Loved my sundae, so delicious and they were not stingy on the ingredients. Very nice customer service. Seating area is limited and same with parking, but overall great experience! read more

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Honestly, I'm ashamed of how many times I've checked in at this place lol The best custard hands down! It's a bit pricey but it obviously doesn't stop me. It helps that they have a reward system in their app lol Sometimes they will have offers like a free cone and recently for the summer they had floaties for $3 every Tuesdays. My go to order is butter pecan concrete with butterscotch. Sweet, and creamy. I like that it's still thick and not blended too much like a smoothie. They put enough that there's always a pecan in every bite :) The cannoli thunder is another good one too but I think that was limited/seasonal. Service is pretty fast. I've always gone through the drive through. Most of the time there's a line but it's worth the little wait for fresh quality custard. They also have merch. So you know I have to represent and get a sweater. Because the winter will not stop me from getting my favorite custard! Don't forget to download the app and check in to earn points! read more

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Used to love going here but recently stopped due to the use of Carrageenan. So tasty though... their concrete's were some of our favorites. Wish that they just didn't use carrageenan - in my book they would be 5 stars easy if they didn't use that. But I know many larger ice cream places feel like it's inevitable. The Service and ambiance was always outstanding. read more

They still don't give receipts and after asking what receipt they give you which says 0 dollars but they charge you still. I just don't understand what are these people hiding from the customers. This is not the first time read more

Andy's Frozen Custard - Ice Cream & Frozen Yogurt Near Me - Elgin, Illinois

THE best pretzel caramel crunch I have had from Multiple Andys locations from Springfield MO to several IL locations, hands down. Bravo! read more

Andy's Frozen Custard - THE best pretzel caramel crunch I have had from Multiple Andys locations from Springfield MO to several IL locations, hands down. Bravo! - Ice Cream & Frozen Yogurt Near Me - Elgin, Illinois

once again, they messed up my order. after paying 12$ for one ice cream. so disappointed . again . read more

Andy's Frozen Custard - two james brownie funky jackhammers and a vanilla concrete with heath bar and brownie! - Ice Cream & Frozen Yogurt Near Me - Elgin, Illinois

Custard is great but workers are rude:( I asked a clarifying question as I've never been here before and the tone in which the young woman answered my question was rude. Made me feel like I should have just pulled away. read more

I frequent this location to satisfy my custard kick. The custard at Andy's has a noticeably creamy flavor, and the texture is just right. My go-to here is the concrete, which serves as the perfect vehicle for mixing custard with your favorite toppings, mine being Butterfinger. What keeps me from giving this location a full 5-star rating though is the sometimes inconsistently mixed concretes and a few misses on the seasonal menu items. As for the drive through experience, you'll first encounter a menu board in the drive through lane, and then you drive up to the window to place your order. (Sometimes, a staff member will take orders in line.) Also, if you find yourself coming here often, make sure to sign up for the Yum Squad rewards program. read more

Best Frozen Custard ever! The custard is just the perfect consistency and just the right amount of sweetness and creaminess.

Well well.. yummmmmmy! I had an Oreo malt, hubby had a butter pecan concrete mixer. We both said we tasted a bit of heaven. Felt reasonably priced, cute place. Certainly was busy at 9:45. We need more places like this; kinda retroey cute. See ya soon Andy.. we'll be back! I just need my couch now, I'm full! read more

Andy's Frozen Custard - Malt! - Ice Cream & Frozen Yogurt Near Me - Elgin, Illinois

I was a little disappointed by this visit. I usually go to another Andy's Frozen Custard, but at the time, this was the closest one. I got 2 of the mint chip custards and the first one was nice and frozen, with is creamy shape but the syrup was all at the top. It was barely mixed in. The second one was a watery mess with a bunch of syrup on the top. I had to go home, mix, and freeze it before I could really enjoy it. Taste was fine, but it was awfully inconvenient. read more

Was in the area buy to some Christmas things and thought I'd give Andy's a shot because I never tried it. I got a large shake with brownies and espresso through the drive thru and the ordering process was smooth. Someone came out to take my order and then within minutes the shake was made. Really friendly staff and the shake wasn't bad I just would of liked to taste more of the espresso. Overall really good experience though and I'll definitely be back to try other things on the menu!!!! read more

First time here. Went through the drive thru to order the hot fudge sundae with pecans. It should be noted that you place your order at the window, and not at the menu. There is no speaker system. They also request you wear a mask at the drive thru window (COVID times). The frozen custard is indeed outstanding. Smooth, creamy, and rich in flavor. The hot fudge was excellent and they were generous with the pecans. The sundae came with two cherries that were plump and juicy. Bonus points for their sundae containers. The container is curved at the top so that it fit perfectly in my cup holder and was easy to get out! My only complaint is the serving size. I ordered the "regular" (the smallest they offer) and it was huge and was over 800 calories. Yes, I know it's not exactly health food, but I was hoping to have an option more in the "snack" size. Regardless, I'll be back!!! read more

