The staff were great. But this is the single most uncomfortable Starbucks I've ever been in. Not one comfortable chair in the entire place. Everything is hard surfaces designed to get you out of there as quickly as possible it would seem. read more

My husband and I came to the Starbucks to get drinks before going to work. He ordered a black coffee and i ordered the mocha cookie crumb frappuccino. The drinks were made relatively quickly. They tasted great. The coffee was very standard and the mocha cookie crumb frappuccino tasted like I was drinking a cookie. Starbucks was a great start to our day. read more

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Best Starbucks location. The morning crew is phenomenal. They're kind, quick and accurate. They always make me feel so welcome when I come in read more

Fortunately they give u cups that are leaking and are making so much cash they can't take the time to even do the bare minimum for their guests. They didn't ask if we needed a stopper this time either. Last time they handed us two in the drive-thru and the lids popped off one and burned us. The dark roast on hand is very hot! That actually was at the location down the street in south elgin, but shows that there is not much training or care for the guests anymore at these starbucks. this is unacceptable. was asked twice about the tipping and was being handed drinks at the same time too. read more

Starbucks - this is what i was served. it's still leaking! - Coffee & Tea Near Me - Elgin, Illinois

Always Ws lowkey. The food is so gas. They never mess up. They are on point. Very fast service. Nice staff.

Great people, clean and on time with orders. Please see picture... Love this location and you get a good value. Thank you !!! read more

Starbucks - Starbucks inside !!! - Coffee & Tea Near Me - Elgin, Illinois

Man, apparently I went at the right time. Pulled right into the drive thru, got my order quickly and correctly and was on my way!

We ordered drinks and they came out quickly. There were a lot of room to sit inside and outside of the restaurant. The person who got our order was friendly, so overall it was a pleasant experience. read more

I went to starbucks and im a young high school students and I don't have a debit card so i paid in quarters a few times (maybe once every other week) and one of the cashier ladies seems to have a problem because it takes an extra 45 seconds maybe a minute to count the coins. I always have the exact amount i tell them and i have it ready at the window. she has the audacity to say i can't be doing that. But it's us currency. Shout of to chris though because he never has a problem with it and is always sweet when i do this. it's not necessary to be mean to someone who is just trying to get starbucks and give the company money read more

Zero stars if I could, nothing worse when you wait till they empty the drive through lines before taking inside customers. Choose another location and avoid the tip as it's not worth the service you receive. Sad excuse for service. read more

I placed a mobile order here on my way to a library presentation and they totally nailed it. I was able to ditch the line, claim my drink, and be on my way in a snap. Awesome! read more

I've given this Starbucks a few tries and each time disappointing. The drinks are never made well... see my caramel Frappuccino picture attached? It was white in color. Caramel and coffee would make the drink tan/brown if made right . My experiences have all been like this at this location. Take your $ up the road to the better Starbucks location in Elgin. read more

Starbucks - "Caramel" Frappuccino - Coffee & Tea Near Me - Elgin, Illinois

I was in the Elgin area and decided to stop for coffee. The drive-thru was a little busy so I opted to go in. I was surprised when I walked in. I mean, if you've seen one Starbucks, you've seen them all. Walking into this one I was definitely impressed. It was very spacious and clean. There was a gentleman in front of me that appeared to be a regular (the baristas greeted him by name). In both interactions, I observed the women smiling and laughing. They did the same when interacting with me. Now for the coffee. I normally order my coffee the same way every time. This time I forgot to ask for cream. I was pleasantly surprised when the barista walked over and asked me if I wanted some. She mentioned that she forgot to ask as well. Glad we were on the same page. She topped me off and I was on my way. The drive-thru didn't stay crowded long, because they had cleared it out before I could even order. I would definitely go back to this location. It was much cleaner and calmer than the Huntley location near me. A job well done to the ladies that were on duty this morning. read more

There are no less than 6 people working and it still takes ten minutes at the drive thru. Most of them standing around. The cappuccino is filled a quarter of the cup with the rest foam for $5. Never again. read more

Usually the service here is excellent however I just got a machta green tea and did not drink any of it however when I got home it was only 2/3 of the way full. If I had wanted a grande I would have ordered a grande. read more

every time i have been here, my experience has been awesome! the team does their best to get your drinks out as fast as possible. Jake, at the register, is awesome and incredibly patient. so sad this place only has 2/5 stars as that does not represent it read more

I went through the drive thru and the girl taking my order was too quick and would not let me finish any of my sentences, I can understand being that way when it is busy or in a rush however there was just 1 car in front of me that was it... next time let your customers talk. read more

i ordered a strawberry refresher with no berries... then i got a refresher with berries i politely asked for a drink with out any berries. Worker was extremely rude! She sighed rolled her eyes and was upset she messed up my drink. Not to mention I never got a total while going thru the drive thru i simply just got silence. I pulled forward and she was extremely rude while greeting me at the window. Just be a little nicer!!! read more

People are nice but drinks are never made as ordered and I just feel like if I pay $6 for a coffee it should be correct. I've thrown out multiple drinks or had to stop at another Starbucks on my way to work to have my drink fixed and made right. Super frustrating read more

The lines are so long. If u go inside u are last to be taken care of. Drive thru takes priority and mobile orders take priority over u I waited 30 min and then asked for my money back. Just now waited 20 min and coffee taste like water after all that wait. Used to be good. Poor leadership is obvious. People standing around while customers wait read more

Nearest free standing Starbucks to my house that just opened up next to Meijer. We tried this place with the family by going through the drive thru. Order taking went smoothly. When at the window our barista was very friendly, and the reason for the four review. The coffee, its Starbucks, do of course it is . Thanks to the great, quick, and friendly service. We will be back. read more

