We had some water damage in a carpeted room so we called to get help. Daniel from the remediation team was nice and even helped walk me through filing a home insurance claim since this was my first time dealing with a situation like this. Daniel can be a bit hard to get a hold of, particularly through texts, but the water damaged areas were fixed quickly once we were able to schedule it. After that we were assigned Larry Ingramm as the project manager for reconstruction and I have nothing but praise for him. He is great at communicating, knowledgeable about the products and services, incredibly patient when we had a hard time making decisions, and went above and beyond every time we asked for help or clarification. We were so lucky to have him as our first project manager! At the beginning of the reconstruction project, there was a lot of stressful miscommunication between myself, the remediation department and home insurance with regard to where payments were being allocated and Larry helped clear a lot of that up. Our project has since been passed on to a different person due to time and resource constraints but Larry immediately worked on getting the new PM up to date on the whole situation so there wouldn't be any miscommunications. Larry left such a good impression that we felt the need to praise his work even though we haven't completed our reconstruction project yet. Things are also looking good with the new project manager Junior. He got in touch with me immediately after the project was transferred to him and has been very respectful. I had one question about a procedure and he answered so clearly and succinctly that I was floored. I really think it's the first time anyone I've ever worked with at a business level that has answered one of my questions that clearly. From just that one answer, I'm quite impressed and no longer apprehensive about this project moving forward. If only everyone was a Larry or Junior, life would be so stress free! I am excited to get our reconstruction project underway and would definitely call on these two again if needed. The remediation portion of my experience gets a 3.8 stars since I wasted a lot of time figuring out the ropes when both my home insurance and Cutting Edge could have been clearer about who should pay remediation (hint - home insurance typically pays remediation directly, and the customer only starts paying when reconstruction starts). Larry and Junior both get 10 stars each for communication, and work ethic which is why Cutting Edge is still getting 5 stars from me overall. I will update this review after reconstruction is actually finished but I think it'll be just fine since Junior will be overseeing this. read more

Very disappointing experience. Communication was poor throughout the project. I rarely knew when they were coming or what the timeline looked like unless I asked. The biggest issue is that they damaged a custom cabinet during removal and were unable to match it when replacing it. Their first attempt was a plywood cabinet that looked nothing like the surrounding cabinetry. The second attempt used solid wood but still didn't match. They eventually brought in another cabinet maker and got closer, but the replacement still very obviously does not match the rest of my kitchen. Now I will have to hire another company to redo the work to get a proper match. Their solution was offering 20% off the invoice, which doesn't come close to covering the cost of fixing the problem. If you're installing all new cabinets from a wholesaler, their work might be fine. But if you have custom or high-end cabinetry that needs to match, I would strongly recommend looking elsewhere. read more

Arturo is simply exceptional. He not only manages the cutting-edge restoration work that brings your home back to life after fire, flooding, or plumbing disasters, but he also goes above and beyond to guide you through every step of the insurance process. His knowledge, professionalism, and genuine care make a stressful situation so much easier to handle. Arturo makes sure no detail is overlooked--both in the repairs and in making sure you receive everything you deserve from your insurance claim. He treats your home as if it were his own, and it shows in the quality of his work and the dedication of his team. read more

Very pleased with the level of service and professionalism. As a homeowner who has to rely on skilled repair professionals from time to time, it can be an infuriating processing. The search for trusted work, time and price negotiations, having people in your personal space for sometimes days, weeks or months at a time is exhausting. But Cutting Edge made it easy, efficient and cost effective. No kidding: How are they making ends meet! I was impressed by the level of skill and professionalism received for the cost (inbox me if you want specific details or tips, as I do not post public details about project costs). We worked primarily with Larry and Jorge. The job at hand (fixing a leak, which came with some balcony, stucco and trim work) was a bit of an anomaly because of the multi-level approach needed for the job. This wasn't a one and done, and turned out we needed different types of expertise for the job. It was hard to find a trusted company and crew willing to go in on the job. We talked to three other companies total. Yes, three others. Then, in comes Larry with all his solutions and good recommendations, including a suggestion for a subcontractor we ended up hiring for phase I of this two-phase project. All he needed was patience because, goodness, it this project was quite involved and ended up taking a couple of months. But he had it handled with. It was not a big project for a major repair company, but a big project, complex project for a homeowner. But never did Larry make us feel like the project was beneath him and his team. So, yes: Larry and Jorge were both very patient, highly communicative and easy to work with. They built trust early on. They talked things through (even though text, which I appreciated), addressed hiccups in the process with ease and without creating more problems, and were highly professional. Plus, and this is huge, they left the house clean of debris and tools. The team was also careful to cover our household items very well. Still haven't found a spec of paint anywhere after a pretty involved painting job to close the project. I cannot tell you how many times in my years of homeownership that professionals vacate a project leaving trash and tools behind. Plus, the quote for the job came below two of the three other companies we pursued (we actually considered going with one of those companies but two things changed our mind: 1. Larry's level of professionalism, communication and solutions orientation and 2. That other company's lead actually encouraged us to go with Cutting Edge). I would hire Cutting Edge again. read more