Normally this location is great and really helpful but my most recent trip we had asked for 3 regular sized ice creams but when we got the widow they gave us small cups instead. When I stated that we asked for regular sized the lady at the window told us that they go by small medium or large. I looked at the lady side ways and accepted the ice cream to not make a huge deal about it. Again normally a great location. read more

Custard is good, however the way they treat their employees is concerning, first they do not allow them to accept tips even for exceptional service, and now they take away their employee discount...how cheap can you be people??? Shame on you, you charge $8 for pure fat with sugar and can't share some of that wealth with people you pay minimum wage? #Greed read more

I got the James brownie funky jackhammer. They use their custard mixed in some peanut butter, brownies, and hot fudge. I got a small. The small is all you need. It's so rich and creamy that it will fill you up. You can even share the small. Definitely must try it! If you like peanut butter and chocolate, there's plenty of it in this. It's creamy. It's tasty, and it's great on a hot day. The one thing I didn't really like is how fast it melts. It's like you're eating soup after awhile. read more

Lame ice cream was very disappointing Nothing special here. Cool looking building though!!! But seriously this is not even as good as DQ, let alone the best around nearby Ober.... and even better cafe mar..... seek the good stuff and he shall find read more

Absolutely love Andy's!! We came through the drive through on a busy, warm Saturday in late May. Instead of ordering at the window, they stationed an employee outside to take orders which provided the personal touch of Andy's but also made the line move WAY faster! I was pretty impressed with the speed of service given the long line in the drive thru and the line of customers outside. The drive thru is really nice, and they have multiple tables and seating areas outside for those that would prefer to get their ice cream and enjoy it right there. Andy's can be a bit pricey but the quality is completely worth it! I had the seasonal strawberry shortcake sundae which was amazing, I've been craving it since I finished! It had real strawberries and real shortcake which perfectly complemented the vanilla frozen custard. Love Andy's and will definitely be back!! read more

Very bizarre experience. We go to the drive thru and I ordered a vanilla custard with hot fudge and caramel. We're told that the sauces will be in separate containers. I was in the passenger seat and I couldn't see the order board. I guess you need to specify a sundae to get the hot fudge and caramel added??? They have a turtle offering with nuts, caramel and hot fudge. I get a cup of vanilla custard and 2 small containers with the caramel and hot fudge! This is a first. My wife got a concrete blizzard type custard and nothing comes with a cover. The custard was good, but nothing special that you can't get at Culver's. At least at Culver's you can order without specifying that you want your toppings on top of the custard!! read more

Custard tastes good but I prefer to have a strawberry sundae with whip cream and nuts and without the sparky and sarcastic remarks of a disrespectful youth working at a window. When my girlfriend asked for the toppings the worker was a real heel. There are plenty of spots that have tastey treats on a hot day. Oberweiss, Portillos, Culvers... all spots that have good treats without the snark read more

Pleasantly surprised at how delicious this place is. It was super warm out today so I felt compelled to stop by. Very nice new spot, great customer service and fast too, even while busy. Watched them give an older gentleman a second come when he dropped one of the two he was holding. I got the triple chocolate concrete with mint added. Amazing. read more

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Came here around 10pm last night, will not be returning back. The service here was awful. The employee at the drive thru window had the worst attitude. He was very rude and I didn't feel welcome. If you want decent customer service I suggest going somewhere else. Note to management, either train your employees on how to treat customers, or get new ones. read more

Yum!!! Who doesn't like ice cream? Or custard in this case?! This place has been open a couple months now. We drove there one day and couldn't decide what on earth to order. We finally settled on getting a pint of ice cream thinking we could all split that. Well turns out it was but one pint, get one free day!!!! What are the odds?! We got chocolate chocolate chip cookie dough and vanilla with brownie chunks flavors. The texture was so smooth. We will definitely go back! read more

OMG, this is probably the most creamiest ice cream or a shake or concrete that you've ever had. The only similar I found so far is in Crystal Lake Julian's ice cream read more

The best custard! Super fresh and you don't need toppings. Love the raspberry chocolate. Snow monster is pretty good with mixed vanilla/choc. It's more of a treat because Of the price. read more

This place has the most amazing dessert called the Strawberry Shortcake. There is nowhere else in the world that has one better. The only sad thing is they don't sell it year round but maybe that's good cause I would be much fatter if they did haha. Best custard period. I love the chocolate and vanilla. I wish I could own one of these franchises. read more

every employee. every single time. AMAZING. OUTSTANDING. if i were to put together a team, I would do anything to have them all be a part of my team read more

