Today was not a nice day at Culvers in South Elgin location!!! Only asked a simple question and the lady there was so RUDE did not even try to look at me and talk to me giving me the back and answering my Questions very not Nice!!! I did make a call and talk to a Manager on Site!!! She was going to tall to her Employee thereSo Im giving my $$ Service to. West side of Elgin instead!! There more nicer and have more RESPECT!!!!Bad Place read more

I must have had the same rude employee that someone posted a month ago because I had the rudest female employee. I went at 8:40 pm on Saturday and have never been treated so poorly. She was working ice cream at drive through. Had glasses. Usually employees are polite and say, "my pleasure." I will also report this to the corporate site. Culver's you should remove rude employees. Very disappointed!!!!!! read more

Cannot understand/remember/read, "Culver's Deluxe with everything plus ketchup." I have ASKED how to request it. They ASK, "what can i make fresh for you?" It's $8 for a fast food burger!!!! YOU can put some ketchup on it if requested. PLEASE read more

Just went last Saturday and what a wonderful staff! They were so helpful with guiding me through my order and they put me on with the new rewards app! Jonathon and Mariah were both very helpful and so sweet to me and my family. The food was amazing as well. Definitely will be coming back read more

this one is off tonight guys! it tastes like blue cheese crumbles. the vanilla with snickers and hot carmel was on point as usual but ya this one must have been from a sick cow check the leftover batch and discard of it before someone gets mad we'll be back. read more

Culver's - chocolate scoop with candy sprinkles - A clear plastic cup contains chocolate ice cream topped with blue and white sprinkles, with a blue spoon inserted into the ice cream. - Burgers Near Me - South Elgin, Illinois

This location is hit or miss though I will say I have had the best burgers at this location than any culvers. Sometimes it's meh. There are some staff here who are really proud of their work and it shows. The ambiance inside is more cozy and less modernized like newer Culver's and I personally like it that way. Overall, my favorite location in Kane County. read more

Culver's - A cheeseburger with a beef patty, melted cheese, and vegetables, served in a white takeout box on a woven placemat. - Burgers Near Me - South Elgin, Illinois

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Horrible service. 17 minutes to get just 4 scoops of ice cream and a kids meal. When I got the ice creams, they were melted. Then I went inside and they gave me an attitude when I asked them for at least frozen ice cream. The lady who redid my order did apologize, so I know it's not her fault, just the girls at the window. They were just messing around. I left a picture of the receipt so you know who the workers are. read more

Culver's - Receipt of information - A crumpled paper receipt from Culver's in South Elgin, IL, displaying the address, phone number, date, time, order ID, and items purchased. - Burgers Near Me - South Elgin, Illinois

We ordered on-line a couple of hours ahead. Waited just a few minutes, got my order and went home. Realized then we were shorted a dessert. Sent an email in and received a coupon for replacement. Awesome food, awesome customer service! Stuff happens. It's how you handle it! Thanks for this! Customer for life! read more

I rarely go to Culver's but when I do, I only come here for their butterfly jumbo shrimp. They come in either 6 or 10. I like the cocktail sauce that comes with it and that they add lemon slices. The salted Carmel is really good too. But the fries were terrible. They were so salty as if someone accidentally dumped a spoonful of salt on it. I ordered a raspberry ice tea and it tasted like water. But the girl was really nice about letting me trade my drink for something else. She didn't give any attitude. But this wouldn't be my to go place. It's usually my last resort if I can't think of anywhere else to go or I'm craving the shrimp and salted caramel. And that's rare since I do find the price for both a bit pricy which makes me reconsider from a fast food. read more

Culver's - A takeout box contains fried shrimp with breaded coating and crinkle-cut French fries, served with lemon wedges. - Burgers Near Me - South Elgin, Illinois

took more then 25 minutes for food to come out! less then 5 people inside and more then 10 workers back there! not satisfied

I haven't had Culver's in a hot minute but I was craving a really good burger and realized I was close to the Culver's so went over got the the butter burger with cheese fries. Culver's has one of the best and real tasting burgers for a chain I'm so happy to come here and eat quality food. Of course the cheese fries are just as yummy on their own you can never go wrong with that! read more

