Seeking a design place for several projects. Showed up for my appointment and no one could be…read morebothered to greet me or point me in the right direction. There were several associates in-house and only two other customers. The designer wasn't really interested in working with us, implied we couldn't afford the higher end cabinets, and kept mentioning specific goals that we never stated. We were never even asked a budget.

We walked into the store at 4:39 on a Friday . We were the only patrons in the store . There were 6…read moreemployees sitting around . Granted it was close to closing time but no one greeted us and not one person asked us if we needed any help . I guess they just wanted to go home . We will take our business elsewhere

I am over-the-moon excited about my new Bosch French door refrigerator, but even more, I was…read moreextremely impressed with the expert crew from Kitchen and Bath of Chapel Hill. From the very start, my sales rep, Lee, was absolutely wonderful to work with, guiding me in my purchase and helping me all along the way during my selection process and advising me on getting the space ready for the delivery. The removal of the old refrigerator plus the delivery and installation went great. Michael, Chris -- all the guys -- were wonderful, but RON, the amazing Ron, went above and beyond in the installation process and took extra steps on his own that ended up saving me money or an extra call to a plumber. It's always nice when someone saves me time and money! Everyone was so professional and pleasant, plus -- and this is something that makes certain service industry people stand out from the crowd -- they arrived ON TIME. I am thrilled. Lee and Ron also helped me with my JennAir downdraft cooktop last fall. Expert advice, professionalism, promptness -- you cannot ask for more. I love these people! I will certainly return to Kitchen and Bath for my future appliance needs.

I worked with Lee Hunnings at Kitchen and Bath Gallery of Chapel Hill and he was wonderful! He…read morehelped me get the appliance I needed (a Bosch range top) quickly and painlessly. He kept me updated on the order and called to confirm delivery himself. I wish I had been introduced to K&B Galleries at the beginning of my remodel project, but now that I know about them, I will be using them or everything going forward!

We recently worked with Robbie to replace a GE Monogram series microwave. After sharing the…read moremeasurements and photos Robbie recommended a model and said that we need to additionally order a drawer as the new model was shorter. When the electricians came to install it they found that the new model was too deep for the space but were able to remove some wood and Sheetrock to make it work. They never took the drawer out of the box because the electrician said " I can do math and this drawer is too big to fit." Robbie refused to take the drawer back even though it was his mistake. He later said that GE refused to take it back in a sealed never opened box. Why should the customer have to pay for Robbie's mistake? I told my contractor not to ever use Kitchen and Bath Galleries again!

No much to see in showrooms . No bath displays! Salespeople…read morenot very helpful Looks like ready to close

Kathy was great to work with. We moved from out of state and she helped with remodeling and…read moredecorating our home. The kitchen, master bath and great room look as if they belong in a magazine. She is creative as well as cost conscious. I would highly recommend her for projects large and small.

Kathy designed and helped us find contractors to remodel our kitchen. It looks more fantastic than…read moreI could have imagined. I absolutely love how it turned out. We were able to really maximize a small space and I went from a rather large kitchen in my previous house to a smaller one but I actually love my smaller kitchen better now because a) I have a gas stove which is easier to cook on, b) I have granite and a beautiful backsplash that is very upscale looking and c) I have a HUGE amount of counter space for such a small kitchen and I can do baking projects and other things on it very easily. Also with the drawers and lazy susan corner cabinets I find that most of my stuff fits fine and even though I had to get rid of some stuff, it fits everything I need. Overall I am very very satisfied with how hard Kathy worked on my floorplan and for a reasonable price. She dealt with some issues with the contractors like a complete pro. Any time you're remodeling there are always going to be issues that crop up, but the importance is how they get solved and I am so happy I had Kathy on my side, and I plan to use her again in the future.

Extremely helpful!! Plus Good advice!! Showed me various…read moreOption, ALSO did not try to " Steer " me to a specific item!! All in all, a Store to re-visit JohnH ( tjhulligan@ gmail.com

The people in Raleigh were very friendly and very knowledgeable but had to order the parts we…read moreneeded. They had to ship to our house and did so free of charge. We were told it would arrive that Thursday and the package arrived a day before. We were very well pleased.

Chose MU for a med/large quartz countertop/backsplash job on our kitchen reno. Two other local…read morestone installers were rude or didn't get back promptly. People on phone site were friendly and helpful, plenty of stones to choose from in a variety of patterns and colors. There was some confusion over whether an item marked "sold" actually was (spoiler alert: it wasn't) so make sure to ask if you like a particular one even if it's marked (especially given the stone deliveries come infrequently). Brian and the installer crew were punctual, friendly, careful and meticulous (as was the initial measurement and selection of stone sections for the parts of the kitchen for best effect). Clearly these guys knew what they were doing, and it showed. That said we are a detail-oriented house and noticed (over time) some small issues (a small seam that needed some revision as well as a stain left by a silicone drain mat (advice: don't use them if you have white stone)). Suffice to say Brian returned three times, listened, was friendly and made the needed changes. The company really stands behind their work which is both rare and very appreciated. Our sincere thanks to Brian and the team at BU--we are very happy with our countertops and backsplashes and have received many positive comments on both the materials and workmanship. We highly recommend them for your countertop needs.

My project did not go well. The kitchen redo was good, or so I thought, but after a few years wood…read moreon a cabinet started to peal. I called the company and was told the cabinet only had a year warranty. I tried to contact them several times about the issue, and I was ghosted. During the installation, the workers damaged my kitchen flooring. Again, I complained, but they did nothing about it.

