My new townhouse came with some bad carpet on the first floor. I had Wakefield Flooring come out…read moreand replace my carpet with a nice hardwood floor. I have a decent amount of furniture and the crew not only moved everything around for me but reorganized my TV and video game hookups. They finished quickly and the floor looks great!!! I would recommend..

Working with Wakefield Flooring was a mess, with James being really rude to me, but I can deal with…read moremen who get frustrated when mistakes happen (like them having us move items back into the house before the job was done and James taking pictures of one pair of underwear on the floor, having fallen out when we were moving laundry, and harassing me with that to say we were slobs, when they weren't even supposed to be at the house that day). James will likely reply to this with a he said she said sort of shaming, but this next problem is indefensible: now our flooring is breaking and they won't respond to me when I've tried to contact them. I think it's a manufacturer error, but it could be installation. I know my daughter's motorized wheelchair is part of the wear, but they knew we needed something that could handle that. The LVP boards are lifting and the corners breaking. It's troubling that they won't stand by their work or help facilitate communication with the manufacturer. (Also, if anyone knows how to get in touch with Nuvelle flooring, who made our LVP, I'd appreciate it!) ((I do see James likes to post personal emails to make himself look innocent here. If you saw all of our emails and knew that they cleared us to move items back into the house before they were completely done with the job, whatever he posts out of context in response to this is carefully selected to make himself look good. The real question for him is "have you responded to Shannon about the damage and pictures she has sent you?" He hasn't.))

After the floor was put in I had a knot in one of the floor boards and it splintered over 6 1/2…read moreyears. So, I called Roberta the owner about my problem and he told me he would get someone on it and that it would be about $200 or $300 when he had a chance. 2 or 3 weeks go by with phone tag and no one showing up. I took off for a 4 day stay in the mountains to help someone out from hurricane Helene. When I got back more promises and still no one showed up. So, I called around and got a hold of Maurice a guy that did floor repairs for other businesses that put floors in. Maurice stated that his standard price for repairs was $300, he took longer than expected and the pieces that had saved for this issue had swollen so they did not fit and Maurice had to modify and return to repair it. Maurice mentioned that Roberta's crew did a good job on the floor installation, but that I paid too much for my floor. Going prices was $7 a square ft. in 2018 not $11. a square ft. I tend to barter with car sellers and roofers, now I will barter with everyone. So, in short if you have a problem with your flooring, Roberta owner of Tri Point Flooring will have you hanging. If I live here long enough to refinish the flooring guess who I will not call?

