Great experience with Jeff Armstrong and team! We just had…read moreour master carpet replaced. Great prices and quick service.

We bought a new house that had Shaw engineered hardwood floors in some areas and carpeting in other…read moreareas. Our daughter has allergies so we needed to get rid of the carpeting. We found Preferring Flooring on the Shaw Website. Preferred Flooring did a great job. First, Shaw is a little weird because they don't offer the same products to the consumer market that they offer to new home builders. Preferred Flooring found us the equivalent Shaw engineered hardwood that matched perfectly. Second, they did a great job installing the floors including removing the carpeting from the stairs and installing and staining the stair treads to match the Shaw engineered hardwood. Third, they gave us a reasonable price and came in on budget. We also had them do a little tile work in the master bath, which turned out great. Their salesman Jeff Parker is great to work with as are their installation crews. We highly recommend Preferring Flooring and would absolutely use them again.

We are extremely happy with Brian and his team who recently renovated our kitchen hardwood flooring…read morefollowing a minor flood. The whole team were extremely professional, courteous, easy to work with, always on time and cleaned up every night before leaving. We were particularly impressed with the care taken to match the new hardwood stain and coating to the surrounding hardwoods. Even the flooring under our center island was replaced to insure no mold or long-term damage issues. It was great to find a company with this degree of expertise that was prepared to tackle a relatively small project. My wife and I have no hesitation in recommending BD's Hardwood Flooring should you need their help. David P. Raleigh NC

This is the best company I have ever hired before. Brian, the owner is very professional! His…read moreteam are very kind gentlemen and they do very good work. I def. recommend them!!! Tried 2 others, but they weren't as professional and family oriented as BD's.

I can't stop staring at our floors…read more Our cute but somewhat dated duckling of a home turned into a gorgeous swan in the hands of Right Step Flooring. Lucas and his Right Step crew removed old carpeting, installed new hardwoods to match the existing red oak, and custom stained and refinished the existing oak floors throughout our 2200 sq. ft home. They had the daunting task of mimicking paler-shaded white oak flooring from our orangey-red oak floors. If this is the aesthetic you are trying to achieve, you will quickly come to realize through research that it can be a hit or miss process. Lucas and his team hit it out of the ballpark! We were extremely impressed with Lucas's professionalism, expertise, sage recommendations, and responsive communication. He is absolutely meticulous in his craft. Through testing, he discovered that we had a mix of different types of hardwoods that may have gone unnoticed by others during the refinishing process but would have definitely impacted the final look of the floors. Because of his diligence-our floors look perfect! He and his team were always prompt, worked tirelessly, and were a pleasure to work with. His fees are very reasonable for the exquisite quality of his work. Right Step Flooring truly transformed our living space and exponentially increased our home's value. They also place tile flooring so we'll definitely have him back when we're ready to tackle our bathroom project. The attached photos don't do the floors justice, they look even better in actuality. We highly recommend Lucas and his team! A +++++

After looking for a company to repair our flooring, we found Right Step. They responded with an…read moreestimate over the telephone and completed the repair the same day. The work completed by Lucus was excellent and our house was spotless when he left. I would definitely call them the next time we have a flooring issue.

I was in need of only one 10# bag of tile grout to finish our kitchen. I called USA Floors in…read moreRaleigh and spoke with Mathew. He answered the phone fast, was so sweet and helpful and found exactly what I was looking for. It was a bit of a drive for me so I was glad the information he gave me was accurate. I had called so many places.. When I walked in the door, four gentlemen stood up and asked if they could help me. I was very impressed. I was not someone making a $1000 purchase or even a $100 purchase but you would have never know that. They were just as professional toward me nonetheless. I would definitely go back there for my flooring needs in the future. It's hard to find great customer service but I saw it at USA Flooring today. Thanks again Matt! Patrice

We walked into USA Flooring off Glenwood Avenue in Raleigh to be greeted by Sarah Battista. She…read morewas super supportive, knowledgeable and made the process easy. We left the store after picking out what we wanted for several rooms in our house. They sent someone out to measure and within the week, we ordered beautiful carpet to be installed quickly. Sarah walked us through the process and made it easy for us, since we have not bought carpet in 25 years, we needed her amazing service. Thank you!

Holly was very helpful in choosing carpeting for our family room and stairs! Their carpeting was a…read moregreat quality and value! And the delivery team, which installed the carpeting was awesome! Chris, Lewis, and Marshall all worked together as a team to make sure that the install was done to perfection! They were also very personable and professional!

