As you read the response from EMS, please keep in mind, we paid them over $30,000 which included a new roof over our kitchen. Less than 2 years later we are paying over $50,000 to remove the poor work done by EMS and repair our kitchen for leaks in an area that never leaked with the old roof. A new roof should be water tight for more than 2 years. Are you willing to gamble on using EMS? read more

EMS gets 5 stars for communicating well and in a timely manner, being on time, knowledgeable, and professional. Jacob had a busy schedule the day we called and he made time to see the water damage situation and provided us with a quote by that same afternoon, WOW! Their rates are reasonable. We are very pleased with them, but opted to work with someone else, as our place is older and very particular. Jacob still deserves his 5 stars. We recommend EMS Restoration! read more

Got initial visit, explanation of potential 3 subcontractors and/or EMS to do the work, verbal quote and told detailed quote via email within 3 days. Never heard back. read more

No one wants to go through a disaster at home. I am finding that EMS Restoration helps guide me through this process with more ease. The owner Joseph Fiasco is very knowledgeable about the whole process from mitigation through insurance claims. I find him trustworthy and a great advocate with insurance companies. He has a calm demeanor and is very respectful to his customer. My project is not yet complete however I continue to have great confidence that his company will get me through this ordeal and also have a beautiful renovation in the end. read more

Smoke damage and related problems from the Eaton fire were very professionally and reliably handled. Timely, friendly, helpfully concerned. No fuss! Can highly recommend EMS and their staff for restoration work. read more

Had EMS do both the remediation and repair for water damage. Some of the work they did was fantastic (replaced individual glued down Hardwood planks, initial response and initial communications). Some work was good (the remediation itself and the initial dealing with insurance. Lastly, some of the work was only ok (oiling the hardwood to match, time of total project, followup help with insurance, mismeasuring of the cabinets initially and some worker availability issues.) Overall, I'd give them 3.5 stars, but I rounded up. read more

Joseph was reliable, reasonable priced, responsive, expert in mold removal and great to work with. He did a great job taking care of the mold in our bathroom in such a short notice. The plumbing and painting was subcontracted so it took a little longer to get the entire project done. However Joseph worked with us to make sure the job was done right, even if it meant having the painters come back to retexture the wall. Thank you Joseph! read more

FRIENDLY, KNOWLEDGEABLE AND HONEST. I had EMS come out to look at my house. The only mold found was under my sink. Joseph was extremely knowledgeable and explained to me that the person who installed by kitchen cabinets and sink took a shortcut that would make it more difficult to remove the mold because the wood was sandwiched in. He gave me a quote and it took me a while to get back to him. When I did, he came back for a re-evaluation and said that the mold had not spread. He explained that since I cut off the water source by repairing the leak, there is no immediate need to fix it. He very easily could have sold me this job knowing I didn't need it, but he was honest. His prices are also reasonable. I hope I don't need him in the future, but if I have mold issues again, he's the one I'll call. read more

Although we did not use them, they were very generous with their time and gave me the great idea to install access panels in my drywall so I can monitor the moisture within the walls without demolition. We now have water alarms and humidity monitors within 5 walls of our home. Thank you so much. read more

This was one of the worse experiences of my life. I hired EMS for water restoration, new drywall, stucco fix outside my home, flooring, paint, etc and immediately regretted my decision. Although Joseph seemed knowledgeable at first, once his men came it became excuse after excuse. There is way too much to write but to sum it up they would come for 2 hours or less and leave to other jobs, not come for a week, show up randomly, and the jobs they did were awful. We tried to communicate this with Joseph everyday and he rarely answered his phone or he'd have his assistant call us who also was of no help. The guys came to do dry wall work in our bedroom one day and left. Left EVERYTHING, buckets of water, material from the walls, bags of trash and spackle. Outside was even worse. The stucco from the side of our house was left everywhere. I had to pay over 4K to have someone come and fix their mess. After almost 4 months Joseph finally reaches out to me for payment. I explained that the guys only did half the work and was honest with him about what they did and did not complete. Because I wanted this out of my life I agreed to pay for the work they did (although it was awful) and be on my way. I honestly felt as thought I shouldn't have paid anything since I had to spend my own money paying others to come and fix their mess. Now the side of my house looks worse then before because their stucco job was so bad. Please do not hire this company, you will regret it. If you want further evidence or have questions please reach out to me. I spent so many days crying over this drama and wouldn't want you to go through the same. read more

Joseph is the most timely, knowledgeable, honest, friendly, professional, and competent mold/water damage repair expert. He quickly identified our leak from our shower to our exterior wall when others could not. He found no mold, gave us an excellent and accurate quote. Even gave best and worst case scenarios so we could plan for the unexpected. He was considerate of our budget and did not fear monger us. Would absolutely and have already recommended him to all my neighbors. read more

