We bought a new house that had Shaw engineered hardwood floors in some areas and carpeting in other…read moreareas. Our daughter has allergies so we needed to get rid of the carpeting. We found Preferring Flooring on the Shaw Website. Preferred Flooring did a great job. First, Shaw is a little weird because they don't offer the same products to the consumer market that they offer to new home builders. Preferred Flooring found us the equivalent Shaw engineered hardwood that matched perfectly. Second, they did a great job installing the floors including removing the carpeting from the stairs and installing and staining the stair treads to match the Shaw engineered hardwood. Third, they gave us a reasonable price and came in on budget. We also had them do a little tile work in the master bath, which turned out great. Their salesman Jeff Parker is great to work with as are their installation crews. We highly recommend Preferring Flooring and would absolutely use them again.

Great experience with Jeff Armstrong and team! We just had…read moreour master carpet replaced. Great prices and quick service.

Arrived on time Were professional and started working…read moreimmediately. No time wasted Excellent installation; we are so pleased No mess and left the place in its original condition; Left is so neat and tidy No damages anywhere whatsoever Finished the job well within time - in just one day (we were told it could take up to 2 days) Quality of work is outstanding; Well worth the money! The entire team coordinated the work so well - starting from doing an assessment to dropping off the material to completing the job - it was so seamless. They are so proficient and provided excellent service. A pleasure dealing with them. They are top notch! So proud they are local . Thank you for a job well done and making our family room and 2 master closets look great!!

I was very impressed with the flooring. The work was great, I am beyond ecstatic with the finished…read moreproduct. They are family-owned and the issues we had at the beginning of installation day were addressed quickly. I would have no issues telling anyone about the quality of the workmanship, and the professionalism of their installers.

Great work and excellent communication!…read more I contacted a few different flooring companies and Triangle Floors was by far the best with communication. They were able to get out to me ASAP to review the project and get me a quote later that day. They were very quick to reply by email with scheduling information and stayed in close touch with me regarding a few questions I had. The install was perfect! I had already purchased some dog-friendly laminate flooring and was in need for installers. They had no issues laying the flooring and had everything done in a single day. I would highly recommend!

Ricardo and his team were wonderful. They were easy to work with and very skillful at installing my…read morefloors. They worked efficiently and always guided me in the right direction. I wanted to do some other work - drywall, installing a pocket door - and they were able to help with that too. Very reasonable cost-wise. Highly recommend!

Holly was very helpful in choosing carpeting for our family room and stairs! Their carpeting was a…read moregreat quality and value! And the delivery team, which installed the carpeting was awesome! Chris, Lewis, and Marshall all worked together as a team to make sure that the install was done to perfection! They were also very personable and professional!

Uploaded photos. We had a Karastan LVT flooring installed on our second floor; the total cost for…read morematerials and labor was over $17,000. Since then, we've run into multiple problems, and honestly, it's been incredibly frustrating. Problem 1: Promised One Thing, Got Another We chose a more expensive floor than we originally planned because we were told it had a flush stair cap trim piece. That was important to us because we wanted a seamless, flush transition at the top of the stairs -- no overlap. The flush pieces were on our order and we paid for them. But when the installers showed up, they used an L-shaped piece that created a noticeable lip. When we asked about it, they told us a flush piece didn't actually exist for that floor. So basically, we paid more based on bad information, and there's nothing they could (or would) do to fix it once the floor was already being installed. Problem 2: Boards With Permanent Marker Some of the boards that were installed have purple marker lines under the clear coating. We were told it happened during manufacturing and couldn't be cleaned. The installers admitted they should have caught it and not used those planks. They offered us a few hundred dollars off or said they could replace them, but doing so would require ripping up a large section of flooring, which could cause more damage. They planned to reuse the removed boards, even if they were damaged in the process. Since there wasn't enough extra material to replace them all we'd have to pay for additional boards ourselves if we didn't want them to reuse what they ripped out. We decided not to risk it, covered those boards with furniture and rugs, and took the discount. Problem 3: Gaps in the Hallway In the hallway, 4 boards were cut too short. So now, when the humidity changes, they shift, leaving a 1/2" gap between the floor and the shoe molding, exposing the subfloor. That's about two feet of wall with subfloor showing for half the year. They tried to fix it by gluing and nailing the boards down, but that only worked temporarily. Again, the solution offered was to tear up a big section of the floor, but with the usual warning that it might cause more damage. So once again, we left it alone. Looking back, we probably should have taken the risk of further damage and let them replace those 4 boards. It looks awful. Problem 4: Boards Separating in the Bonus Room In our large bonus room, about 20'x24', some of the boards have started separating, leaving visible gaps. At this point, I haven't even contacted them about this issue, based on how the other problems were handled, I'm not optimistic that anything helpful will come from it. So this one is on me. This year, when we replaced the floor on the main level, we went with a completely different company. When we showed them photos of the upstairs install, they were shocked and told us we should have filed formal complaints and probably could have taken it even further. Honestly, the whole process took so much time, stress, and energy that we just didn't have it in us to keep pushing. If you're considering working with them, be careful, make sure you can actually get what they promise, and keep a close eye on the installation. After reading other reviews, I'm really hoping this was just a bad install crew and that they're no longer around.

