I haven't been to a Rite Aid in over two decades it is nice to see they are surviving the bankruptcy and are restructuring. The inside has a modern refresh but the shelves are pretty bare. The kid in me hopes Rite Aid fully recovers and are able to still be in business. Wishing them the best! read more

Rite Aid - Drugstores Near Me - Carlsbad, California

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PHARMACY IS CLOSED permanently! Entire store probably to follow. shelves have been empty for months. they stopped answering the phone and auto-disconnects. read more

Ice Cream surprise. We recently visited Rite Aid in Carlsbad, CA for a quick stop to get batteries and was pleasantly surprised to find that they also served ice cream. The convenience of being able to pick up essentials and enjoy a sweet treat in one place was a nice touch. The store was clean, organized, and the staff was friendly. Overall, it was a great experience and ---it was conveniently located. read more

Rite Aid - We found ice cream. - Drugstores Near Me - Carlsbad, California

Dear employees of Rite Aid. You have been kind friendly and a big part of my community for many years. I just want to thank you all personally for the many years. You will all be sadly missed. May you be all blessed in the future read more

The pharmacist told me I needed something off the shelf, a pill cutter, to go along with a prescription. So I bought it and it turns out I didn't need it. 24 hours later the manager would not let me return it even for store credit. Bad business practice..... shop elsewhere. read more

I wish this location would go out of business to give me more of a reason to transfer my prescriptions. I think the whole world comes there between five and seven to get their prescriptions . Let's not forget about the line upfront too. The resident cashier I think enjoys chit chatting too much Yes it's clean and fairly well stocked until this....... Rite Aid brand Pepto by one get one 50% off. Guess how many left on the shelf? One!! Unreal. read more

Worst pharmacy I have ever used. They apparently deleted my script bcs they didn't have it in stock. This has to violate some kind of law. read more

Empty shelves and apathetic workers makes a really unpleasant visit. It's a sign to us shoppers that top Mgmt is not encouraging good customer service. Pharmacists cordial but not general staff. Shelves nearly bare on many aisles read more

I think I'm being very kind with 3 stars.... In the end, a business should make sure they do one thing.... take your money. This proves to be very difficult here. There are employees wandering around the store, but none at check out. Really? All I want to do is buy and go. Tough here. But not understaffed because I see people walking around. The store is nicely laid out and clean... wait, maybe that's what they do!!!! Also, when one cashier has to go get an ice cream another one does not fill in... you just wait. The pharmacy is quick and much better. 4+ stars, but overall shopping experience...3 stars. If you're in the area and really need a beer or ice cream... go for it. Great parking in and out. Oh and you can walk to the beach! read more

Gillina and Jason are the rudest Pharmacy employees I have ever met. I had an issue with a prescription and I called them over the phone. They hung up on me once. Gullina acted as if I was burdening her to help me and when I spoke with Jason he treated me like I was garbage. He kept accusing me of yelling at him while he would speak over me in a rude condescending tone. I asked him questions on how we could fix the situation I was in and his response was "ok". Then I would try to speak and he would raise his voice to speak over me. I have never been treated so poorly in my life and I'm just trying to get my medication since I am riddled with health issues. My wife heard the call and couldn't believe that I was speaking to pharmacy employees. I would NEVER recommend Rite Aid and all of my family will be taking our prescriptions and overall business elsewhere. Let's go back to a time when customers were treated with empathy and respect. read more

Never thought I'd write a review on a drug store but this pharmacy is clearly top notch. Never really needed prescriptions on a regular basis until recently and really surprised how professional and client friendly they are. Always lets me know when my order is ready and rarely a wait. If my prescription isn't covered by insurance they find great coupons and always a good price. Kevin always spot on! read more

The pharmacy line is always extremely long. This location is understaffed and management must step in. I will be switching my pharmacy after dealing with these lines. Leo is amazing but he is the only kind team member at this location!! read more

Rite Aid - Look at this line!!!! This is not the first time. Someone please get this location some assistance!! - Drugstores Near Me - Carlsbad, California

