CVS PHARMACY, ALPINE, CA Same as another CVS user: "You cannot get to a pharmacy rep at all. Their virtual assistant is trash! You spend 10 mins going in circles." I spent 10 minutes just trying to find out if RX ready for pick up. She kept telling the total number of RX's I had with CVS. =============== So here is what you do: When Visual Ass asks if you are calling from a Providers Office, select that option - 1) It will say: Do not recognize your phone number calling from, just keep telling it you are Medical Provider.** There you go, now on hold to speak to the Pharmacy Clinician, or Pharmacist. read more

You cannot get to a pharmacy rep at all. Their virtual assistant is trash! You spend 10 mins going in circles with this and it says theres a problem and to call later. I'm so upset Rite Aid closed! I hate CVS. read more

GREAT customer service. I had to review after seeing the negative comments. Everyone has always been extremely helpful and friendly. I don't know who these miserable people are leaving their stinky comments here BUT this is a great store. Lots of options. Organized. The prices are a little higher than average. Highly recommend!! read more

Heads Up! For all the former Rite Aide customers watch the due dates on your prescription bottles. The pharmacy and pharmacist are notorious for filling prescription late. It's most difficult when the customer is on scheduled medication. I watched them do this for at least two new customers. They used the "laws" to short these customers on their medication. CVS- you can do better. read more

This pharmacy is very helpful. They helped me out in a jam. They go out of there way toake sure they get your prescriptions done when you need them. read more

CVS Pharmacy - Drugstores Near Me - Alpine, California

Literally the worst customer service. But I don't expect much when I go into a CVS. I actually want to be left alone if anything. I was checking out with my coupons at the self checkout and the register died. I had to go wait in line to be helped. Which wasn't a big deal. My total at the self checkout was 21.65, she told me she would make it the same. When I got to the check out she told me my coupons didn't apply the same even though I had just done it the same at the self checkout. So I said no problem I will just go to the checkout again, now of course my coupons were gone. So instead of dealing with her again because she was saying "see I told you it wouldn't work" when she had no intention of helping me to begin with. I said that's fine I paid the extra $10 just so I wouldn't have to deal with you again. This was Ally. read more

CVS has apparently gone to only automated calls. There is no opportunity to speak with the store - front of store or pharmacy. This automated system is very frustrating and is very poor customer service. read more

Not surprised to see such terrible reviews. Always receive the worst customer service, the prescriptions are never ready, and always make it such a hassle for no reason! It's like they intentionally try to be difficult . The gentleman that works at the pharmacy registers is very kind, it is just the pharmacists that are difficult and rude. read more

So let me get this right? You a checker, possibly a manager, can be nothing, but you don't check customers out anymore? Wow! I have been sick all day ( Not from Covid). I'm out of my Folic Acid I have to take daily to counteract my Methotrexate. 2 bottles of vitamins. Buy one get one free. Yep,you asked me are you ready to check out? Yes I am. He states: You have to come over here and do self checkout. Will I come back here to shop? No I will not. Do I use self checkout at places, yes I do sometimes. Did I want to do something new tonight when a guy is standing there to get paid to "NOT" check you out. Umh...no. I will not be back. Oh let me add I'm immune compromised and He is standing where I need to stand and says, I'll show you. I stated, not standing there, but further away. Got to love this way things are going. Pay more and less customer service. Notice, it's not busy read more

CVS Pharmacy - the front of the store at night - Drugstores Near Me - Alpine, California

Got a scam call from CVS specialty pharmacy. I went in to ask for the real number for CVS specialty pharmacy. I also asked if it is normal to "order medication" over the phone with them and if CVS would ever ask me for certain information over the phone. The person was extremely dismissive and since it was a different pharmacy she didn't know. I wanted to know if in general CVS pharmacy (the pharmacy she is currently working at) would ask you those things over the phone, not just CVS specialty. She walked away from talking to me before the conversation was even over. I should've changed pharmacies from this one a long time ago. read more

I had a negative experience at the CVS drive-thru pharmacy in Alpine, California. They gave me a hard time with a prescription a Scripps physician had submitted. After an hour and calling the doctor back and forth, the doctor called the pharmacy. The doctor was upset with CVS pharmacy because they obviously weren't doing their job. After 80 minutes dealing with the incompetent CVS pharmacy staff, I got the medication, thanks to my doctor calling them. The CVS people were rude, unhelpful and looked like they hated theThey never apologized for their incompetence! I changed to Rite Aid pharmacy which is great. read more

If you say today is the last day to pick up a medication, don't put the medication back on the morning of. So it's the process but it seems ridiculous and nonsensical. You wait till the morning after the last day of the last day. read more

The manager here is the worst! He is very rude and condescending. I know multiple people who have quit working here due to him. The other employees are very nice and it's sad they have to put up with such a pos manager who treats them bad. read more