As of 3-2-2025 Horrible Experience!!! Sloppy and negligent-…read moreOwner (Mr. Roberto Rivera) admitted that a contaminated applicator messed up hardwood finish in EVERY room. We will need to refinish the entire 1st floor all over again!!! *Caution: After the problems became evident, I asked Mr. R. for a copy of the 1-year warranty. We paid for it and yet he REFUSED to provide it! Then came a disturbing e-mail from Mr. R in which he asked me to remove my online reviews of his company in exchange for providing the warranty info. He said, "...remove all online reviews" in exchange for "giv[ing] [me] detailed warranty info, ...". I wonder if this warranty even exists. In the future I'll always ask for the warranty UPFRONT. ALERT- Tri Point's Approach to Summarizing Google Reviews Tri Point just unveiled a new "corrected" summary of their Google Reviews after my "1 Star" posting in which I noted they reported NONE of the 9 "1 Star" reviews (see attached screen shot). What's new? 1) Overall score adjusted downward from 4.9 to 4.8 Stars and 2) "1 Star" reviews have magically appeared while "3 Star" reviews have now disappeared from their bar graph. Interestingly, their summary of detailed reviews excludes all but 1 of 9 "1 Star" and all reviews below "5 Star", i.e., 14 "4" and 2 "3" Star. I would NEVER have hired Tri Point had I known of this deceptive practice. I'm smarter now and won't so easily in the future allow the wool to be pulled over my eyes. I ask Mr. R. to reach out and correct mistakes I may have inadvertently made in this Alert. 1. Tri Point Failed to Keep Their Promise to Refinish in 4 Days. Crew's negligence caused weird staining on floors. Mr. Rivera said floors need to be fully refinished again. But we expected the first refinishing would provide a " .flawless execution that meets & exceeds [our] expectations" as stated on Tri Point's website. 2. Mr. Rivera's Opinion of Quality of His Crew's Work His on-line reply to this review states "...the floor did not represent our usual quality of work". During his visit (see photos) he said: "All very weird"; "Very, very embarrassed"; "Something happened during application"; "...applicator was a bad applicator"; "The applicator in the van got contaminated...cross contamination"; "These are lap marks"; "...A huge inconvenience [for] you"; "I know this is overwhelming"; "I couldn't accept this". Mr. R did not perform a final inspection of the refinishing, and it seems neither did a crew member. 3. Mr. R's "solution" Refinish the entire 1st floor for a 2nd time. 4. Impact of a 2nd Refinishing on Homeowners We work from our home offices and cannot close our business for 2 consecutive weeks. Moreover, a 2nd refinishing would require a repeat of the entire process, e.g., close business for a week, pack up 1st floor belongings, place all furniture in storage, disconnect washer/driver/refrigerator, move to temporary housing for a week, clean dust (e.g., walls, windows, cabinet doors and drawers, floors), and move back in. 5. Mr. R's Refusal to Engage in Direct Communication Following my Yelp review Mr. R. posted it's important to have direct dialogue with folks. Yet, he has refused all my requests for such a dialogue & conveyed this by e-mail- "...No further communication is needed." 6. Failure to Disclose All Costs for Refinishing We were not told that following replacement of shoe molding (aka 1/4 round) there would be a visible unpainted gap along all 1st floor baseboards. Mr. R. later acknowledged he knew this problem would arise and we had to sort this out for ourselves. 7. BBB Rating Had I checked I would have discovered a B- rating and that would have been a deal breaker for me. (https://www.bbb.org/us/nc/cary/profile/hardwood-floor-contractors/tri-point-flooring-0593-90189303/more-info#reasons-for-rating). Current rating has dipped to D+ as a result of my complaint that BBB describes as "Not Resolved". 8. Is Mr. Rivera In Unilateral Breach of Contract? I'm not an attorney so I can't answer this question. But Final Invoice balance = $0 and is marked "Paid". While we've met our obligation, Mr. R refuses to provide a copy of the 1 Year Warranty so that we may understand options for mitigating floor failures during this period.

Keith is an outstanding person to deal with. We used the ratings off Yelp to make our choice. Just…read morespeaking with Keith you can tell he's a down to earth person and not pushy at all. He came to give a free quote for a garage floor and his quote was obviously the best. Once we placed the order he did the work within days. Quality of work was impeccable, the pictures will show his craftsmanship! Thank you!

Contacted Keith at Granite Garage Floors for an opinion on fixing a previously poorly done floor…read more He came highly recommended from a family member. Initial conversation was positive and he said he would offer an opinion and possible quote. However, as I tried getting in touch with Keith to set something up, he decided to not return calls or communicate in any way. VERY UNPROFESSIONAL!! All that had to be done here was communicate and say there was no interest in quoting my job. I would not hire this business based on my experience.

Fantastic flooring company! Easy to work with from start to finish. Understanding and…read moreknowledgeable. They give free estimates and their prices are excellent!

This review is for vinyl floor installation only. The vinyl floor this review is for was installed…read more~1 year ago for the previous homeowner. The initial installer made many flaws. Notably, the main seam in the kitchen is highly visible as the cut on the seam is very uneven (see attached photos). This was pointed out to me as poorly done by the 2nd repairman sent to my house on (6/19/21). Additionally, the vinyl tore at a corner near the stairs in my kitchen ~7 months after installation. The tear occurred as the wood layer the vinyl was attached to had a gap at the edge (see photo). The company sent a repairman to my house two times. The first time (6/9/21) a little glue was added to the tear by the initial installer. He was unwilling to do what was necessary to fix the tear according to the office representative I spoke with. The second time a patch was completed by a vinyl installer who doesn't regularly work for the company. The repairman leveled the wood layer below the vinyl before patching the vinyl. The patch is barely noticeable but would not be necessary if the floor had been professionally installed. The only way to correct the initial installation issues (i.e., the clearly visible main seam and poorly laid underlayment) would be to completely replace the flooring. Stay clear of this company if you need vinyl flooring. They will stand behind their work, but the initial installation work in my house was flawed beyond what is acceptable as professional floor installation. This review is one star because of the quality of the vinyl installation work completed in my house and the difficulty I received in having the company to appropriately repair the work, i.e. two different repairmen came to my house to complete a small patch repair. I received no offer to properly reinstall the vinyl in my kitchen until I posted this review despite multiple phone conversations and text messages describing the issues. This review does not address the quality of their flooring products or other flooring installations beyond vinyl.