The contract was for a canvas, waterproof patio cover. The installer was never on time and as much as an hour and a half late. The first cover was too small. The second cover too loose and flapped in a small breeze. The installer came back and tightened the cover pulling it over the ends of the patio wood which looks unsightly. The business then threatened me to pay as they considered the job completed not knowing if the cover would flap again. My suggestion is to try another company. read more

Joseph and his team are phenomenal. My family suffered a shocking trauma and needed blood cleaned from a room in our home. After leaving a message, Jospeh called me back very quickly, he was sensitive to the situation it also efficient. He and his team were out within hours and 100% compassionate and professional. I could not be happier with my experience. read more

Quoted project without input from installers Mis measured Blamed others for errors Took 3 months Just a bad ending to a project Would not recommend unreliable Stopped payment on a refund check Never finished job read more

Joseph and his team are so great to work with and are super friendly and respectful of time and my house. Very informative and knowledgeable to the industry. Definitely gave me more of an insight and ideas for future projects. I would highly recommend this company for anyone for emergency services, reconstruction, and remodeling! read more

I actually took StateFarm to court and won!!!! Joseph Really Helped with the case. Work Was prompt and well done

Friendly. Educating. Honest. We contacted EMS after discovering a persistent mildew smell coming from our master bedroom's closet and our dehumidifier was pulling moisture from the air. They were able to send Daniel out for a Free Mitigation Investigation and he was able to educate us on the matter. Daniel was honest with us and respectful of our home. He told us he was unable to detect any moisture in our walls, and that it was instead a possible ventilation issue. He did go ahead and recommend we get a second opinion just in case. read more

I was really impressed with Joseph and EMS! I have never worked with a contractor who does EXACTLY what they said they would. I wanted multiple bids for our kitchen rebuild after water damage so I was able to compare Joseph to some others and here is what I found: Other contractors: "I will go check out the project on Friday for sure." End of day Friday and no word. I reach out Monday and hear "I can get there tomorrow." End of day Tuesday and no word. Wednesday our tenant tells us someone came by but she didn't catch their name. Sigh. Joseph: "I will go over on Friday at 1PM." GOES OVER ON FRIDAY AND SETS UP A GOOGLE MEET SO I CAN TALK TO HIM LIVE FROM THE HOUSE AT 1pm!! Never late, always there are planned, totally reliable. Other contractors: "I will you get a bid tomorrow." Nope, 3 more days. Bid arrives vague and not including everything we need done so I still don't know what the project will cost. Joseph: Bid tomorrow? Yep! And FULLY ITEMIZED. Really detailed so I could know what to expect and could realistically choose how to move forward. He was the most communicative and responsible person we talked to, and clearly VERY knowledgeable! He has a long history in this field but is newer to San Diego which I think is why he was available! Give him a call and see for yourself! read more

Joseph and team did a great job with our restoration! He was fair with contracting and payments and schedule. Check out these new stairs & flooring. Would recommend! read more

EMS Restoration - replaced carpets and put in some nice stairs! - Damage Restoration Near Me - La Mesa, California

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I recently had a mold issue behind my dishwasher. As a homeowner with a new baby I was not sure what to do or who to call. Joseph was extremely helpful by phone and in person to help me take care of the situation at home. His recommendations were honest and fair and I could tell he was very mindful of not adding unnecessary work that was not needed. EMS is a very honest company. They were also punctual and overall very pleasant to work with during a stressful time for my family. 10/10 recommend. read more

Over charged when filed the bills to insurance and insurance denied to pay the coverage.

After days of communicating via email and text I signed a contract for a bathroom remodel. When the start date came I never heard a word from this company. They didn't even call or text to say they wouldn't be doing the job. Such a waste of my time and I really needed help with our bathroom for my kids. read more

Very satisfied! Having worked with a variety of contractors, Jospeh really stands out in so many ways. From the first time he was visiting the unit, he arrived at the exact time he promised and was very professional. He provided guidance and his thoughts on what his recommendations were for a fireplace removal as well as the removal of some walls. I was especially impressed that he did not try to charge me for all the work trying increase the price but rather provided honest feedback as to what I should be able to do myself (I had informed him I was looking to do some work myself and only wanted to hire him for items that I felt were out of my skillset). Again, cannot speak more highly of Joseph and definitely recommend him for your projects. read more

Joseph came right out diagnosed the problem and made a plan to resolve. Everyone I dealt with was helpful honest and timely.

Joseph was exceptionally helpful. He provided a lot of information to help us insure that our family is safe. He knows a lot about remediation and where to reach out for assistance read more

Joseph has been very helpful in our household regarding our mold situation. He took his time and explained to my husband and I what dangerous molds were found in our home that could harm us and our 3 children. He also gave us great advice and we appreciate that a lot. I would recommend there company to anybody. read more