One thing to add that doesn't directly have to do with Cutting Edge: should you need a packout of your household items, **DO NOT** allow them to refer you to 1-800-PACKOUTS. I am currently one week out from project completion and am still not moved back home because 1-800-PACKOUTS was not honest with my insurance company about the packout amount, and since the final amount is more than what was agreed upon, I can't pay it and therefore they are refusing to move my household items back. My insurance adjuster also told me every time he's had to work with them it's been an absolute headache. The takeaway: research your own packout company and tell your project manager that's who you'd like to work with. read more

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I highly recommend this company. I received excellent customer service from my initial phone call to my home inspection for moisture and mold. This company knows their stuff!! Sleiman took his time to review my concerns and inspect my home. His knowledge and expertise put my mind to rest on several areas as he gave me an honest and detailed diagnosis. A++ service!!! read more

I would strongly suggest not hiring this company. If you want to have an efficient, effective and well-managed project. From the get-go, I was shuffled around between different people and changing of project managers. The slowness in response, and the communication between me, and the company was dismal. I think their actual work is good, but when you spent hours trying to get through to people and find out when they are coming and then when they do come, they come at the wrong times make it for a very stressful time. The company that recommended them. I have also said that this is not a company. I would suggest anybody for restoration . read more

Another unsatisfied and unhappy family here with Cutting Edge Restoration's work. For new clients reading reviews, LET ME START WITH -- ASK YOUR INSURANCE FOR THE WORK ORDER. This will help you find out how honest/dishonest the people you're dealing with. Like some of the other reviews, we were referred to this company by the plumber who did work because of the leakage. I wish I researched first. Now, here's our experience with photos. 1. Unprofessional. The quality of work doesnt live up to their tagline "Expert Service With Integrity." We let the workers be and stayed in the kitchen, me and my mom. They were playing music/song on the phone, laughing, and can hear videos being played. 2. One worked with paint in the garage and didn't put something to protect the floor. Used the hose and left a mess. Paint smears in the garage. I have to put cardboard boxes on that spot so when they come back next day it's protected just in case they'll work with paints again. 3. Appears as if they weren't briefed on what work to do. They painted half of our living room. Who would like a half painted wall? My mom even told the guys we were expecting the whole wall to be painted as we were told and understood it. Sent photo to Jose and he stopped by and look at it. Guys came back to paint the other half. I even felt like we were asking for a favor. But when we got a copy of the work order, it says there that ALL WALLS to be painted FOR A UNIFORM LOOK. How hard is it to brief the guys on what to paint? 4. We discovered one of them unplugged the washer/dryer and used the outlet because the washer/dryer wouldn't work. A "Can I unplug your washer/dryer so I can use the outlet?" would be appreciated. Or "Is there an outlet we can use?" Simple things like this will be appreciated by clients. Happy clients means more referrals. Business. There were even sawdust left in there which I took photo. 5. Said they were done working in the bathroom. When they didn't even did the caulking. They even have to be told to do it. I told the manager and I was told the guys will look at it when they come paint the other half of the wall. Guys came back, we were just observing. Again, didn't put anything to protect the floor/tiles where he put the paint. My dad did. They were ready to head outside, no clue at all that they will do the caulking or they were told about it so my dad told them. Only then they did the caulking. Still my dad even need to ask them to add more as what the guy put wasn't enough. With the vanity. It wasn't painted inside and outside. (See photo included if that looks painted to you). 6. Left mess in the bathtub. Didn't clean it after they were done painting. 7. Said they will be back to install wallpaper WHEN WALL WASN'T EVEN PRIMED. 8. We were told the allowance for the wallpaper is $1.10/sq.ft. If we select a more expensive wallpaper we'll have to pay the difference. Guess what? The allowance is $2.91/sq.ft. I told the manager if we, the client will get the wallpaper, we have to deduct the amount we are going to spend. He didn't say anything. We even went through the trouble of going to a store as he asked, checking online, making phone calls for wallpaper. Opposite to what we were initially told that someone will come to let us choose a wallpaper. While it says on paper that they'll provide the materials. We're prolly the first client they will work with asking for a wallpaper as it appears they don't know that the store they referred us to doesn't carry wallpapers. So with what we discovered on what's with the work order, we wish we didn't get this people to do the restoration job. 9. Other things we found on the work order that shouldn't even be there like doorbell. Seriously? In the bathroom? 10. Only heard from them today after over a month because my brother made a call at their office. But no. We don't want anything to do with these people again. Don't be like us. Read the reviews first. And speak to your insurance adjustor request a copy of the work order. Youll be surprised. read more

