I'm all for deals and good customer service! This place has just that. I arrived on a day the beauty attendant was handing out samples and coupons in a pretty red sack. I joked with her that it was a part of my early Easter basket of goodies. I've already tried some of the travel sized samples. :-) I came in particularly for nail supplies ie clippers and cuticle products. Low n behold the super nice attendant unlocked the product for me and then she informed me of the BOGO deal happening for anything in that section. Lo and behold I had already had another item that I was getting from there! The section was neat and tidy too. Always a bonus. So I got the BOGO deal, used my CVS rewards cash and left spending less than 4 dollars on probably $30 worth of product if regular priced. All three staffers that we encountered this day were super nice and they each went above and beyond to be helpful. read more

CVS Pharmacy - Drugstores Near Me - Carlsbad, California

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Carlsbad, CA - avoid this pharmacy at all costs because there's always a long line. I've never seen a pharmacy with such long lines and each person had a full on conversation with the staff at the window. The pickup window doesn't deal with insurance info so they sent me to another line after waiting in line for window D to input insurance info. The only saving grace is if you have a bar code then you can get in the express line which is significantly faster but even then sometimes there's a line for that. Also the floors are dirty. No one vacuums? Granted the 1 star I'm giving is for the friendly staff. But maybe they're understaff or their system is just not very efficient. read more

CVS Pharmacy - Drugstores Near Me - Carlsbad, California

Rachel & Ashley are the best! Need help on the floor look for these two young ladies!

I genuinely feel bad for the employees of this store. Especially the pharmacists, I mean they have a degree .. just to work here. Pharmacy lines are almost always long. If you have the app with the bar code, that almost always is faster. Almost. But, I've never had an issue with my actual prescription. There's complaints of this store not actually being 24 hours and I've been curious of how late they actually stay open. Tonight I was here at 9:30 to pick up with no problem. I do have to say - the first time I ever was here, I was so positive that someone shat in the corner. It smelled so bad I was uncomfortably laughing out loud. Tonight - someone HAD to have peed in the carpet. Again, those poor employees. I doubt they're the ones peeing on the floor ... read more

Awesome, huge CVS. I came for Hotwheels cars and found 2 I liked and bought! There was a creepy man who was following me throughout the entire store though...that was WEIRD. PLEASE BE CAREFUL AND WATCH YOUR SURROUNDINGS. The staff were nice here, though, and they have a big Minute Clinic here! Very cool. read more

Start with the good, the pharmacy has always been dependable and all pharmacy staff have been pleasant! Just try to avoid going right after 5 is possible as the lines can be long. 3 stars due to experiencing on more than a couple occasions rudeness from employees & fairly frequent homeless outside / solicitors outside. read more

I went to CVS to buy two types of name-brand pain relievers. It turned out they were behind a security case. There was a button to push above the case for customer service, which I pressed and waited. I heard an announcement over the store's intercom that customer service was needed in the medication aisle, so I am hopeful someone will come quickly. After 10 minutes of waiting and three button pushes later, a person comes around the aisle, wearing no gear to indicate they are a CVS employee. They very casually walk up to the case, proceed to open it, and then stare at me. It was apparent that this person believed they had the authority to make me wait and would do so. While reaching to get the medication, my underage daughter (for whom the medication is intended) is trying to get up off the ground, as she is unable to stand for more than a couple of minutes because she is wearing half-leg hard casts on both legs. After two minutes of waiting, she had decided to sit on the aisle floor. She must roll to her knees and then push herself up to stand back up. While doing so, she bumped into the person with the keys, and it was only then that the person looked down, saw my child and her casts, and hopefully realized I was pressing the customer service buttons for her sake. Regardless, after I pulled the medication from one side of the case, I asked if I could get medication from the other side, and they obliged. Still, it was odd because at no point during the entire encounter did this person greet me, say who she was, or say anything at all, just total silence. My visit to this CVS was on Wednesday, 10/08, at about 10:30 am, and while there was a line of customers at the pharmacy, the rest of the store had maybe a handful of customers. read more

If I could give negative stars I would . This place is beyond ridiculous. They are slow , they don't know what they are doing in anyway . The pharmacy is worthless I don't think I'll ever return here again read more

Very impressed with the service at the minute clinic at this location. I was seen by Dr Yeong Kim to get my staples removed. I am not exaggerating when I say I am a HUGE WHIMP with this kind of stuff and the whole thing just makes me queasy. Dr Kim was personable and made me feel very comfortable and the staple removal was quick and seamless! Even though I didn't need it, she wrapped my arm to send me home so I wouldn't have to look at the skin while it heals which was very appreciated since like I said, I'm a whimp with this stuff! Much respect for everyone in the medical field. Thank you very much Dr Kim! read more

