We went to Preferred Flooring seeking information on renovating our kitchen. Ultimately we decided to use them to do the flooring in the kitchen, back foyer and washroom as well as the backsplash behind the kitchen countertop. It was an absolute pleasure working with them as these two ladies came out themselves to measure and helped us coordinate our design and colors. Unexpectedly the floor installation turned into a two day process as the removal of the old floor was involved. After a call with questions, one of the ladies came and stayed a couple of hours while the crew removed the old floor. The next morning, the crew arrived early and worked until 8:30 pm installing the new flooring. Their work was neat and they were efficient in cleaning up. We were amazed at their work ethic. Two weeks later, another crew came to install our backsplash. Along with the ladies, my husband had worked out a backsplash design to put over the new cooktop. Before they started installing the backsplash, the design was laid out on the kitchen floor so we could see exactly how it would look and give approval. They did a beautiful job getting the backsplash done! Again, they did not leave until they made certain the countertop, floor and outside area where they cut the tile was clean. We are thankful for a job well done and for their extra effort to quality. read more

A neighbor referred us to Preferred Flooring, and we are so grateful for the lead and for the work that was done for us! Trish and Kim, the owners, were patient and helpful and their carpet installers were professional and thorough. Trish and Kim came out together to measure our rooms. It was over 6 months later that I contacted them to order the carpet, though. In the meantime I had changed my mind on several things. I decided to put wood flooring down instead of replacing carpet in our downstairs Living Room (we used the same folks who had done the rest of our downstairs wood a few years back), and to NOT replace the carpet on our stairs (we pulled off the carpet and refinished the existing wood). I thought Trish and Kim might be put out by my delay and changes, but they were accommodating and reworked our estimate. The installers for Preferred Flooring installed carpet in four bedrooms, a long hallway, and the Bonus room above the garage, and the stairway attached to the Bonus room. They were careful with our furniture, as they moved it during installation, and perfectionists with the finished product. We couldn't be happier with our new carpets! Thank you! Thank You! read more

We were referred to Preferred Flooring by a dear friend (we are Godparents to his youngest daughter) who is also an excellent general contractor with many years experience. Preferred has done all the wall tile work in our remodeled kitchen, installed hardwoods down a hallway previously carpeted and I would challenge anyone to see any difference between the new and the existing to which it was joined. They consulted and gave us great advice on new tile floors in all three bathroom remodels done over a 5 year span...outstanding job in all aspects. They also replaced our carpet throughout our home 5 years ago. Again, a great job. They are great folks with whom to work. I could not be happier with all their advice and in their accomplishing everything in a professional manner. read more

I wanted to share my great experience with Preferred Flooring that did an amazing job installing Luxury Vinyl planks in our basement. The install team was very detailed in prepping the floor that involved lot of steps including moving the furniture and appliances, removing carpet/linoleum, leveling off uneven areas, sealing the concrete with a moisture barrier and finally installing the planks. Surprisingly they did it in 2 days. The sales team was very patient and the prices were very reasonable for the material and labor. Overall, we are very impressed with the end results and will use them again on another upgrade project. Thank you Jeff, Scott, Miguel and the rest of the team for the great new modern looking floors! read more

Just finished up having Preferred Flooring do another great job for me. These ladies really have been a blessing. Originally I went to them to pick out some tile for a bathroom remodel. Not only was the tile they selected perfect but they assisted with the paint color selection and the bathroom and shower they did turned out awesome. Present day I wanted to redo my living room. So these were the first people that I contacted. They helped me pick out a great carpet but again I utilized their design experience to help with paint and trim selection. I could not be happier with the whole process. Their help and the quality of work they have done for me has been awesome. read more

Had a great experience with Preferred Flooring. They worked with Kitchen and Bath to do our floors and backsplash last year. Because of allergies, wanted to extend the same flooring from kitchen/dining room throughout house. Called a national chain first to come out and give us a quote. Their price was good, but they couldn't match the existing floor, saying "the manufacturer doesn't make it any more." So, off we went to Preferred. They had access to the matching wood. They came out, measured and sent us a quote, beating the national chain. A couple of weeks later, we have excellent wood floors. The entire experience was outstanding. read more

I would like to sincerely apologize, to Firstname Lastname, it was never my intent to be rude, snarky, horrible. I am sorry we do not lend out samples to every shopper that comes in our showroom. I offered to order in samples for you, at a cost, that we as a business incurs, but if you did end up purchasing through us we would credit the cost back to you. I offered several times as a service, we would bring the samples to you , at your convenience, and measure the areas you wanted done, to give you a turn key price on your project. We offer in home free estimates, to all our customers. read more

Our kitchen floor turned out great! We upgraded to tile and the job was completed in one day. The women that I worked with took the time to come to my house, meet with her at the show room, she went over the process with me prior to the day and the installers were very professional. All materials which were brought to complete the job were cleaned up/ disposed of and they even vacuumed my carpet adjacent to the new tile before they left. I now wish I could have my bathrooms and laundry room done as well!!!! read more

The worst treatment I have ever received at a business. Kim (an owner, I think - short blonde hair), seems to have a tremendously large chip on her shoulder and her rude treatment pushed me - a serious customer who went in intending to buy after picking out flooring - right out the door. Rude, snarky, horrible. PS "Mark F"'s response to someone else's negative review sounds a lot more like a defensive person associated with a business than a regular customer. read more

Preferred Flooring is a great place to get any type of flooring and tile. I went to their showroom numerous times trying to make decisions on my floors and backsplash. They were always friendly and answered all my questions. Everything is now installed. Floors are beautiful and backsplash is awesome. Team there is great as well as owner, Tricia. You cannot find better service or products anywhere around that measure up to Preferred. read more

We just built a house using Preferred Flooring for our kitchen, baths, fireplace and laundry room tile. They also installed our hardwood flooring throughout the house. We had a wonderful experience working with Kim and Tricia. Their expert guidance helped us pull together a beautiful home. We love everything and could not be happier! They respected our budget and gave us many options. Highly recommend!! read more

We were very pleased with the selection and quality of the tile for the back splash in our kitchen. It was a pleasure working with Denise F. She was very helpful, professional and knew her products. The tile arrived very quickly. The installer did an excellent job. We have no complaints. Love the look. We highly recommend Preferred Flooring. Will use them in future projects. read more