Culver's - Burgers Near Me - South Elgin, Illinois

Ordered two burgers, one order of fries, and one order of cheese fries at the drive thru. Drove home and there was only the one order of cheese fries and no regular fries. Also the "cheese fries" had literally no cheese on them. I call the restaurant about missing fries and they can only offer me a coupon in the mail.... read more

My gift card did not swipe properly. All they had to do was put in the correct numbers. Rude the next day trying to correct it. Rude customer service on phone. read more

They upcharge burgers every visit in drive-thru. If you order a single, you're getting a double (and getting charged for it) every. single. time. Then at the window, you have to specifically ask for a receipt to even find out. read more

We come to this restaurant a minimum of twice a month, and I order the same thing...Dbl Cheddar Deluxe with extra mayo plus whatever my family gets. Order taker reads it correctly back off to me, and when I get home it only has extra mayonnaise on it. This is the 3rd time in the past few months my order was wrong. I go there because the food is better than McDonalds, the owners seem to be nice people, and give back to the community. At least McDonalds has a higher percentage of order accuracy, order completion time, and customer service Another frustration point is half of the items available aren't on the menu board, and of course the prices aren't either. Judging by all the negative reviews on wait time, food quality, and inaccuracies; it's time to move on from here. Update 3/10/20 Family likes Culver's and have been back a few times since the previous torching. I basically check every item in the bag for accuracy before leaving the parking lot. This way I leave knowing there won't be any surprises when I get home. Also, Culver's has some decent coupons that also helps. Anyway, back up to four stars as the food quality is very good...Hot and fresh. read more

Just wanna put it out there had the best experience ....Kevin at the front counter was very polite and the food was great the onion rings are the best around thank you read more

Stopped in to pick up some Georgia Peach. So far 2 out of 3 are gone and not a single piece of peach in either one. Just opened up the 3rd one took it out of the container and there doesn't seem to be any in this one either. Cheap cheap cheap. I will go elsewhere. I will post a picture of the container. read more

Culver's - Burgers Near Me - South Elgin, Illinois

Nothing better than to satisfy that craving for those buffalo chicken fingers. Man those things are good. But lets not forget about the cheese curds. Lets take a quick trip to heaven ! Hahaha. This location is newer. It is clean never that busy. Kind of slow compaired tonother locations but food is always fresh so you cant hate that much... read more

The chicken tenders are always fire which means bomb.com for those of you over 40. I recently tried a custom sundae with strawberry, peach, banana and get this - cheesecake pieces! It just may change the world for the better. A must try read more

If I could give this place zero stars I would. Ordered a burger and got a RAW beef patty (see photo) -absolutely disgusting read more

Culver's - If you like RAW burgers this is the place for you. Absolutely disgusting. - Burgers Near Me - South Elgin, Illinois

Ordered two fish sandwiches. Either the grease was old or dirty. Needed to be filtered. Or over cooked or both. But it was the worst fish sandwich I ever had at any Culver's location. And this was 2 in the afternoon. So No lunchtime rush. Just no pride. Never going to your location again. read more

This culvers located in South Elgin is always phenomenal. This is both in taste and preparation of food and its presentation and the customer service is 100%. I also just tried the pretzel bites with cheese and let me tell you. They are amazingggg! Keep up the great work! The younger team at this location is all around 5 out of 5, keep up the job well done each and everytime! read more

I was disappointed with the burger but the service was fantastic! Anthony took care of me, checked in on me and made sure to say goodbye. He's management material! read more

It was ok. Overpriced for the quality. No desire to come back. The fries were soggy, burgers very plain. Anyway meh really.

