Arrived on time Were professional and started working…read moreimmediately. No time wasted Excellent installation; we are so pleased No mess and left the place in its original condition; Left is so neat and tidy No damages anywhere whatsoever Finished the job well within time - in just one day (we were told it could take up to 2 days) Quality of work is outstanding; Well worth the money! The entire team coordinated the work so well - starting from doing an assessment to dropping off the material to completing the job - it was so seamless. They are so proficient and provided excellent service. A pleasure dealing with them. They are top notch! So proud they are local . Thank you for a job well done and making our family room and 2 master closets look great!!

I know this is a family run business which is why I hate to write a bad review. The owners were…read morevery friendly and knowledgeable. The person who came out babbled for half an hour before he got to measuring. We want to have almost our whole house redone, about 2400 sq ft., so a large project. He didn't have a sample we specifically requested be brought to the appointment. That was the first strike. After I received the quote, I emailed twice asking for additional quotes as we chose a different carpet. No response for 3 days. That is not acceptable. They lost our business. How could we trust the rest of the process after the bad start? We did decide on Mohawk products for both carpet and laminate flooring so they had the opportunity to install flooring for most of our house. We went with another family owned business.

Carpet Pro Cleaners did an awesome job. The team was friendly, quick, and super thorough. They got…read moreout stains I thought were permanent, and my carpets look and smell so much better now. Really happy with the results and would definitely use them again.

These guys were great. They cleaned carpets that I was not sure could be cleaned, with bad pet…read morestains and oder. They were even able to get to me early, which was much appreciated as I had inquired about that. I will be hiring them again.

Kimi's Carpets Plus was great! They stood by their product and their work, ultimately providing us…read morea wonderful carpet (despite a materials-related setback that wasn't their fault). When we needed carpet in our bedroom & closets, we went to their showroom & selected carpet that seemed perfect for us, but when it was installed, it turned out that this new carpet style from Shaw hadn't been completely tested out. It didn't "seam up" properly, i.e., no matter what the installers tried, they couldn't get rid of a visible seam across the length of the room. The carpet came in a 12-foot roll and the room was wider than 12 feet, so the carpet had to have a seam, which is normally completely invisible. This new carpet style, though, had loop pile so close together and with a distinct enough diagonal pattern that matching the seam was impossible. Cutting the edge close enough to match the diagonal pattern meant not leaving enough backing to hold the loop in, so it would pull out. Apparently Shaw didn't test out installation well in the design & manufacture of that carpet style. When Kimi's operations manager was the final installation, he immediately agreed that the seam was too visible and agreed to replace the carpet. We selected another style -- one that the installers assured us would "seam up"! -- and Kimi's came and installed it with no problem. It was apparently covered by Shaw's materials warranty and also Kimi's installation warranty. The installers were friendly and professional; they did a fine job (both times, aside from the materials problem). We'd happily use Kimi's again and we recommend them.

TLDR; This company overpromises and underdelivers, accepting payment for work they're not able to…read morecomplete. The owner is rude, unprofessional, and has a temper with both his employees and customers. The project was delayed at the last minute by two weeks. They refuse to even acknowledge their mistakes, tried to trick us into paying for the work they're unable to complete, and even hired a lawyer to send a letter threatening a lawsuit over the 1-star review. Don't make the same mistake as us by hiring this company. Read their bad reviews to find out how they deal with things when something goes wrong. Don't make the same mistake as us by hiring this company. We contracted with this company to remove all the carpet in the house, and to replace it with LVP. It started off poorly, as they called us the day before they were to start, and said that the materials hasn't arrived yet, and that their starting date would be delayed by two weeks. This put us in a bit of a situation and also cost us money, as we'd blocked off our Airbnb rooms already for those dates, moved furniture and things around, and had scheduled our vacation around the dates they'd originally given us. This also meant that they'd be installing it right before Christmas, when we had out of town guests staying with us causing further disruption. We let it go without saying anything, and just did what we could to work around their new schedule, nearly two weeks later. The problem isn't so much that the materials weren't delivered on time (did someone forget to order them?) but rather that they didn't bother telling us until right before they were originally to start, instead of as soon as they learned the materials wouldn't arrive in time. During the 5 days of installation, the owner was constantly berating and yelling at his employees, which made things a bit uncomfortable in the house for our family and visitors. It was only after we'd paid the deposit and they'd done most of the work that the owner said he wasn't able to do part of it. They insisted that they weren't able to do a raised platform in the theater room that both looks good and is safe. After I said that particular area was specifically discussed when they came out to measure for a quote, and was what was explicitly agreed on both verbally and in the contract, he stormed out of the house and cursed at us. My wife, our visiting houseguests, and I were left standing there in shock at his behavior. Someone from their office called right after he left and said that they weren't sure whether it could be done, and that when Mike saw it he knew it couldn't be covered with LVP so that it would be both safe and look good. None of this was mentioned to us from the beginning, or when they accepted the deposit, or when they started the work. In addition, another contractor, who also installs flooring and was there earlier during the project, made numerous remarks about workmanship quality issues in their installation. We had various other problems with aspects of the installation. Since the owner stormed out in a tantrum, I didn't even have a chance to bring them up. However, it's easier to just not deal with them, and we're hiring someone else to fix their work, and complete the part they weren't able to. What really irks me is that we bought the flooring they recommended. If that flooring wasn't a good choice for stairs or for the theater room platform, they should have recommended something that was. We accepted their recommendations without hesitation, trusting that they had our best interest in mind. The next day, Kimi tried to insist the work was completed and that we needed to pay the remaining balance right away. I can't understand how she could possibly insist that we pay for work they aren't able to complete. It blows my mind that she'd even consider such a thing. I told her that we'd be happy to pay for the work that was completed and for the materials that were used. While eventually she did have an employee send over a new invoice, to date she has neither acknowledged nor apologized for their mistakes, stating that the work was done during the agreed timeframe (it wasn't), that it was complete (it wasn't), and that her husband cursed at me in my home in front of my wife and our houseguests. Check out their other bad reviews, which are typically very detailed, and you'll see a common theme. The owners Kimi and Mike nearly always refuse to acknowledge their mistakes, and even go so far as to badmouth their customers.

