amazing

The staff refused to honor a GoodRx coupon because I'm on Medicare. I was not stacking coupons; I was opting to NOT use my insurance and pay cash instead -- a widespread and perfectly legal practice. They lied to me (said it was against Medicare policies and it was not.) They wanted me to pay $118. With GoodRx and SingleCare, I paid $11 at Ralph's!!! Big difference. Louis and Nadia are the worst -- rude liars who were simply too lazy to ring up the order without going through Medicare. I complained to corporate CVS. Still waiting for a callback read more

CVS Photo review- I would not recommend getting pictures done in the photo department. I had 43 prints - all 4x6 - that had shown no problems of being pixelated while editing. I just received all of the prints and not one picture is salvageable. read more

Worst pharmacy EVER. Takes them half a day to fill new scrips, IF they have the medication. Then their automated service calls three or four times a day to tell me I have a script that begins with 'R' to pick up. Which I've probably already picked up or I have no clue what script it's talking about. I called four times this afternoon before I could finally speak with anyone to ask that the reminder service be discontinued. If I do that, then they can't call me at all because they won't have a number for me in their system. Where did they find the programmers who did that? I thought I'd switch from the Costco pharmacy thinking CVS would be more convenient. NO!! I'm switching back. Oh, and don't get me started on the BS diversity and womens' rights issues. If they paid more attention to real CUSTOMER SERVICE, perhaps I wouldn't be wasting my time writing this bad review. read more

The manager Athena is rude and unprofessional. My husband who wouldn't hurt a fly was asking an employee to point him in the direction of a specific product he was looking for, and Athena, without even looking at his screen said they don't have it in store. My husband politely asked if they could at least look because it showed online they had it in stock. She started questioning why he even needed it and for some reason accused him of lying? I walked up to him and Athena asked me if I bought that item at the store before and I said no because it wasn't for me it was for my husband. She accused both of us of lying. Then some random customer guy with a small dog chimed in asking my husband if he was Military, and my husband said yes not that it matters. Athena overheard this and started saying she was going to call "someone in the military". Like ok. She started saying she was also going to call "NYPD" so I think she's just crazy. But yeah. read more