Ely Rubin from Restoration Solutions is by far the best person/company I have ever worked with when the unpredictable damage happens to you. In a day where customer service does not seem to be a priority anymore, this company has truly exceeded my expectations and needs to be called out for its exceptional service, commitment and professionalism. As a new tenant of a townhouse I am renting, a single parent with a high stress job, there was a toilet that had overflowed causing damage to the entire first floor of my new home. One month of living here and to find out there was a broken pipe, weeks of damage to repair and a huge job to take on, Ely Rubin, and his crew were a bright light and gift to a really rough situation that the owners of the property and I found ourselves in! From the very start, the communications with the owners, Ely and I flowed with ease due to the professional and non-stop amazing work ethic from Ely and his team. Ely eased the owners and my worries and walked us through each step daily. Ely's team was respectful, courteous, and amazing at what they do and proud of not only their work but to be working for this company. It was so great to see and hear the praise Ely gave his team on a daily basis and I honestly would not have wanted or trusted a better crew to be in my home. Ely communicated with the owners and always kept me up to date with the approval of each next step in this process. [This could have easily been a renter and home owner nightmare without this communication] I work from home for a very large law firm and my job is extremely busy and sometimes stressful. After weeks of being in my home and watching the non-stop daily work of this crew, I started to breakdown as I was not able to unpack yet from the move, furniture was in different rooms and I became almost sad/depressed because this was so very overwhelming. Ely heard it in my voice, jumped into action even more so than usual and daily walked me through the steps and pushed for completion from a crew that was already working non-stop to get the job done. He went beyond to keep me from cracking and consulted me by way of confirming my stresses and keeping me focused on the timeline of the next events and completion. In a world where many people complain rather than to promote and uplift, I am writing this review to let my community know, that this is the man, the crew and the company that you want on your side during a rough, unpredictable, and stressful time. Ely is truly a light when it seems so dark and is so frustrating. The owners of the property and I could not be happier with his work, his professionalism and his continued communications especially when the new renter, me, was about to crack. I am normally always very happy and the positive one in situations, and was until the restoration was taking weeks from construction, to asbestos clean out, quality control, restoration, painting, flooring, etc.... a lot of work! I will not hesitate to refer everyone to Ely for any and all restoration work. He is a true professional and after weeks of working with him, a forever contact/asset in my rolodex of must use when it comes to restoration of any kind. Here is his business card when needed. You will not be sorry and if anything I will say your welcome in advance! Thank you Ely, the crew and restorations solutions for being truly an amazing asset when thrown into a disaster of a situation that could not have been predicted/prevented. Forever grateful! ~ Natalie read more