I am simply overjoyed and nearly in tears. I have the most beautiful counters and the best…read moreexperience with this company. I hired K Alexander Kitchen and Bath Designers to renovate my kitchen. I had formica Laminates but wanted to update my counters to Quartz. I'd interviewed other companies but thought with a design firm, it would be less stress, a one-stop shop, and they would do the heavy work for me. I've not had the best success with renovations. Being a single female, it is common knowledge that we are usually victims of predators, and for those experiences, I don't go half-cocked but try to be as informed as possible. Even doing due diligence, I still found myself in a 4 month nightmare. They subcontracted with Natural Gallery Stone Kitchen and Bath, and it was an absolute nightmare. I expressed strongly to them that I was having Ankle replacement surgery September 3 and wanted to have it done prior. We discussed this in the latter part of April and began in May. I have been without a working kitchen since then. It wasn't money because I paid upfront and in full. Natural Gallery took their sweet time. The fabrication was terrible, the hole for the faucet wasn't centered and the stone's sheen was inconsistent. It was a high gloss stone but the fabrication caused matte, rough and inconsistent textures. Not to belabor the problem but I was so stressed that I became ill. I thought that I would still be without counters, a sink or a finished product that it flared my Lupus. I was washing my dishes in the bathroom. I literally prayed and was directed to The Countertop Factory. I'd just left a company on Glenwood Ave that I was unavailable, detached, and wouldn't return calls. I sat in a gas station parking lot crying. I Googled Countertop installers, and right down the street is The Countertop Factory! I spoke to a lovely person named Haven. Haven was empathetic and kind. I met with her the very day. I was shown stone and different edges. I also met Nick and Erick. We came up with a game plan. Within 2 weeks of my initial meeting, I have a beautiful kitchen that I'd still be waiting for with the other company. Chris and Michael came today and meticulously installed the cabinets. Every effort to detail was met. Wes is a supervisor. He is direct but considerate. I was so nervous about the job but he promised to take care of me and he did just that. It I'd hard to find companies that care. Workmanship, craftsmanship, and pride are a thing of the past in most cases, but I was blessed to have found a company that puts their customers first, and their reputation for excellence is well earned. The cost is worth every penny because you get what you pay for. If it seems like I am gushing, it is because I am. I highly recommend them! I appreciate everything that this company and the staff has done for me.

I own a Pulte Home. If anyone knows anything about Pulte, I would rather go homeless than buy…read moreanother home from them. My kitchen sink fell after only being in this new house less than 3 years. Pulte would not cover any repairs and told me to contact the Countertop Factory who installed my countertop and sink. Of course, I was leery of using them to fix the problem. I have owned 3 newly built houses in my lifetime and have never seen a sink fall. I hired a different company to reinstall the sink. I contacted Eric at Countertop and sent him pictures and told him I was having a different company reinstall the sink. Eric contacted the owner and Countertop agreed to pay all my expenses in reinstalling the sink and reconnecting the plumbing. All I can say is the company did the right thing for me. Give them a chance.

The craftsman who worked on our bathroom renovation were skilled professionals and created a…read morebeautiful primary bathroom. Unfortunately the same cannot be said of the office staff coordinating the project. We were shown one piece of stone for our countertop which we rejected and removed the countertop from their scope of work. They ordered a clear annealed glass window when the materials list and building code required a frosted tempered glass window in this location. It took nearly 6 months for the proper window to be installed.

We could not be happier with our remodeled kitchen and experience with Dream Home Design. The team…read morewas always very professional and kept us in the loop every step of the way on the process. We really appreciated the texts at the end of each day letting us know what was going to happen the next day so we could plan accordingly. The team really helped our vision come to life and we would recommend other people using Dream Home Design as well. We love our new kitchen!

We scored some high quality linens at fantastically discounted prices. We'll definitely stop again…read morewhen passing through Southside VA. We're loving our new sheets and towels. Top quality at affordable prices. Definitely recommend!

As a tie dyer, I have been impressed with the friendly knowledgeable individuals who always guide…read moreme to the perfect items for my business. I make it a point to stop by anytime that I am in the area due to the fantastic selection and great prices! I'll be returning soon!!

We had a great experience with Cabinet Cures of the Triangle! Greg came to our house to give us an…read moreestimate, which he provided on the spot. I had some questions... needed to tweak it... he was always responsive via text and email. I then visited the showroom to choose a door style and molding. Once we decided to pull the trigger, things moved quickly. His team came to measure and we scheduled the installation. They were here for 5 days, as expected, and not only showed up on time, but cleaned everything up before they left each day. We actually had dinner at home most nights during the install! Wes and Drake were here every day, helped on occasion by Doug and Jam. The final result exceeded our expectations and took just 4 weeks from contract to completion! A week after they finished, I noticed that one of the cabinet doors was not closing properly. I contacted them late morning and by mid-afternoon, they were here to replace the hinge! Excellent customer service!

In 2021 I paid Cabinet Cures of Raleigh to reface my kitchen cabinets with maple wood over MDF. The…read morework looked good initially, but within 2-3 years, peeling began along the top edges of doors, drawer fronts, and some seams. I've attached clear photos showing the damage. I reached out for warranty service in 2025 providing details and photos. They came out and took pictures. The company responded by email, the peeling was due to water damage and therefore not covered. The first photo shows the peeling near the sink hich may have gotten wet a few times,but it would have to be soaked every day to cause this much peeling. The second photo is of a drawer on the island far from sinks/ stove splashes, as well as some of the other affected areas on the cabinets and drawers. The rest of the kitchen shows no moisture problems. This feels like poor material quality or adhesive failure, not customer fault. As a retired widow on a fixed income it is disappointing they wouldn't stand behind their work. If you're considering cabinet refacing, I suggest getting multiple quotes and clarifying warranty terms for delamination/peeling issues.1 star for the product failure and warranty experience.