I am extremely pleased with my beautiful refinished hardwood floors. Janal told me upfront that I didn't need to put vinyl overtop to cover the discolored hardwoods, and he was 100% right! He explained that the beveled edges could be sanded down to the surface to give the floors a more modern look, plus the shoe molding was replaced, the ugly metal heating vent grates swapped out with wooden ones stained to match the flooring, and the railing was sanded and re-stained, everything looks spectacular! I highly recommend using Green Step Flooring!!! read more

My ancient white carpet is gone and my new solid oak floors look beautiful! I was given a few choices of pre-finished hardwood (love a streamlined selection process), made my choice, and installation was done quickly. The installing craftsmen were friendly and very skilled. We had a few questions after the job was done and a craftsman came out within a couple days to address each and every spot. The owner seemed a bit annoyed and rushed whenever we met- not sure if we were a small job to him or if I would have been treated differently if my husband had been available for meetings too. He didn't seem happy that we questioned some of those spots after the job was done (perhaps this is not part of their normal process, but it has always been my experience with large-scale home renovations). Regardless, we are happy with the work and our new floors! read more

We chose Green Step for a flooring project at our home in Cary after receiving many quotes from different companies in the area. While they weren't the cheapest or most expensive, they were the most professional and quality-driven based on our review of the options. The company is local and family-run with a 100% focus on hardwood. From quote to finish, communication was quick and accurate. We were able to work out what days to stay in the house and which days to be away, etc. without trouble. We were provided a lot of options around finish, sheen, etc., and given a solid explanation about the pros and cons, and value of each choice. The install team was friendly, professional, and very respectful of our home. They wore masks, took time to ensure they protected our property, and worked late hours to support our schedule. The quality of the job was top notch - in fact, we liked the outcome so much that we decided to engage them for an additional refinishing project for our main floor. So overall, couldn't have been a better experience - and highly recommend them to anyone looking for high-quality hardwood results at a fair price. read more

Green Step Flooring - New Hardwood - Flooring Near Me - Cary, North Carolina

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Beware. Owner overbooks and it will be your fault. Our job was not done to my satisfaction. Some areas had more coats of finish than others. read more

Green Step Flooring was a pleasure to work with from the decision process through completion. They were professional, responsive, answered all questions, and did an amazing job. If you have been hesitant to get your floors refinished please don't wait. The result is fantastic and Green Step set the example of great customer service. read more

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These guys are artists. I knew the floor would look good, but I didn't think it would look THIS good. The house we bought had a lot of damage that needed to be repaired, including many spots on the subfloor. That was all taken care of, plus we opted for an extra layer of plywood, for additional stability etc. It feels incredibly solid now. The team there really knows their craft, and clearly take a lot of pride in their work. Incredible attention to every detail. We made several adjustments along the way which they quickly and happily accommodated. The crew worked insanely hard, and were very polite. They even touched up moldings and spots that got nicked through the process, and left the place spotless. These guys are great and I would highly recommend. read more

Arrogant, rude, and not professional. Was scheduled almost 2 months out for a complete wood refinish and taking out carpet and replacing it with hardwood. About 12 hours before they were scheduled to start the job. Owners wife sends me an email with a price and the owner had agreed a price with me via text of another price. When I confronted this issue of being quoted two prices and I was told "sorry were not comfortable working with you any longer". Would not recommend doing business with them or the owner Genard. read more

These are guys are the BEST. After a ton of research I selecting Green Step for a lot of reasons mostly because I had a really tough job and needed the best to figure out the right solution. Janar was such an expert when he did the estimates that I had immediate confidence in what he recommended. I had new floors installed in the lower level and hardwoods refinished on the main level and they both look fantastic. You cannot get a better team! read more

This 5 star review is long overdue (and well deserved)! We did a ton of research and had a number of other flooring companies in the area come out for on-site estimates prior to selecting Green Step to refinish our hardwoods. We decided to go with Green Step, not only because they are a one-stop shop that could handle all our needs, but they also gave us the fairest quote. Janar and his team were awesome. The workers were pleasant, respectful and very hardworking. The overall job took about a week, but there were a few hiccups along the process which were addressed right away. It was clear that they genuinely wanted us to be happy with the results and went over and beyond to ensure that we were satisfied. We also had the pleasure of dealing with his wife and the manager, Boris, and they were both wonderful to deal with as well. A few months later, I still stop and admire the amazing work they did on our floors. Would definitely use them again for future projects. Highly recommended!! read more

My wife did all the research and did her due diligence in selecting a flooring company to come out and remove our carpet on the stairs and on the second floor and install some form of Hardwood. After speaking with Janar we went away from our original idea of bamboo and would up selecting cumaru. The team came in and did a great job. There were a couple issues that came up at the end of the install and finishing, but Janar and Helen had their teams continue to come out until everything met our satisfaction. I wish all companies had customer support and customer care like Green Step Flooring. I'll never hesitate in recommending them to anyone for a floor install. read more