We've been to Culver's all over and this is to be the worst. It took us at least 20 minutes to get our food and it wasn't very crowded. The Soda area was filthy with spills all over the counters. The ladies room was also dirty the walls and floor had not been cleaned. And the food was not as good as other locations. Good bad. read more

Stopped in to get a tuna melt which is only available on Fridays. It usually a warm sandwich and is on whole wheat market bread, and the cheese is melted. Today it was on plain bread toasted with a piece of cheese slapped on it and it was ice cold. Please go back to the other way of making it, I was so disappointed... I have always loved Culvers and I am never disappointed so I hate complaining but I do love a good tuna melt! Thank you, RH read more

Very slow and none of the tables were wiped off. No one checking on the continent's or cleaning the soda area. Spilled soad all over the counter. Floor in the dining room is a mess. read more

Waited 20 minutes for my food in the drive through Spoke to an assistant manager and only thing he wanted to do for me was give me a coupon, never going back. read more

Chalk up another one star review. Ordered my meal wanted to change your sucky fries for curds was up charged 1.25 okay who cares. Ordered the patty melt with onions well done mushrooms family also upgraded to curds. The food comes out 20 minutes later with fries instead of curds. I said we didn't order fries. I open my sandwich up no mushrooms they take the food back up I watch now because I want to see what happens. First mistake they take our fries put them on someone else's waiting order. Next the idiot instead coming back with our food says I'm going to have to charge you 1.25 for to more upgrades (their mistake) 10 min go by they give me back my same sandwich now cold with a cup of mushrooms on the side lmao. Worst customer service I ever seen. Pan handling for 2.50 more on their own mistake at the register because the guy taking orders can't do his job. Also is it a crime to flush the toilet once in while. I love looking at hot turds when I'm getting ready to eat my dinner. Take the 2.50 cents that you charged me and use it towards the gas bill you must've not paid because it was 65 degrees in the restaurant so I got to be cold while I ate my cold sandwich and hot cheese curds. Love wearing my coat while I eat. Here's an idea for the owners have at least one person working there that's over 18. You should look at your reviews and notice that whoever is training your staff needs to be fired. Customer service is top priority. read more

Culver's - Burgers Near Me - South Elgin, Illinois

Don't go on a Friday, around 6:00 pm. I wanted a cheeseburger with mustard, ketchup, pickles and onion. I go home and I have cheeseburger with the "works". I called and complain. I'm suppose to get a coupon....right!!! read more

We frequent here often 2-3 times a week. We are quite specific on our orders and we only had a problem once and they rectified it immediately and gave us a couple free mixers. The staff is very friendly and happy! We will continue to go here as we love it. read more

Good food good customer service always very nice people and restaurant is always very well kept up love coming to this culvers and who doesn't love cheese curds?! read more

I tried my best to be positive towards culver's because i do honestly do love the food there and the custard. But i have had enough of the crappy service. The past couple of times i have gone they continuously mess up my sons order, three times in just one time going. They gave us an expired coupon for a value basket to make up for it. The customer service sucks. My daughter was in line for the drive threw and was told they were closed after she waited more then two minutes behind another person, who was taking much longer to order. Who ever taylor is that told us that the last person in front of us was the last order went about it disrespectfully when we called to ask why she told they were closed after we waited behind another person. They need management help or to stop hiring teenagers who are disrespectful. read more

Everyone, My own imposed rules for any Chain Restaurant review: 1. Must visit at least three times. Two of which must be distinctly different formats; i.e. one weekday night and one weekend night. 2. Since the food should be the same everywhere, with the exception of regional items, the food category will only be judged on the quality of the expected food (i.e. temperature, consistency, and amount). 3. Ratings are based on a 10 point scale with 5 being average, which does not mean bad. What a score of 5 means is that the category meets expectations for that establishments format. Thanks. Culver's - South Elgin Location/Layout - 4.5/10: Culver's is located just north of Stearns on Randall Rd. in South Elgin. The location is slightly hidden behind a Walgreens and across from a Kohl's, making near impossible to see the "flavor of the day" while driving. It can at times also make it difficult to enter or exit the restaurant. Parking in ample, easy to access and well maintained. There is both in door and outdoor dining options along with a drive thru for those looking to eat on the go. The eating areas are usually well kept and clean. The design is reminiscent of a greasy spoon but in clean and bright blues and whites. Service - 7.5/10: The staff is usually very friendly and accommodating when placing your order. Additionally, since the food takes a little time to prepare you are given a number and allowed to rest and the food will be brought to you table side. The "delivery" associates are also very friendly and always ask if you need anything to complete your meal. Food - 6.5/10: Orders are prepared on demand which results in a very hot and fresh (for quick service food) dining experience. The menu is actually quite extensive and eclectic for a quick service establishment and includes items such as fried cod and pot roast dinners along with burgers, chicken sandwiches, and chicken strips. Sides also include options that are unique in this format of restaurant such as fried cheese curds but one of the lone food deficiencies come in this category with their crinkle cut fries. The fries can at times be either under cooked or over salted and in some rare cases the worst of both words. But the main separation to other restaurants is Culver's frozen Custard. Having frozen custard instead of ice cream, especially soft serve, makes their creations thicker, richer and more indulgent. Moreover, besides the standard chocolate or vanilla there is a unique "Flavor of the Day" in order to give a nice variety and to keep you coming back. Everything on the menu is fairly tasty and done well, with the clear standout being their custard and their extensive dessert line up. Lastly, and very notably, Culver's offers a great branded root beer which should be tried by any root beer aficionado. Overall Experience - 7/10: From the homey décor to the friendly staff and tasty food and dessert options Culver's is a very viable quick service option. This location follows the format to a T and continues to deliver with each visit. With the combination friendly staff, clean eating areas, fresh and hot prepared food items, delicious deserts and several unique offerings we usually make a stop whenever we are in the neighborhood. read more

