From measuring to estimates to install- our experience was perfect! We had four bedrooms, an office, and a bonus room completed. Carpets removed, furniture moved, Pergo installed! read more

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This is long, so bear with me. Overall, my wife and I had a positive experience getting carpet from Frazee. There were some glitches, however. My daughter had the company install carpet it her house and reported a positive experience, so I called Boyd whom she dealt with. After been a week I didn't hear back from them, so my wife and I stopped by the showroom. Boyd was at his office and showed us several carpet samples. He sent us an estimate four or five days later. I called him to make the purchase. The next step involved rather "businesslike" employee who came out to measure the two rooms. Boyd told me he would let me know when the carpet arrived to their warehouse. After about a week and 1/2 of not hearing anything, I called Boyd. Lo and behold, the carpet was there and had been. This was the second example of the lack of communication from the company. My wife suggested that I call Boyd to confirm that the scheduled installation would indeed happen. It didn't occur to me to do that, because I guess I''m trusting. Boyd was was out of the office. The receptionist said that she would contact the warehouse manager, who was also away from the office, and that she would call me back with confirmation. She never called me back either! I called the company the second time that day and was able to reach, I believe, Tina who confirmed that the carpet would be installed on the scheduled day. No explanation as to why no one had called me back. A couple brought the carpet out on Thursday and spent much of the day installing it. They worked steadily. They were fine to deal with other than their lack of English which was a bit of a problem. It appeared that they did a good job installing the carpet and cleaning up. I wish I had checked more closely how they replaced the furniture once the new carpet was in. Three large pieces of furniture were not put back like they originally which makes it difficult or impossible for me to use a large drawer and watch television at the right angle. As you can gather, my main problem in dealing with the company was their lack of communication. No one from the company called me back on three occasions! Nor have I heard from them with any sort of follow-up. In addition to being frustrating, this obviously makes it difficult to do business with them. read more

Great experience from showroom to installation. Fast and responsive service. Love the COREtec marble look flooring. read more

Frazee Carpet & Flooring - COREtec tile in Bianco Marble - Carpeting Near Me - Durham, North Carolina

These folks have a very large inventory of flooring products, arranged logically and professionally in their showroom. Their prices are fairly competitive with others in the area. The staff are not easily accessible, however. When you enter, you have to physically assault someone and wrestle them into a half-Nelson to make them help you. Once they have been forced to assist you, they will write up an order and arrange for installation, and you're off to the races. When you return some months later to get one more box of flooring, you again have to assault someone who is busy not wanting to assist you, drag them out of their office and tell them the name of the original person you forced to help you and make them sell you the product. Then you have to walk over to another building, force yet another person to assist you and get someone out in the warehouse to bring out your product. They are very nice once you have beaten them into submission and forced them to help you, but no one there is going to approach you and try to sell you you a product. read more

Frazee Carpet & Flooring - Loads of displays - Carpeting Near Me - Durham, North Carolina

They turned this person's disappointment to complete satisfaction! Well done! The rug they bound for us looks fantastic! Could not be happier! They even gave us a pad for under the rug, which we did not expect! read more

Do NOT use this company. Paulette, Marcus, and team are rude, communication is poor, and installers show up unannounced. The molding was ripped off our floor in order to install the carpet without telling us and the stairs were not covered completely exposing plywood. We needed to pay our contractor to basically undo the work Frazee did. There is a reason there are only 3 stars. SOME customers get treated well (the 5 star treatment) and others of us are completely ignored and have our floors destroyed despite also being paying customers (those of us who are considered B list customers...I'll let you read between the lines as to why). I have asked for a call back from the owner via emails to Paulette for almost two weeks and nothing...just got off the phone with her and she said I was supposed to call and ask to speak to him. Tried that and "he's not available." I picked this place because it seemed good to support a small business...can't even get in touch with the owner. Might as well go to a bigger more reputable company if the owner can't take the time to call unsatisfied customers. read more

Honestly, their customer service was terrible. Walked in and didn't even get a civil greeting but a terse "Can I help you?" like I didn't belong there. When I asked for her name, she didn't even bother to look up from her paperwork. The selection was large and pricey. I was looking for flooring under $3/sqft so I went elsewhere. read more