Extremely happy with their work. Did excellent work repairing my closet rack with damaged drywall…read more Patched everything up as well. It was very fast. Totally worth it.

Kevin and his son, Cooper, were timely, courteous and professional in repairing a pesty bathroom…read moreshower leakage problem in my townhouse. Cooper was also helpful in advising me about the condition of my range hood. The cost of their service was very reasonable. I would highly recommend checking with this team if you have any repairs needed around your home!

Very happy with Molton flooring. They replaced our floors with hardwoods to match the existing ones…read morein our home and put some LVP in our basement. They did an excellent job, the floors look amazing and I am very happy with the final result. Jarek was very easy to work with, he was responsive, his crew always showed up on time. Jarek's pricing is very fair and he sticks to what was agreed upon. I would definitely use them again and would recommend them to others.

Thanks to Tripp W's review, we gave Jarek a call to get an estimate on installing hardwoods in our…read moreden... inexplicably, the sole room in our house that came carpeted. He arrived on time, and was very thorough -- checking under the carpet to assess the plywood, and going beneath the house to check out the floorboards. He also gave the quote on-site, using his ipad, and emailing it to us immediately. Pricing was competitive and itemized, and given his professional demeanor, the Yelp Deal, and the positive review, it was a no-brainer to hire. The work took three days to complete. Again, Jarek arrived on time for each appointment. On the first day, he and a partner took out the carpet and laid down the oak to level with our other hardwoods. The second day, they closed off the room with plastic to do the sanding and keep it contained. Then, Jarek came back to stain and seal. I wanted to go with a dark coffee hue in the room, and the color came out beautifully. He also touched up the shoe molding with primer. We're very pleased with our new floors, and will be using Jarek again when it's time to refinish the rest of the house.

Julio and his team did an INCREDIBLE job repairing a huge, DEEP, 6 ft long scratch on my hardwood…read morefloor. Other companies had told me I'd have to have my entire first floor refinished. Felix taped off the affected boards, painstakingly sanded them and then the team found just the right stain to match the stain on the rest of the floor (despite it being 10 years old and faded from the original color, I'm sure). Very pleased with the outcome! The one thing I will ask if I have need of their services again (for I certainly WOULD use them again!) is for better communication/planning around timing. The guys had to come back every day for a few days to apply additional coats of stain and were later than planned a few times. That being said, I was on vacation and able to work around it and the finished product was well worth it!

Santi was recommended by our construction manager. We got quotes from them and other companies…read more These guys were priced fairly. We wanted to sand and restain the upstairs and have the master carpet taken out and hardwoods put in. Downstairs we wanted all LVP. They were great with the hardwoods and stain. Some of our newly painted walls were scuffed more than I would have expected though and they said that was "normal." So be mindful if you're doing floors and walls which one you want to do first. We were aware the downstairs floor is uneven (they did point this out prior too), but suggested flooring shingles to help level as a cheaper option since self leveling solution would cost a fortune. They came in and did the work and did a great job, even installed our baseboards too. They were communicative and cleaned up well. We were very happy with it. After couple of weeks after we found a couple of spots that were hollow. They came back out and glued them down for us. It was amazing! Now, we are several months later and we are having issues where some of the LVP boards un-clicking and it's spreading more. Here I thought we would have a couple of years before this started. We have reached out to them for help or direction/recommendations for companies that can assist (even if we have to pay again) as they had previously mentioned someone could come out and spray foam under to make it level. Unfortunately, with several emails and follow up we still have yet to receive a response. I fear we've been ghosted.

These guys worked their tails off and delivered some of the best results I've ever seen! I used to…read morehave ugly dark hardwood and they replaced it with some luxury vinyl. The luxury vinyl is extremely strong yet soft to your feet. It's not slippery like normal hardwoods but gives the appearance and feel of some executive level material! I had the first two floors of my house replaced with these luxury vinyl planks and Daniel and his team were able to get the job done with 2 days! He's done work on several other properties including my parents house. To make things even better, this is a family run business with both design and architectural expertise every step of the way. Support local and put those stimulus checks to good use!! He also has the best prices in town!

Very courteous, showed lot of option, provide good estimate and allowed larger tile to see how it…read morelooks actually in a room. Recommend to anyone looking for flooring options. Haven't finished the work yet as it requires a week in the house for installers and have to figure out appropriate timing! Prices were lot more reasonable compared to few other shops!