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    Custom Stone & Marble

    3.2 (6 reviews)
    Closed Closed

    Services - Custom Stone & Marble

    Countertop installation

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    United Granite

    United Granite

    4.0
    (3 reviews)

    Seek an alternative to United Granite and avoid hate and discontent in the future!…read more I'll try to keep offer you an abridged and more detailed review, depending on what kind of reader you are. Contributors who get too emotional and write long rants about a business or service are generally dismissed. Plus, if you're lazy, like me, you won't read anything that's too long. The most important takeaway is that I'm presenting facts, not opinions. So, I highly suggest that if you are in need of natural/stone materials (marble and granite), you read this review and consider avoiding United Granite. I've had nothing but trouble with United Granite from the jump. For those who are impatient, lack the time to read a long review, or haven't taken their Adderall, here's the short version. - Customer Service: Poor (UG doesn't stand by their work, doesn't stand by their products/materials, and repeatedly told me why they couldn't correct the problems I was having with my new granite surround while continually reminding me that I was lucky to get the purchase price I received for this particular type of granite because the price per square foot increased since the original purchase date. What are those problems? Two cracks. One upon installation, which they did a reasonable job collecting, and the second, appearing for no discernible reason at all over the holidays. Strangely, this second crack was in the flat horizontal cross-piece of granite at the top of the surround. When I contacted UG about this, they said there was nothing they were willing to do, and essentially refused to send anyone out to even take a look at the issue and try to correct it) - Tech/Installer Proficiency: Below Avg (template technician was totally lost and the installers made excuses as to why they couldn't or wouldn't do things that I've since learned are simple and rudimentary for a fireplace surround installation. And oh, yeah - they cracked a piece of granite while installing it) - Quality of Installation: Poor (installer cracked the floor slab in front of the hearth on day one. UG had to dispatch yet another technician to fill the crack and re-polish the slab. Of everyone I dealt with, this particular technician seemed to be the only one who really knew what he was doing, and his work was satisfactory) - Quality of Materials/Products: Poor (most of the detail about my issues with the granite are above, but how ridiculous is it that they offer granite that is so flimsy that it cracks upon installation, and cracks again for absolutely no apparent reason at all? What's more, why would UG increase the price of granite that is so fragile that it can't even support itself when affixed to a wall? I have since learned that the reason the price went up was more for UG's convenience than because of the actual 'high quality' of the granite. One of their customer reps disclosed to me that this particular type of granite was a real pain to deal with because it was so fragile. OK, well then why is UG even offering it to customers, and why did they increase the price by nearly 50%?) Bottom line - look elsewhere for your granite Bottom line: Consumers should avoid purchasing materials or paying for services provided by United Granite. Failing to do so would be a frustrating and costly mistake easily avoided by seeking more dependable and reputable alternatives for their granite and tile needs. They're not the only game in town, and as I mentioned above, spending a few more dollars per square foot will help you avoid a lot of hate and discontent in the future.

    Professional and personal support as you go from picking out your granite to finish coread more

    Marble Unlimited

    Marble Unlimited

    4.5
    (32 reviews)
    $$

    Chose MU for a med/large quartz countertop/backsplash job on our kitchen reno. Two other local…read morestone installers were rude or didn't get back promptly. People on phone site were friendly and helpful, plenty of stones to choose from in a variety of patterns and colors. There was some confusion over whether an item marked "sold" actually was (spoiler alert: it wasn't) so make sure to ask if you like a particular one even if it's marked (especially given the stone deliveries come infrequently). Brian and the installer crew were punctual, friendly, careful and meticulous (as was the initial measurement and selection of stone sections for the parts of the kitchen for best effect). Clearly these guys knew what they were doing, and it showed. That said we are a detail-oriented house and noticed (over time) some small issues (a small seam that needed some revision as well as a stain left by a silicone drain mat (advice: don't use them if you have white stone)). Suffice to say Brian returned three times, listened, was friendly and made the needed changes. The company really stands behind their work which is both rare and very appreciated. Our sincere thanks to Brian and the team at BU--we are very happy with our countertops and backsplashes and have received many positive comments on both the materials and workmanship. We highly recommend them for your countertop needs.

    My project did not go well. The kitchen redo was good, or so I thought, but after a few years wood…read moreon a cabinet started to peal. I called the company and was told the cabinet only had a year warranty. I tried to contact them several times about the issue, and I was ghosted. During the installation, the workers damaged my kitchen flooring. Again, I complained, but they did nothing about it.

    Custom Stone & Marble - flooring - Updated August 2026

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