Unfortunately this is the closest pharmacy to me and seems to be everyone else's pharmacy. I've never seen a CVS pharmacy with a Disneyland line. Also I've schedule vaccines multiple times here and when i show up they don't have those vaccines in stock. The pill trash disposal is always full and the pharmacist doesn't even go over my medication with me just told me to read the paper stapled to it. read more

This place is ass. I have to pick up meds for an elderly family member. I call to check on a prescription and I'm on hold for for over 20 min before anybody answered. read more

My fiancee had a horrible experience with this pharmacy. The main lady working there was incredibly rude and was not helpful at all. She told her to get her medication delivered to another pharmacy and then immediately went to the next customer while my Fiancee still had questions. We called back later as her portal told her that her medication was ready. We called to confirm the medication was in fact there this time and she was rude again, stating " I have other customers who need my help" and "we're doing the best we can". Absolute horrendous customer service. Stay far away from this CVS. read more

Last night I came in there and they jacked up the prescription price not covered by Cigna for a basic generic medication. The 2026 price for me is $1.50 and CVS wanted $35, the lead pharmacist she was very cold said if you have a discount card you can come in tomorrow. I'm transferring my prescription out of CVS. Just because Rite Aid went bankrupt doesn't mean CVS has a monopoly and can treat customers poorly. CVS at 455 Encinitas boulevard read more

THEY ARE NOT OPEN 24hrs!! I just wasted my time and me and another customer were livid when we pulled up to find it was not open. Change your hours!!! read more

A faster process....Download the APP!! CVS Health- Put info in!! PRESS/SCAN/GET BARCODE! (Blue Bubble) Now you can use the BARCODE LINE!! The ONLY WAY! Must have barcode for each family member! It's like the fast pass! read more

Horrible! Rite Aide where I had gone for years closed and my prescriptions were transferred to CVS. This has been NOTHING but a headache. I've been unable to get refills online or phone them in. Yesterday my doctors office confirmed TWICE that a new RX was sent and MYSTERIoUSLY they can't find it!!! HORRIBLE service! It's Saturday and my doctor is closed on weekends. Not even an apology!!! I'm having my prescriptions transferred as soon as possible! read more

Advertised as 24 hours... I am here at 3 am and the doors are locked tight. Not 24 hours, which is extremely disappointing.

after standing in a long line. i get pushed aside to a different window, only to have that window closed. my prescription is said to be ready only to tell me that it is unavailable. then i told them i understand and show them that they should have the right one ready. come all the way home and get a text saying they're working on my prescription. the amount of sheer incompetence and care from the pharmacy staff from this location is staggering. unbelievable. read more

The young man at the counter was very friendly. We are from out of town and his service was very impressive!

According to these reviews, they're not that great at this location, HOWEVER, I was able to get my daughter's pain medication right away! They went out of their way to find and fill her prescriptions. So, keep in mind, there are wayyyy worse locations and places to go to. If you want perfect, probably best not to look for it at a Pharmacy in general, but we are very happy with this location. I was at the counter waiting while the Pharmacist was attaining her prescriptions and 2 other workers came up and asked if I had been helped. It was nice to see such immediate response through the whole Pharmacy staff. There must have been 4,5 maybe 6 or 7 people working just in the Pharmacy area alone. They are diligent, so give them a break. read more

This is my fav CVS. I can pick up my medications whenever I want. The customer service is awesome. Edwin always has a smile on his face and is willing to help. I recommend anyone stop by. Thanks again Edwin for making my experience a good one. read more

I absolutely love coming to this location . Even when it's busy the pharmacist are fast and try to get people in and out . Even when registers are not working they keep the line moving . Thank you read more

Do NOT use the prescription delivery! The driver did not knock or ring my doorbell. They called but my phone went to voicemail which I did not receive until 15 minutes later. By that time, the prescriptions were returned to the store. It is no longer possible to speak to anyone at a CVS so I left a message which 5 hours later no one has returned. I just received an email saying my order was returned and now I am forced to go to the store and pick up my prescriptions. CVS has terrible pharmacy service and not just this location. I am moving all my prescriptions to Ralph's. They have FREE delivery and their drivers ring the doorbell. read more

the pharmacy claimed they had no Rx - the nurse had to call it in directly in order to get it filled for me. This took several hours! Then CVS said the copay was $550! The pharmacist manager didn't understand English and blamed my insurance. It was his error - but I had to go in person the next day to pick up. $47 correct copay. I have covid and needed this paxlivid asap, The error in copay and no delivery or drive through option forced me to pick up in store. The mistaken copay and lost RX resulted in 24 hours delay in care and prohibited the ability of anyone else being able to pick up for me . read more

