I had to switch from my long time Walgreen's a while back due to different insurance. Although Walgreen's has a better website and system, I've come to really like CVS, in fact I prefer them now. Their website and apps are acceptable and do work. The main reason I prefer this particular store is that it's almost always a lot less crowded than any of the Walgreen's I've dealt with. Most times I can just pull up to the window and pick up my prescription(s) without any wait. The head Pharmacist, Dhong, is really a great guy. Friendly, knowledgeable and nice. He's downloaded coupons for me on his phone! I haven't had any problems with any of the other staff either, all have been pretty darn good. read more

I am disabled with very weak arms. This store had only one cart available for me to use. A heavy unwieldy one with a child's car attached to it. Nobody seemed to care about it when I said they should have other carts. Lighter ones read more

I've been picking up my prescriptions from this location for a couple years now and I've never had a bad experience. The pharmacists are always knowledgeable and I've never had to wait too long in line. I also got my flu shot here and I was in and out in no time. read more

We accidentally had a prescription sent to this CVS for my granddaughter with pneumonia. They were out of the medication and when we tried to call them they never responded. We finally called heb pharmacy on escarpment and they were able to get the prescription transferred and filled in a quick fashion. I will never use this CVS not only because of their poor pharmacy but the prices they charge are Convenient store pricing, support HEB if at all possible. read more

The SLOWEST pharmacy in the galaxy. I hate hate coming here. I hate that you can't call them and expect them to answer. I hate that other CVS pharmacies in Austin know this CVS is the crappiest one in town. They make taking care of myself and getting my prescriptions a billion times harder. They constantly get my name wrong, they act surprised when I drive up to get prescriptions that have been ready (of which they CALLED AND TEXTED me were ready)! I don't have a choice with my insurance (I have to use CVS) but I'm changing my location from this one. I have never not once had a good experience here. Avoid Avoid Avoid read more

This pharmacy sucks. My husband passed away on the 12 of May. They keep calling because his meds were auto filled and he had some ready. I took the time to call them to tell them he had passed and to take all auto fills off and they could restock the meds they had ready. I was told by the employee that she would make a note of all that and said goodbye. Wait what? No condolences, no thanks for letting us know.... Everyone I know dislikes CVS and it's sad that they have so much control of the insurance companies. I wish there were negative stars. read more

We came in looking for some items for the Lady and could not get anyone to help us. She even went up to the counter to ask. The 2 people were trying their best to check out customers and simply could not spare the time to help us. We walked out. This is a staffing problem in our opinion, not the fault of the working folks. A couple of notes about the store. It was very clean and orderly. This is what kicks it up a star. We will be back again. Possible there were people out sick or just an off day. read more

CVS Pharmacy - Drugstores Near Me - Austin, Texas

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If I could give this location 0 stars I would. They need to get their shit together. It's pathetic. Worst customer service I have ever experienced. read more

This wouldn't have been a big deal last night, with the exception that I wound up here after the Circle C HEB didn't have the product in the quantity I required and didn't know the rules for Sudafed sales. Once again, RPh Lindsay waited on me. This time, she didn't have the 96 tablet generic Sudafed in stock, but did have two 48's. It's about 40% more expensive to purchase it that way, so that was not the best option. The best thing about the purchase is that Lindsay knew the rules, but to be certain, she put one box of 48 through the online verification system, and then attempted to sell the next, which went through just fine. This made all the difference between making me happy and making me frustrated. HEB didn't know the rules and chose to frustrate me out of ignorance. CVS thought they knew the rules, tried to accommodate, and succeeded. As HEB pharmacies continue to decline in knowledge, products, and service, I think I'm seeing more CVS in my drugstore future. read more

CVS Pharmacy - CVS - Drugstores Near Me - Austin, Texas

Insanely slow and incompetent. They've always had staffing issues- I haven't seen a pharmacist last over six months, but now they are understaffed and unable to manage basic services and run of standard prescriptions. read more

Went to this CVS for a flu shot. Scheduled an appointment for the same day and checked in online when I got to the store. I had to wait a few minutes because there was someone who needed service at the drop off counter but it was otherwise empty and quick to get my shot. Free with my Obamacare insurance. read more

CVS Pharmacy - At the pharmacy for a flu shot. - Drugstores Near Me - Austin, Texas

Longest wait time ever experienced! Used to be a wonderful place with dedicated employees. Not anymore. Waiting in pharmacy line for over 30 minutes (one person in front of me). Seriously, 3 pharmacy employees can't help 1 customer for 30+ minutes?! read more

CVS Pharmacy - Super long wait time! - Drugstores Near Me - Austin, Texas

I just went threw the drive thru again.... The ladies are so nice but that one guy.... He probably needs to pop a few pills him self! Lol Rude little..... read more