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Had some miscommunications at first partially my fault but overall did an excellent job! Had handicap person in a room that had a leak in the wall. Cutting Edge finished in no time after wall had dried. Thank you read more

If one is ever in need for a restoration company due to water damage, Cutting Edge Restoration should be your first call. I'm am so thankful, my plumber, Fabian from Fabulous Plumbing, recommended this company. Having to go through a claim involving multiple insurances, HOA, plumbers, mitigation, and rebuild work, it can be both intimidating and overwhelming. However, through the struggle, I meant some of the best and trustworthy people. Sleiman, you were a god sent! You were so kind to me, taking the time to explain how a claim works and being there when the insurance guy showed up to make sure it was legit with what he and my HOA team were saying. I am so grateful for you. Not only that, when Sleiman and team came in to do the mitigation work, the level of professionalism and the integrity of how they handled the job and my home, was top notch. After the mitigation team, came the rebuild Team lead by Jose. Jose was another stand up guy who was very patient and kind. Jorge lead most of the work for the rebuild and he always put my mind at ease with explaining next steps and taking care of any concerns I had along the way. Cutting Edge restoration has some of the best people. They still value customer service, kindness, and integrity, something that seems really hard to find nowadays. Thank all of you guys for taking such great care of me. If I ever need future work (I hope I'm done for awhile) your guys are the first I will call! Thank you so much!! read more

Cutting Edge Restoration - Guest bathroom- tile and painting all done by Cutting Edge Restoration team - General Contractors Near Me - San Diego, California

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We used Cutting Edge to renovate after a leaky pipe left water damage on our wall and ceiling. They reconstructed and retextured the ceiling and wall, and painted the entire ceiling to make sure everything looked uniform. Jose, the General Manager, was very easy to work with and was clear in communicating scope of work and timeline. They even finished the work early! They made it very easy to work with our home insurance as well. The contractors were friendly, professional and courteous. They even gave a 1 year guarantee. I would definitely use them again! read more

explain to me how in the heck you can charge an 89-year-old woman 900 plus for half an hour of work to fix a small leak! ane to top it of, not even clean up after they were done shameful read more

My family had an unexpected flood in one of the bedrooms in our home upstairs. Cutting Edge Restoration Inc. responded immediately. Jorge who initially came out and started the process of clean up, through to Diego, the professionalism, communication was outstanding. They were careful with our home when the clean up started and finished. After Jorge and Diego came out, Jesse was sent to follow through on organizing completing the restoration. Needless to say, everything was completed with professionalism, excellent results, and thorough communication. Kevin was the painter. He completed the work in each room flawlessly. He quickly detected moisture behind the shower and stepped in to replace the drywall with the correct one....removed any detection of mold. We are definitely hiring him to paint the main areas of our home. Kevin is professional, superior paint work, respectful, and very clean. Our flooring was completed by Alex and his team. Once again, professional, clean and respectful beyond measure. We highly recommend Cutting Edge Restoration. Every step was completed beyond our satisfaction. Any issues were quickly resolved without hesitation. The leadership of Jorge and Jesse was calming for us because all was completed in an orderly manner. Kevin Meyers and Alex completed work successfully. Reach out to Cutting Edge Restoration ....you will not be disappointed. read more