This company was amazing to work with...they do beautiful work and are efficient and professional. I highly recommend this company for refinishing hardwood floors. read more

This company knows everything about matching colors, installing floors, stairs, railings, ballusters, hallways, and did a fantastic job in my home. They refinished our first floor with a new color and added wood floors in our upstairs. Cost was very reasonable and lower than all other quotes. The team left the house super clean - NO DUST!!! we had heard horror stories but not here. I would recommend them to anyone. read more

Green Step Flooring is spectacular! Completed a large flooring project flawlessly including removal of an existing engineered hardwood floor and replacing with the most beautiful and well done wide-plank site finished oak floor, we are so happy with the way it turned out! This contractor treats the customer with great care and responsiveness, they didn't try and leave as soon as possible, but rather they wanted to make sure every detail was to our satisfaction and no problems remained. We are so happy to have Green Step Flooring in the area! read more

Very poor quality of work (and well deserved!). You should Keep Looking. Had to have the job re-done. Can't believe there were so many great reviews and yet the job they did for me required a do-over. Did they just think that the poor quality of work and wood grade wouldn't matter or wouldn't be seen? And during the do-over they unplugged my fridge with all the food in it and didn't bother to put up the plastic covering so that the sanding wouldn't get all over everything. But, I was watching that time and was able to save the food by telling them to plug in the fridge and had them cover the cabinets, etc. You have been warned. If you do have to use them - You should watch them. read more

Super to work with, responsive and flexible. Had floors refinished and new ones installed also. They look better than I imagined. Awesome job, would recommend! read more

They did absolutely outstanding work for us at a very fair price. I couldn't be more pleased.

We recently had our hardwood floors (upstairs, downstairs and steps) sanded and refinished as well as some repair work done. The floors now look fantastic! What made Green Step stand apart was their attention to detail. Janar walked through the house with us and made recommendations that we would not have thought of but looked great. read more

I want to clarify that our experience with the QUALITY of the work that was completed at our home last June was exceptional. It is 5 star quality! However, we regret paying for a High Traffic finish. We have two high energy dogs and that was known before the work agreement was ever signed. It was this fact of having 2 high energy dogs that we were up-sold and agreed to purchase the High Traffic finish. We even kept the dogs in a kennel and off of the new floor for an additional 7 days after the recommended number of days. And while they were at the kennel, we had the groomer file their nails down with a drimmel. We wanted to be 100% certain the floor was "ready for them". It only took a few minutes of the dogs being on the new floor to see the scratches that surfaced. That is why we asked for a refund on the cost of the high traffic finish. There is not one piece of logic that I can access that would help me to understand why the owner would be so dumbfounded and offended by our disappointment. He sold us a higher priced finish because we have 2 dogs. The higher priced finish did not give us a higher level of protection from the high traffic dogs. Let me iterate that the quality is top-notch. But do NOT pay more money to purchase a high traffic finish for high energy pets, only to be disappointed when the scratches start to surface. We requested a refund on only the cost of the high traffic finish because it did not offer any protection to the floor. The owner treated us with such disdain over this! He was offended that we were saddened to see scratches on our new floor. His reaction was completely illogical. The finish is not worth the price and should never be marketed as such. We asked him back to repair a part of the floor that has some water damage from a leak. We asked him back because his work is excellent. When he arrived, he said he would have never come back here if he had remembered this was "the house" where we were disappointed. He said he "lost money on this job" because he had to refund the cost of the high traffic finish, therefore he is unwilling to ever do any work for us ever again. I had to be honest with this review because no one should ever pay a higher price for a high traffic finish that does not offer high traffic protection. read more

I had Green Step refinish my hardwoods and I could not be happier with the job. They were very timely and neat. The job was done on time and there was no mess to clean up. Also the trim they replaced was cut precise and looked great. I will definitely be using them again. read more

As another reviewer mentioned, I couldn't get past the rude man that answered the phone. I was interested in a deep clean and polish, and he said that polish would be a waste of time and they wouldn't even be able to offer that to me. I then asked what the process of the deep clean would look like, and he told me there's a video online. He did mentioned that all of the furniture would need to be removed, and I said that we have a three story home and would be interested in having our middle floor done, and I wasn't sure how we would get big items (like a sectional sofa) out, and he seemed annoyed by this and said that it can go out the same way it came in. Would rather pay more for another provided that actually seems interested in my business. read more

They basically performed a miracle on our hardwood floors -- the floors look fantastic, way better than I ever thought they could! The work was done in a timely, professional, and reasonably priced way. I highly recommend. read more

I'll start by saying that we are very happy with our floors; if that's all you need done, I'll give them a 5 star rating. However, we also needed our stairs done which included removing the little scrolls from the stringers that builders used to hide the fact that the riser and stringer are not mitered. The work that deserves zero stars is the painting and finishing related to the removal of the aforementioned scrolls. I was told that the crew who worked on the painted surfaces was a 3rd party but was not given that company's name when I requested it so I have to co-mingle the ratings. Again, very happy with the floors and the Green Step people....the outsourced painting crew not so much. read more