Just transferred my rx to Costco because I have a chronic illness and cannot rely on this pharmacy to fill my prescriptions in a reasonable manner. They are severely understaffed and their few staff they have are apathetic and willing to lie or just make stuff up. I've gone to pick up prescriptions that were said to be ready only to be told they haven't been filled yet. I've also frequently been ignored upon coming up to the counter for minutes at a time, but then when I try to get someone's attention just to be sure they know I am there and waiting, they will respond rudely to me, rolling their eyes and snap at me with visible irritation that they'll get to me when they can. I've also been given partial fills without being told the last three times I've picked up. Like I said I am chronically ill and take many medications just to manage my condition and be able to do anything day to day, so it is absolutely unacceptable to keep receiving medications with only a few days' worth of doses and not even have the pharmacist mention it to me or even tell me when I can expect to come pick up the rest. They almost never have new medications in stock when my doctor prescribes them to me and I often have to wait up to a week to start them. Again, chronically ill, this has been an actual health issue for me to keep up with my prescriptions. I have also frequently had to correct workers on how many and which prescriptions I am filling / trying to pick up, and they typically respond to me irritably when I do, which is very frustrating as they should have all of the correct information right in front of them on the computer. Most recently when I went in to pick up 3 prescriptions, the worker checked my account and told me I had one rx to pick up, & when i corrected her she glared at me, then looked at the screen again and said "yes you have 3 to pick up today" then why did you say 1 in the first place??? She literally just made it up even though SHE WAS THE ONE WHO FILLED MY PRESCRIPTION! Anyway I'll never go back to this pharmacy or recommend it to anyone. read more

Can't beat the Thrify's Award winning ice cream here! Variety of flavors with the best prices. Store is clean and has a pharmacy. Customer service is hit or miss, seemingly depending on their emotional state at the time. Sometimes you'll get friendly banter, sometimes you'll get weird observations or questions about the stuff you're buying. Sometimes there's some sketchy folks loitering outside the store. But you know what you'll always get? Scoops of delicious ice cream for $1.99! That is, if they have someone at the counter willing to scoop for you. read more

I'm working for a Doctors Office and this Pharmacy does not pick up the call. It reroutes you back to main VM message. How are we supposed check patient's prescription. If you leave a VM, they don't call back right away- then it affects the patient's prescription. read more

Every Time I'm anywhere near Avenida Encinas in Carlsbad, I have to run over to Rite Aid to get 2 scoops of Rainbow Sherbet ice cream in a waffle cone. As close to Heaven as I'll ever get, even though my doctor tells me I'll be going to the Great Beyond soon if I don't quit eating so much sugar. Very few Ice cream shops have Rainbow Sherbet anymore. While I'm there, I always find something else I need. Service, location, and value can't be beat. Guess I'm lucky that ice cream is the only prescription I need, judging by the angry pharmacy reviews. read more

This has to be the worst most rude pharmacy around. They lie when things will be ready and couldn't care less if they tell you wrong. Even trying to be nice to explain the issue, they are rude and don't care. Poor management of the pharmacy is an understatement. This has been an ongoing issue for several years. It's close to my house but it's at the point a longer drive will be worth it. And likely even take less time and aggravation. read more

hire better people pls, workers dont look happy to be there at all and makes everything awkward. Still empty shelves can never find anything there read more

Violation of Hippa Laws! Privacy violated by Faith; The pharmacist! Within two feet of a line of over twenty customers the pharmacist had me confirm my address, phone number and medication! And what I am using the medication for! I advised her I would be reporting her to the state. Contacted 800 # to, The Rite Aid Customer Service line. They took my complaint seriously then after I got a call from Erin or Aaron; Thee area Corp supervisor" a complete jerk! And Due to [his] and the Pharmacist incompetence on this matter, I will Be submitting a complaint with the state! It's no wonder why they are closing Rite Aid Stores across the country! It's employees like these that attribute to the closures! Notices all the complaints are about the Pharmacist! She is the cause for your bad reviews! Why doesn't Rite Aid correct the problem!? I will be submitting my complaint for investigation to Hippa! read more