I had water damage in the kitchen due to a busted pipe. Cutting Edge did the repairs and I would like to give credit to the workers who did the actual work. But for the management they need to improve a couple things. 1. Lack of communication. They need to have a plan laid out to the customer, they need to provide updates on a weekly basis. What happened to me is I dont even know when the workers will show up, sometimes they only work 1 or 2 days in a week. I keep on messaging the main office asking them if somebody will work in my house on that day. It should not be the customer asking for the update. 2. Sub contractors show up un-prepapared. They show up to my house at 830 in the morning and they dont have the materials needed this happened numerous times, this is a failure of the project manager. They will ask me that they need to go to Home Depot to buy materials, completely UNSAT. Also the plumber punched a hole on the stucco and did not inform anybody, they have been working on the interior of the house and the stucco outside is still open! They fixed it after a month when I told them that there is still a hole. Also the sub contractor dont exactly know what to do, I ask them about the project and the response is . 3. There are charges on the quote that are not performed, I did not complain because insurance paid for it but be careful with the estimate. Goodluck... read more

Cutting Edge Restoration - Hole made by the plumber, didnt get fix until after one month. Repair in the interior was bing done but stucco is still open - General Contractors Near Me - San Diego, California

Unfortunately had water at my home and chose Cutting Edge for the remediation and reconstruction. The team was very professional, on-time, great communication, quality work. While I hope to not need them again, will do so in the future and would recommend to others. read more

They are quick and get the job done properly. Thank you for a hassle free repair Miguel.

My hot water heater pipe behind the drywall had a pinhole leak which made all the drywall wet and leaked into the bathroom on the other side. Cutting Edge was good in both the emergency services as well as the restoration part. Cory, Dan and Edward were all very friendly and good to work with. Good communication, very patient with all my questions, offered advice beyond the job some of which I took to reduce the chance for future leaks. Of course I hope I never need their services again but they made the experience less painful. read more

Very poor communication. This company was recommended by our plumber to mitigate damage caused by water. They came on a Friday and installed fans to minimize damage/mold growth. They returned on Monday and started to assess the damages and begin demolition of the affected drywall areas. Junior, who happens to be low man on the pecking pole, was very helpful. He was very informative about his processes. However, I cannot say the same about the other employees, Daniel and Jose. They never returned my calls. After 6 weeks, Jose calls and asks when he can begin the restoration. WTH? Six weeks later. $50k worth of damage! So if you don't mind a lack of communication and huge delays, give them a call. read more

I had a catastrophic leak from the upstairs unit in the duplex I own. I live in the unit that was damaged. I am a retired widow so I was concerned about how the process would be handled. As it turned out, my insurance company caused the biggest delay and, frankly, for no reason as they accepted the quote from CER. Once this company was able to begin work, my concerns vanished. Jose Ruiz de Garcia met with me and explained the entire process and patiently all my questions. Work began and proceeded according to plan. Fran, the tiler, checked in with me as he redid my walk-in shower. They were finished on time and each of the workmen was polite and professional. I would absolutely recommend them for any job large or small read more

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Had issues with my toilet flooding. Cutting edge was able to respond quickly before any other damages had occurred. Thanks for them I was able to get my damages repaired quickly. I would like to recommend them to everyone. Last but not least the admin team was spectacular following up with my phone calls and staying on top of things. Special thanks to Geness for being super helpful and responsive. read more