A gloved and masked young girl, with shoulder length dark hair, came up and stood right behind me ... I was squatted down looking for a certain lipstick in the Revlon section. I knew someone was standing right behind me and she never moved. I told her, it really bothers me when someone stands so close, directly behind me. She said oh well, I have to find something for a online shopper. She never moved so I did. So much for 6 feet social distancing. Evidently it didn't apply to her in her mind. Side note, I was a victim of a attack from Behind. She needs to respect what a customer is saying to her. Everyone Else was helpful and awesome. read more

Drugs and bargains in one stop. What more could a gal want? OK, so I must confess, I love a bargain. Bargain hunting is a sport I like to call the thrill of the deal. Enter CVS. As a drugstore, I never pay the full $4.99 for the Scotch tape roll that will be three rolls for $2.99 on another week with your CVS card. Scott TP regularly goes on sale, they take manufacturer coupons to boot, and the last time, if I spent $30 on Scott and a list of other products, they gave me a $10 AMEX gift card. Since I took that time to stock up on that and other items, I had an extra $20 to blow anywhere that took AMEX. I could go on and on with practical examples, but you get the idea. The Pharmacy is just OK. This location has messed up some of my prescriptions, like labeling I have a refill, but when calling to refill from the label, telling me I don't. They will call your Dr. to fix, but it would be nice if they just got it right the first time. I have insurance, so I cannot speak to their pharmacy prices. While I would not use CVS for my daily shopping, they do run some pretty cool sales. So for a bargain, if you are willing to watch the Sunday paper, you can get some of the things you need, if you are willing to wait, for a song. read more

CVS Pharmacy - Drugstores Near Me - Austin, Texas

I wish I could give negative stars. I was forced to switch from Walgreens to CVS by my employer. I'm trying to get my prescriptions delivered. But I could NOT get a live person. I was on hold for over 30 minutes! I tried to set up an account with CVS but their website was malfunctioning. When I finally got a live person, they did not have a 90 day supply of my medication. And they could not deliver a partial supply. CVS is at best inept, incompetent and liars. cvs needs a major overhaul so they can RISE to MEDIOCRITY. Because to become 'halfway decent' or 'good', they need a miracle. CVS needs to remove 'free delivery' from their website. It's a lie. read more

Im not understanding the previous reviews and have been coming to this CVS for years now. Everyone I have ever dealt with at this pharmacy consistently gone above and beyond. I am also kind and that is exactly what I get back. Shout out to Frieja and Nina you are both incredible rockstars! I thank you all for what you do. Tabitha in the store is also top notch and fabulous! You all are always working so diligently, with a smile, and impeccable customer service! Cheers to this store and the great teamwork I always see! read more

The two ladies that used to work here are gone. They were very good. Now, this place really sucks. STAY AWAY FROM THIS PHARMACY!!!! They like to waste your time! my rating should be ZERO! how do they get thief job when they can't even do their job right? read more

I was in line for the pharmacy drive through at 7:50pm. The person in front of me took along time getting her prescription. Even though I was the only person in line they closed the window down right after they finished with her. ABYSMAL CUSTOMER SERVICE. I'd change if my health plan allowed read more

The pharmacy does not answer their frickin phone. They've been blaming it on them being under staffed and while that sucks I still need to get my meds... :( read more

This is the worst CVS Pharmacy I've ever used and since I've moved so many times over the last 6 years, I've been to many. Their pharmacy staff is incompetent, and are too lazy to do their job, especially regarding verifying your insurance. "Your number isn't working, your insurance must have changed, you're gonna have to call your insurance. I can't think of another word besides LAZY. I WILL BE GOING TO WALGREENS FROM NOW ON, EVEN THOUGH ITS FURTHER. read more

I have been doing a lot of shopping at this CVS, and it all started with a quick need that turned into a bit of an extended spree, much of which was for free. For my nieces and nephews, I gave them Itunes gift cards for Christmas, which totaled $120.00. Then, I received a $20 coupon for a future purchase. I would have forgotten all about it, but I am on tight budget this month, so I remembered, and BAM! $20 in milk, paper goods, vitamins, and first aid. With this purchase, I received another $3 coupon, which I will use later in the month. Then I recalled that CVS had a prescription transfer policy. If you bring in your new scripts or transfer ones from other pharmacies, you get a $25 gift card. I used about half of that today on a few things, and I received another $1 in future shopping credit. So, the $120 Itunes cards have saved me $49 so far. How's that for a good deal? read more

This is only for the Pharmacy division. I had pain. My doc prescribed Vicodin. I was freakin' ecstatic! I was in bliss upon the news. I go to the pharmacy and Oh My God! I am getting Vicodins, and the pharmacy tech or whoever she be is....the hottest Asian woman i have seen since Crouching Tiger Hidden Dragon own Zhang Ziyi! 20 Vikes- 11 dollars Gas to get them- 53 cents Smile from my fantasy wife- Priceless! Oh damn I am in love........ read more