If you like being on hold for 45 minutes . And still no one answers your questions . So you drive to the store which takes another 30 minutes and your still on hold . And ask the drive thru lady if the perception your doctor called in 5 days ago is ready . And she explains that it is going to take a hour before she can fill it ! The customer service is awful and the pharmacist is very rude . All the review are bad for this place and now I know why . They sick !! read more

Zero stars. Prescriptions are NEVER ready when they say they will be. Always have to return to store the following day!! The worst CVS ever

Zero stars. Pharmacist was rude, got nowhere. They called the wrong dr. They would not listen or care to understand my situation. I know a few friends in alpine that have voiced the same exact situation. I never leave reviews that are bad but when it comes to medicine that is in the hands of your life. Run from cvs alpine read more

It's James customer service for me! What a great man and did everything he could to help me out!! Ask for James for anything

I've lived and shopped in Alpine for the past 4 yrs. I've always received THE BEST customer service here from all of the clerks, but especially Tina & Kevin who always greet with a smile and "how are you doing today". I like that ! They go out of their way to help you, ask if they can help me find something & remind me of my coupons etc. I like seeing familiar, friendly faces. The store is very clean and very well organized. It's a pleasure shopping here They truly are top notch !! I would give a 10 if it were an option. Sue read more

I am not surprised that this pharmacy has such low ratings. The staff have been unprofessional, rude, lazy, and willing to delay patient care every time I have come in contact with them. They are a disgrace to the healthcare profession. Go anywhere but here. read more

god i fucking hate this cvs. the pharmacy closes way too early, nothing is EVER stocked up, there's never more than 2 people working it seems... there's ONE lady who works at the front with a southern accent who is just the sweetest. other than her, y'all suck. read more

Worst pharmacy ever. Waited on hold for over 20 minutes so I drove down while I was on hold. Needed a preauthorization for some medication so decided to pay out of pocket, I'm still waiting for it to be filled 3 hours later. The Hours on website are wrong. They ALWAYS double or even TRIPLE fill my prescriptions and charge my insurance (& never say a word). They are Constantly changing staff, never knowledgeable and slightly condescending when you're in need of Medical knowledge or help. After today I'll be permanently relocating. read more

Look at what everyone says. Rude pharmacists and employees who could not hep a paper bag. Whole new crew needs to come. They always blame your doctor when you go there and the prescriptions and not ready only to find out the doctor had to leave it on voicemail because no one would pick up the call. Jeff is the worst my wife has gotten into may arguments with him. Stay away. And corporate does not care called a few times. read more

Let me start out by commending THE RETAIL STORE STAFF!!! TINA, ROSA, KEVIN AND CAITLYN!!!! They are the best! KUDOS to them. Especially helping someone who is "challenged" when it comes to the photo department. NOT SO MUCH ABOUT THE PHARMACY! 10 years ago was a different story. The pharmacist, Jeffery, would benefit from some "people skills" and costumer service training. I used to not dread going to pick up my meds. But the experience has definitely changed. read more

I have been coming here for my pharmacy needs for at least four years now. Almost everytime I come to have a prescription filled I have to wait for long periods of time. If there is a vehicle in front of me in the drive through, I will just leave and come back some other time because those are a minimum of 15 minutes in line per car. The last time I was there to pick up my medication (that I dropped off the day before) it wasn't ready and would be another ten minutes to wait. I have been here as long as I have because it is conveniently on my way home from work. The staff is not very friendly and they give you the feeling that you are bothering them when you come up to the counter. It may be time to find a new pharmacy for my medication. read more

I used to go to another pharmacy and had to come here when they stopped accepting my insurance. It's quite a pain to get prescriptions filled. Also they've made more than one quantity error in filling my written prescriptions (maybe they can't read my doctor's chicken scratch? I don't know.) The biggest problem here is that this CVS is seriously understaffed - you can tell they are working as hard as they can, but the turnaround time on prescriptions is SLOW and you often have to wait in line to pick-up prescriptions because there's only one person working the counter. read more

Usually only one cashier because there aren't many customers. How I come across sold out products is beyond me haha. The place is always clean, though. Get an ExtraCare card! I wouldn't shop at any CVS without one. I always look forward to getting "extra bucks" and coupons. If you're into beauty products, sign up for the ExtraCare Beauty Club: $5 ExtraBucks Rewards for every $50 spent on qualifying beauty purchases $3 ExtraBucks rewards on your birthday read more

Worst pharmacy Customer service ever! Waited over the phone for 30 mins. They never answered. Drove down there it's empty, drive through is Down and I'm the only one in line inside. Acknowledged me after standing there for 10 mins. Then when she calls me over she's has the worst attitude. Avoid this pharmacy if you can. Too bad because the store clerks are super sweet. read more

Came in here for some birthday supplies, cake, balloons, candles, the lady who helped me was so nice and helpful! I couldn't believe it!! She didn't have a name tag or I would've included her name. read more