This began in early May. Photos are from today July 26. I was naive about the whole process of abatement, restoration and dealing with insurance after my 90 year old mom had a water leak in her kitchen. I put my trust in the person who handled the drying and abatement part of the job thinking he was there to handle it from beginning to end. From our initial meeting, he reassured us that insurance would replace the drywall that was soaked from the water leak. In addition, he said that insurance is obligated to restore the kitchen back to its original condition and even unaffected areas will be restored if any sort of continuity in aesthetics is compromised. He gave me the impression he was going to handle my insurance and my project from beginning to end and said I could call anytime, 24/7. Turns out he had only a portion of the water damaged wall removed. He kept the part with the backsplash intact despite his reassurance it would be removed and replaced. I was hesitant due to having a high deductible, but I wanted it done right with no worries about future issues with asbestos, mold etc. so I went ahead and put my trust in him to take care of my mom. So I move forward with Cutting Edge and this is what is considered 'restore to pre-loss condition?' : leave middle of previously soaked asbestos laden 43 year old wall intact? Remove only wall above and below? After my mom's kitchen was torn apart, and realized that the very section that was water damaged was to remain intact, I was shocked. I asked why this made sense. He then had the audacity to suggest it was upon my request that we leave this part of the wall in place. On top of that lie, he claims he never said the wall needed to be replaced. I don't appreciate being gaslighted and slandered. His behavior was appalling, disappointing and shocking. I really trusted this person. We feel betrayed and misled. I put my faith in Cutting Edge because of him. To add to my frustration, at 5 am this morning it was raining so I went over to my mom's house immediately to make sure water was not getting into the house. Then I remembered they had left the cabinets outside on the patio. I hauled all of them into the garage to prevent water damage. Right before Memorial Day weekend, I was sent to the restoration team and was at the mercy of the Cutting Edge adjuster/project manager to get something, anything ,started. Around mid June, I took the morning off from work to meet to discuss a plan after I called him the *previous* week to push on getting started. I waited a week for this appointment. I get to my mom's house and wait 20 minutes. I call him. He says he got the time wrong. No apology. We agree to meet the next day, on Friday. He calls me 1 hour before and asks me to meet him at the cabinet store. I said it made more sense to formulate a plan at the house as to how the kitchen was to be restored; not the time to pick out cabinets which by the way insurance would not replace, only put back. He stopped by and I went away hopeful that progress was to be made. We seemed to have a plan. He says we will talk early next week. Monday. Nothing. Tuesday. No word. I call Wednesday. He says he didn't have a chance to go over what we discussed last week. Another two weeks go by. He promises we will move forward. Still the same;holes in my exterior wall, exposed copper pipes. No insulation. He then promises me he will get the drywall guy out; I call next week; promises me again, and he will get on his case if he doesn't show up. I joke that so will I. It was at this time I asked when the rest of the drywall would come down. He said it wasn't part of the plan. Whaaatt??? That was the last straw. I'm now with a other company but they said his estimate left out a lot of items. And so we are dealing with insurance again. Back to square one. It is now July 26th. Also...*never* go with a company when your plumber makes the call to them himself on your behalf. read more

Cutting Edge Restoration - General Contractors Near Me - San Diego, California

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We were recommended this business by our plumber and I'm so glad to get the recommendation. They gave me a call to schedule and Drew came over on the same day to inspect the home. I only have positive things to say about Drew. He is professional, hard working and is very dedicated to his job. He looked at everything thoroughly and saw through the mitigation. I was really worried about the damage and Drew helped me understand the entire process which put me at ease. Overall satisfied with the company! read more

Unfortunately we've had to use Cutting Edge Restoration for 2 separate water leaks within the past 5 months. Both times, the professionalism and quick service was unbeatable. They supported us with water mitigation, drywall repair and paint. I appreciate the team took the same urgency and provided the top notch quality of service for both jobs. We didn't compare estimates but believe the quality was worth the rate. Hopefully we won't need their service again, but if we do, we would not hesitate to call them up. Shout out to Sleiman and Julio. Thanks gentlemen! read more

Customer service was great and helpful in the beginning but once it comes to billing, watch out! They will bill you for services they didn't even do. read more

I have to give a shout out to Cutting Edge Restoration from start to finish a job well done. We had the need to have our bathroom repaired after a water leak that resulted in total replacement of drywall, shower surround and tile floor. The crew from Cutting Edge Restoration came in and put our minds at ease as they worked their magic. There's no better feeling when you know you're in good hands as they explained each step and walked us through all stages of repair. The work ethic and attention to detail is top notch. I would not hesitate to call on them again. Extra special thank you to the crew: Jose, Carlos, Manuel, Jorge and others We are beyond happy with all that you've done for us! Thank you, A&E Young read more

In reviewing Julio's comment about my review, his calculations are only slightly off. The discount was only $1,000 (my deductible) not the $6,000 he states (see attached bill). Please note: the $785.48 that is a "Customer allowance" is where they double billed and incorrectly billed me for items not included in the re-build. I would love a discount of $6,000. Check's in the mail, I'm sure. UPDATE after Julio changed his response to my initial review (see email documentation below) Just so all of this is clear, Julio responded to my initial review stating that he had approved a discount of $6,000. This was completely inaccurate. Only after I pointed out his lie did he update his review. DO NOT DO BUSINESS WITH THIS COMPANY. Complete and utter lack of integrity from every single employee we dealt with. read more