The worst customer service on the planet. You really do need to be critical of the contradiction between their advertisements where they claim that 'you're family' and your personal definition of how family treat each other. Because this establishment is rude, condescending and we're supposed to be giving them our money??? They really could use a course in professionalism and the concept of customer service. Their installers are outsourced so you're not going to get the quality that you think you may get from the Frazee company, specifically. From my experience it appears as if they have a backwards attitude when it comes to dealing with women. They don't like a lot of questions and if you do not understand the basics of flooring then you shouldn't be talking to them. It just reminded me of the backwards attitudes that I sometimes see in older people when it comes to modern women. That was just my impression based on other experiences. I'd like to know if other customers have had the same experience. It looks like many folks have posted about their lack of professionalism and very poor customer service. So this is not just an isolated incident. read more

Update with responses to the Owner's comments: From the owner: "This customer ordered hardwood flooring and when it came in they said it didn't look anything like the sample. Frazee's salesman, our Mohawk rep and Mohawk's Product manager all agreed the product shipped was within the tolerance of variation allowed within the industry." The Frazee salesman and the Mohawk rep met us in our home and we looked at the wood and the samples together. Both readily agreed with us that the sample and the wood was not similar at all. I was prepared to explain how it was different, but they could see it was very different immediately. Our job was very large and the restocking fee was substantial. They reversed their assessment DAYS later, likely due to issues about who would pay the large restocking fee. "After 50 years of being in the flooring business we realized at this point we were not going to be able to meet the expectations of the [Member Name Removed] when it came to choosing a product that is naturally occurring such as real hardwood." Our expectations are normal. We wanted wood that looked like the sample. Their wood did not. Another company came in and put in real hardwood at a fraction of the cost and much more quickly with better customer service. Our new floors look fantastic. The only reason Frazee would not be able to meet our expectations is that they really are not good at this work and don't know their product. Damon tries to makes us sound unreasonable but expecting a product to look like the sample is reasonable. "According to our Mohawk Rep, Mrs. [Member Name Removed] called him after this decision was made and tried to negotiate some sort of compensation for the time spent on this job. After forgiving the $6000.00 restocking fee, he felt Mohawk had done its part to rectify the situation. At this point, Mrs [Member Name Removed] became upset and cursed at the rep and that's when the phone call ended." We are reasonable people with limited free time so we were willing to accept the flawed product and install it in our home for a modest discount of 10%. This compromise was rejected (Note that 10% off was less than the $6,000 restocking fee). My wife is a professional that has worked for the largest corporations in Boston. She is does not "curse" at anyone, especially Mohawk employees who are simply doing their job. I called Damon Frazee and informed him that posting factually untrue comments about a person on the internet is libel but he refused to edit his comment. He did say he wanted to meet me "face to face" not over the phone. Not only is this a bad idea during peak pandemic, but frankly it felt threatening. "We sincerely hope they will find someone that can meet their expectations." We did have the floors done with another company who responded promptly, installed quickly, and delivered better product for a fraction of the cost. Frazee is a company that has gotten old and lazy and all the negative reviews here and elsewhere attest to this. read more

Frazee installed LVP in our house and their work is wonderful! They completed the job in one day (around 1400 sq ft) and were professional throughout the entire process. We also really appreciated that there were no hidden fees like other flooring companies and they had a HUGE variety of flooring. Big thanks to you all! read more