So happy we chose to purchase our carpet with Contract Carpet Outlet. The entire process was a…read morepleasure - wonderful customer service, great pricing and the installation crew did a great job! I would not buy carpet or flooring anywhere else!

I was trying to buy carpet samples. The first time I drove to the store in Cary it was closed (my…read morefault for not checking store hours). I try again a couple days later on a day the website AND automated phone message says they are open. I come to the store and find a crappy little note on the window saying they're closed. I tried to support a small business. I really did. If you're going to close the store then at the very LEAST tell your customers by posting this information online or on the automated voice message. Guess I'll be shopping at Lowe's or Home Depot now instead.

Luis and his crew did a great job installing laminate flooring over about 800 square feet of…read moreceramic tile in a handful of rooms, including kitchen, bathroom and hallways. He handled every complication (there are always some) with professional expertise, communicating with me the whole way. Takes pride in his work and the finished product shows. I almost forgot to say that his price was entirely reasonable. Hire this guy!

Contacted Luis based on excellent reviews. So paying it forward. Purchased a townhome with very…read moredark engineered hardwood floors. Had little hope they could be refinished to the natural red oak we desired, but Luis said he would try. We requested a high traffic finish over the oil based polyurethane finish because we have a small dog. He also had to fill gaps between the ends of boards due to hardwood shifting on our slab floors. Luis and his team started earlier than expected, and communication was easy. WOW!!! The results were better than we had hoped. And price was reasonable. See for yourselves !

This is a company I would avoid at All Costs, if possible. They have a tendency to completely rip…read moreyou off, once they've gotten your deposit from you for a project. They continue to jack up the price of things, once you're already comitted to using them. They used a nice group of men to redo the wood floors in our home in Apex; they did exactly what we asked, but the owner of Rainbow Interiors was absolutely Horrible to work with. Do I recommend her? Please go somewhere else, and sale yourself a LOT of money.

This is not a review of your work, as I will never experience that, but this is a review of your…read moredriving while driving a burgundy 'company car'. It's a bit strange to be driving while talking on the phone, with what appears to be a small white dog in your lap as well, and not paying attention to your driving. If you're doing design work, as I do on the side, and needing to pay attention to every detail, driving down the road, cutting people off, NEVER using your turn signal, while talking on the phone with an animal in your lap is not a good reflection of your business standards. If you can't pay attention to the task at hand while simply driving down the road, I don't trust you to pay attention to the task at hand, ensuring all small details are done correctly, if I were to hire you to re-do something in my home. Remember, your presence while driving a 'company vehicle' with your business name and phone number plastered all over it can have an impact on how others view your business standards and processes. And with being cut off by you twice this morning, you using not one single turn signal and obviously seeming preoccupied with your phone and your dog instead of driving, I will not use your business and will make sure others understand my feelings as well.

This is the second time I used Molina Carpets. The first time service was a whole house carpet…read morereplacement. They came out quickly for a measurement and provided me a quote right after. The job was completed professionally and efficiently. The second time service is to replace a worn down carpet in a small room. Tom came out three times to get the best match of the color based on my request. He is very patient, professional and pays a lot of attention to details. The price is also very reasonable. I really appreciate when the business is getting the job done correctly no matter how big or how small it is!

The saga of selling my Fletcher Park condo continued into 2021! I decided to update the carpets in…read morethe place and a quick online search turns up Molina Carpets with great reviews all around. I call them up and Peter comes out later that week with samples. He measures things up and shows me some options that are in-house for quick turnaround. A day later he sends me a couple of quotes with options on the padding so I mull things over. A week later, I decide to pull the trigger on the new carpets and the team at Molina works with me for a convenient installation date. While Home Depot needed 2 or 3 weeks to install, Molina was ready to go, stat! They bill me for half of it on Friday and then come in on Saturday for the install. The technician, Julian installs everything in 4 hours or so and it looks great. Very professional and the communications with the office was excellent. And very competitive prices to beat from a local business. So I can absolutely recommend Molina carpets for your future flooring work. They're responsive, communicate well and provide good value. A big thumbs up from this guy!

5 stars! I had a great experience with Empire Today. Gabriel was extremely knowledgeable, helpful,…read moreand professional throughout the entire process. He provided exceptional expertise, answered all of my questions thoroughly, and made everything easy to understand. His professionalism and attention to detail truly stood out, and he did an excellent job from start to finish. I highly recommend Empire Today!!!

Customer service? Well there is not any. I call they say they would call back and they don't. Over…read morea month of trying to get resolved I finally had to suck it up and pay another company to fix.