I was a regular customer of this Culver's location for sever al years. My elderly father liked their food, so I returned repeatedly for his benefit, despite the experiences we had there. The menu item descriptions and photos look delicious, but beware especially if you are ordering frozen custard. The actual product you receive will often be unrecognizable in comparison. Entire ingredients will be left out and the ones that are included are scant in comparison to the advertising. I kept track, and if you visit this location via the drive thru, there is a consistent 50% chance your order will be wrong. Do not leave the location without checking your order. You will also have to ask for napkins or they will not be included. Through social media I was able to verify with multiple Culver's employees that they are told to skimp on toppings. If you review Twitter mentions, you will also see that a solid half of them are complaints for messed up orders, so it's certainly not limited to this one location. I emailed them pictures and a thorough review on our experience there. I received a very friendly email response from one of the managers who assured me they were taking steps to correct the issues. I returned five more times following, and even when that very same manager was present, we didn't get napkins but one of five times, and only after we asked for them. If you're looking for value for your money, this is also not the place for you. For the same price as a value basket, you can have a sit down steak dinner at Outback with a potato and salad. I wish I could give this place a decent review because my Dad really liked the burgers, but you can only throw away your money for so long. This is well beyond the occasional human mistake. It's their business practices. My first job as a teenager was in a like establishment, and it doesn't take that much training to make sure your orders are checked for accuracy and include napkins. This location also closed early without indication on our last visit. They didn't bother to tell the cars in the drive thru lane, so as a courtesy I told the manager there was a line of cars waiting. She said if I saw cars, they were employees. So I said I couldn't understand why Culver's employees would be sitting in their cars in the drive thru lane with their lights on when the store was closed. They obviously weren't employees, they were customers, and this was the last in a long line of ridiculous failures. I fully recommend taking your business elsewhere. Portillos and Steak and Shake are nearby. There's an Outback across the intersection if you prefer a nicer meal for the same cost. read more

I ordered a deluxe and it was literally the best burger I have ever eaten thank you kitchen

Sooo delicious! A mint cookie dough concrete mixer and chicken fingers are my fave!! Always fresh and good ingredients!

If I could do lower I would.This Culvers is bad news.Three of us ordered dinners nothing was right we had to repeat the order three times as well the kid looked like he was not even there.The pub burgers were ordered with everything they had nothing on.Ordered a double burger everything got a plain single.Ordered extra onion on all got none Cheese for cheese fries cold.The girl redid part of the order twice to get it right and it was all written on the order but I guess no one bothered to look just give what they wanted.They need a crew that cares and wants to work not act like your bothering them to serve you.Head to Burger King,Wendy's or McDonalds if you want anything but ice cream that it seems like they can do . read more

Culver's is a go to when I want a snack. I highly recommend the cheese curds. I love them. I wish more fast food restaurants had cheese curds. Every time I go to Culver's we order the delicious cheese curds. Get the family size it's a good deal. read more

I came here with my family today and the service was awesome. The guy at the register was very friendly and patient when my kids ordered their food and they were all super polite. read more