A few months ago after much hesitancy, we decided to seriously look into purchasing an oriental…read morerug. Remembering the ad we had seen in the N&O, I called Persian Carpets. Steve Williams answered & gave directions to the shop. We live 1 & 1/2 hours away. Within an hour of our first visit we were leaving with a wonderful rug for the dining room. Steve had guided us through the process faultlessly. Of their thousands of rugs, Steve found just the right one. The experience was delightful, fun and the rug was perfect for the area. Since then, Steve has helped us with other rugs. And we have also gotten Barak's valuable input. Without their expertise we would not be as pleased as we are. Through Steve we know exactly where our rugs were made, their designs and how to care for them. What a great experience! Yes! Who would have ever known!

Excellent selection and knowledgeable Team. There rug cleaning services are unparalleled. We love…read moresupporting LOCAL BUSINESSES!

The location was easy to find. The parking is plentiful. The inside was clean and well lit…read more I've been wanting to pop in since RH outlet opened. I was curious about the selections and discounts. I saw several different items that were up to 60% off. The options are a unmatched steal to own luxury decor with a discount. The furniture was unique and definitely showcased a variety of quality items. There were 0% engagements from the staff here (this wasn't a busy day) Perhaps this is the norm for discounted luxury furniture. Staff definitely saw me but didn't interact at all. No warm welcome or acknowledgement. I was invisible to staff and perhaps this is the norm.

You never really know what they have in stock so if you're looking for inspiration you need to go…read morethere regularly to check. Not as convenient if you live a ways away. Workers are nice though! If you're looking for something more specific, one of the employees said that they can write down what you're looking for and your phone number and they can be on the lookout for that item and can contact you if it comes in. That's nice that they can do that, but you're relying on them to follow-through on some unicorn pieces. Also, we were looking for four matching chairs, they had two of them and there's no guarantee we would find the other two. It wasn't a risk I wanted to take. As for the pricing- it's still pricey. It's not like you're saving a ton of money, but you're still saving some. Overall, the visit was "meh".

This store is a true design gem (not just in North Carolina but nationally - especially due to…read moretheir robust online offering and incredible design industry knowledge) and the owners (Ivy and John) are absolutely amazing in every possible way - truly the sweetest people. As a principal designer (with a key focus on interiors) at an award-winning national practice, I have worked with countless retailers, supply houses and interiors consultancies. Without question, these folks are my absolute favorite supply partners and I work with them every possible chance I get (note that they also offer trade pricing should you happen to be an architect or designer). Over the years my wife and I have bought several pieces from them at various price points and have always been impressed by their level of service, responsiveness, kindness, enthusiasm and overall product (and industry) knowledge. I truly cannot say enough great things about either the store itself or the people behind it.

I can't speak for the in-person experience since I ordered online, but from my email engagements…read morewith the founder of Palette & Parlor, Ivy Simon, I have to say this was my most fabulous buying experience. I had purchased an item that turned out to be unavailable until October and while Ivy could have let me wait, she actually emailed me within 24 hours of my purchase to give me a chance to cancel the order if I didn't want to wait. I really appreciated her gesture and ended up keeping the order. She was very responsive through the entire process and I can't rave enough about my experience. Thank you Ivy and as I had let you know, you have a lifetime customer.

You can always find what you need here. Good customer…read moreservice when checking out. You can literally send hours in the At Home store. Great value and high quality.

Big store, small selection of deck chair pillows, mostly 2 squares hooked together.Very limited…read morechair cushion selection.

These types of antique stores are always hit or miss. We popped in on a whim even though we weren't…read morelooking for anything in particular. They had a selection of large and small pieces of furniture, plus a little adjacent art gallery. You can tell this place has been here a long time and will probably still be here for a long time.

Lots of great items at very reasonable prices. It's a fun store to stroll through to find a hidden…read moregem. The owner Blake was friendly and helpful.

We had a good experience at your store yesterday. we love our rug and were very pleased by your…read morecustomer service provided by Gregory.

Great customer service Gave 4 because 1 rug delayed a week…read moreand no one had called we called them

From measuring to estimates to install- our experience was perfect! We had four bedrooms, an…read moreoffice, and a bonus room completed. Carpets removed, furniture moved, Pergo installed!

This is long, so bear with me. Overall, my wife and I had a positive experience getting carpet from…read moreFrazee. There were some glitches, however. My daughter had the company install carpet it her house and reported a positive experience, so I called Boyd whom she dealt with. After been a week I didn't hear back from them, so my wife and I stopped by the showroom. Boyd was at his office and showed us several carpet samples. He sent us an estimate four or five days later. I called him to make the purchase. The next step involved rather "businesslike" employee who came out to measure the two rooms. Boyd told me he would let me know when the carpet arrived to their warehouse. After about a week and 1/2 of not hearing anything, I called Boyd. Lo and behold, the carpet was there and had been. This was the second example of the lack of communication from the company. My wife suggested that I call Boyd to confirm that the scheduled installation would indeed happen. It didn't occur to me to do that, because I guess I''m trusting. Boyd was was out of the office. The receptionist said that she would contact the warehouse manager, who was also away from the office, and that she would call me back with confirmation. She never called me back either! I called the company the second time that day and was able to reach, I believe, Tina who confirmed that the carpet would be installed on the scheduled day. No explanation as to why no one had called me back. A couple brought the carpet out on Thursday and spent much of the day installing it. They worked steadily. They were fine to deal with other than their lack of English which was a bit of a problem. It appeared that they did a good job installing the carpet and cleaning up. I wish I had checked more closely how they replaced the furniture once the new carpet was in. Three large pieces of furniture were not put back like they originally which makes it difficult or impossible for me to use a large drawer and watch television at the right angle. As you can gather, my main problem in dealing with the company was their lack of communication. No one from the company called me back on three occasions! Nor have I heard from them with any sort of follow-up. In addition to being frustrating, this obviously makes it difficult to do business with them.