Review of Green Step Flooring , Inc, Cary, North Carolina: February 28, 2014 Green Step removed our very old carpet and particle board and hauled them to the dump; installed red oak flooring in 3 rooms and a hallway and sanded, stained and sealed it; installed stained shoe molding to match; and refinished the oak flooring in kitchen/dining area, stairways and entryway. The bottom line: they did a great job and it looks terrific. Everything was very professional, on time and done carefully and efficiently. What to expect: Janar, the owner, arrived as scheduled for a no cost estimate and within 15 minutes he had measured the relevant space with his laser "yardsticK", input the data into his tablet, and emailed an estimate of cost for the job including breakdown of all items. The cost was at least as good as that of excellent competitors that we had checked and we received a discount for choosing Green Step through Angie's list. The work was conveniently scheduled to begin in two weeks, on a Monday, and end that week, on a Friday. Those expectations materialized. The floor installation and refinishing was finished on time by Brian and Chris and they completed installation of shoe molding a week later, as we requested, without additional charge, to allow time for completion of wall painting. Before the work was to begin, we visited the Green Step Flooring office, where Janar showed us large oak squares with different stain options. That helped in narrowing our choices. After we had all furniture removed on a Tuesday, the red oak flooring arrived Thursday on schedule and was stacked out of the way to allow it to acclimate to the interior environment. The total delivery time was only 30 minutes, done very carefully and efficiently. The following Monday, Brian and Chris arrived on schedule, pulled all carpet and particle board and laid out the wood in the rooms. They worked energetically and carefully and were an excellent team, having done this together for years. We were amazed that they got so much done in one day. Tuesday, they returned on schedule and worked that day and the next installing all of the new flooring, with Mikey's help cutting some pieces to size. Again, excellent work and teamwork. Thursday, Brian and Chris returned on schedule and sanded and stained the new flooring and the existing flooring. Brian gave us a preview of how our 4 potential stain choices would look by creating a grid of temporarily stained squares on the new and old sanded floors. That helped us narrow the choice to two possibilities. Brian's input helped to swing the vote, for which we are grateful. But Brian's advice about how to spend the evening was even more valuable. The oil-based Dura Seal Quick Coat Finishing Stain does a beautiful job but has a very strong chemical odor. With Brian's advice, we stayed overnight in a nearby motel. That mini-vacation was so enjoyable that we stayed a second night as well. We recommend at least a one night vacation the night of the staining. Even better, a second night also, after the 3 coats of Bona polyurethane are finished, which was done on Friday by Brian and Rob. We chose Bona Traffic HD polyurethane; it is a bit more expensive than the basic Bona Traffic but creates a more resilient floor finish and releases less volatile organic chemicals (VOCs) into the air during the finishing process. On Saturday, we were able to air out the house and walk on the floors. In one short week, the job was begun and finished and the rooms transformed. Good riddance to the old carpet and the scratches on the wood floor installed years ago and hello to a beautiful new--and healthier--residence. Thank you Green Step. Thank you Brian and Chris (and Mikey and Rob). read more

Green Step was referred to us by several neighbors who had their hardwoods refinished and had a great experience, so we were expecting great service and a beautiful finished product, but our expectations were exceeded on every level. Not only did we use Green Step to refinish our hardwoods, but they also replaced the posts, railings and balusters on our staircase, and we couldn't be happier with the results. Janar and Helen are simply good people, and their crews were professional, hardworking and accommodating. We cannot say enough good things about Green Step and would recommend them to anyone looking to refinish their hardwoods or update a staircase. It was a first rate experience, and our floors and staircase look amazing! read more

Do not use this company. Not only are they rude (even in their responses to unhappy customers on this site) but they are thieves. They left my kitchen full of bubbles and said they did not why it bubbled but they could not fix it. No offer to give a partial refund refund or anything. They may be great when you don't have any issues, but if you do your going to be out of luck! read more

Green Step put in hardwoods for us maybe 5 or 6 years ago, and I thought it might be a good time for a review. We had some issues with installation (not their fault), but despite the issues they did an excellent job. What moved me to write this review is that even now the floors look wonderful. The finish is as pretty as it was when they first did it, and we still get comments on how beautiful the floors are. read more

We had just bought a home in the Cary area and wanted to put hardwoods up in our hallway and change the color of the existing hardwoods on the first floor. I searched companies before we moved and Green Step stood out. We knew we wanted to get this project started as soon as we moved into the house and Janar was very helpful. He came over to the house before we even moved in, took measurements and sent us an invoice. We got on his schedule earlier thanks to his quick work. Jerry and Mike worked very hard installing, sanding and staining our floors. They were friendly, answered all our questions and were very professional.They cleaned up each night before they left and honestly, there wasn't much dust at all! We love the way our floors turned out. It has made a huge difference in our home. Green Step is a great company to work with if you are looking to refresh or get hardwoods in your home. read more