First time buying from Andy's tonight. Huge disappointment. Found a hair in my butter pecan concrete. It was literally mixed up in the custard, which leads me to believe whoever makes the custard doesn't take the appropriate sanitary measures while doing it. Unacceptable. I would give it zero starts but yelp won't let me post my review if I don't choose at least one star. read more

Best custard I've ever had. Culver's is no where close to being as good as this place. For my first time, I decided to get a classic vanilla concrete with Oreo as my topping--amazing. A bit pricey but it's worth it. read more

Andy's Frozen Custard - Ice Cream & Frozen Yogurt Near Me - Elgin, Illinois

Our family have been at least five times since they've opened. Tonight was really unfortunate. My husband and I stopped in about 10:15pm for two light sundaes. Usually the crew were ok. But tonight was the worst. The young lady in the drive thru window was really kind. But for some reason at different points in our conversation regarding the cash total, our ice cream reward, and our request to have tops put on the sundaes. There were two crew members that kept asking if there was something wrong. Or rolling their eyes, while also making disparaging comments while walking away. No one should be treated like that. And considering that we were paying customers, who were quite frequent. The free reward showed that. 580 was our number that evening. We won't be returning to Andy's. Extremely sad that they have nasty individuals working for them. A tall thin guy, and a short brown haired girl. The guy who seemed to be older made our sundaes. Never again. read more

Sadly our first visit will be our last. Ask an employee a question about a sundae. You get a rude response, and your question doesn't even get answered. Ask for a glass of water after spending $14 on ice cream? Your told it will cost you 75 cents. Sorry Andy's, DQ will get our business. read more

The staff is UNBELIEVABLY rude and disrespectful. I love their ice cream but unfortunately will never be returning due to their staff. Id also like to point out how ironically the owners never respond to the negative reviews regarding their staff, but will praise all of the positive comments! If they want to continue to lose business due to poor staffing then be my guest, I'll gladly treat myself somewhere else! read more

i usually love this place, the employees are usually really helpful and kind. tonight was NOT it. the employee taking our order in the drive thru line with an ipad refused a request to put our smalls in mediums cups (due to CONSTANT spillage when it's in the small cup.) disappointing, but whatever. the female employee at the window was extremely rude, and made us feel bad for even coming. she slapped lids on our custard (did not ask if she could do this) and spilled the two smalls ALL over the cups. practically threw them in the bag and sent us on our way with a "have a good night" speckled with a hateful and bitter tone! upon further inspection walnuts were in the custard when we didn't ask for them! thank god my sisters boyfriend doesn't have an allergy or else that god forsaken place would have a lawsuit on their hands!! i'll be going back bc the custard is good. but the employees make me think twice about it. read more

disappointed at my medium butter pecan w/pecan jackhammer - definitely not enough pecans :( read more

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Andy's has some of the best custard I've ever had. The service is always speedy and they have great rewards. Must go!

This is by far one of my favorite custard places around! Staff is always very nice. It's open during the pandemic and clean enough to eat in your car. Delicious! read more

location closed even though it said open at 11. no sign stating they were closed. there was a line of cars in drive through waiting

I was waiting in line, waiting to order, could not wait, I have been a fan favorite of Andys over the past 5 years. The one in Bolingbrook i have visited frequently, along with the one on Rand Road. I was waiting to order my Strawanna, which is custard fresh bananas and strawberries with straw syrup on bottom. A parent was standing behind me complaining about standing in line, quoting soft serve at Dairy queen blows Andy's out of the water. Another ignorant parent knows nothing about Andys and what they stand for. Andy's is the #1 Custard establishment in the entire midwest, it's one thing standing in Line for legendary custard, it's another thing you have to encounter ignorant, non-social skills morons who know nothing about a quality product with quality portions. This place is Legendary and i hope it stays there for Decades. read more

I am sitting in my car at Andy's. A random stranger just walked nearby with her custard and I heard her say, "Oh my God, this is sooo good". That my friend is the type of experience you can expect at Andy's Frozen Custard. read more

In California, there's a restaurant called In-n-Out Burger where the drive-thru gives you a bib if you say you're eating in the car and packs your condiments separately so you can customize your burger if you're eating at home. Well, that's what Andy's does at their drive-thru. Why put hot fudge on a Sunday you're taking home? This is strictly a '50s type place with no indoor seating and everything is made to order. You can walk up to the order window and it'll take ten minutes to get your order. And that's OK! This custard is thick and creamy and tastes like heaven. If you want a raspberry cherry oreo shake with chocolate syrup, you can get it. More expensive than Culver's or DQ, but worth it. read more