They have gone from zero to hero! The Manager Colin reached out to us from our post and I can…read moreASSURE you these guys have made the situation right! Between Laurie, Colin and yes Erin we are back on track and everything got worked out. Freightliner is doing the recall at light speed and doing a great job! This is the service we have always had with this facility in our past dealings. At the end of the day everyone can have a bad day but it's not the end of the world. Kudos to all and we will be singing your praise to others!

We should've known better than to go back to freightliner in Coburg. We've had bad experiences…read morethere every time and now I will make sure we don't ever go back there again. Last visit was to find out why our motorhome coach was leaning. It has a freightliner chassis. They didn't know how to measure to see if it was level or how much it wasn't level, so they called their techs. The tech told them wrong way to measure (we found out later at another shop). We were told by freightline nothing needed to be done, 4 hours labor and $500 for nothing, coach is still leaning. We called another shop, they said it only takes 30 minutes to get measurement and figure it out, and that freightliner did not measure the correct way. We took our coach there, and in 30 minutes we had the problem figured out!! Much much less bill to pay, and an answer!! By the way, while our coach was at freightliner, they wrecked 90% of the side of our coach while taking it out of their shop, hitting another parked truck. They didn't have a spotter and obviously didn't use a mirror. They admitted that this happens a lot and they'll take care of it, they always do. They had their next door body shop friends come over and they gave an incomplete estimate (we found out later it was an incomplete estimate) which was significantly less than actual repair estimate later. They then proceeded to harass us over and over to take our coach to their next door body shop friends because they give them a great discount (their words). Oregon law says we can have it fixed where we want. We told them no at least 3 separate times, we want it done at the body shop we have our coach at already (fixing a deer impact). Then they wanted a 3rd estimate, didn't do it, we know who we want to fix it. Now finally about a month later, freightliner is allowing our body shop to fix our coach, but freightliner wants us to sign a release waiver. I'm not signing a waiver. I may edit this later with additional information or pictures. I have picture of the whole side of our coach with the damage, but it has their people in the pic so I've left those pics out. I will get other pics taken.

Went to autozone because my car was having trouble starting. The guy didn't know they could test my…read morebattery, needed help to do this correctly. His manager showed him then disappeared telling him to change it out as it was corroded. He clearly did not know what he was doing, it took 70 minutes to change my battery and I have zero confidence it was done correctly. I will never return to Autozone, I have lost all confidence in them.

They're alright, but a bit on the expensive side for products out on the floor. As for parts, I've…read morefound them to be reasonable. I wish we had a better option closer to home.

I'm shocked at how bad this service department is. This time - I had my car fob stolen & needed a…read morenew one ordered and programmed. They told me 3-5 days & $475. It ended up taking 16 days and costing $600. And I had to have my car towed because I left town right after my fob was stolen. The front office said they had it don't worry they'll take care of me and when I got back after five days not only did they not know where my car was they didn't have the fob that was apparently not delivered- even though they ordered it & I had paid for it 5 days before. They didn't know where it was. No car no fob? No call to update me ? They treated me with a very standoffish kind of vibe brushing me off, acting like it was my fault that they didn't know where my car was towed to. I walked about three minutes and found my car. Lazy ass staff. Really there is no customer service at this business. None of the staff is very professional. They should take a lesson or a class before they get hired. I wish I had other options for Volkswagen in this area because I would definitely go there instead of Sheppard. Train your people !!!!

Great service and people! Same day appointment and car was washed for free. Have had multiple VW…read moreserviced here.

After my car unexpectedly broke down right in front of NAPA Auto Parts, I was met with kindness and…read morecourtesy from the staff which was a relief to be met with compassion during an otherwise stressful and unpleasant situation. It's reassuring to know there are good people all around us.

Great employees the took time to explain all the products I purchased and inquired about. They even…read moreexplained the problems I was having with my vehicle. After my bad experiences at Auto Zone it was a fresh breath of air when I went into Napa looking for answers and reliable products. Napa you solved the problems I was having with my vehicle, Thank you. Highly recommend this location.

The guy helped me out with everything that I needed to do to repair this paint damage. For the most…read morepart it worked out really well, and the guys seemed very knowledgeable and very together and it made the experience overall very easy!

Went to get an oil filter for my truck. I guy at the counter helping someone and two guys stocking…read moreshelves. The number for the filter wasn't in order on the shelf so I was looking for the filter. The two guys never even acknowledged me. They were even right next to me at one point. I wasn't going to wait in line to have the register guy help me, so I left and went to the other 5 places in town.

Gavin was very helpful and professsional and we appreciate the servicce. Thank you Gavin!read more

My employee and I received the worst customer service I've possibly ever seen today from thus auto…read morezone. after the guy was very rude and unprofessional he tried to charge me tondo a battery check and once i left he refused to let me spean ti a manager or even call. Hangingp up everytime i do. Very pour place to do buisness.

friendly, helpful staff. They have a great inventory of in-stock parts. And good pricing. Asp/…read moreParts Authority is becoming a first-call for me! Ben, in Medford

Massive warehouse at wholesale prices I love it!!! Reminds me of this massive auto warehouse in…read moreCarson CA. I definetly plan on comming here again for auto parts!!

I WOULD GIVE THIS ZERO STARS IF POSSIBLE. This is not a safe…read moreplace for women to shop for auto parts. The staff are unprofessional and will give out your information to non-employee friends without consent. Take your business elsewhere.

When my dash engine light came on, it was on Friday afternoon on my way home from work. It was too…read morelate to schedule anything, so on my son's recommendation, I went to Auto Zone for a FREE engine diagnostics test. I just assumed that walking in and making my request for a free engine diagnostics test without any intention of buying anything would be met with a bit of annoyance. My experience was quite the opposite. Justin was extra helpful and even looked up the code for me. I would have assumed it wasn't that major of an issue, but he assured me that I should get it to the repair shop as soon as possible. I followed his good advice, and he was right. Thank you, Justin.

Had a dead battery. Took it to O'Reilly's, they put it on the charger overnight and had it ready…read morefor me the next morning no Bill, no muss, no fuss. Really appreciated working with them.

Tried to buy some tires and the guy with a beard and glasses was trying to give me a hard time…read morebasically bullying me till I said I'll buy what I want with my money and was silent didn't say thank you or anything I'll never go there

We worked with Alpine a couple of years ago to install a heat pump for a room addition on our…read morehouse. They did such a terrific job, we've had them back several times since to replace our main HVAC system, replace our aging water heater with a new tankless model, install a generator, and replace our electric panel. The Alpine team has always been professional, timely, knowledgeable, and efficient, and have consistently taken time to explain their work and get us up to speed on the systems the installed. They've always been proactive in following up on any concerns and letting us know of schedule changes -- lots of much-appreciated communication. VERY highly recommended!

Had alpine come give us a estimate on replacement of heat and air and was told that we were going…read moreto get our ducts cleaned for free. We'll after we had the system installed they said oh that's a 900.00 cleaning and sorry but we are not doing it! (After we had a 17,500 system installed) we won't be using alpine again! Don't like liars!