When a 24 our store closes early, it effects on individuals and the community around it . At least get your act together and let consumers know that there is going to be nights that you will be closing early.so you no longer are a 24 hour store , and frankly there is nothing special about you except your hours. Now that you have screwed that too , you can join the rest of our convient stores . Below are the effect that you create for people that are unfortunate to live close by . The Inconvenience for customers who rely on the store for late-night needs or emergencies may find it challenging to access necessary items, forcing them to seek alternatives or wait until the store reopens. It Disruption the routine, people with irregular schedules or late-night routines may experience disruptions, affecting their ability to manage time effectively or meet their needs. It Increased stress: For those who rely on the store for essential items or services, the change leads to stress or anxiety, especially if alternative options are limited or less accessible. It Shifts Shopping Patterns. The closure leads customers to explore other stores with extended hours or change their shopping habits, potentially impacting the store's business. The Community Impact in some areas, a 24-hour store plays a role in providing services to the community. Its early closure might affect local residents who depend on it for safety, convenience, or social reasons. Most important when you offer pharmacy services that becomes an essential component of an organization . Maybe having one employee at night is not profitable. Well there is still only one employee when you are open during day time or at least if feels like it Your pharmacy is disorganized and frustrating . So allow me to tell you nothing special jumps out to me except the convenience of 24 hours which you have taken away So I suggest you let people know ahead of time so some can schedule their pickups early, don't slap a piece of paper on your window apologizing bc frankly it doesn't mean a dam thing Your untimely early closure of a 24-hour store disrupts the convenience and access for those accustomed to its round-the-clock availability. read more

Don't order any type of liquid prescription for delivery. They won't send a syringe with it so you have no idea how much to actually take and when you call they tell you that you have to come in to get the syringe. Make it make sense. read more

Service here is AWFUL. We could not figure out how to use the self checkout so we kindly asked the kid working the register to help. He walked over and the machine started scanning our items again, and he started laughing at us. I'm serious, like clearly laughing. He said sarcastically "it's always the machines fault right?" We then told him that sometimes it is a little hard to use and he started laughing again saying it's funny how it somehow started working once he walked over. Like ??? Is it really that hard to help? So then my boyfriend said "you're being a smart a** when we just needed some help" and the kid said "Yeah I am smart." We then called to speak to a manager and he answered the phone saying "Ya?" (No hello, no "this is cvs") And proceeded to tell us that there was no manager available or anyone higher than him. Lol. His name is Angel. This review should be taken very seriously and I will be going to HR. He was so rude and it was completely unneeded because we were very nice to him. I come here weekly for my medicines and such but I will be transferring to a different location, just due to him. read more

I can understand if there is a rush, people call in sick, whatever, it happens. Try to be nice, please. The workers there were ridiculously unhappy. There was a huge line and man, the Pharmacy was really nasty. I saw a guy walk up to a window (it was his turn) and the Pharm Assistant called him out! "I didn't ask for you yet". He went back in line and she called him. WOW! Just smile under your mask! Fake it until you make it. read more

CVS Pharmacy - Too many customers, not enough happy helpers. - Drugstores Near Me - Carlsbad, California

Today is 5/29/2023. Pharmacy had terrible wait time... over 1 hour. Not sure what's going on.There are FIVE people working the pharmacy, 5 PEOPLE! read more

CVS Pharmacy - a line of people in a pharmacy store - Drugstores Near Me - Carlsbad, California

complete and total EFFING bozos. Larry, Moe, and Curly could do a better job running a pharmacy than these clowns. in fact, confidence is high if you looked up bozo in the dictionary, you'll find their group photo next to the definition. spent yesterday mired in phone Hell trying to use CVS's automated system. took half-an-hour to order the dog's prescription (Max takes phenobarbital for epilepsy) and was told i could pick it up after 3 o'clock. after spending half-an-hour in line and another twenty minutes at the window, was told they couldn't find his meds. i re-ordered his prescription (at the window) and was told it would be ready this morning. went in this morning to pick up his prescription. after spending twenty minutes in line and another twenty minutes at the window, was told they couldn't find his meds. so, i spent another twenty minutes mired in phone Hell trying to use their automated system and was told i could pick up his meds after 12. spent half-an-hour in line and another half-an-hour at the window, before being told they couldn't fill his prescription until 10/17. that's problematic because the prescription expires on 10/15. are you getting all this? they can't fill the prescription until next Friday but they can't fill the prescription after Wednesday because it's expired. REALLY? because phenobarbital is a controlled substance, there are understandably strict laws about how pills get doled out. i get that, but here's my question: was the law passed AFTER i ordered Max's meds yesterday? if not, why wasn't i told then? was the law passed AFTER i tried to pick up Max's meds yesterday? if not, why wasn't i told then? was the law passed AFTER i ordered Max's meds yesterday? if not, why wasn't i told then? was the law passed AFTER i tried to pick up Max's meds this morning? if not, why wasn't i told then? was the law passed AFTER i ordered Max's meds this morning? if not, why wasn't i told then? three trips, three phone calls, and nearly three hours of my life wasted by those idiots. like i said, effing BOZOs ... read more

