Thank you for the professional job you did with our carpets. The previous owner had large dogs and…read morehad the carpets cleaned with another company, but unfortunately they still smelled like wet dogs. It's been over a month since your cleaning & treatment and the carpets are cleaned & smell nice. Thank you!

I was able to quickly schedule an appointment and the Zack and Chaz showed up on schedule ready to…read morego. I received a very good explanation of what was going to happen as well as a good discussion on the impact of cleaning the area rugs. they finished in a couple hours and we're very happy with the results. Our carpets hadn't been cleaned in awhile and they look great with no odor or side effects. We will definitely use them again and recommend them.

Good personal customer service. They show up when they say they will and do what they say they will…read moredo. Reasonable prices.

They were the least expensive of three companies and had great quality product. Easy to work with…read moreas well.

A few months ago after much hesitancy, we decided to seriously look into purchasing an oriental…read morerug. Remembering the ad we had seen in the N&O, I called Persian Carpets. Steve Williams answered & gave directions to the shop. We live 1 & 1/2 hours away. Within an hour of our first visit we were leaving with a wonderful rug for the dining room. Steve had guided us through the process faultlessly. Of their thousands of rugs, Steve found just the right one. The experience was delightful, fun and the rug was perfect for the area. Since then, Steve has helped us with other rugs. And we have also gotten Barak's valuable input. Without their expertise we would not be as pleased as we are. Through Steve we know exactly where our rugs were made, their designs and how to care for them. What a great experience! Yes! Who would have ever known!

Excellent selection and knowledgeable Team. There rug cleaning services are unparalleled. We love…read moresupporting LOCAL BUSINESSES!

So happy we chose to purchase our carpet with Contract Carpet Outlet. The entire process was a…read morepleasure - wonderful customer service, great pricing and the installation crew did a great job! I would not buy carpet or flooring anywhere else!

I was trying to buy carpet samples. The first time I drove to the store in Cary it was closed (my…read morefault for not checking store hours). I try again a couple days later on a day the website AND automated phone message says they are open. I come to the store and find a crappy little note on the window saying they're closed. I tried to support a small business. I really did. If you're going to close the store then at the very LEAST tell your customers by posting this information online or on the automated voice message. Guess I'll be shopping at Lowe's or Home Depot now instead.

NC In Home Flooring is a great company to work with and chances are good that you will become a…read moresatisfied customer if you choose to work with them. I got connected with them through Costco, and going through Costco is a great way to buy carpet. My sales rep came out to my home and showed me the different types of carpet and gave me accurate quotes. The installers are sub contractors which is typical for the industry and they did a great job too. This is a company I would recommend without hesitation. Tips for buying carpet (now that I have gone through it): 1. Think about footprints. If you are the kind of person that squeezes the toothpaste tube from the bottom, you might also care about footprints in your carpet. Certain types of carpets hide footprints better than others and give a more uniform look. So if you care, ask specifically for it. All carpet however will still show movement to some degree. 2. Test the carpet like you will use it. A lot of carpet shopping happens on show boards where you will find yourself rubbing your fingertips on different carpet boards to compare. But what do you really do with carpet? Vacuum it, walk on it, maybe lay on it. Literally do all of those actions on the showboard carpet to get to know it. 3. Avoid the small swatch. When you are getting serious about a carpet and want to see the color, you might order a swatch. A 4"x4" size won't tell you much. Ask for the larger piece. You might have to pay a small fee for it but it will be worth it. 4. Buy based on warranty, but don't count on it. Search online and you will see that carpet claims rarely result in the homeowner getting replacement carpet. The warranty does however show you the confidence level the company has in that particular product, so it should be considered for that reason alone. 5. Know the two types of carpet. Most household carpet these days is nylon or polyester. Do a little bit of online research before your rep comes out and it will go a long way. 6. Observe color in 2 types of lighting. You might be surprised to see the color difference when the sunlight hits the carpet fiber vs. your overhead lights. I hope that these tips are helpful and hope that you have as great of an experience with NC In Home Flooring as I did.

We had a great experience with Carolina In Home Flooring installing about 700 sq. ft of LVP in the…read moredownstairs of our home. From the sales experience with David and picking out our flooring to the communication and installation with Herman and his construction team it was a great and seamless experience. The crew in particular was a well-oiled machine and was able to do in two days what it would have taken me a month to do on my own. I would highly-recommend using Carolina In Home Flooring if you have a need.

From going into this office and selecting carpet with Letitia and estimator Jarrod. And the…read moreinstaller Pedro did a great job!!!

Uploaded photos. We had a Karastan LVT flooring installed on our second floor; the total cost for…read morematerials and labor was over $17,000. Since then, we've run into multiple problems, and honestly, it's been incredibly frustrating. Problem 1: Promised One Thing, Got Another We chose a more expensive floor than we originally planned because we were told it had a flush stair cap trim piece. That was important to us because we wanted a seamless, flush transition at the top of the stairs -- no overlap. The flush pieces were on our order and we paid for them. But when the installers showed up, they used an L-shaped piece that created a noticeable lip. When we asked about it, they told us a flush piece didn't actually exist for that floor. So basically, we paid more based on bad information, and there's nothing they could (or would) do to fix it once the floor was already being installed. Problem 2: Boards With Permanent Marker Some of the boards that were installed have purple marker lines under the clear coating. We were told it happened during manufacturing and couldn't be cleaned. The installers admitted they should have caught it and not used those planks. They offered us a few hundred dollars off or said they could replace them, but doing so would require ripping up a large section of flooring, which could cause more damage. They planned to reuse the removed boards, even if they were damaged in the process. Since there wasn't enough extra material to replace them all we'd have to pay for additional boards ourselves if we didn't want them to reuse what they ripped out. We decided not to risk it, covered those boards with furniture and rugs, and took the discount. Problem 3: Gaps in the Hallway In the hallway, 4 boards were cut too short. So now, when the humidity changes, they shift, leaving a 1/2" gap between the floor and the shoe molding, exposing the subfloor. That's about two feet of wall with subfloor showing for half the year. They tried to fix it by gluing and nailing the boards down, but that only worked temporarily. Again, the solution offered was to tear up a big section of the floor, but with the usual warning that it might cause more damage. So once again, we left it alone. Looking back, we probably should have taken the risk of further damage and let them replace those 4 boards. It looks awful. Problem 4: Boards Separating in the Bonus Room In our large bonus room, about 20'x24', some of the boards have started separating, leaving visible gaps. At this point, I haven't even contacted them about this issue, based on how the other problems were handled, I'm not optimistic that anything helpful will come from it. So this one is on me. This year, when we replaced the floor on the main level, we went with a completely different company. When we showed them photos of the upstairs install, they were shocked and told us we should have filed formal complaints and probably could have taken it even further. Honestly, the whole process took so much time, stress, and energy that we just didn't have it in us to keep pushing. If you're considering working with them, be careful, make sure you can actually get what they promise, and keep a close eye on the installation. After reading other reviews, I'm really hoping this was just a bad install crew and that they're no longer around.