It is sad, my family and I wanted to support our community. We found this local store and decided…read moreto try it out. Would not reccomned here is why: Customer service: One specific employee was rude to my older parents and I. My parents andI went in and an employee, and older ladyolder lady asked me what I wanted. I said I was still deciding. My parents were standing next to me and instead of asking them for their order she just walked away. Another employee told her we were trying to order. She waved her arms in the air to that employee and said "they don't want anything." Right in front of us and loud enough that we heard her. She looked annoyed and walked away. We then had to wait a few minutes while the other employees helped other costumer. Then when the lady saw another customer come in, she came out, ignored us and went to help them. I told her, "but we were here first (still need help with order)," and she said "somebody else will take your order." That's just disrespectful, unprofessional. The paletas are very good! However, it's a shame that the customer service, from this one employee, was so bad. A product being good is not enough to keep people coming back. Customer service is the greatest factor in the success of a business. I know La Michoacana is a big chain and it will not fail as a company from one bad review, but good reputation needs to be sustained.

out of all La michoacanas avoid this one. The man made my elotes with 2 inches of mayo at the…read morebottom then on top, i watched him not drain the corn AT ALL.. which resulted in me having to drain it myself. Barley any hot cheeto. Didn't realize how nasty it was until i got home when the water had already mixed with everything while the gigantic layer of mayo at the bottom stayed intact. Called and he said it's how they make it at that store. Its not, I've had one made before by someone different and it has never been this diabolical bullshit. Just greedy and stingy. If you dont look like a "local" then avoid.

During a recent visit to this ice cream shop with my family of seven, we were treated to…read moreoutstanding service. The woman server who took our orders was exceptional--constantly smiling and exuding warmth. She skillfully managed the busy atmosphere while ensuring every customer felt valued and cared for. Their friendly demeanor truly enhanced our experience, making our visit memorable. I wholeheartedly recommend this place for anyone craving delicious ice cream and fantastic service!

This place is a disaster. We came here last night and ordered 4 scoops of ice cream. One in a cone…read morethe rest in a cup. No toppings. Nothing fancy. Just 4 scoops. The girl that took the order told us it would be a couple of minutes. FIFTY MINUTES LATER we got our 4 scoops. FIFTY MINUTES. I don't know who is managing this place. But it was unacceptable. The people working behind the counter couldn't have moved slower if they tried. I've never seen humans move that slow. I will absolutely never return.

It doesn't matter what ice cream you get it's always good!…read moreService is nice, fast And they have a few seating areas to enjoy your ice cream

Best ice cream I've ever had! They have great sorbet too!…read moreLove the big barn with the picnic tables.

Delicious treats, friendly staff, conveniently located, and great staff!…read moreMan! What a place!

Everything about this place is amazing. Since the first time we came, they've been super friendly…read moreand all the staff have amazing customer service. The vibes of the place are very cool with music playing and the sweet smell of sweets. They also offer good food options like the maruchan preparado. We keep coming back and making the drive because everything about this place is just so good. Definitely a must try if you're in the area!

We used the mobile ice cream truck as a nice treat for a 50th birthday party. They were so…read moreaccommodating, especially for a last minute reservation. They came early and truly made an impact with our party guests! I would definitely use them again for any event where dessert is needed.

The Cooks Ice cream Team joined Good Shepherd Church for a Kite Day/Community Picnic in June. They…read morewere awesome to work with. Everyone enjoyed their excellent products and great service. Please support them if you see them out and about.

The place is in an odd spot. You have to go through a door, past an elevator and that was a bit…read moreconfusing but not really the owner's fault cause that's just where it's located. When I walked in it was clean and lit nicely. Plenty of variety with the items. The mint lemonade I ordered was really good. I had never had something like that before and thoroughly enjoyed! For drinks, a choice between regular and large. Pictured is the large, and to be honest it's not exactly that big but I think my expectations are hindered by fast food places like Wendy's that sell a cup the size of a barrel labeling it a large. Plus, no ice added in so it's all drink. The drink total was $8.72, that is with a tip though. Of course tipping is always optional but I always feel nervous not to tip. Im not sure why I did because all he did was fill a cup with the drink that was in the mixer. But yknow lol not his fault. Solid place and friendly guy.

Found this ice cream place in Elgin. It may look kind of haphazard but it has some good products…read more Stop N Dip is kind of set up weird. Has quite a few things to choose from. There's some quite unusual flavors so you can come back a few times. Coming here the first time it was kind of confusing. It's located on one side of the entrance. There's a bit of a passage to get through. Has mostly gelatos. There's also a few sorbets at times. It's about $5 a scoop, but there's much more than just bowls and cones. They make milkshakes and even have hot and iced coffee including Turkish. Crepes are one of the main items. These are filled with chocolate, Nutella, or basically whatever. Also they have dip sticks, which is fruit on skewers dipped in chocolate. They also make lava cake and other big items. Got a lot of sweet stuff to both drink and eat. It's located on Douglas close to Highland. There's a lot of more unusual flavors, along with more common ones, so it has a pretty big variety.

Fanny's has an Elgin & St Charles location. I visited the Elgin location with my husband for an…read moreevening treat. The inside was smaller but very clean. Parking was a bit difficult in this part of town. They had an ordering kiosk but one could ring a bell for someone to come over if you'd prefer to pay cash. They offer a variety of topping styles on top of their classic rolled ice cream. The ice cream itself is condensed milk placed on a frozen plate that gets neatly spread out to freeze into its ice cream state. The workers then roll it up and place into a bowl before adding your toppings. It was fun to see and delicious to eat. The ice cream flavors tend to be straight forward chocolate or vanilla since it comes from the condensed milk. Either way, the experience is fun and this is a cute shop.

This place is a great experience. This Is only the second store I've seen with this ice cream. Its…read moremango tango was very yummy. The banana with Nutella was also very good too. Neither were too sweet. They also had mango smoothie or other milk teas if you want a different kind of variety. And they had free water and different flavored milk teas. The free watermelon tea was tasty. The staff were friendly. The ambiance of this place is kind of out of this world. Give this place a try, especially if you've never had roll ice cream! It's worth the buzz/craze. Solid A

Finally visited the location since they moved. First, it is much easier to get a parking, and there…read moreare plenty of seating spaces. Looks like the prep area is much spacious for the employees to work. We normally get the custards, so the quality is still equally good! The people still have the same warmth and friendliness. Come check out this place!

I haven't been to the new location until today. The old one was always so hard to get to the…read moreparking was limited, but this location is great. The guy who took our order was very nice and pleasant. My husband and I decided we're gonna split a cheeseburger and maybe get dessert afterwards if we're still hungry. They have amazing desserts. We used to get them all the time at their old location. Highly recommend you come here and give this place a try. If you're a fan of The Original Nana's restaurant in Streamwood, you will love Van's. Huge portions and great flavor! The burger was hot and juicy and the fries were hot, crispy, and salty. So yummy!