This is the worst pharmacy I have ever used. Each time I call to speak with a pharmacy employee I wait on hold for 15-30 minutes. After reaching the pharmacy I am asked to hold again without the option to respond. I have called the corporate headquarters twice to voice my concerns. The person I spoke with assured me the employees would be advised of my concerns. The first time, my service was better for 1-2 days only. I feel the pharmacy is very understaffed and/or poorly trained. I would never recommend this pharmacy to anyone! read more

The people that work the front registers, are very nice. The people in the pharmacy, and the manager, don't know what Customer Service means, and created a huge hassle. Eventually they gave me my money back, on the unopened item. But, not before telling me they weren't going to do it, and running me in circles. Very unprofessional. If one of my employees acted that way I would fire them. read more

I was disgusted when I saw the pharmacist use the cash register, handle cash, without washing his hands went and poured someone's pills into his bare hand without washing his hands nor wearing gloves. If my prescription was in a pill form I would have walked out but mine was a liquefied in a bottle. I could not believe my eyes! So unsanitary! I will never go there again! I called the store manager to express my disgust and they didn't even have good customer service skills to return my call. read more

This was my favorite store in Alpine for quite a few years, but recently things seem to be slipping...I went in to do my normal pick up a few things shopping and was met with a stalker inside the store...I noticed him immediately upon entry and made sure I kept him at length, but the more I moved around the store, the more he shadowed me...Popping up around corners and coming down aisles, I expected his behavior to draw attention but it did not...at one point I thought he might be an outside vendor, but I was proven wrong...I tried to hurry and was at the checkstand when he came up behind me and asked the only employee I saw the entire time where the restroom was...I asked her if he worked there and she said "no" so I told her to get a manager on him immediately...Her calls produced no manager, the stalker was in the back of the store, and I got out the front as fast as I could smh Apparently CVS doesn't give a s&%t about customers OR employee safety, there are better stores without stalkers... read more

Poor customer service. Young clerk Caitlyn wont bag your items if you have your own bags????? No smile,obviously has'nt been taught customer service. Who's in charge here anyways ? Just pathetic,wont be back. read more

I love their drive thru pharmacy and the friendly staff. Always nice for a quick stop. I would recommend this location over most others.

WORST Service I've ever encountered. I was on hold for over 10 mins, when I was finally able to speak to someone they were very short with me. I was asking for a transfer prescription from another location, his words were "I'll try to reach them"... okay... 'what time do you close?' I asked, "9". I was in the middle of asking him how he would contact me to confirm and he HUNG UP ON ME. What do I do now? You didn't ask me for anything other then my name and I'd like to be reached at a different number. Despicable, rude, and slow service. As management in food service I know that it is not that hard to even ACT like you give a damn. I will definitely go 10mins out of my way before interacting with this location again. read more

They miss prescriptions, don't communicate well, guy put me on speaker phone and set the phone down and continued the conversation while walking in and out of range around the pharmacy, been a mess since day 1. read more

Wow!!! Woman just posted how horrific these people are. Tried to give her 5 yr old son heart medication that belonged to a 71 yr old man. They argued with her that it was right medication even tho name was wrong, birthdate wrong, and many other things. And very rude which I experienced as well. Hope she goes to Corporate with this. Worst pharmacy ever!!!!!!!!!! read more

Yikes this place has the worst pharmacist ever! His name is Jeff and he is downright rude. I could not believe my ears when he started chastising a customer and yelling at him, shouted out his prescription for everyone to hear which is a blatant HIPPA violation. To top it off he even called the customer a "drug addict". This pharmacist is way out of line and I shall take my business elsewhere. read more

This pharmacy is the worst one ever, EVER!!!!. They are always behind. They promise you the medication at a certain time . then you go back and say, "nope, we are behind!. HIRE MORE PEOPLE !!!!!, anybody home, or someone listening!!!!. They are often out of medications. This is not a sporadic instance. This happens on a regular basis. What's wrong with you CVS?, just because we live here in the boonies you think you can treat us like poop???. Though I live in Descanso I will drive farther to have my prescriptions filled by somebody else. THANKS FOR NOTHING!!!. Beside being arrogant, you guys are incompetent. Today I waited almost 3 hours for my medicine. I got home only to realize they gave me something different. My dog can do a better job than you. I feel a little better after this ranting. Need to go and chill. read more

I've never had a problem with the store - but I very rarely use the store. I use the pharmacy and it is THE WORST. Service is unfriendly and often downright rude - especially one of the pharmacists who, as others have said, is a complete jerk. They automatically refill prescriptions, whether you've requested a refill or not and even going so far as to call the doctors office if there is no refill on file - without our permission! We're grown adults - we will call when and IF we need a refill. And repeatedly telling them to remove us from automatic refills is useless as the whole problem starts all over again the following month. What a waste of time - it's no wonder they have such long wait times for everything. read more