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We had a leak at our condo that was puzzling because after a few repairs done by our HOA it still persisted. That's when we found out about Cutting Edge Restoration. Within a day after contacting them, we met our technicians Drew and Eddie. They came and assessed the potential problem areas, and helped us to address them to our HOA. Thanks to their expertise we were able to have the HOA get the ball rolling on scheduling the much needed repair as, to our surprise, we were not the only ones affected. They are fully transparent about everything they are doing and even ask for consent before proceeding further with business. These folks are kind and very professional, highly recommend their services! read more

Poor company structure and horrible communication! This company is great at first when you meet and start work. Not sure what happen with the service and them just not wanting to respond. However we had an insurance claim and we're going to use them for the rebuild however Tom gave us a price to rebuild which included materials and labor but when we told them that we will purchase material they went Ghost! He never got back to us with the new estimate. We told them we had the material already and just need the price for labor and they didn't want to revise the estimate or respond to us anymore. My dad called and text and left voicemails with Tom asking for the price. I emailed Tom and Gabriela and they no longer responded to any emails or returned any calls. I thought that was very unprofessional, unfair and kept us waiting with no kitchen and thats 20 days of waiting for a estimate that they never received. It would have been nice if they just said why they didn't want to revise the estimate or explain why they never gotten back to us.. i don't get what was the big deal... read more

I cannot say enough wonderful things about this company. We recently had a cracked sewer pipe at our rental property in North Park. It was a old cast iron pipe that cracked a fairly long distance underneath the main house and leaked sewage into the crawl space. Sleiman came out immediately. He even left his company planning meeting early because he knew that it was urgent for us and our tenants. While we were waiting for our plumber from California Plumbing (also a FANTASTIC company), he went underneath the house. He came out, gave us a good understanding of the length of the crack, where the sewage was coming from and what it was going to take to clean it up. He has such a warm presence and took the time to really explain each step in the process. He put my tenant at ease and honestly, alleviated a lot of my worry over safety. He went out to his truck, wrote up a very detailed quote and came back to review it with us. There was no pressure, no sneaky "add ons." He gave me every confidence that the clean up was going to be properly done and safely for both his guys and our tenants. On the scheduling front, I worked with Reina from their office and she's truly wonderful. She kept in kept the entire time, from Sleiman's arrival to letting us know that the work had been completed. She's another person in the company that has a beautiful demeanor and stay's on top of the situation for their clients. Though I hope that we never have another sewage situation like this one, these guys are the first ones I will call if we do. They took excellent care of us and our tenants. Thank you Cutting Edge Restoration! read more

Julio is good guy. Sleiman is wonderful. He helped us with with restoring slab leak. He communicated with insurance and maximum coverage. Good quality work. Cost wise it is on expensive side. read more

Raul and Cutting Edge restoration were absolute life savers when my crawl space flooded. Raul was at my property within 30 minutes and stayed until 3am pumping the water out, putting in fans, checking moisture levels. Raul is professional and knows what he's doing. Dealing with HVAC, plumber, and insurance companies was a total nightmare but Raul and Cutting Edge made this terrible episode and the restoration process so much easier. read more

Our condo suffered severe water damage and I was at a loss as far as what to do. My plumber referred me to Cutting Edge and I was immediately impressed from the moment I reached out! Jose Ruiz de Chavez their General Manager was my main point of contact for the project as I eventually hired Cutting Edge to do the restoration of our condo! They met with our insurance adjustor to make sure things were documented properly and once we got the go ahead, work began! It was a long process but they did a beautiful job putting our condo back together. There were no surprises with cost and I was very impressed by everyone from their crew who worked on our home. They went above and beyond to make sure we were taken care of and they take great pride in their work! I'd highly recommend their services! Will be using them in the future for any construction needs! read more

Broken drainage pipe nightmare! Cutting Edge made it go away quickly and painlessly!! Very happy customer. read more

I can proudly say, "They are very efficient!" Not only that...my experience with Mr. Luis and Mr. Jose....they were very professional, consistent, and precise with their work and own their warranty service. I'm telling you...if you're reading this...these guys get the job done! Thank you, Alan read more