Terrible. They took our flooring deposit in January and told us 8 weeks to delivery. 8 weeks came…read moreand left and at 11 weeks this company admitted they never placed the order and didn't have our money to place it at all. I do not recommend doing business with this company. Matt knows he tried to screw us. He tried to screw us out of $12000.00 and is not trustworthy. His teams work was shoddy and we had to invite him to return to putty up seams so we weren't and mire delayed moving into our home. We are going to ignore the lump where the leveling was not well done. Smh. Find a better business to give your money to.

Accent Hardwood Flooring refinished the hardwoods in our entire house, including 3 staircases. They…read moreoffered a variety of color & finish options & nailed the rustic vibe we were hoping for. Scheduling & completion of work was efficient & timely. They cleaned up work areas so furniture could be moved back in as soon as the floors were set. Pricing was reasonable for high value service. Highly recommend.

I was in need of only one 10# bag of tile grout to finish our kitchen. I called USA Floors in…read moreRaleigh and spoke with Mathew. He answered the phone fast, was so sweet and helpful and found exactly what I was looking for. It was a bit of a drive for me so I was glad the information he gave me was accurate. I had called so many places.. When I walked in the door, four gentlemen stood up and asked if they could help me. I was very impressed. I was not someone making a $1000 purchase or even a $100 purchase but you would have never know that. They were just as professional toward me nonetheless. I would definitely go back there for my flooring needs in the future. It's hard to find great customer service but I saw it at USA Flooring today. Thanks again Matt! Patrice

Amazing service and super fast delivery and installation! Wow I had such a positive experience…read morehere. I liked the no pressure attitude and helpfulness while I was in the store. When they came to measure, there was an expert there who had done this for more than 20 years! All my questions were answered and installation was fast and painless. Thank you USA Flooring!

I love the service that I got at Mogastone from start to finish. I love that they did the…read morefabrication as well as having a fantastic selection of materials to pick from. The installers that came out were extremely professional and nice. I love that they put down material on the floor as they were walking in and out of the house. the value of the cost of the stone and installation was right in line with our budget. This was our second project using Mogastone.

Huge selection to pick from, very knowledgeable women working up front that escorted us to the…read more"granite yard", excellent installation crew.

We chose Green Step for a flooring project at our home in Cary after receiving many quotes from…read moredifferent companies in the area. While they weren't the cheapest or most expensive, they were the most professional and quality-driven based on our review of the options. The company is local and family-run with a 100% focus on hardwood. From quote to finish, communication was quick and accurate. We were able to work out what days to stay in the house and which days to be away, etc. without trouble. We were provided a lot of options around finish, sheen, etc., and given a solid explanation about the pros and cons, and value of each choice. The install team was friendly, professional, and very respectful of our home. They wore masks, took time to ensure they protected our property, and worked late hours to support our schedule. The quality of the job was top notch - in fact, we liked the outcome so much that we decided to engage them for an additional refinishing project for our main floor. So overall, couldn't have been a better experience - and highly recommend them to anyone looking for high-quality hardwood results at a fair price.

I am extremely pleased with my beautiful refinished hardwood floors. Janal told me upfront that I…read moredidn't need to put vinyl overtop to cover the discolored hardwoods, and he was 100% right! He explained that the beveled edges could be sanded down to the surface to give the floors a more modern look, plus the shoe molding was replaced, the ugly metal heating vent grates swapped out with wooden ones stained to match the flooring, and the railing was sanded and re-stained, everything looks spectacular! I highly recommend using Green Step Flooring!!!