Summary: I would not under any circumstances do business with them again. Story: my wife and I are remodeling our home, we needed some LVT and carpet. I figured I would shop local and support a Durham company (and probably pay a little more) versus going to Lowe's or shopping online. Well, that was a mistake. The LVT was easy to select as they have a fantastic showroom. We ordered it and were told 5-7 business days. After a week my wife alled as no one had called us yet. Jason (our salesperson) told her he would check on it and let us know. 24 hours later she got a call with a half assed reply of well not here yet but should be soon, we will call you. We repeated this with her calling 3 more times to the point that no one called back. Finally I called, spoke with Jason, he said he would check directly with the supplier and call me ASAP. In an hour I had a detailed answer that it was back ordered at the manufacturer and would arrive June 10th and he would call me. Well, no calls made to us and June 10th came and went. I call, now it's June 16th. Finally today, June 19th I went in to the store because our order of carpet padding had been shorted 7 feet and my installer was in my home in the middle of the job. I spoke with another employee who was there and had them check on the order of LVT while I was there. What do you know!? It arrived JUNE 4TH!!! We had unknowingly waited 2 extra weeks for our order and NO ONE HAD EVER CALLED US. We ordered carpet as well on a different date and were told 4-5 days. 5 days went by, no call, so I called on a Saturday. The lady at the desk checked, "oh yessir that order is here!" I mean come in people, does no one check the inventory?? Jason and Frazee have failed to follow up at all, provided the run around to my wife, straight up lied to our face about order times, literally 0 calls or communication, our carpet order was shorted 7 feet of padding(that we paid for), and our kitchen flooring was held for 2 weeks by the warehouse with no message to us. How long would they have kept it before we got a call?? Absolutely trash customer service, thank god we didn't hire them to do the install and we ONLY spent $3000 on materials. Do yourself a favor and shop elsewhere. read more

Jason Lambert at Frazee's saved the day for us! We had the carpets cleaned in the house we just bought a week before we were planning to move in. However, that process brought to the surface an unpalatable pet odor. Jason came to measure the rooms the same day we walked into the store, gave us a quote the next morning & went out of his way to arrange for expedited installation of the new carpets. We had the carpet installed within 3 days! This made our move-in go smoothly and we avoided a more expensive installation which would have involved moving a lot of furniture out of the way. 5 stars to Jason and Frazee's! read more

Great service from showroom visits all the way through completion of new luxury vinyl plank and carpeted stairs install. Jason is a pleasure to work with! The COREtec LVP and Kane carpet exceed my expectations (wow factor on each product). And the backsplash tiles are the coolest. The install crew was highly professional and respectful of two parents and two kids working/schooling from home. Minimal disruption. My family could not be more pleased with not only the new look in our house, but also the amazing service by everyone at Frazee! read more

Frazee Carpet & Flooring - Thick, cat-proof Kane carpeting looks like marble! And the COREtec LVP is very realistic. - Carpeting Near Me - Durham, North Carolina

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We have been using Frazee for years for our carpets but were so disappointed yesterday during a visit. With masks on we went in and the receptionist had no mask nor did the sales person. My wife, being immunocompromised with health issues, stepped just outside. Not until I was leaving did the receptionist put on her mask. Since they seemingly don't care for their customer's health, we left for a competitor. We called the competitor and asked if an appointment was needed and if masks were required. No appointment needed but of course masks are required --"it's the law." And we bought from USA Flooring! read more

I made my first visit to Frazee today to purchase new carpeting for my home. The young man who helped me could not explain the carpeting options, pointed me to a specific brand to consider, and could not maintain eye contact during our conversation. He was not available to answer my subsequent questions. Very disappointed in Frazee's lack of customer service. read more

Needed new carpets, and a repair to our engineered hardwood floor. Frazee did a great job finding exactly what I needed at a very fair price The installers were on time and professional. The new carpet looks terrific and I couldn't be happier with the repair job on our hardwood! I would not hesitate to suggest Frazee to anyone in need of flooring. Martha Gerringer was so helpful and answered all of our questions. read more

Pros = competitive pricing, good variety, quality installation job Cons = poor follow-up/follow thru, excessive damage from install, attention to details could be improved Just finished installation of all new laminate, carpeting & tile. Good installation job & quality materials, and price was reasonable. However, getting jobs completed was a lot more headache / hassle than expected. - took a week+ of follow-up calls before they would come back & reinstall toilets & finish off tacking carpet down at transitions, after finishing the tile installation. - excessive damage to trim (3+ feet above floor??) & base boards (1 pc completely split in 2 & sloppy job nailing the 2 pcs to the wall ....quite visible; another pc w/ huge chunk taken out of it from an errant hammer swing, probably from trying to nail down the quarter round)...and they claimed the detailed pictures I sent them showed "typical" damages for an installation of laminates. - poor clean up after the tile installation - grout & other materials stuck to bathroom mirrors, cabinets, door frames, countertops, etc. - quarter round & trim pieces 'rough' finished only - no angles but to blend pieces. - my garage was used for storage for crew's materials & tools (for a completely different job...since the tile was NOT what was used in my job), and left a mess. read more

Frazee Carpet & Flooring - Carpeting Near Me - Durham, North Carolina

This review is in follow up to one we posted a few days ago. I am raising the rating from two to three stars for the following reason. The business manager called me and offered a civil explanation for the events in question. His understanding and viewpoint of what happened was completely different than our contractor's. It essentially comes down to he said/she said and who we choose to believe. I did appreciate his call, with civility, and we were able to have a conversation without rudeness. He believes his employees. I believe my contractor. In any case, it's over and we can move on read more

Good old customer service, ask for Jason, great guy! They have large variety of inventory.