Visiting during the Christmas holidays and this store was still pretty stocked. Prices were great esp. with the sales. Customer service could have been a little bit better. A smile goes a long way and adds stars to your review. It appears the low scores are due to the Pharmacy but I did not use it. Try and smile and look like you enjoy your job. read more

Pharmacy never fulfills prescription in a timely manner. Every time blames Dr. for not giving information needed. Prescription always filled a day later. My Dr. prescribed prescription 3:00 pm yesterday. Pharmacy says it won't be ready until after 3:30 today. Save the hassle, find another pharmacy. read more

Service is horrible. Visiting the area and decided to stop by here for some last minute items. Asked for help from a younger associate and took him TEN MINUTES before he could get a key to unlock an area which needed attention for items. Horrible read more

The front staff are helpful, and the pharmacy staff does a nice job. I do appreciate their rewards program as well.

Consumer deception / unethical sales scam. Bought home health aid (Shower bench). Assembled, decided too large and NOT USED. Disassembled, returned to original plastic and box exactly as packed at factory. Refused return by CVS employee citing "California law does not allow returns of home health aids." Not posted in store or in the aisle, and NOT a California law. Posted at CVS website as THEIR policy...and they can refuse "any product return". But is that posted also? No. Why buy anything from CVS with such a broad policy not protecting their patrons - who are also trusting or vulnerable patients??? Wow. See my video. And buy your health aids from Amazon prime. I'm out $89 not counting tax with a ton of other scammed customers from all their locations who fell for the same ripoff. What else have they refused to return, and to how many? Too bad I won't know who the owners or shareholders are when they come to see me during their STEMI code to save their life in my Cathlab...Or maybe I do. read more

CVS Pharmacy - Ripoff / Scam - Drugstores Near Me - Carlsbad, California

Wow. The other CVS stores that had closed EARLY had signs that this store was the nearest 24 hour store. They were just kidding I guess. I'll be by in the morning to get my fuel gift card. Won't hold my breath. They only get away with it as long as customers let them. I say go to Walgreens. This is the third store in one night, that has been closed when they should not be. read more

CVS Pharmacy - Temp closed then update your phone system k thanks. /end fail - Drugstores Near Me - Carlsbad, California

passport photos? save your time and energy. go to USPS! the ladies that work there are miserable. i walked in at 8 am and there was a line. the family in front of me was sweet as we chatted while we waited. when it was their turn one lady w the nastiest attitude said "you're here again?" to which the family stated they have been coming back as customer service directed them to return for their photos. it was my turn and as i walked up, i asked if i was able to get my passport photos taken. the lady then sighed and rolled her eyes stating "i don't do that and the person who does is going on her break in a couple of minutes." i was obviously thrown off w her attitude so i asked if taking photos which is only 5 minute process can be done and she said "you can shop around until we're ready." i understand you hate your job but it is too god damn early for you to ruin everyones day. a simple "i'm sorry the photo associate is on their break." would've been just fine. not "they're going on their break in a few." w a sigh and eye roll. get what you give. the wrong person would've done more! every time i go there, there is ALWAYS something w these damn ladies. read more

Not open 24 hours... We're here at 11pm and it's closed there is a note about prescriptions on the door. It's kind of sad to see these third world signs in Carlsbad. I read CVS is having problems. I'll try to update on Google since it still shows it's open 24 hours. Time to switch to Walgreens I suppose. 10 people approached the store , read the note and went back to their cars in the time it took me to write this review... read more

This is my favorite CVS. The black lady in the pharmacy has been there a long time and she is always so nice and I appreciate her customer service and care. Today I went in and had a great experience with the cashier and no wait. I was also able to use my coupons and save a lot of money. I love that about the CVS app. I wrote a bad review last time and it seems like they have fixed the solution. I'll be back and thanks for taking care of me. Plus the store looked very nice. Thank you CVS Carlsbad! read more

Okay, it's time I say something. Always giving them the benefit of the doubt but their customer service is incompetent. Avoid this pharmacy. It's too hard to have basic conversation with customers for the employees that work here. If you need something from a locked cabinet, need help finding something, questions regarding their photo department, having issues checking out cause their systems are down... they don't want to help. Unfortunately I've been going to this location for a few years and it's gone completely downhill. Shoutout to the lazy and crappy attitude employee who should not have a job that interacts with people, Erin. Just awful. The manager, Matthew Guzman... no better. I hope corporate implements some staffing changes for the better of the company. read more