I've been getting my prescriptions from this rite aid pharmacy for several months now having moved back to the area and I have to say, every time I call with questions and when I come in I am always accommodated by everyone. Faith, the pharmacy manager, is so understanding and patient with addressing my concerns and providing me with the information I need to feel confident about my medications and supplements as well as navigating insurance, which has given me so many problems. She has shown me compassion and offered sound advice. I've also witnessed outstanding communication between her and her staff to make sure everyone is on the same page and the place is running smoothly. They definitely do what they can here and I have faith in Faith to meet my pharmacy needs. Thank you so much Faith and the rest of the Rite aid staff. Appreciate you guys! read more

I'm not sure how to rate this. The female pharmacist is awful with a goddess complex. My Rxs are never ready and she claims every time it wasn't called in or it's too early. Last night, I had enough, the Dr actually called her and she refused to talk to her! Is that legal? Now I'm back the next morning and late for work. ( always with this lady) I'm done!!! Don't even bother going here. I would also like to speak to someone in charge , this can't be ok. Traci Chenault read more

This Rite Aid had so many empty shelves that it looked like it's ready to go out of business. Only the pharmacy seemed to be fully staffed and busy. Is this location one that Rite Aid is closing nationwide? read more

I'm told the inventory is low because of ongoing bankruptcy proceedings they can't order more products, but store not closing.

This store is the nicest RiteAid that I have ever shopped. Clean and organized and all your summertime needs

I have had nothing but problems getting prescriptions at the Rite Aid on Avenida Encinitas in Carlsbad. I was told my script was there and when I showed up they said they were out of it. This is a drug that must been taken twice a day. Last month I had the same situation. I spoke to the manager and he said he has issues keeping employees. I went to the Rite Aid on Manchester in Carlsbad where the drug was transferred to and it was a difference of day and night. I will never go back to the Avenida store again. read more

Conveniently located store just off the freeway with plenty of parking, but Unfortunately I had an unfriendly incident with a employee. I walked into the store with my 2 children to treat them to ice cream. I went directly to the Ice Scoop counter. A employee by the name of Robert finished with a customer at the front register and walked over to the Ice Cream counter. Robert says, "What can I get you?" in a very direct tone. At this point I notice a very cold and unfriendly attitude from Robert. I'm only here to give my 2 boys a treat and don't want to get into an exchange, so I endure the transaction. After all 3 of us ordered and revived our $6 total value in ice creams, I start walking to the front register to pay. I'm a bit away from the counter when Robert says at a very high volume, "ARE YOU GOING TO PAY FOR THOSE?!?!" I turned to him and said, "Yeah, I'm walking to the register. He says, "NO, you pay for those here!" At this point we got into a bit of an exchange, I was asking him what did he think I was going to do, walk out? I asked him if he knows what customer service is and could he have said that more politely. It was clear I was getting in line to pay. Robert is a very unhappy, disgruntled employee. I hope he can move on with his life and find a path that will enrich his soul. read more

First impressions are a lasting impression. I frequent Rite Aid often and decided to venture in this location since I was in the area. I was excited to see they had a few items in stock that were not available at other locations. Unfortunately my check out experience was disappointing. Once I paid for my purchase, I asked for a bag to put my items in since one was not offered. The associate placed a bag on top of my items with the expectation that I was responsible for bagging my own items. I have NEVER experienced this at any other store. It was clear that my business was not appreciated. I was tempted to return my items immediately but opted to just leave and not return. The level of service received was unacceptable and not warranted in what is considered an essential place of business during these trying times. read more

Gave them a try today even though they have bad ratings. Found out it was all justified. Called this morning 9am'sh, lady said my prescription in stock, just come by. Came by afternoon, guy says he can't find my order, then finds it and says he'll have to look for it on the shelf, but that he can't right now because he has to goto lunch now. Said he would call me back when he finds my order after lunch and proceeds to roll the window gate down on me. Can't make this stuff up. I'll never be back for any reason. (I did get an automated phone message right after their lunch break so the item must have been right on the shelf) Lame. read more

This is a great store to get the basic essentials that you need in addition to pharmacy items that you need. They have a pretty good grocery section and if you need a last minute gift, they have that too. read more

Thrifty ice team is the best. Ate some chocolate malted and rainbow sherbet there and took some home too. Buy one get one free gallons. They are super friendly there too! read more