Highly recommended! Went to the shop on Friday, Jason helped us pick out the flooring, and by Monday night it was installed. It was a small project, so probably easier than most, but the customer service was excellent and we're very happy with our new kitchen floor. read more

Update: Used Frazee a second time for carpet in my own home. Frazee was the ONLY place in town willing to order a low-VOC carpet padding for us instead of sticking us with the standard pad. Boyd also helped us find a low-VOC, partially-recycled carpeting. This is where to go for the more eco-friendly choice of carpet in Durham! (Boyd mentioned very-eco-friendly but harder to care for wool carpeting as well, so extra thanks for keeping on top of all the options!) We did have to wait slightly longer for the special order padding to come, but everything arrived as promised, and the whole house was done in a day. Frazee's people also discovered an issue with an area of flooring in our home and insisted on sending out a specialist to take a look before promising a different flooring style to the area. I appreciated their extra care. The other places I went for quotes didn't catch the issue at all, and we'd have been out thousands for a hardwood that can't go into that section of our house without settling oddly. read more

My family recently moved to Durham from Maryland and knew we just had to replace the carpeting in the master bedroom. Our agent recommended Frazee so we made an appointment and met with Boyd. He showed us a number different carpets and was very thorough and knowledgeable in describing the differences in material and wearability. We made our selection and were able to get it expertly installed in less than two weeks. The crew that installed it were on time and did a great job in making certain the the cable wires were not exposed. After the boss made her own inspection and it passed I felt I had to let Boyd know how much I appreciated the great experience that we had with Frazee Carpet. read more

Boyd Broadwell at Frazee Carpet & Interiors has helped me with carpet and tile projects in my own home and in the homes of my design clients. Boyd is very knowledgeable in all the products sold at Frazee and has always given me excellent service. I highly recommend Boyd! read more

I used this company last year when I moved into my townhouse. I had them tear out the carpet in my living room and replace it with Brazilian Cherry Pergo laminante flooring. They did a wonderful job and completed the work in no time. My floors look beautiful. The price was very reasonable. I would definitely use them in the future. read more

I always deal with Chad Wright, He is very knowledgeable on every type of flooring that is in the showroom. Chad use to be a flooring installer for many years and has a lot of experience. If you have any questions at all he is right there to resolve your issues. Great Job Chad keep up the good work!!!!! read more

I had a new stair runner installed by Frazee. The carpet had a pattern that was installed crooked. One of the owners came and looked at it and agreed it needed to be replaced, but has never answered repeated calls. read more

Peg P I recently had my old upstairs carpet removed and new carpet installed by Frazee Carpet. I was referred to them by a realtor friend. Chad was terrific in helping us select a good quality carpet at a very reasonable price. The installers were there right on time and did a very nice job installing and cleaning up afterwards. Chad called me the same day to check on how things went-now that's great customer service! I would highly recommend this family owned business and Chad. read more

Got floors measured but no-one ever called to tell us prices for installation. Visited this morning to be told by a skreeetchy woman at the front desk that " you can't get an estimate till you pick a product!!!" Rude is the only word for this lady.....She might even OWN the company but man, she needs some training.......also Damon has our paperwork and he might be back next WEEK?????? Well, we won't BE back. Thanks for nothing read more

Frazee did a fantastic job at our home removing carpeting and parquet and installing LVP. Damon was great to work with and found just what we wanted. The installers did a wonderful job. They were so efficient and professional and very polite going above and beyond to make sure it was perfect. I would definitely recommend Frazee. We couldn't be happier! read more