I really haven't had much good luck with this pharmacy. If it's not them calling me to tell me my prescriptions ready and then coming to pick it up only to find out it really wasn't ready and an error was made its something like wanting to charge me an exorbitant amount of money because they no longer want to cover my prescription. My doctor ended up sending my prescription here because CVS Caremark is the primary, so without requesting him to change it to somewhere else, I left it alone. Of course, I check the hours and see that the pharmacy closes at 10 PM, but, I get to the pharmacy and in bold letters I see new hours. So now, instead of closing at 10 PM, which is more convenient for people who have to work late, you better be here before 9 PM because that's when they close now I am so done with this pharmacy. Never again. read more

They never ever answer the phone, if you go in person they make you feel like they don't want to help you, they don't look you in the face when they talk to you and don't acknowledge you and they answer you as if they don't want you to bother them. I'm so mad! I give them -5 read more

They need to take care of simple stuff... Restocking shelves, emptying the trash can outside, etc... read more

This is the absolute WORSE pharmacy I have ever used. I have a prescription that can not be refilled online (walgreens allows it but CVS does not), so I must call the pharmacy everytime I need them to fill it, BUT, they do not answer their phones, EVER. So I have to go to the pharmacy to ask them to fill it, which requires waiting in line. The last time I went I asked them if there was a better way for me to do this, the guy said you can call, I said you do not answer your phones, and they all just laughed. While I was there the phone rang non stop and no one seemed to care. The staff that work in the actual pharmacy are the most unprofessional people. One girl was talking about how she didn't care if they were going to let her take time off or not, she was just going to fucking take it, and yes she said fucking. Meanwhile there were 5 people in line and one person who was painfully slow helping the people in line and at the drive up. The other three were just chit chatting. Luckily I do not have to take my prescription to this pharmacy anymore since I can only get a 30 day supply at a time, back to Walgreens! The CVS on 45 and 1826 is awesome!!! I have transferrred all my families scripts to them and it's heaven. Stay away from the CVS on William Cannon. read more

Despite the corporate brand recognition, all CVS pharmacies are not alike. Tonight, I handed in my prescription and asked to wait, fully expecting to sit in the chair for 45 minutes playing word warp on my phone...because I am a nerd. Instead, I was told 15 minutes max. This place was buzzing, so I wasn't convinced. I walked the seven steps to aisle 14, grabbed my over-the-counter meds, sat down in the chairs by the pick-up counter and pulled up my game. Prescription ready for................ME! Not kidding. That quick. read more

It's interactions of kindness that make's a someone stand out. The staff here is kind and friendly, the store always has great deals discounts and cash back on your next visit. Thanks, I'll be back. read more

These people are just rude, every time I pick up a prescription it's like I'm bugging them. They will ask me 20 questions then make me wait 20min just to get a refill they called me about. I'm forced by my insurance to go to CVS. It's just the pharmacy I'm talking about, I'm sure the inside team is nice. read more

5 star rating for customer service in photo department! We ordered 13 canvases. 1 canvas was delayed a day and when it came in it was dented. The manager did absolutely everything she could to correct the problem and get our canvas to us as soon as possible. She even gave us store credit for our canvas and a $10 gift card for our trouble. read more

The worst pharmacy I've ever visited ... visiting in austin had my doctor fax a script when I asked the pharmacist for update on status I f looks could kill they would have..and the tech blurted out IM WORKING ON IT... the the pharmacist said that he didn't have to fill it holding my meds over my head those people must have a crappy life if I could have left 0 stars I would have!! read more

90% of the time this pharmacy has issues. The staff is not overly helpful. On occasion the staff does a good job. They never seen very happy to be there. read more

Called the pharmacy today and one of the staff was extremely rude. I didn't get his name. I was looking up something and heard him say "oh my god" underneath his breath as if I was taking too long even though it took 5 seconds. Super unprofessional. read more

Exceptionally poor customer service. Grumpy people with an "us vs them" attitude toward their clientele. Pestering me with texts, emails, phone calls about prescriptions I haven't placed orders for but then not communicating vital information when I do place an order. read more

I have been waiting in line outside for almost 15 min. I pull up to the other side and she yells out are you picking up or dropping off I sa8d dropping off. She says you need to go to the other drive. She is the rudest person person working g the window!!! read more

The WORST pharmacy. The drive through staff are so rude and unhelpful. I have been going there for every month for over 4 years and they didn't even know who I was. They also question my prescription every time. Awful service. I only went to CVS because it was convenient. I finally switched to Walgreens, and they are so much nicer! read more

If you're looking for a pharmacy with a staff that is bothered by simply having to do their job, loses prescriptions, and hosts amateur hour around the clock, this is the pharmacy for you. Poor customer service has always been a hallmark of the CVS chain of drugstores, but this one consistently goes out of way to make getting your prescription the most frustrating process possible. read more

The pharmacy people is unwelcoming and lazy. They don't want to deal the long line, so just tell me "don't bother to come"

It might be called a drug store, but I couldn't find any of the drugs I wanted. It's good for like medicine and flu shots though. Just don't go there if you're looking for weed or ecstasy; it will be really embarrassing... trust me. read more