This is my second time here and there's still no hazelnut after a whole month. Not good. Can we please get them some hazelnut

I had trouble pulling up my birthday reward on my iPhone app. Even though I had my ID, the employees said they could do nothing and looked at me like I was trying to scam them. As someone who worked in restaurants and customer service roles throughout high school and college, is very poor customer service. The manager on duty should have just made me my birthday drink and said sorry about that and Happy Birthday! I expect more from a store and company that I frequent. read more

I am absolutely livid! I walked into pick up my daily coffee and as am waiting and the only one in line. No one said hello i still waited then politely asked if I can have my coffee which was there . Cindi came up , grabbed my coffee practically flinging it towards me Wow Cindi you didn't have to be so rude!! . Horrible horrible service today from the whole staff!! I will not be coming here for coffee read more

I'm hoping this gets read and treated as a learning experience, not a total diss...but super slow service guys and gals. I've stopped in a few times on my home from work and it's the same slow service every time. Doesn't seem to matter whether there's a line or not (inside or drive thru). read more

I go thru the drive thru and order my drink and show the holiday cup I got last week that gives you 50cents off any beverage after 2pm. The lady completely confused tells me to hold on then comes back takes the cup from me empties my drink into the holiday cup and then tells me from now on tell them when ordering I have that cup and the doesn't give me the damn 50cents off. Pretty pathetic this employee was clueless on what to do. Certainly not going there anymore! read more

Starbucks - Holiday cup but they don't give you the discount Starbucks advertisers at this location. - Coffee & Tea Near Me - Elgin, Illinois

Slow, got my order wrong and everyone was confused and disorganized. I should not have had to pay for what I received. Simple tall coffee with cream. Waited 15 minutes for 2 cars when I got to window was asked what I ordered. I repeated for third time, then took my coffee back to office and no cream. ugh. been going there for years, but service has slipped substantially recently read more

Pulled up in the drive thru, ordered three refreshers and two were the same thing. I clearly stated no strawberry chunks in both of them. After I was done ordering She didn't tell me to pull up too the window. So I patiently waited and still no response. Had to pull up on my own. At the window I made sure I had my one berry and TWO strawberry drinks. She only got one of each down.... when they were done making them there was strawberry's in them. I told her no strawberry's and she Sighed very excessively telling me to wait one minute. After 2 minutes the drink still had small chunks of strawberries in it.... horrible girl at the cashier position today, it's upsetting.... read more

I just want to say the service that I received at this store while I was on vacation was AMAZING! My Pumpkin Spice Latte was PHENOMENAL, and Phil provided some of the best service of any Starbucks location that I have been to. He was extremely friendly and welcoming, and I was so happy that he was there. Seriously an extremely nice guy. Also, you gotta try the new Nitro Cold Brew. It is to die for! read more

Is this the low budget version of Starbucks? Hard seats? Limited outlets for laptop warriors?

My drink that I ordered was very watered down and not good. The place was not clean at all, even when there was no one there but us. You would think the employees could get off there phones and clean a table. Would not recommend this Starbucks to anyone. read more

Starbucks - Coffee & Tea Near Me - Elgin, Illinois

The girl at the window was amazing. I went to the drive thru for a birthday treat and she really made my day (especially with not much to look forward to during a pandemic bday). Made me feel special and gave me a delicious drink. Just wanted to say thanks! read more

Wifi is very slow. Brought it up to staff and they said they didn't know why it how to fix it.

Barista Juli was extremely rude to me and my family. Got in my face when I was ordering, and put her finger in my face to stop me from speaking. Simply because I was confused about a size? Super unnecessary and disrespectful. Was also very rude when serving our drinks. Literally just threw them onto the counter without calling names. Poor experience overall. I would give no stars if I could honestly read more

This Starbucks is frustrating. Not only are the people in the drive through not very friendly, it seems that whenever I stop and get a drink, it is made incorrectly. If you order a drink exactly the way it is in the menu with out accommodations, it may be right, but don't count on a warm, bubbly worker like you'll get at the Starbucks down the street. I will drive a little further every time to have my drink made correctly. read more

Frequent Starbucks go-er Every time I come to this location the ristretto shots taste very bitter (that happens when they let it sit too long without adding milk; ristretto shots are sweeter compared to normal espresso). Other than that, the employees are nice. read more

The window lady for the drive through was the rudest human being I have ever dealt with. First shes rudely saying is that all louder and louder between items on the order. Then at the window she gives me the wrong drink then doesnt press the process button so my card wont go through because it doesnt say swipe yet, she begins going off on me saying its because my card isn't in the reader which duh it wont take it yet I tried. Then I ask for a straw for my iced drink that has the traditional cold drink lid that needs a straw and she rudely says "I guess" and gives me a tiny straw for my trenta sized drink. I just paid 6 dollars a drink for the worst service I've ever had at any starbucks in the nation. DONT GO HERE read more

Was in the drive-thru line waiting for my mobile order. Drink was wrong as well, but the label was right. clearly they didn't read it well. Wouldn't recommend this starbucks to anyone. if your in a hurry DO NOT come here. read more

Manager was rude. I ordered a venti iced dopio espresso with almond milk. I would expect it to be filled to the top since the other Starbucks location I go to does that. I received my drink and ask the girl at the front window if she could add more if not a prob. She brings back a manager and she was rude. She had a snappy attitude and when she gave me my drink back (this time it was how I expected it to be) I told her thank you but she did not say anything back. Rude read more

if I could give this lower than I star I would. I was so happy when it opened close to my house, but the drive through is slow and the inside is slow. Overall bad service read more