On September 2, 2023, a rare tropical storm brought 10 hours of rain to our house in San Diego and exposed a previously unknown roof leak. The water that came through this roof leak flooded our Master Bedroom, as well as coming through the ceiling and walls in the Master Bathroom, Laundry Room, Hallway, and under the floorboards into the Living Room through the hallway. I routinely see Cutting Edge Restoration trucks and vans traveling along the I-15, and remembering that they advertised mold & mildew mitigation as well as restoration from water damage (my primary concern as water was pouring through my ceiling on a Friday afternoon after 5 pm), I gave them a call. I wish I could remember the name of the nice lady who took my call. She was genuinely concerned about what was going on to include the fact that my wife has severe asthma & respiratory issues, took down my information, and eased my mind as she let us know that help was on the way. During the mitigation phase, Travis came out to assess the water damage. He was very professional, friendly, and easy to talk to during this troubling time. He used equipment to measure where the water came through the ceiling, walls, floorboards, our bathroom vanity, etc. to determine where he would need to start mitigiation and what he would need to do it. As he deployed multiple blowers and de-humidifiers that night, we knew that we were going to be able to sleep well knowing that he had a least contained the water damage. Travis came back the next day, and a few times after that checking equipment, checking on the progress of the mitigation, and providing us with our next steps. During the reconstruction phase, Larry, did an excellent job of communicating via text and phone daily while scheduling the repairs, coordinating supplies, and taking our input for what was needed during the restoration; often at night and after normal working hours to ensure we were taken care of. He was very responsive and answered all the questions we had. He even provided an industrial grade air purifier to remove all of the dust & construction particles from the air because our older children were still living in the unaffected bedrooms in the house (and because the kitchen was completely unaffected, we couldn't cover them under "Loss of Use;" so they had to keep living in the house with all of the reconstruction going on). Also, during this phase, our insurance initially low-balled us severely, was dragging their feet with their approval process as additional water damage that could not be seen until you opened up the walls, ceiling, and floor was identified in a supplemental repair estimate sent back through our insurance. Daniel & Larry did an excellent job of keeping up with the communication with them, always answered all my questions with a friendly and positive manner, and patiently worked with the insurance company for 3 months until all issues were worked through with the insurance company and a final approval to begin work was finally completed. It should be noted that all issues that were initially identified by our insurance company with Cutting Edge Restoration's estimate were all found to be correct by Cutting Edge. Our insurance company even disputed their finding of our carpet being "premium" quality, which later bore out as premium carpet through a lab test! I also want to mention that their floor guys were outstanding! I hope we never experience another loss from water, or any other related event where we'll need them, but if we do, then we know who to call. If any of our friends have a water/mold/mildew, fire, or weather related event that damages their home, we're going to give them Cutting Edge Restoration's number. Thank you Cutting Edge Restoration for restoring our home better than it was! You guys are truly outstanding! read more

This business is definitely one of the most dishonest ones I have dealt with in a very long time. At first they were very nice and friendly, reassured me that what they do INS covers (turns out it doesn't), charged me high fees for two different jobs in May 2023: one for water Mitigation and other for Reconstruction. They work as two separate entities but I am convinced they work together, overcharge uninformed people and share the profit. Their agreement is also very savvy, and you don't expect the worst to happen. After the work was all done and paid for, they sent me a new bill for over $1,900 - 8 months later! At first I thought it was a bill with late fees since they didn't cash my check for months (in May 2024!). I addressed it with them but they are still very aggressive asking for a payment that I was charged months after the job was done. I am not paying for it. Filing a complaint and leaving reviews so people don't get scammed by Cutting Edge Restoration. read more

Just wanted to give a quick shout out to Larry Ingramm and his team for providing exemplary mitigation services. His professionalism is unmatched and the mitigation part of the process very seamless and easy to deal with!!! Much appreciated read more

Cutting Edge did the job! It took quite a bit longer than I had anticipated but that was an insurance issue. Every worker that came to our house was skilled, polite, efficient, tidy, and answered all questions. I had lots of contact with the manager and he always responded. read more

Those guys are just amazing no matter what time you call them they are always for you and your needs. I personally used for some rescues at home and they are phenomenal, they are very passionate of what they do. Once they finishes their job they leave the job impeccable. Blindfolded I recommend them. read more

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Cutting Edge Restoration did a fantastic jog with restoring my house after a water damage event. They were quick to respond, professional, with great quality of work. The demolition phase went very well, they were able to dry out and take care of the mold issue from the areas affected by the water damage. Once that stage was done and completed to everyone's satisfaction, they began to restore all the areas, putting up the dry wood, paint, flooring, and the small details that make my home feel like home. Thank you Cutting Edge Restoration! read more