Uploaded photos. We had a Karastan LVT flooring installed on our second floor; the total cost for…read morematerials and labor was over $17,000. Since then, we've run into multiple problems, and honestly, it's been incredibly frustrating. Problem 1: Promised One Thing, Got Another We chose a more expensive floor than we originally planned because we were told it had a flush stair cap trim piece. That was important to us because we wanted a seamless, flush transition at the top of the stairs -- no overlap. The flush pieces were on our order and we paid for them. But when the installers showed up, they used an L-shaped piece that created a noticeable lip. When we asked about it, they told us a flush piece didn't actually exist for that floor. So basically, we paid more based on bad information, and there's nothing they could (or would) do to fix it once the floor was already being installed. Problem 2: Boards With Permanent Marker Some of the boards that were installed have purple marker lines under the clear coating. We were told it happened during manufacturing and couldn't be cleaned. The installers admitted they should have caught it and not used those planks. They offered us a few hundred dollars off or said they could replace them, but doing so would require ripping up a large section of flooring, which could cause more damage. They planned to reuse the removed boards, even if they were damaged in the process. Since there wasn't enough extra material to replace them all we'd have to pay for additional boards ourselves if we didn't want them to reuse what they ripped out. We decided not to risk it, covered those boards with furniture and rugs, and took the discount. Problem 3: Gaps in the Hallway In the hallway, 4 boards were cut too short. So now, when the humidity changes, they shift, leaving a 1/2" gap between the floor and the shoe molding, exposing the subfloor. That's about two feet of wall with subfloor showing for half the year. They tried to fix it by gluing and nailing the boards down, but that only worked temporarily. Again, the solution offered was to tear up a big section of the floor, but with the usual warning that it might cause more damage. So once again, we left it alone. Looking back, we probably should have taken the risk of further damage and let them replace those 4 boards. It looks awful. Problem 4: Boards Separating in the Bonus Room In our large bonus room, about 20'x24', some of the boards have started separating, leaving visible gaps. At this point, I haven't even contacted them about this issue, based on how the other problems were handled, I'm not optimistic that anything helpful will come from it. So this one is on me. This year, when we replaced the floor on the main level, we went with a completely different company. When we showed them photos of the upstairs install, they were shocked and told us we should have filed formal complaints and probably could have taken it even further. Honestly, the whole process took so much time, stress, and energy that we just didn't have it in us to keep pushing. If you're considering working with them, be careful, make sure you can actually get what they promise, and keep a close eye on the installation. After reading other reviews, I'm really hoping this was just a bad install crew and that they're no longer around.

My family and I had an emergency situation on a Friday afternoon. We needed 2 bedrooms carpeted…read moreTHAT DAY. I called Carlton at Cover My Floors at 1:30pm and by 3pm I had 2 bedrooms completed with new pads and carpet. His crew showed up and did an amazing job in 30 minutes. I cannot sing praises enough for this company and for Carlton and his crew. I HIGHLY recommend this company!!! 5 stars all the way.

Beautiful work with gorgeous carpet. But what I loved most was the service - respectful, skilled,…read moregoing above and beyond in several ways to help me get what I needed. Highly recommend!

Our experience with Sedaris Wood Flooring was without a doubt, one of the best experiences we have…read morehad with any contractor since moving to Wake Forest nearly 12 years ago. Bertin Gomez was our initial contact and made a personable and favorable first impression that lasted throughout the flooring installation. He checked in daily and more than met our expectations down to every detail. He did all of this with professional courtesy and a smile. His crews were a reflection of him...all courteous and conscientious workers right down to final cleanup. The new hardwood floor is beautiful. We would highly recommend Sedaris to anyone who needs new hardwood floors installed to perfection and free from worry and hassles!

Several people in my old neighborhood recommended Sedaris Hardwoods. This company has been serving…read morethe area for years. If I had not spoken to former customers, I would have passed this business by. Things to note: - The communication, payments and scheduling were disjointed and I do agree with Crystal W., the previous poster, on this point. Based on my experience, I would recommend that this company hire an office manager or some type of scheduling/accounting assistant to manage scheduling and billing. Paul appears to manage it all himself and communicates mostly through texts after 9pm, though it is possible to get him on the phone during the day. - Have Paul come out and do the consultation and have everything ready and prepared for your estimate 3 months in advance when you want to get on the schedule-the business is busy and you'll likely need some lead time before getting on the schedule. - For our experience, we paid 50% for the flooring and then the remaining 50% a couple of days before installation. This was done directly with the flooring vendor (not Sedaris); the Sedaris crew will pick up the flooring directly from the vendor prior to installation - Sedaris installation crew were phenomenal-I give them 5 stars. They worked hard, were polite, and made sure everything was clean when they left. - We had one hiccup where the measurements that Sedaris did at our original consultation for our pricing fell short and didn't account for enough flooring-1 or 2 additional boxes of flooring were needed in the laundry area. In the end, Sedaris agreed to pay for the additional flooring and we paid for the additional labor. We felt that this was a fair arrangement and were happy with how that issue was resolved. - After the installation and final payments, we had a question about cleaning some paint stains in the floor (done by separate vendor) and Paul was prompt in giving some helpful tips-I appreciated his helpfulness even after our official business was over. Despite some of the communication challenges with scheduling and billing, if we were to get our floors done again, we'd hire Sedaris. We love our floors.

Wes listened to what I wanted and showed me several options. He sent me home with several samples…read moreto check against the wall colors and came the next day to measure our rooms. He arranged 0% financing and scheduled installation. The installers arrived as scheduled, did a thorough job and cleaned up after themselves. We enjoyed the carpet for 3 years and it still looked as good as the day it was installed. When we bought a new house that needed carpets, of course, we called Wes and for a second time everything went very well! I even like the new carpet Wes suggested even better now that it is installed than I did when I saw the sample.

So I've had to replace my hardwood floors 3 times in my life and each time, I must admit, it was a…read moretruly difficult challenge for me economically and personally. You have to understand, that for a guy like me, it ain't easy finding a place you trust, then finding the right floors that match your house decor, then finding it at the right price. All of these things become obstacles that you need to overcome in order to find the perfect flooring. Luckily for me, I was fortunate to be recommended Brentwood flooring by my friend and contractor. I went in and spoke to Wes and he directed me to find a number of possible hardwood floor options that were beautiful, that fit my home decor and also fit my budget! So happy! And I was lucky to also find out that they currently are offering 18 months with zero percent financing which will allow me to pay off the floors monthly! I could not be happier! I am recommending to all of my 10,000 friends on yelp, Twitter, Facebook LinkedIn and Instagram to go here first if you need any help with your carpet or hardwood flooring needs!