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Guardian Garage Floors

5.0 (5 reviews)
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Services - Guardian Garage Floors

Epoxy coating

Floor installation

Guardian Garage Floors Photos

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Look at this beautiful floor.  It is night and day.

I called Guardian Garage Floors to right an egregious wrong caused by Granite Garage Floors. Keith O'Dell owner, operator of the franchise installed an expoxy floor system. It was a nightmare! The "textures" were different depending on where you stepped. There were inconsistencies in the application of flakes and expoxy. The stress joints were filled with hard flakes and milky expoxy. The ledge was rough and sharp and would cut the skin if accidentally graced by. Large quarter sized clumped flakes and expoxy were all over the floor. Some areas looked nice while inched away looked like a different tech applied it. I'd called the owner who claimed it was done well by one of his best. He wouldn't come to look at it but I convinced him to come by asking him to come get the check. He didn't require upfront payment so I asked him to come get the full payment in hopes that I could show him my concerns. He kept overtalking me and claimed it was fine. This man towered over me so I was intimidated. He said he could fix the areas because he had it in his truck but didn't think that it needed it but would if I wanted. This, "I will but, I don't see a problem" went on for several minutes. He finally asked what was I thinking? I said that I was thinking that it didn't matter what I say because you keep trying to persuade me otherwise. He finally taped about ten areas and asked me for Acetone and I told him that I don't wear nail polish so he omitted that step. He sanded with a piece of sand paper and feather brushed the expoxy. This made it look worse. I asked him could he sand the other areas and he refused and told me that I couldn't be pleased. I called corporate to see if another person could come but it is a franchise. He called me livid and told me he wouldn't warranty the product even with lifetime warranty and 100% Customer Satisfaction. I wrote a review and he called me again screaming. He said he'd consider repairing if I paid him and take the review down. I told him that I would remove the review but I wouldn't pay anything. He then told me he'd changed his mind. I asked about the Guarantee and Warranty. He said that I should have thought about that before calling Corporate and posting the reviews. I thought that I would have to live with it. I began looking online and found Guardian Garage Floors. I called that Sunday and Kraige answered. He said he come by Monday and look. He was a punctual. Kraige was honest with me and said that is was bad and it wasn't my imagination as Keith suggested. He offered two suggestions. One, to sand it to were it would be smoother and more uniform but he couldn't guarantee how long it would last. He showed me areas that were already peeling. The next suggestion was scorch the earth, meaning, start all over, sanding the product off to the concrete and building it up, then apply the product back. He had the exact color that I chose the first time. Kraige even sanded, painted and cleaned areas that Keith's employee messed up while here just giving me an estimate. He offered to do other little things while here. I told him how stressed I'd been and it flared my Lupus to the point that I'd been bedridden. He told me, "I got you." And he did. I agreed that scorching the ground and starting over was the best option. He wasn't pushy. He even said if I plan to move in a few years, just apply the top coat or leave it as is. But I wanted it right so we "Scorched the Ground". He went back and told the owner how badly he felt for me and asked to come do the job with the crew. Kraige no longer works on sites but came to me. It took one day and the results are BEAUTIFUL! The two young men that came were kind and professional. I trusted them so much that I left them alone with my door unlock to take my car to dealership. They worked long and hard. I had a doctor appointment and had to leave. They went to lunch and came back before I needed to leave. I felt comfortable leaving them. They cleaned up behind themselves, painted areas that were smudged and locked up. Kraige came today (May 2) along with the owner. She wanted to meet and thank me for choosing the company. She is a beautiful as she is kind. She was empathic and genuine. Kraige took over. He went about putting my garbage and recycling bin back in the garage. He painted areas that he wasn't satisfied with. He replaced my handicap ramp and made it secure and stable. The previous company didn't remove it but lefted it, making it loose and stripped the holes. He asked what there anything else that I needed but never asked for payment. I gladly invited them into pay in full. I truly appreciate them as a company and as good people. I highly recommend them.

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Ask the Community - Guardian Garage Floors

A1 Floors

A1 Floors

(91 reviews)

Arrived on time Were professional and started working…read moreimmediately. No time wasted Excellent installation; we are so pleased No mess and left the place in its original condition; Left is so neat and tidy No damages anywhere whatsoever Finished the job well within time - in just one day (we were told it could take up to 2 days) Quality of work is outstanding; Well worth the money! The entire team coordinated the work so well - starting from doing an assessment to dropping off the material to completing the job - it was so seamless. They are so proficient and provided excellent service. A pleasure dealing with them. They are top notch! So proud they are local . Thank you for a job well done and making our family room and 2 master closets look great!!

I know this is a family run business which is why I hate to write a bad review. The owners were…read morevery friendly and knowledgeable. The person who came out babbled for half an hour before he got to measuring. We want to have almost our whole house redone, about 2400 sq ft., so a large project. He didn't have a sample we specifically requested be brought to the appointment. That was the first strike. After I received the quote, I emailed twice asking for additional quotes as we chose a different carpet. No response for 3 days. That is not acceptable. They lost our business. How could we trust the rest of the process after the bad start? We did decide on Mohawk products for both carpet and laminate flooring so they had the opportunity to install flooring for most of our house. We went with another family owned business.

Floor Coverings Int'l

Floor Coverings Int'l

(14 reviews)

Marty was a joy to work with. He is knowledgeable, professional, and very helpful in weighing all…read morethe options. The installers did an amazing job and so quickly. Success all around and our stairs are now safe (and quiet) for all the people and four legged friends that visit our home.

We had a stair runner installed in our house - Marty was amazing to work with and made the whole…read moreprocess very easy. While FCI is a franchised business, Marty is the owner / operator of this location - he clearly takes great pride in his business and it shows with his patience, attention to detail, and great communication. After reaching out, Marty was quick to respond and work with me to find a time to come out and give us a quote and show us samples. He arrived on time and walked us through the process and estimate. He had a wide variety of high quality carpet options and was patient while we looked at various choices. There was no pressure to make a decision that day, but we reached out a few days after to confirm our choice and book an install date. He texted me with a reminder a few days out from the install, and he and his team showed up on time. Within a few hours, the carpet was beautifully installed. We had considered doing this project ourselves, but it's clear that we would not have been able to achieve the level of craftsmanship of Marty's team. This was a relatively inexpensive home upgrade and has greatly improved the safety of our stairs, as well as helping with echoing and sound (especially for our dogs going up and down). Highly recommend using Marty and his team if you're looking to add a stair runner to your home.

Guardian Garage Floors - flooring - Updated May 2026

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