I couldn't be more pleased with Fresh Start Carpet Care. Communication from the get go was…read moreexcellent. I left a message with the business and got a call back right away from the owner Zach Culley and got on their schedule. He contacted me the day of letting me know he was on his way arriving on time. Both he and his team member provided top of the line carpet care. I couldn't be more pleased with the outcome of my carpet and also Zach's professional and friendly demeanor. They will be my go to for carpet care needs going forward. Thank you Fresh Start Carpet Care.

On my initial phone call to owner Zach, I was immediately impressed with his professionalism and…read moreresponsiveness. My first call went to voicemail, and he returned my call while I was leaving a voicemail message. On March 24, 2026, Zach and Craig came to our 1850 sf home to clean all the carpeting. They arrived on time and got right to work, bringing in their equipment carefully and putting corner guards in place throughout the house. One of the first things I noticed was the pleasant scent - it is very light and does not smell like chemicals. My usual preference is for no scent, but I found myself preferring this delicate scent. They were efficient and quick (but not too quick!), and the carpets looked very clean when they were through. The price is one of the most reasonable I have found in Reno and includes a military discount (thank you, Zach, for your patriotism!). Fresh Start is fairly new to our area, but not new to the business of cleaning flooring. We look forward to trying their tile cleaning service next. If you need your carpets cleaned, I feel confident recommending Fresh Start Carpet Care.

On time, knowledgeable, efficient cleaning by a pro. Eric is the pro to clean stair carpet and…read moreupper floor. Plan to keep up with maintenance cleaning going forward.

Fast, efficient, and great price. Showed up on time. They were able to do cleaning on short notice.read more

We were impressed by Michael sending u before and after pictures of his previous jobs…read more He was responsive and showed up as agreed. It only took him about 30 minutes to remove the dark spots on the carpet. I highly recommend him and his business. The estimated cost was reasonable and well worth it. Thanks Michael! You can use me a a referral if you want. See you next time.

Had this company come out and fix my carpets that another different company messed up…read more They did a great job and more than fare pricing ! Highly recommend

Norbert was prompt, with excellent service, and the two rooms and stairway came out very clean with…read moreno odor. He came back the following day and took out some newfound stains. Excellent service and very personable. Would recommend his service.

Prompt and professional- Norbert did a phenomenal job cleaning large area rug for my parents. He…read morewas so kind and a delight to work with. Definitely calling him the next time they need their carpets done!

Had our carpets cleaned the other day and Evergreen Carpet Care did the most amazing job!…read moreEverything from scheduling to the time of service was so seamless and easy. And what a beautiful job they did and our carpets look amazing!!

Chris did a great job cleaning my carpet. He was professional , knowledgeable and friendly. He…read moreAnswered all my questions. He made suggestions that improved the condition of my carpet and was patient and helpful. I've used this company for many years and they have always met my expectations and beyond.

My favorite sofa needed a good cleaning, plus I have two cats who leave their hair everywhere. Eco…read morePro did a fantastic job cleaning it thoroughly. Took maybe an hour or so to do the job. The cushions were slightly damp and dried pretty quickly the same afternoon. Professional, efficient and a good value!

Lukas was flat out the best contractor of any specialty that I have ever used-and I have dealt with…read morequite a few. He was punctual, honest, very personable and his prices are very resonable. I had him come ouit to do an estimate on cleaning my upstairs carpets and to do some carpet stretching to eliminate some bulges. He was right on time and we had thwe esitimate done and the work scheduled in just a few monutes. The job was done perfectly on both issues I had and he was early, so he was finished almost before he had originally estimated he would be here. A very enjoyable experience (many contractors aren't even close to delivering that!) and I will have him back whenever I need any carpet work. I highly reccomend him for all your carpet needs. Dave in Reno

Just fantastic! I reached out to inquire about services on yelp and Josh was very responsive and…read moreanswered all my questions. Scheduling was quick and easy! I had two cleaners and they did an amazing job! I will definitely schedule with them again for future deep cleans.

Do Not Hire This Company!…read more I was shocked by how unprofessional they were. During the final walkthrough, I found hair and stains in multiple rooms and bathrooms. While I was pointing them out, the cleaner simply left without saying anything or getting my approval. The person in charge of scheduling never answered my calls, even after they charged my card the next day. They also broke my shower head and never mentioned it. Overall, terrible customer service. I'd recommend paying a little more for a company that's reliable and stands behind its work.

First I am going to tell you, the job was amazing. 2nd, do not call corporate to make an appt, get…read moreestimate etc. They up charge and misquote pricing. Call your local location office!! Now our technician actually arrived early which was great. We did get a text saying when he was on his way. Victor from the Reno, NV office was our technician that day. He was prompt and professional. When he came in to look over the order there were some differences in the pricing. Not by his fault, but the fault of corporate. Once we worked out the differences and came to an agreement on the price, which was a little more than we had expected. But it is 1 1/2 year old carpet we had installed, so want to take care of it. Now we prepped the house, pre-vacuumed, picked up all loose furniture etc. Victor has clearly done this for some time. The outcome was fantastic. Now we have a little addition room with like the indoor/outdoor carpet that he was actually able to clean. We have no clue if it has ever been shampooed in all the years my in-laws lived in this house. When Victor was finished with it, it looked like brand-new carpet. All n all, I would give them 10 stars if I could. Ask for Victor. You could not even tell he had been there as far as his equipment clean up etc. Ask for Victor, he was excellent!! Till next year!!

My son, Todd Lovering, scheduled Stanley Steemer, Reno, to clean and treat/remove pet stained areas…read morein my small home in early January. The cleaner walked through the rooms (two bedrooms, hall and living room) indicating the areas that needed special pet urine treatment. The job took about an hour and the cleaner charged over $300! The carpets were soaking wet for over 48 hours, smelled horribly of urine and a sickly perfume odor. The smell was terrible and the pet urine was still there. Awful job! About 10 days later my son hired a different professional, recommended by the residential management company where he lives, to redo Stanley Steemer's work. They did an excellent job! The urine and perfume odors are gone. Cost $150. Wonderful job! Stanley Steemer should refund the poor quality job in full.

We had a sick pet who accidentally ruined some new carpet we just had installed, but COIT was able…read moreto come out within a few days and completely got rid of the stains and smells. They even did a scotch guard treatment to help with any (hopefully none) future accidents, and was very reasonably priced. They were quick and efficient and did a great job! I highly recommend them!

He did an excellent job, cleaning out the air ducts in my house…read moreI'm pretty sure they had never ever been clean before, so it was weirdly satisfying to hear all of the evil being removed as it all got sucked out of the vent The air from the vents has smelled fresher ever since

Professional, reliable and thorough is how I would describe the service. David came by and did an…read moreexcellent job in explaining what his process was in getting our carpets cleaned caused by several accidents from our dogs. When the job was done, the carpet that he cleaned came out feeling soft with no lingering smells. The product he used created a light fresh scent that was not overpowering which we were very thankful for. We highly recommend this company, it was money well spent!

I had a mix up and wasted David's time but he was so gracious about it and it shows the true…read morecharacter of man and his business. I will definately use Relentless in the future because of his good attitude, considerate personality, prompt replies and great ratings.