Rite Aid - Thrifty ice cream - Drugstores Near Me - Carlsbad, California

Tried to get through the phone system several times to no avail. When trying to speak to a pharmacist, the phone kept ringing and ringing then when it wouldn't go through instead of being able to leave a voicemail it transfers you back to the lengthy intro message like nothing happened. Very frustrating. read more

Shout out to Leo in the pharmacy . He is incredible!!He knows everybody's name and face that walks in ..even when they have a mask on!!!Always a smile always in a good mood. Thank you Leo! read more

I have to say that ladies working the pharmacy are so polite and accommodating! They always take their time with you to make sure you are taken care of. All technicians are very friendly and courteous but one stands out the most and that's Brianna. Brianna is always in a good mood and goes above and beyond for my children and I whenever we come to the pharmacy. I honestly pay the extra $2 for advil at Rite aid instead of going to Albertsons because Brianna's customer service is above and beyond. I also got both of my covid 19 vaccines here and the ladies were handling it great. Thank you for all that you do!! read more

Always a wait. Anytime of day. For as long as I have been coming here. They can surely afford more staff given that they put out hundreds if not thousands of prescriptions a day. Hire some people it's ridiculous. Cashiers are pleasant- pharmacists are surly. I wish they would put a CVS in our area. read more

Review is for the pharmacy. Initially I was thrilled with this pharmacy but over the last 6 months it's gone way downhill - they have consistently not run things through my insurance and tried to charge me the full amount, leaving me sitting there waiting which isn't ideal when it's a pandemic and you are trying to limit time in public spaces. They also transferred a prescription without my permission leaving me without it for over a week. Absolutely ridiculous. read more

Ridiculous that they have to scan your I.D. to purchase Alka Seltzer cold and flu, when I can buy on Amazon and have it delivered to my door in less than 24 hours with NO I.D. This is NOT a law, it's ridiculous policy that is going to drive customers away. I can go next door to Ralphs and get it there as well with no I.D. I'm 65 years old and hardly a threat to make "meth" out of 8 envelopes of Alka Seltzer. Absolutely ludicrous. read more

Most of the staff are helpful with the exception of Elena. I came in with my African American friend and while in line I overhead her saying derogatory remarks about him. When I confronted Her, she denied everything with a sarcastic smile. I hope rite aid does the right thing my addressing this issue read more

The pharmacists don't have much customer service training. You can stand in line for a while and realize they are avoiding eye contact as they try to finish up other things. I understand that they're busy, but a simple "I'll be with you in a minute" would be nice. I've also never heard them call my name when the prescription is filled and ready -- I always have to go to the counter and ask. They're helpful once they talk to you, but that just seems to take a while. Other than that, this is a pretty typical Rite Aid. read more

I was in town attending a week long conference at a local hospital and decided to stop in for a few personal care items. After walking down a few aisles in search of the travel toiletries without luck, I decided to head to the cashier for further assistance. Before I could make it to the front of the store, Kelly met me at the front of the store to ask if I had found what I was looking for. I let her know I was looking for the travel care items. Once she pointed me into the direction, she proceeded to follow me and began "organizing the shelves" on the aisle I was browsing. I didn't think much of her behavior until I moved to another aisle and she began to "organize the shelves". I began to wonder if this is really happening? I'm actually being followed in the store! I proceeded to another area on the other side of the store. Once I picked up everything I needed, I went to the front cash register to pay for my items and Kelly was my cashier. I suppose those shelves didn't require any further organization since I was leaving the store perhaps? This unfortunate circumstance is due to a lack of cultural awareness and education, resulting in micro aggression towards a customer who will likely never return to the store, or any Rite Aid for that matter. Not that it matters, my education has afforded me the ability to easily pay $6.00 for the merchandise Kelly thought I might steal. read more

The pharmacy at this location is great if you have Leo working with you. He is very sweet and attentive and even remembers customers by name! However, if you end up working with Faith you will get very unkind service. She is often rude and makes it seem like you are inconveniencing her when she has to support you. It is important for those who work a pharmacy to be able to have at least a little "bedside" manner. I feel so bad for everyone who has to work with Faith. But, if you happen to go in and get Leo you will be well taken care of. read more