We used Frazee Carpet when we first moved to the area in 2005 - we knew no one and just picked them out of the phone book. It was a good experience and when we decided to re-carpet the upstairs of our home last month, we went back to them. We were not disappointed- same friendly, professional, small business services! Great job, stayed within the budget, clean and neat. The gentlemen who installed the carpet were very friendly and did everything they could to make the experience easy for the homeowner. I highly recommend them! read more

Great quality, a wide selection of flooring and even better they treat you like you matter. Unlike big box stores with limited selections and bad customer service they take care of you from the minute step in the door. Ask for Jason he is fantastic to work with. read more

It is not often that you find a company that is willing to go over and above to make a small project work! Chad came out and gave us a reasonable price to replace the floor with vinyl in my 90 year old Mom's half bath. It was an old house and the floor was pretty compromised. Throughout the project, he answered all the questions and assure us it would be done in the time frame we needed it. And Leonard came out and in spite of all the surprises and obstacles dealing with an old house...he never quit and stuck with us even when most installers would walk away. There wasn't one issue that he didn't see as a challenge and he was determined to make it work. We were very happy with his tenacity and his work ethic. The whole company was a pleasure to work with and I would absolutely use them again! read more

We choose this place because we had a good experience in the store, loved their supply of shaw laminate. Their selection of laminate looked better than many hardwoods and the price was competitive. However, it seems that the communication they have between their contractors is poor. They arrived late and the people that were working had no idea what frazee had communicated to us. They also measured wrong so for over a week we had a decent size of our house unfinished. I could go on. read more

We also dealt with Chad Wright. Very happy with their work. They were flexible with scheduling, gave us a good price, arrived and got the work done as scheduled, cleaned everything up, and the carpet looks great. read more

We recently replaced all the carpet in our two story home and it looks and feels great! Chad was knowledgeable and easy to work with. The installers did an excellent job and were extremely careful not to damage our walls, trim or hardwoods. They thoroughly cleaned up when they were finished. They even moved some extremely heavy furniture. We had received several quotes from other flooring companies, but theirs was by far the best- almost half the price for a higher quality carpet/pad. We are very happy with their work and would definitely recommend! read more

We had our bottom floor replaced with manufactured hardwood - Burnt Hickory Hard-scraped. The quality of the material they used was excellent and the pricing was competitive, not the least expensive but not the most expensive. The work was completed in a timely manner and ON TIME. The communication between Damon and us was excellent. We knew exactly what was going on and when. The clean up was better than what I expected. We will be replacing the flooring on our second level and steps soon. We will definitely use them again. read more

I rating them a 1 star because it would not allow me to go lower. I recently had them refinish my hardwood floors. After the sub contractor they hired left, 2 of my doors were nailed shut, none of the quarter round ends were stained, my white baseboards had stain all over them. After contacting Damon Frazee, he made an appointment at 530 to have the subs come back and fix their poor quality work. They showed up at 9 pm waking my 2 year old daughter. My house was goi g on the market and I was forced to take a day off of work to cut open my door and paint the trim. In several places there were different sizes of quarter round. The quality is horrific and I would never use them again. They did offer to have someone come back and fix the work butat this point i have no trust in their company. While waiting for work to be completed Damon Frazee threatened to take action against me if I did not pay the remainder of the balance. They should never be trusted as they will farm out the work to the lowest bidder. No one from Frazee has ever bother to even see the poor quality work. If anyone doesn't believe me I can send you pictures. read more

Bought carpet from Carpet one of Durham 3 -4 years ago . Carpet was warranted not to stain or they would replace it free! As it turned out they went out of business shortly after and we purchased the carpet. After about three years we had stains that we tried to remove professionally but would not come out. We tried to resolve the problem with the original seller but had no result after an exhausting calls to the owners who still had a business in Fayetteville we got no response , I had a Daughter that played high school softball with Frazee's Daughter Tyler. We started a dialogue on my problem. Damon started inquiring on the problem .He understood the problem and promised to look into the problem even though he had nothing to do with the sale or warranty . After months of Damon's relentless investigation he replaced the carpet for us at no cost. Make sure you make Frazee Carpet your ONLY carpet, hardwood, and Vinyl sales . Thanks to Damon Frazee . You went way beyond to make sure we got what was promised from someone not servicing what they sell . read more